We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2,156 Xi'an hotels

Grand Metropark Hotel Xi'an

4.5 of 5 Hotel   |   No.158 Dongda Street, Beilin District, Xi'an 710001, China
Hotel website
Hotel amenities
Special Price
20% off room rate
Grand Metropark Hotel Xi'an
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Grand Metropark Hotel Xi'an to your Saves list
Ranked #40 of 2,156 Hotels in Xi'an
A recent review
4 of 5 stars Reviewed June 17, 2014
Caryn A
Write a Review

550 reviews from our community

Traveler rating
    135
    287
    98
    24
    6
See reviews for
50
73
16
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (550)
  • Mar-May only
    (129)
  • Jun-Aug only
    (169)
  • Sep-Nov only
    (160)
  • Dec-Feb only
    (92)
All months
There are newer reviews for Grand Metropark Hotel Xi'an
See the most recent reviews
Redmond, Washington
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 5, 2014

Was very surprised in this so called 5 star Hotel that the top two floors was a pre and post maternity floor. I complained,and was told by non other the GM Mr Donovan that this was a service to clients??? To hear babies crying is wonderfyl but NOT in a Hotel This Hotel should NOT have a 5 star rating

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 17, 2014 via mobile

We were constantly on the go so not in the hotel much. The staff are friendly and helpful, the rooms are clean and comfortable. Breakfast is a great mix of Western and Chinese cuisine buffet so there is more than enough. We only had breakfast but others are offered too.

Was this review helpful? Yes 1
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To Caryn, I'm very glad to hear that everything went well when you stayed in our hotel. We pride ourselves in the politeness and efficency of our staff members, so being able to hear this from a valued customer is most rewarding. If you ever do get the chance to come to Xi'an, Please do remember Us! More 

Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 15, 2014

Upon entering the Grand Metropark hotel in Xi'an I was taken aback by the impressive lobby that stood before me. Check in was quick and easy and the lifts to the rooms were close by, by the time I stepped foot out of the lift I was hit by the noise of parrots screeching and babies screaming. As I walked... More 

Was this review helpful? Yes 3
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To Lloyd T I am sorry to hear that your stay at the Grand Metropark Hotel Xi'an was not to your expectations. We offer the babysitting service so that both employees and guests can have their children looked after when they go experience the city. However we are now dealing with the issue you have stated in this review. Thank... More 

Grapevine, Texas
Top Contributor
240 reviews 240 reviews
94 hotel reviews
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed May 2, 2014

Grand Metro Park is a very nice, spacious hotel. I think it was the Hilton or Hyatt before it was Grand Metro Park. We were only there 2 nights, but the room was quite comfortable. The service was good. Our stay included breakfast. They line up a buffet along a hall and then the breakfast room where you sit looks... More 

Was this review helpful? Yes 1
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To LoJo34, Thank you very much for taking out the time to fill out a review, we apologise in the delay in response. We are very pleased to see that you had a pleasant stay during your visit, also by uploading multiple photos of the room you stayed in, allows others a deeper insight into our guest rooms.. And you... More 

Hong Kong
Top Contributor
113 reviews 113 reviews
26 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed April 22, 2014

The good: centrally located, 15 min walk from the bell tower and 5 min from the east gate; a few min walk away from one of the city's main shopping street; nice rooms; clean bathrooms; great choice of breakfast; friendly service; two restaurants; The bad: look dated and dirty, do t let yourself be deceived; except for the two restaurants... More 

Was this review helpful? Yes
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To Xueyan, Thank You vey much in writing up such a positive review. Thanks the Grand Metropark Hotel's location within the city, allows guests to visit place like the Bell and Drum Tower, as you so mentioned. It also within walking distance of the Muesum of Forest Stone Tablets, and If your willing to go a little further, the Big... More 

Cork, Ireland
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 15, 2014

Stayed in this hotel for 2 nights as part of the Travel Department Solo friendly Chinese Holiday Hotel was very centrally located Rooms were in good condition and the beds were comfortable Breakfast was very good with a wide and varied choices I would certainly recommend this hotel

Was this review helpful? Yes 1
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To JOANce, May i personally thank you in taking time out to write a review for us, especially one so positive. It sounds like you got the most out of the hotel during your stay, and if your ever to plan to return to Xi'an, please do stay with us again. More 

New York City, New York
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed February 15, 2014

I was overall pleased with this hotel. The lobby and public areas were quite nice, and our room was alright but seemed a little bit outdated. We kept having problems with the heater going off and the room stayed really cold. When we asked at the front desk they went up and fixed it, but then I think maybe it... More 

Was this review helpful? Yes 2
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To Operaelm, Thank you for taking the time in writing a review. We apologise profusely about the problems you encountered during your visit. However, I am very pleased to hear that your overall experience at the Grand Metropark Hotel was too your satisfaction. If you ever find yourself in Xi'an please do not hesitate to visit us again. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 20, 2014

This hotel was well appointed and quite large. Nice lobby and helpful staff to revolve the doors for you. We had a surprisingly difficult time ordering in the restaurant, though. They use I pads and seem to only offer the tourists the pricy options. Upon check out, we received a lovely magnet.

Was this review helpful? Yes 1
Flushing, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2014

I was amazed at the size and layout of the room for the price. Clean and comfortable hotel with free wifi in the lobby. At night, I would recommend taking a walk to the city wall as it is beautifully adorned with lights. The complimentary breakfast has a great spread.

Was this review helpful? Yes 1
Guest_Relation_GSC, Guest Relations Manager at Grand Metropark Hotel Xi'an, responded to this review

To PremmyNY, Thank you very much for taking the time in reviewing our hotel. It can be very rewarding to both myself and the staff members when reading through positive feedback. I'm glad to know that your time in Xi'an was a pleasent one, and if you ever were to return to Xi'an, we would gladly see you again! More 

Denver, Colorado, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 12, 2013

I stayed at the Grand metro and had stayed there 3 times when I visit Xian. It used to be the Grand Hyatt and it was sold a ew years. The first I went under Grand Metro the hotel was still very nice and had kept up with the hyatt concept. Unfortunately on this last trip in September I was... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Metropark Hotel Xi'an? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Metropark Hotel Xi'an

Address: No.158 Dongda Street, Beilin District, Xi'an 710001, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Metropark Hotel Xi'an 4.5*
Number of rooms: 315
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Hotels.com, Ctrip TA, Priceline, Orbitz, TripOnline SA, Travelocity, Despegar.com, Odigeo and Tingo so you can book your Grand Metropark Hotel Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Xi An
Hyatt Xi An
Grand Metropark Hotel Xi'An China/Shaanxi
Hotel Style:
#13 Spa Hotel in Xi'an
#26 Luxury Hotel in Xi'an
#58 Best Value Hotel in Xi'an

125 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (115)
Viewed
Hotel & grounds (19)
Viewed
Dining (3)
Viewed
Bathroom (5)
Viewed
Room/suite (18)
Viewed
View from room (5)
Viewed
Family/play areas (2)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (2)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay