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Orient Hotel Xi'an

No.393 Zhuque Road, Xi'an 710061, China
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Orient Hotel Xi'an
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Ranked #195 of 2,170 Hotels in Xi'an
A recent review
3 of 5 stars Reviewed September 19, 2014
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195 reviews from our community

Traveler rating
    9
    123
    45
    14
    4
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2
5
4
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 19, 2014

I stayed at this hotel as part of a tour and was surprised to find some things in our room. First of all it was supposed to be a non smoking room but it was evident that someone had smoked. It was disgusting. There was food and various other items on the walls and on the doors. Then I stumbled... More 

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Royston, United Kingdom
Top Contributor
267 reviews 267 reviews
34 hotel reviews
182 helpful votes 182 helpful votes
4 of 5 stars Reviewed September 11, 2014

It looks and feels pretty good, its clean and smart and looks and feels like its an upmarket hotel. However there are a few niggles. The bellhops are surly and wont go out in the rain, waitresses come in fours to demand payment for drinks in the middle of your meal and rooms at the front (even 15 floors up)... More 

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Brisbane
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed February 21, 2014

I've stayed in many hotels in Xi'An, and this one had the best English speaking staff. They were real professionals and I liked the way they discreetly inquired where did I stay before and what did I liked and didn't like in their hotel. Rooms are smaller than in the other hotels with the same rating, but they were reasonably... More 

Was this review helpful? Yes 3
edinburgh
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 5, 2014

this hotel is a welcome haven after a long day of sightseeing. As you enter the rather spectacular exterior you are blown away by the space and opulence of the foyer. It really is spectacular. Staff are superb and nothing is too much trouble. All staff great guests with a warm smile and a hello. The dining room on the... More 

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Wimborne, Dorset, England
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 18, 2013

Very nice hotel with comfortable if, slightly smallish room. Good bathroom. Internet on TV in room but WiFi only available in reception which is a bit disappointing for a hotel of this size and modernity. Breakfast was a good choice in a revolving restaurant at the top....except it no longer goes around! Perhaps it revolves at dinner only. No matter.... More 

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Sydney
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 27, 2013

I would like to be able to give this hotel 3 1/2 stars - it's better than 3 but not quite a 4. My "single" bed had two very large single beds in it. The room and bathroom had all the usual amenities. The bathroom was a bit tired in places, but it was clean. I do like a hotel... More 

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Stoke-on-Trent, United Kingdom
Top Contributor
93 reviews 93 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 22, 2013

The reviews I read weren't promising, but as the second hotel in our China tour, we foud it to be clean and comfortable. The bathroom was well appointed and the beds comfortale (if a bit hard!). Breakfast was served on the top floor was good with reasonable choice of western food for those not daring enough to start the day... More 

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Canberra, Australia
Top Contributor
194 reviews 194 reviews
109 hotel reviews
250 helpful votes 250 helpful votes
3 of 5 stars Reviewed September 17, 2013

My wife and I stayed here for three nights at the start of a Wendy Wu 'Silk Road Explorer' tour in September 2013. The hotel was probably among the best in town when opened in 1992, and is now a good mid-range choice although it could do with some refurbishment, including new carpets. Our room (1302) was clean and comfortable,... More 

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Torquay
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed April 18, 2013

Smokers will love this hotel...they needn't even light up a cigarette...just breathe in the air, from the reception that reeks of tobacco, to the rooms that overpower you with the odour....beds, pillows, sheets and towels...all of them smell...a serious problem in this hotel! I asked for a non-smoking room..what a fool I was....expecting something that's normal in a hotel. It... More 

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Travelers are raving about these Xi'an hotels

New York City, New York
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed April 13, 2013

To be honest, one star is probably more accurate, but since I didn't encounter any insects, get sick from the hotel's food, and wasn't lied to be anyone at reception, I can't give the absolute minimum. For your own well-being please do not stay here. I stayed here as part of a tour and the only positive thing I can... More 

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