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Grand Mercure Xian on Renmin Square

#15 of 2,170 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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Ranked #15 of 2,170 Hotels in Xi'an
Certificate of Excellence 2014
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568 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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    (149)
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There are newer reviews for Grand Mercure Xian on Renmin Square
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A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

Stayed here for two nights as part of a tour. Read some poor reviews but I was more than happy with quality of room and breakfast. The bar is in the Sofitel, in the same complex, as is the pool. Prices are western. We are in the Brazilian barbecue one night and it was pricey enough but meat was good.

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Embedded in the Accor Renmin Square complex including a Sofitel and a Sofitel Legend, the Grand Mercure is conveniently located inside the City wall. The place is quiet and the main attractions are easily reachable from there, either by taxi, tuk tuk, or even by walking (City wall south Gate approx. 30min walking). The standard room size is ok, but... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear almahice, We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Berkshire, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel is in a compound, and has loads of security and staff wondering around. Bit of a ghost town hardly saw anyone in our hotel. Only down side is the pool is in the next door Sofitel, so no going to the pool in your dressing gown. They should state this on the website. The doorman was so nice,... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Lovetravel201, We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Located in a gated circle of hotels which includes the Sofitel. Hotel was very nice with a beautiful lobby and rooms. Staff was friendly and helpful. Took a cab to and from the airport and paid 170 rmb. Nice area and good location for other travel around the city. Excellent value for the hotel, however, did not include breakfast. Would... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Lynn8587, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Sydney, Australia
Top Contributor
67 reviews 67 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 31, 2015

This was a convenient, comfortable and good value placed to stay. Our concierge was extremely helpful with arranging a driver to visit the Terracotta Warriors. He also gave us good recommendations for dinner and helped with other inquiries. The only disappointment was a massage that was very poor quality and service in the Sofitel Spa that was unhelpful.

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Fiona S, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

Geoje, South Korea
Top Contributor
66 reviews 66 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 29, 2015

Hotel entrance has a luxury grandeur. We had one twin room, which was quit big, with a nice bathroom, separate bath and shower. Maybe a bit of an old touch to it, but spacious. We also had one double room, which apeared rather tiny, especially compared to the twin room. The room was cheaper, but less than 15%. This room... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Brenda72_11, We very much appreciate your detail comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Northern Ireland
Top Contributor
98 reviews 98 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed March 28, 2015

This place looks impressive, the service was good, it has no bar, breakfast was excellent. The rooms are very small and the bathroom is just tiny. This place was built by the Russians many years ago. In a gated area of several hotels so very safe. Pleasant walk around the area, overshadowed by nearby better hotels

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear PJKNorthernIreland, We very much appreciate your detail comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 25, 2015

The hotel was very large with a variety of small hotels making up the complex. Restaurants on site were plentiful and covered all kinds of cuisine and tastes. Breakfast was excellent with both Western and Chinese food available. Wifi was free in all rooms. The hotel gave an overall sense of elegance from a bygone age but all rooms were... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear DavePease, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

2 reviews
5 of 5 stars Reviewed March 19, 2015

With a group of 30 from Malaysia, the hotel staff handled all issues promptly despite arriving way past midnight. Breakfast was good if only few menu were changed as 3 nights there. Rooms comfortable & cleaned On the whole the group enjoyed their stay.

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Jennifer L, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Philadelphia, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 17, 2015

This hotel is located in a gated hotel circle trumped by Sofitel hotel chain. Beautiful garden and fountain areas with pagodas. The hotel is well appointed and very clean. Ask for a fan from March to end of summer as your room will be very warm during the day. The heat is still on in March. Windows open fully but... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sawytraveler1966, We very much appreciate your detail comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

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