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Shangri-La Golden Flower Hotel

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No.8 Changle West Road, Xincheng District, Xi'an 710032, China
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1 room 1 guest
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Shangri-La Golden Flower Hotel
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656 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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  • Chinese (Simplified) first
  • English first
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    (656)
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    (145)
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Brisbane
Level Contributor
136 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We spent 2 nights staying here in July as part of our Travel of Asia Tour. The rooms were spacious and clean. The location was quite good and we accessed attractions by bus. The staff were friendly and helpful - not all spoke English but there was always someone who could available. Breakfast selection was reasonable although it was quite... More 

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Level Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed as part of Kuoni trip to China. Good rooms, great reception area. Ate in bar as opposed to the buffet meal. Food was excellent and prices ok. Breakfast was a bit busy which spoiled the experience slightly as there were so many choices it has to be seen to be believed! Kids club area too.

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Sydney
Level Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here as part of a tour group. The rooms are big and comfortable. The room was very quiet and the bed was very comfortable. The hotel was very clean, the cleaning staff do a great job. All the staff were friendly. The buffet breakfast room was always crowded, this is a popular hotel. The western breakfast options were... More 

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Brasília, DF
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel can have 5 stars , but the bathrooms of the rooms are dirty; and I asked the other guests, they had the same opnion than me. And It has a great location; and the city is very cool and full of attractions.

Was this review helpful? Yes 1
jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear HeloBessa, Thanks very much for your feedback. I’m disappointed to read your experience with us. Your comments on the "dirty of the batheroom" issue have been shared with Housekeeping department head and we will try to improve on the it. Thanks again for your valuable sharing and we look forward to exceeding your expectations during your next stay with... More 

Connecticut
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here two nights as part of Uniworld Highlights of China. The hotel is beautiful, the breakfast is scrumptious and the staff is very helpful. The swimming pool is olympic sized and the fitness center is first rate.

Was this review helpful? Yes 4
jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear peggyfloodct, Thank you very much for choosing Golden Flower Hotel ,Xian and sharing your stay experience with us. We hope we will be the first choice for your next stay in Xian. More 

Delhi
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I traveled as a family of 3 adults. I had booked a package that included 2 nights, breakfast, a day of sightseeing and airport transfers. I changed my arrival from a flight to a train and did not confirm them this properly, yet they sent a driver with a van early morning to receive us at the train station. They... More 

Was this review helpful? Yes 1
jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear Archie420,Thank you very much for choosing Golden Flower Hotel ,Xian and sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future. More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Beautiful hotel. Very clean, big rooms, nice bathroom. Friendly staff. We did complained about the TV's reception because it was blurry. And someone was there straight away to fix it. Good hotel to stay while your in Xian. Buffet is yummy. Lots of varieties to choose from.

Was this review helpful? Yes
jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear Cecilia F, Thank you very much for choosing Golden Flower Hotel ,Xian and sharing your stay experience with us. We hope we will be the first choice for your next stay in Xian. More 

Sao Paulo
Level Contributor
168 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Truly the worst Hotel I have visited in China. The reception on check in was slow and clearly the staff need training, the room was a smoking room and smelt like an ash tray. The hotel was full of bus tour groups who made noise all night in the corridor, then I wasn't for breakfast and it was mobbed like... More 

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jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear denniscasey, Thank you very much for sharing your stay experience with us. We too are disappointed with your stay experience with us and apologize for this incident. Your comments on the sevice, smokey rooms and buffet breakfast issues have been shared with relevant department heads and we will try to improve on the issues. Thanks again for your valuable... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Room was large and clean, bed was very comfortable. My room was on the main road with a great view. Wasn't affected by traffic noise as I was on the sixth floor. Reception staff friendly, not all understand English but it was not a problem. Currency exchange in the Hotel was convenient. Breakfast in the dining room was delicious and... More 

Was this review helpful? Yes
jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear John K, Thank you very much for choosing Golden Flower Hotel ,Xian and sharing your stay experience with us. We are so pleased that you had a wonderful travel in Xian and a nice stay in our hotel. Thank you again for your great support and look forward to welcoming you back in the future. More 

Wollongong, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel close to transport and shopping markets. Rooms are spacious with wi-fi. Good breakfasts with plenty of choices and good quality. Both inhouse resturants have a wide menu selection and I could not fault the service or quality. Very friendly staff. Hotel was always clean.

Was this review helpful? Yes
jane s, Public Relations Manager at Shangri-La Golden Flower Hotel, responded to this review

Dear Ewebro,Thank you very much for choosing Golden Flower Hotel ,Xian and sharing your stay experience with us. We hope we will be the first choice for your next stay in Xian. More 

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