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Grand Mercure Xian on Renmin Square

#16 of 2,170 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Hotel amenities
Grand Mercure Xian on Renmin Square
Best prices for: 1 room 1 guest
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Ranked #16 of 2,170 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
DavePease Leeds, United Kingdom
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550 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was very large with a variety of small hotels making up the complex. Restaurants on site were plentiful and covered all kinds of cuisine and tastes. Breakfast was excellent with both Western and Chinese food available. Wifi was free in all rooms. The hotel gave an overall sense of elegance from a bygone age but all rooms were... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear DavePease, Thank you very much indeed for taking time to provide us your comments regarding your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

With a group of 30 from Malaysia, the hotel staff handled all issues promptly despite arriving way past midnight. Breakfast was good if only few menu were changed as 3 nights there. Rooms comfortable & cleaned On the whole the group enjoyed their stay.

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Jennifer L, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Philadelphia, Pennsylvania
Contributor
19 reviews 19 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is located in a gated hotel circle trumped by Sofitel hotel chain. Beautiful garden and fountain areas with pagodas. The hotel is well appointed and very clean. Ask for a fan from March to end of summer as your room will be very warm during the day. The heat is still on in March. Windows open fully but... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sawytraveler1966, We very much appreciate your detail comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

London, United Kingdom
Top Contributor
108 reviews 108 reviews
18 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed 1 night , lovely room, very posh, excellent breakfast, didn't use services as we had a tour booked for terracotta warriors, but when we woke up, we had to go across the road to ATM it was only minutes but still, and when we arrived back from our tour wanted a night cap and no bar again across... More 

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Spirited74, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Orange, California
Top Contributor
67 reviews 67 reviews
26 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great values and luxury all packed into a nice quiet hotel in a very large city.If you want to pay 3 times more for just a little better go to Softiel 100 meters away. Comfortable bed, air conditioner did not work but who needs cold air when it is still winter out. Just open the window to... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear IIMCS, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Bunbur
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Arriving in Xian we told of the upgrade found the staff to be very friendly and polite , the rooms were clean and tidy , very warm and the breakfast was vast being Asia and western style and it was very tasty if we come back will be staying

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Terry M, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Leeds, United Kingdom
Top Contributor
86 reviews 86 reviews
32 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Upgraded to this hotel for a 2 day visit to Xian and the Terracotta Warriors. The staff, from bell boy, receptionists, waitresses to the cleaning staff were all polite, efficient, helpful and welcoming. Our room was small but clean. The bed was very comfortable. We were very impressed with the dining room and the high standard of breakfast. There was... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Rhona C, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as... More 

Chesterfield, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was our little bit of luxury during our 2 weeks in China. I travelled independently with my 2 adult daughters & one of their boyfriends. On arrival, the English speaking reception staff said we had been upgraded to kingsize rooms from doubles as the hotel was extremely busy due to Spring Festival, which was an unexpected surprise. The... More 

Was this review helpful? Yes 3
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mrs.P48, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

Beijing, China
Contributor
18 reviews 18 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My kids, wife and her parents and I stayed at this hotel for 4 nights. It was a good experience, and I'd stay here again if I needed to come back to Xi'an. It might be a function of younger kids, but they enjoyed this hotel and its swimming pool so much, they would have skipped seeing the terracotta warriors... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear FinPinkkid, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Perth, Australia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 4, 2015

I was booked into this hotel as part of a tour and was VERY impressed with the room and amenities.... it was excellent. Can't really say what was around the general area as while I went for a walk it was at night time and most places closed, but it appeared very central. The breakfast was excellent.

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Ann-Marie M, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

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