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All 2,166 Xi'an hotels

Grand Mercure Xian on Renmin Square

5.0 of 5 Hotel   |   No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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Ranked #17 of 2,166 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Rhona C Leeds, United Kingdom
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542 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Leeds, United Kingdom
Top Contributor
68 reviews 68 reviews
25 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars NEW via mobile

Upgraded to this hotel for a 2 day visit to Xian and the Terracotta Warriors. The staff, from bell boy, receptionists, waitresses to the cleaning staff were all polite, efficient, helpful and welcoming. Our room was small but clean. The bed was very comfortable. We were very impressed with the dining room and the high standard of breakfast. There was... More 

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Chesterfield, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was our little bit of luxury during our 2 weeks in China. I travelled independently with my 2 adult daughters & one of their boyfriends. On arrival, the English speaking reception staff said we had been upgraded to kingsize rooms from doubles as the hotel was extremely busy due to Spring Festival, which was an unexpected surprise. The... More 

Was this review helpful? Yes 1
Beijing, China
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My kids, wife and her parents and I stayed at this hotel for 4 nights. It was a good experience, and I'd stay here again if I needed to come back to Xi'an. It might be a function of younger kids, but they enjoyed this hotel and its swimming pool so much, they would have skipped seeing the terracotta warriors... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear FinPinkkid, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Perth, Australia
Senior Contributor
49 reviews 49 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was booked into this hotel as part of a tour and was VERY impressed with the room and amenities.... it was excellent. Can't really say what was around the general area as while I went for a walk it was at night time and most places closed, but it appeared very central. The breakfast was excellent.

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Ann-Marie M, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Wellington, New Zealand
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our stay here, the staff were really great. We added breakfast for our arrival day, and got to have it over at the Sofitel, it was an amazing breakfast, breakfast at Grand Mecure was not quite as good, but still great. Our room was great, nice and big, only problem was it was too hot even with air... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear gclarke02, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

Brisbane, Australia
Top Contributor
84 reviews 84 reviews
16 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed January 24, 2015

The Hotel location is very good, walking distance to the drum tower etc and the Muslim centre. The rooms are very comfortable and breakfast had a good selection of western and asian food. Our first night we crashed about 10.30pm as we had another early start in the morning. We were woken at 11.30pm by a group of workers -... More 

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SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sue N, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very concerned to learn that some of the areas of the hotel were not up to your expectations. I was truly sorry that this was a disappointment. We appreciate your sharing your concerns, and we have... More 

San Antonio
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2015

We thoroughly enjoyed our stay at the Grand Mercure. Our room was spacious and comfortable and the breakfast buffet was outstanding. However, the exceptional service we received is what we will remember the most. One of the people we were travelling with left something valuable behind when we checked out of the hotel. The housekeeper, Ms. Mary Wen, found the... More 

Was this review helpful? Yes 2
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear cnawan, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

Vancouver, British Columbia, Canada
Top Contributor
58 reviews 58 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 8, 2015

We stayed for three nights in a superior king room. The bed was huge and quite comfortable. The room was clean, large bathtub and free wi-fi. Our room had breakfast included. The food was good with a nice selection of Western and Asian food. The location is good, about a 15 minute walk to The Muslim Quarter, Drum Tower and... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear VanCan2012, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

Senior Contributor
24 reviews 24 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

This hotel was very difficult to find for our taxi driver - just a word of warning! It's off the street and you needs to go through an entrance/gate; it's in the same little complex as the Sofitel. We received a free upgrade on our arrival. The room and the bed were huge! Very nice rooms, done with older-style decor... More 

Was this review helpful? Yes 2
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear BriHaywood, Thank you for sharing your experience at Grand Mercure Xi’an on Renmin Square with us, we are very glad to learn that you enjoyed your stay here. Your satisfaction is what we pursue most. Each ambassador at Grand Mercure tries his best to present a superior service to every guest. Therefore, your feedback will definitely serve as an... More 

Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 19, 2014

We stayed for three nights as part of a holiday booked through a tour company. This is a very nice hotel. The rooms are comfortable. The beds are firm which I quite like. We only had breakfast in the hotel and it was very good. The hotel is in a very convenient location. The only downside for me was that... More 

Was this review helpful? Yes 1
SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear PeterY62, We very much appreciate your comments regarding your stay at the Grand Mercure Xi’an on Renmin Square. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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Additional Information about Grand Mercure Xian on Renmin Square

Address: No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Mercure Xian on Renmin Square 5*
Number of rooms: 194
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Also Known As:
Grand Mercure On Renmin Square Hotel Xi`An
Mercure Xi An
Accor Xi An
Grand Mercure Xian On Renmin Square China/Shaanxi
Hotel Style:
#8 Business Hotel in Xi'an
#8 Family Hotel in Xi'an
#9 Romantic Hotel in Xi'an
#9 Spa Hotel in Xi'an
#13 Luxury Hotel in Xi'an
#42 Best Value Hotel in Xi'an

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