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Grand Mercure Xian on Renmin Square

#17 of 2,170 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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Ranked #17 of 2,170 Hotels in Xi'an
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
Sue19402014 Coventry, United Kingdom
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580 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Coventry, United Kingdom
Top Contributor
133 reviews 133 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A modern, clean and well situated hotel. Rooms restaurant and reception areas spotless. Good service, English spoken. We were expected as a group and our rooms had been allocated in advance, saving having to wait at the desk.

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SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sue19402014, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Derby
1 review
5 of 5 stars Reviewed 5 days ago NEW

Very clean and well maintained hotel set in lovely grounds, I stayed here for 9 months on business and was made to feel very welcome. Breakfast is good however there is more selection across the square in Sofitel. Reception staff always willing to help.

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SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Derby_Lad_2006, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very friendly and English-speaking staff, fast and smooth check-in. Very clean hotel, quiet rooms, great breakfast. It feels that you are in some other, western city. You must visit the Brazilian BBQ restaurant in Sofitel building (Grand Mercure is in the same building complex, sharing facilities with Sofitel), great buffet! Everything was great, highly recommended!

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Vaggio_gr, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Kuala Lumpur, Malaysia
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel is located in Renmin Square where there are five hotels all managed by Accor. The area is a calm, green oasis in the middle of a bustling Xi'an but the hotel was a little disappointing. It is certainly in need of refurbishing and some good housekeeping as the carpet was filthy. While the breakfast buffet was very good,... More 

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SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear glaird, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

London, United Kingdom
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

This is part of a complex of hotels, mostly owned by the Accor/Sofitel group, in central Xi'an, in an area which is very convenient for the central tourist sights. It has all the things you would expect to find in a good four star international hotel chain - nice buffet breakfast, comfortable beds, access to spa and swimming pool etc.... More 

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SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear PDSK13, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Columbus, Georgia
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is part of the Accor chain and certainly more than acceptable. It has that "institutional" look from the outside and the halls are long and wide. The rooms were a bit on the small side compared to others we stayed in while in China but certainly not by European standards. A few things looked a bit tired, some... More 

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SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear Rhonda R, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to... More 

Portsmouth, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed in the Grand Mercure and are impressed by the superior room with good beds and the bathroom. The hotel is in a private complex called Remin Square which includes the Peoples Grand built in 1953 and recently renovated and the modern Sofitel. The square is well placed for Xian attractions and is an opulent place to retire to... More 

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SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear homewell, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here from 1st to 5th May. Hotel itself is abt 15mins walk away from the Muslim quarter n Drum tower so location is not yoo bad. Room itself was small but clean so it was satisfactory. However the toilet would not flush well and there were lights not working properly too. Its clearly showing some signs of ageing. I... More 

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SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear chrysalis007, We very much appreciate your comments regarding your stay at the Grand Mercure Xian on Renmin Square. It is always a pleasure to receive feedback. At the meantime, I was concerned to learn that you found the lights in your room disappointing. I am truly sorry for the inconvenience because of this and we are following up now... More 

Derby, United Kingdom
Top Contributor
315 reviews 315 reviews
28 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent three nights here as part of our tour. From the outside the hotel looks a bit austere and all grey concrete, and it is located within a gated compound. However, inside we found it to be lovely. Our room was very comfortable and the bathroom was super. Breakfasts were excellent with a wide choice of dishes available. We... More 

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SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear mjc404, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

plymouth
Top Contributor
60 reviews 60 reviews
53 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had room 2218,and found it very satisfactory.Enjoyed a hot bath,a real treat. All the usual comforts,,slippers,robes etc.The staff were helpful, got our train tickets for us,arranged a taxi for the Terricotta Warriors, the driver waits for you for three hours,this cost 500cyn.(£55)Just remember where you have to meet him again.It took us a while to find ours! The location... More 

Was this review helpful? Yes 1
SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear Youngandsixty, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

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