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All 2,158 Xi'an hotels

Grand Mercure Xian on Renmin Square

5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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Ranked #17 of 2,158 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed October 30, 2014
Colin L Doncaster, United Kingdom
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527 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Grand Mercure Xian on Renmin Square
See the most recent reviews
Doncaster, United Kingdom
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 30, 2014

My wife and I stayed recently at the Grand Mercure, Xian for two nights as our base for a visit to see the Terracotta Warriors. The Hotel is centrally located, situated behind the Sofitel in a quiet area with lovely gardens. At the time of our visit it was the Chinese national holiday and because of this our hotel restaurant... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Colin L, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. While I was glad to read that you found the team members of the hotel were quite friendly, I was very concerned to learn that some areas of our hotel were not up to your expectations. At Grand... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 24, 2014

This hotel was pleasant to stay at. The room layout was good and a reasonable size. Breakfast was organised with a good choice of selections. Staff were pleasant and efficient. Location was ok but the entry was a bit obscure. Limited number of lifts but not many floors. May be better hotels in town but this one is more than... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Bill B, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as... More 

Bass, Victoria, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 21, 2014

My biggest disappointment was the lighting ,too dark and confusing to work, but room was a good size and clean , some staff at reception didn't understand English Location was very good,, near city wall and muslim mosque .. WE did ot have any meals there but breakfast was good

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Ron Gwen W, We very much appreciate your comments regarding your stay at the Grand Mercure. It is always a pleasure to receive positive feedback. I was very concerned to learn that some of the areas of the hotel were not up to your expectations.We appreciate your sharing your concerns, and we have brought this to the attention of... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 19, 2014

Our experience at the Grand Mercure was an awful one, if we had been booked in for longer than 1 night, we would have changed hotels. The woman on reception who greeted us on arrival was incredibly rude and unhelpful. After a lengthy check-in we were then taken to our room. The non-smoking room we requested stunk of stake cigarette... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Lesinaw, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some areas of our hotel were not up to your expectations. I am truly sorry that this was a disappointment and please allow me to express my sincerest apologies. At Grand Mercure,... More 

New York City, New York
Top Contributor
105 reviews 105 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed October 17, 2014

This hotel was very nice - I wish we had been able to stay longer but we were on a tour and were only there one night. The rooms were comfortable and clean with nice amenities and decor. We came in late at night after spending the day at the Terra Cotta Warriors ( must see) and other sights and... More 

Was this review helpful? Yes 2
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear CLNYC85, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

Cambridge, UK
Contributor
20 reviews 20 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 14, 2014

We stayed here during our tour of China and were very impressed with this hotel which was booked as our 4* stay. The room was a little small (especially compared to our hotel in Beijing), but was immaculate and I would have happily stayed there longer. Beautiful decor, lovely toiletries in the bathroom and plush towels and dressing gowns. Very... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear KB24Cambridge_UK, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Chester, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 10, 2014

We had three nights in the Grand Mercure Xian on Renmin Square as part of an excellent Colette Tour of China. The hotel is modern, well staffed and welcoming with very well equipped, comfortable rooms. The Breakfast Buffet was excellent with plenty of choice. Nearby sister hotels have a good choice of restaurants. Close enough to be able to walk... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

NZ
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 9, 2014

My family of 5 had a good stay here for three nights recently. We booked a suite and a room next to each other, so that we could put an extra bed in the living room part of the suite for the 3rd child, which was handy. The only down side was that the suite stank of stale cigarette smoke.... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#9 Family Hotel in Xi'an
#9 Spa Hotel in Xi'an
#9 Business Hotel in Xi'an
#10 Romantic Hotel in Xi'an
#13 Luxury Hotel in Xi'an
#45 Best Value Hotel in Xi'an

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