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All 1,849 Xi'an hotels

Sofitel Luxury Hotel Xi'an

4.5 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Ranked #5 of 1,849 hotels in Xi'an
A recent review
4 of 5 stars reviewed 2 days ago
Mebear-Jm London, United Kingdom
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1,470 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

We were in the club room which was great. As per other hotels in China, the service is poor. I believe it is due to inadequate training as the staff are out of there depth. A new lady in the club lounge was by herself and could not speak English - not a clever idea by hotel management. Once we... More

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Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

excellent location. good walking hotel. the staff was quite helpful in arranging a drive to take us to several historic sites. I found the breakfast delicious, and a nice variety. the rooms were spacious and very comfortable. the spa was very nice, and the staff were very friendly. one night my room did smell of sewer gas, otherwise the stay... More

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Buckingham, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights. The hotel is set back off the road in a pleasant location. I was a bit confused at first as there are 2 wings to the hotel but all facilities are available to guests regardless of the wing you are staying in. Check in was very efficient and the staff very pleasant and helpful.... More

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Toowoomba, Australia
2 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed with my Mum here at the beginning of April for two nights. The first room we had was beautiful and spacious. Great bathroom, and facilities at the hotel were also very good, including the breakfast with more than enough on offer. But that first night, we soon realised our air con was not working. After telling the front... More

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SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel weer not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. We... More

Paris
Contributor
13 reviews 13 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

As a family, we had two rooms connecting with a private lobby - which was very convenient and given the big size of the lobby also turned out to be very comfortable with the suitcases. The rooms and the hotel facilities are of Sofitel high standards, so you can relax and enjoy luxury. Breakfast is just incredible. The viennoiseries and... More

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SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there for three nights and found the hotel to excellent all round, large room, large kingsize bed, good unlimited choices for breakfast. All typical of the high global Sofitel standard. Staff were friendly, attentive and knowledgeable. Outside of breakfast, which kept us going for most of the day, we only had one evening meal, and it was in... More

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SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Spokane Valley, Washington
Top Contributor
76 reviews 76 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I would probably have given this hotel five stars except that they convinced us to switch from a non-smoking king bed room to a non-smoking jr suite. This was precipitated because we decided to add breakfast to our bill for the last two days. The king room was wonderful as it was in the newest building. The Jr. Suite was... More

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SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More

Melbourne, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Automatic upgrade, biggest and best bed I have ever seen 1 1/2 king ... Crazy good. All staff extremely polite and helpful, would recommend highly. Location was a little awkward for business meetings outside the wall but otherwise excellent.

Was this review helpful? Yes 2
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Berne
Top Contributor
128 reviews 128 reviews
46 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

I have just stayed at the sofitel for 3 nights and had a great stay. The room i had was very big and comfortable, with a comfortable bed, a nice office area, a sofa and a big bathroom with shower and separate bathtub. Breakfast is great, a big buffet with a lot of options, both western and chinese, including some... More

Was this review helpful? Yes 1
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you for choosing to stay with us at Sofitel Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for... More

Gold Coast
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Was very disappointed with my night at this hotel. Had to move rooms at midnight because of lights not switching off. Response from management was poor and no offer for compensation or discount as a result. These things should be checked prior to arrival

Was this review helpful? Yes
SofitelXian, Manager at Sofitel Luxury Hotel Xi'an, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that our facilities and services of the hotel was not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. At... More

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Additional Information about Sofitel Luxury Hotel Xi'an

Also Known As:
Sofitel Xian On Renmin Square Hotel Xi`An
Sofitel Xian On Renmin Square Hotel
Sofitel Xi An
Accor Xi An
Sofitel Xi'an
Xi'an Sofitel
Sofitel Xian
Sofitel Luxury Hotel Xi'An China/Shaanxi
Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Xi'an
#4 Luxury Hotel in Xi'an
#7 Business Hotel in Xi'an
#82 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sofitel Luxury Hotel Xi'an 4.5*
Official Description (provided by the hotel):
The majestic Sofitel Xian On Renmin Square locates right in the heart of its walled city. It is in the hotel complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years of history. The 414 spacious guestrooms equipped with ultra-modern conveniences - the exclusive Sofitel's MY BED, rainforest shower, complimentary wireless Internet access. For the busy executive traveller requiring extra efficiency, the Club Sofitel has 56 rooms and suites with upgraded facilities, services and exclusive benefits. Azur delights with fresh, savory Mediterranean dishes and European specialties. At the Casablanca, experience authentic Moroccan dishes. Koi, our Japanese Restaurant is the very best in Japanese cuisine with an elegant atmosphere. Le Chinois is the most prestigious Cantonese restaurant in the city. Bar Bambu is the lobby bar with romantic live music, and you can also enjoy the international music our Habana Club of finest wine and cigars. ... more   less 
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