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Grand Mercure Xian on Renmin Square

#24 of 2,170 Hotels in Xi'an
Certificate of Excellence
No.319 Dongxin Street, Xincheng District, Xi'an 710004, China
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Grand Mercure Xian on Renmin Square
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Ranked #24 of 2,170 Hotels in Xi'an
Certificate of Excellence
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618 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wollongong, Australia
Level Contributor
67 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for 1 night while travelling for business recently. This is a well presented hotel in a historic building, and both the rooms, lobby and dining room have a great appearance. The room was small but comfortable, and featured a shower-over-bath, a good range of toiletries, a well stocked mini-bar (one of the best stocked mini-bars I have... More 

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Salt Lake City, Utah
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Full Western amenities and a nice counter in the bathroom, which is a real plus. The hotel is part of a complex of hotels. It is a bit of a walk from local restaurants and groceries. The breakfast was very complete with lots of options, including fresh fruit.

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SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. CLC48, It was with great pleasure to learn that you enjoyed your stay. At the entrance of the hotel turn left, then pass the tunnel nearby the KFC , you can find many local restaurants and groceries, which is about 10 minutes’ walk. Your sincerely Rudy Rodas General Manager More 

Brighton
Level Contributor
105 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is part of a cluster of buildings old and new, consisting of ex-Sino-Soviet architecture, brutal but impressive, plus a newer conference centre and two (?) modern buildings for the Sofitel. The Grand Mercure itself is based in one of the older buildings, and fully updated inside. The rooms are lovely, but the building has fewer services than you... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. joetidd, The two wings at the entrance are Sofitel East and West Wing. The one in the middle is the Sofitel Legend which re-opened in April last year. The convention center is facing the Sofitel East Wing and the Grand Theater Sofitel West Wing. I am sorry that we did not provide you with enough information to make... More 

Noosa, Australia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is a great luxury hotel. Beautiful grounds, lovely old building inside the old city walls, nicely appointed rooms, the staff were excellent and they offered a fantastic breakfast smorgasbord. We could even get English speaking TV news channels. Enjoyed our stay

Was this review helpful? Yes 1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. BlackSpider66, Thank you for sharing your nice comments about your recent stay with us. We are glad to learn that you enjoyed your stay and the sights. We appreciate your kind comments and wish to welcome you back at the Grand Mercure Xian on Renmin Square again. Your sincerely Rudy Rodas General Manager More 

Dorfen, Germany
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed in Grand Mercure Hotel Xi'an for 3 nights with 4 people in 2 rooms on 5th floor. The hotel is located at Renmin Square which also accomodates the Sofitel nearby and has a small park between the different buildings. It is a little off the main road thus enjoying a more quiet atmosphere. Xi'an central station is about... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. BlackSpider66, We appreciate your kind comments and wish to welcome you back at the Grand Mercure Xian on Renmin Square again. Kind regards Rudy Rodas General Manager More 

Auckand
Level Contributor
149 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First impressions of this hotel excellent. It is well located, very attractive and the staff excellent. Room a little small but ok. Nicely furnished and functional. Pillows very good, bed a bit hard. Bathroom good, everything in good working condition with good toiletries. AC not working when we arrived but received immediate and very courteous attention when reported. Room service... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. AndyAuckand, We are glad to learn that you enjoyed your stay. Thank you for your kind comments Kind regards Rudy Rodas General Manager More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

this is a huge property in the center of the walled city. Getting in and out of the complex requires a bit of a walk. The pool isn't at the Grand Mercure but at the nearby Sofitel in the same complex. On a hot Sunday afternoon, the chairs at the pool are too few, but otherwise, the hotel is great... More 

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SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr. Jonathan Y, Thank you for spending your time sharing the nice comments with us. Indeed the complex requires a bit of walk. But I hope you also enjoyed our beautiful garden with the little bridge, water feature and the pavilion. We really appreciate your kind comments. Your sincerely Rudy Rodas General Manager More 

Bukit Mertajam, Malaysia
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is one of the best place to stay in Xi'an if you are looking for a proper and luxury place to sleep. The landscape of this compound is marvellous and it is still based on the previous design of this former official Chinese offices. It is currently run by French hotel chain called Accor Hotel which also owns all... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. StevoCCC, Thank you for sharing with us your kind comments. We are so glad to learn that you enjoyed your stay and liked our garden. One of the most prominent inhabitants of the garden is the crape myrtle tree which is over 1,000 years old. The garden is especially beautiful between March to April when we have the... More 

Edmonton, Canada
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We had a confirmed reservation for a double bed (and request for higher floor) but without any apology or willingness to discuss it they gave us a twin bed room in a very small room on the first floor. The beds were very hard. There appeared to be at least a couple of tour groups in the hotel and perhaps... More 

Was this review helpful? Yes 1
SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Miss Dee, Thank you for spending your time sharing your recent stay with us. We would like to extend our sincere apologies for the issue you encountered with the type of the bed and the floor. Every guest is important to our hotel. We are sorry that we did not make you feel this way as we fail to... More 

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