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All 2,041 Xi'an hotels

Grand Mercure Xian on Renmin Square

5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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82%
Ranked #13 of 2,041 hotels in Xi'an
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Hilary D San Francisco, California
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476 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
San Francisco, California
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Some in our party had to change rooms after the plumbing leaked or would not work. The windows actually open in this old Russian-style building and that let in bugs. Dining room was one of the best and the little park in the private square was beautiful.

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you are satisfied with the dining room and the little park. Meantime,it comes to my concern that some in your party encountered hardware issues,like plumbing etc.I am so sorry that this was a disappointement and please... More

Victoria, BC
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed just one night at the Grand Mercure and thoroughly enjoyed ourselves. Pros: - location - within 3-4 blocks of Muslim area for great eating; very secure area (grouped with Sofitel); 1.5km walk from train station - bed - super soft (by North American standards), excellent pillows and gigantic (double+twin) - room size - average (plenty of room for 2... More

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More

Brunswick East, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Alright let me start by saying this hotel is stunning from the outside, the gardens are beautiful as is the hotel. This changes once your inside, Our room was tiny - and I mean small. I have stayed in caravans bigger then this. The previous guests had smoked in the room and it stunk. The staff gave us two air... More

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you are satisfied with the breakfast and regard our staff as being helpful. Meantime,it comes to my concern that you encountered some hardware issues,like airconditioner,shower etc.I am so sorry that this was a disappointement and please... More

KL
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed recently at the Grand Mercure Xian. We stayed in the standard rooms. The hotel location is good and clean surroundings. The hotel lobby is small and the standard room is also small. Staff are friendly but not 5 star standards. The bed is comfortable but the pillows are too soft. Nearly same variety of breakfast every day, sick... More

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you were satisfied with the location and surroundings here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will... More

Zug, Switzerland
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let us begin with the positive sides: a) People at the desk are very friendly and helpful (especially the young gentleman on the night shift). b) Thanks to a router in the room, the wi-fi signal is excellent. So good actually, that you can play the videos on the foreign news sites: A rarity in China. c) The location on... More

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Middle Earth
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Only stayed for a couple of nights, there's everything you need within a good budget, its well placed and feels safe too. Breakfast perfectly adequate and for China provides a reasonable range of Western choices, but nearby are plenty of alternatives should you need them. Near to the Warriors and other places you might want to visit - you wouldn't... More

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Dubai, United Arab Emirates
Top Contributor
53 reviews 53 reviews
47 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Good hotel and great location. Most people visiting would be out all day so decided against the luxury 5* one. This is a good 4* and all facilities in Sofitel and mercure can be used. 3 hotels in renmin sq, great location, good brekkie, good rooms. Definitely recommended.

Was this review helpful? Yes 2
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for sharing your experience at Grand Mercure Xian on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More

Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand Mercure in July. We had some confusion as the accommodations we needed. We were traveling with two kids and needed to two rooms with two beds, which were not available. They ended up putting us in their suite, which was large and comfortable. Plenty of room for two roll away beds. The breakfast buffet was... More

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you... More

Toronto, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Grand Mercure is located inside a giant complex which also contains a few other hotels owned by this company. The hotel is very safe as there are guards patrolling the complex at night. There are also some excellent restaurants inside the complex if you don't want to venture outside for food. The hotel was able to help me get... More

Was this review helpful? Yes
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Grand Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

kuala lumpur
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 13, 2014

The hotel staffs were excellent,especially Miss Luna. Most of the front office staffs were able to speak English. From the housekeeping to the front office staffs, were very helpful and ready to serve us. The hotel is more like a hotel within a park together with 2 Sofitel hotels and Mercure. The surrounding area of the hotels are gated. We... More

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you for choosing to stay with us at Grand Merucre Xi'an on your recent visit to the city and very much for taking the time to share your experience with us. At Grand Merucre, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you... More

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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Romantic Hotel in Xi'an #7 Spa Hotel in Xi'an #8 Luxury Hotel in Xi'an #9 Family Hotel in Xi'an #12 Business Hotel in Xi'an #47 Best Value Hotel in Xi'an
Hotel Class
Official Description (provided by the hotel)
The Grand Mercure Renmin Square is a heritage hotel, first opened in 1957 and is located in the grounds of Renmin Square. The hotel reflects the Sino Russian style of architecture, which is steeped in revolutionary history. There are 202 well appointed rooms, a restaurant and bar. ... more   less 
Number of rooms
194

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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