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Grand Mercure Xian on Renmin Square

#16 of 2,187 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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1 room 1 adult
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Grand Mercure Xian on Renmin Square
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693 Reviews from our TripAdvisor Community

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Knutsford, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed at this hotel prior to our visit to see the terra cotta armyHad to move rooms as the toilet did not work .To be fair to the hotel they did upgrade us to a suite which was very commendable and appreciatedThe downside to this hotel is that there is no bar and you have to order a drink through... More 

Helpful?
Thank Chloedog1
Sydney, Australia
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a few days when seeing the terracotta Warriors and loved it. When we checked in it was obvious that somebody had been smoking in the room, but we advised reception and they attended to moving our belongings whilst we took a walk around town. They were most helpful and apologetic. It is within a large compound and... More 

Helpful?
Thank BernieBogtrotter
Sydney, Australia
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and my partner stayed here in late January 2016. The hole grounds look great and the mercure is located at the back of the complex a little away from the road which means there is next to no traffic noise. The staff were extremely friendly and helpful, they always tried to help with directions tour bookings translations and any... More 

Helpful?
Thank Deprazo
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Deprazo, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very glad to hear that you found the hotel grounds great and the staff extremely friendly and helpful. Once again, thank you for sharing your experience and we look forward to welcoming you back in the future. Sincerely Rudy Rodas... More 

Waynesville, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 7, 2016

We had a late arrival and an early start to theTerra Cotta warriors. So we slept and had breakfast. Breakfast was very extensive, something for every culture. Don't have anything else to add to a. Trip made late August.

Helpful?
Thank Linda A
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Ms. Linda A, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very pleased to hear that you found the breakfast extensive and rich and hope you also enjoyed the Warriors. Once again, thank you for your comments and we look forward to welcoming you back in the future. Sincerely... More 

Canberra, Australia
Level Contributor
4 reviews
5 of 5 stars Reviewed January 1, 2016 via mobile

We had a great stay. We stayed for only 2 nights. The hotel itself is a beautiful old building. Our room was a standard room yet quite large. Lovely dark wood furniture. The staff were very helpful and kind at the reception desk. Ordered room service which was much better than room service at other similar hotels. Breakfast was expansive... More 

Helpful?
Thank andreturenko
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear andreturenko, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very pleased to learn that you had a great stay and found the staff helpful and kind and the room service good. Once again, thank you for your comments and we look forward to welcoming you back in the future.... More 

Houston, Texas
Level Contributor
186 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed December 29, 2015

Wow, beds of stone in this place: so hard. Add to that the stains in the carpet and the fact that the in-room's safe's battery cover was loose and was taped and therefore, it shorted out. The room was very, very warm additionally with no way of cooling it down. The walls are extremely thin: we could hear our next... More 

Helpful?
Thank dramady
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Dramady Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very sorry to learn that your stay wasn't an entirely positive one and take onboard your comments regarding the room temperature, the bed and the safe. We strive to offer every guest an experience at great value and convenience, so... More 

Beijing, China
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 27, 2015 via mobile

Very poor internet connection. No family room, no connected room. Had to book 2 rooms for a family with 2 small children. Staff in restaurants a bit rude. Men working outside at night until midnight, very noisy. Rooms were not ready they gave us initially rooms occupied by others. Do not recommend.

Helpful?
1 Thank 4ANKM
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear 4ANKM, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very sorry to hear that your stay was not a positive one and understand how frustrating it can be with so many things gone wrong. We strive to offer every guest a stay at great value and convenience, so it's... More 

Dubai, United Arab Emirates
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed December 22, 2015 via mobile

The Grand Mercure is located in the same compound as the Sofitel that the taxi drivers seem to know better. The compound / hotel is quite impressive. It's probably an old historic building that has been converted to a hotel? - not sure - The location is also very good. Within walking distance of the bus/train station and the bell/drum... More 

Helpful?
Thank tilong
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Tilong, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very pleased to hear that you found the location of the hotel good and the receptionist helpful. We are sorry to know that the breakfast did not meet your expectation and our staff did not provide you with different choices... More 

Washburn, Wisconsin
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 22, 2015

For little more than $75 a night we enjoyed a luxury room and breakfast - which was a large buffet with both Chinese and Western foods (terrific bread pudding!). It was clean and spacious and super friendly. Supremely happy.

Helpful?
Thank sammy10dog
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sammy10dog, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very pleased to hear that you had an enjoyable stay and found the buffet large and rich and the room clean and spacious. We look forward to welcoming you back in the future. Sincerely Rudy Rodas General Manager More 

Lincolnshire, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 28, 2015

Staying here for two nights at what is one hotel in a complex of hotels - we were struck by the size of the venue. All looked great to start with, but issues did arise - I will focus on the good things first though a food in the buffet breakfast area was excellent and fresh and varied. The rooms... More 

Helpful?
1 Thank Dave V
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr. Dave V, Thank you for your comments regarding your stay at the Grand Mercure Xian on Renmin Square. We are very glad to hear that you found the breakfast rich and delicious and the room spacious and comfortable. We would also like to apologize for the issues you encountered with the room temperature and the inconvenience caused for... More 

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