Unlike the Grand Mercure in Shanghai, this hotel needs a refurbishment. Tired bathrooms and dingy carpets. The rooms are small and no place to put a second large case. We wouldn't stay again but it's been ok. All the amenities are in the Sofitel next door. You need international plugs as the sockets in the rooms only take two prong,... More

Rooms somewhat worn down, but clean. Excellent breakfast ! But very crowded, a lot of tour groups. Within walking distance of the main center and the new shopping malls. More

The staff at this hotel were incredible. They made you feel like you were staying at the 4 Seasons. The rooms were very clean comfortable. Plus the amenities are great. You can walk over to the Sofitel in about a minute and grab a drink or get a massage. Great stay. More

My wife and I stayed three nights in Xian at the Grand Mercure Xian on Renmin and were greeted with the pleasant experience of a free upgrade to an Executive King Suite that included a main bedroom, living room, foyer with toilet and an ensuite bathroom that included a spa bath.The rooms were exceptionally clean very quiet, despite the fact... More

I wish we had had more time in Xi'an and in this hotel. We had full days of touring and when we arrived back at the hotel we wanted only a bite to eat, a glass of wine, and a comfy bed - all of which were provided at the Grand Mercure. Part of a complex of hotels, it didn't... More

The hotel is centrally located, about 20 minutes walking distance from the Muslim quarter, the Bell Tower and the Great Mosque. It has all modern comforts, well equipped rooms, clean large bathrooms, high-level and punctual service. Guests can access the swimming pool, the spa and the restaurants of the nearby Sofitel hotel, located within the same Accor hotels compound that... More

We stayed in Xi'an only one night. Arrived early evening and we were three people travelling together and had been booked together but instead of getting rooms next to each other, our other party was a few rooms away (little weird I thought). The hotel, as others has said, is huge and part of a group of hotels around the... More

We had a standard room and it was large and comfortable. Beds were nice although duvet could be a bit thicker. The bathroom was large and everything was clean. The first morning we were woken up at 7.30am from the sportsground next door, very noisy sports event with microphones blaring. So we asked to move and it was no problem... More

This is part of a massive complex. The good thing is that you can use the facilities at the nearby Sofitel. Breakfast was so so. The staff are very cordial and have good customer service. More