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Grand Mercure Xian on Renmin Square

#14 of 2,171 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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Ranked #14 of 2,171 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
howiehelsinki Helsinki
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562 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Helsinki
Contributor
18 reviews 18 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel for six nights in early April - a welcome oasis after a hard day's sightseeing. The room was quiet and clean, and the staff were extremely polite and helpful. The breakfast set me up for the day! There is no need to take a taxi (if you don't feel like walking ) from the hotel... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear howiehelsinki, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Brisbane, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The central location in the compound with the sofitel is very pretty and peaceful. The rooms are excellent as is the breakfast. Walking distance to the muslim quater, drum and bell tower. The helpful staff is what really set this hotel apart however, the spoken english was very good and the staff were very friendly and keen to help. A... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear z_ir_samson, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel at reasonable price. Staff above and beyond helpful. Good location. Word of warning, if you arrive at the railway station, or on airport bus, ask for Sofital as most taxi drivers have no idea of anywhere in city except airport and train station. Also you might find that taxi's will not take you to hotel as it is... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Cansfield R, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Kuching, Malaysia
Contributor
16 reviews 16 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights early April 2015. This hotel share its huge compound and with sister hotel, Sofitel. It is indeed an exclusive enclave, protected from the madness of the main road just few hundred meters outside the hotel compound. The hotel has a beautiful garden, fountains, theaters and so on. The rooms are clean and quiet. Breakfast cater... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear mahli2015, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

perth australia
Contributor
19 reviews 19 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for just the one night. Lovely hotel. Clean, lovely mattress and room. Staff where attentive and we enjoyed breakfast very much. This hotel as others have said is such a peaceful oasis from the busy streets outside.Would highly recommend this hotel.

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear exhausted10, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Sydney, Australia
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived on cold, wet evening so we were happy to find comfortable 'international' style bedroom - spacious, loads of lamps, peaceful, set in a leafy hotel compound back from a busy main street. Breakfast was excellent. We had a simple dinner in the nearby Sofitel which was surprisingly good. Xian's traffic had to be seen to be believed and a... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Colin B, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Stayed here for two nights as part of a tour. Read some poor reviews but I was more than happy with quality of room and breakfast. The bar is in the Sofitel, in the same complex, as is the pool. Prices are western. We are in the Brazilian barbecue one night and it was pricey enough but meat was good.

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Guest, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Embedded in the Accor Renmin Square complex including a Sofitel and a Sofitel Legend, the Grand Mercure is conveniently located inside the City wall. The place is quiet and the main attractions are easily reachable from there, either by taxi, tuk tuk, or even by walking (City wall south Gate approx. 30min walking). The standard room size is ok, but... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear almahice, We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Berkshire, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel is in a compound, and has loads of security and staff wondering around. Bit of a ghost town hardly saw anyone in our hotel. Only down side is the pool is in the next door Sofitel, so no going to the pool in your dressing gown. They should state this on the website. The doorman was so nice,... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Lovetravel201, We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Minneapolis, Minnesota
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in a gated circle of hotels which includes the Sofitel. Hotel was very nice with a beautiful lobby and rooms. Staff was friendly and helpful. Took a cab to and from the airport and paid 170 rmb. Nice area and good location for other travel around the city. Excellent value for the hotel, however, did not include breakfast. Would... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Lynn8587, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

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