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All 1,849 Xi'an hotels

Sheraton Xi'an Hotel

4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Ranked #29 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed October 11, 2013
HelenHallpike London, United Kingdom
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641 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Sheraton Xi'an Hotel
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London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 11, 2013

What a wonderful relief to arrive at this Sheraton in Xian. The staff were welcoming and recognised us on subsequent meetings and completely attentive and efficient and the whole hotel sparkled with cleanliness and new decor. Food fabulous - we experimented with eel and a whole duck and both were served with great ceremony and beautifully cooked. Xian traffic is... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Ms. Helen Hallpike, Many many appreciation for you to write such a long story and happy to see you had a very impressed stay in Xi'an and in our hotel. It is our honor to have such helpful and lovely staff that provides exclusive service and extra care to guests. Sheraton Xian is a hotel with some histories and... More

Ballarat, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 28, 2013

This hotel is not in the centre of the city but it's in a nice tree lined street in what seemed to be a nice area - shopping plazas were about 6 - 7 blocks away and taxis are very easy and cheap to catch if you don't like walking. The hotel and amenities were excellent, the room well appointed... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear MrsM Ballarant, Many appreciation for your such a highly comments about our Sheraton Xi'an Hotel. We are happy to see you spent a good time in Xi'an and our hotel. Sheraton Xi'an hotel is one of the most historical 5 star hotel in Xi'an. History is not only means it is old, but also means it is experienced. We... More

Jesi
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 30, 2013

Stayed at the hotel for 4 nights in August 2013. The location of the hotel is not too central, but a short taxi ride of 10 mins will take you to the Xian City Wall. If you look to stay in the center, not the hotel for you. The best thing about this hotel is the staff (efficient, kind and... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Greetings …. Thank you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us. Our breakfast has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents. We have a professional service team, hotel have been paid much attention on training our staff for... More

London, United Kingdom
Top Contributor
66 reviews 66 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 25, 2013

Lovely hotel, large comfortable room, the coffee press in the room was also highly appreciated. Breakfast is also brilliant and one is spoilt for choice. Only complaint: its about time Five star hotels start offering Wifi access in the rooms for free.

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for choosing to stay in Sheraton Xian Hotel and contribute your comments to us. As the first international 5-star hotel in North-West China, Sheraton Xian Hotel is always working on improving hotel facilities. Our food has always been highly recommended by our guests with a wide range of selection and fresh & tasty food presents. We... More

Palos Verdes Estates, California
Contributor
17 reviews 17 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 22, 2013

Stayed here for 2 nights and was upgraded to a suite as a Platinum member. The room was well appointed and well kept. It met and exceeded many of the US Starwoods properties in the US. The hotel staff is one of the better ones I've encountered during our vacation across 5 cities in China. They all spoke English and... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us. Happy to see that our staff could help you and get all your problem solved. We will keep working on improving our hotel facilities and providing more professional and personalized service for you and look forward to see you... More

Sydney
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 8, 2013

We stayed there for one night only and requested a late check out and given a 1pm checkout without much fuss. I believe the hotel is refurbished lately and as members of Starwood Hotels we were given room in the special floor reserved for members. So the floor looked a bit better decorated than the other floors. Rooms were big... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Daer Guest, Thank you for choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasant stay with us and enjoy your SPG benefits in our newly renovated floors. The sweet sleeper bed is one of our Sheration Core products. We will keep working... More

Miami, Florida, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 8, 2013

It should have been a good stay except for a few annoying situation. First the air conditioner in our bedroom was not working properly and we felt like we were inside the oven, HOT. It was reported & checked by their technician but problem was never resolved. Then, my teenage-son was given a room all the way to the other... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Daer Guest, Thanks for your choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us. We are sorry for the inconvenience that brought to you and we has already contacted the related departments for improve their service skill. Our food has always been highly recommended by our guests with a wide range of selection... More

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 28, 2013

This hotel was average at best. The room was small and the bathroom definitely not up to 5 Star standards: it was small and very dated in style, facilities and amenities! We had to call for a shower cap and it took 3 attempts for the front desk to understand what we meant - the first time they sent the... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Greetings SocaSister, Thanks for your choosing to stay in Sheraton Xian Hotel and taking time to share your experience with us. Sheraton Xi'an hotel is one of the most historical 5 star hotel in xi'an with more than 20 years old history . these years we are keeping on updating our facilities and providing more service to our dearest guests.... More

Lambertville, New Jersey, United States
Top Contributor
88 reviews 88 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 11, 2013

Modern western style hotel in central location served its purpose. Modern conveniences, attractive rooms with usual amenities and adequate breakfast buffet. Complimentary internet cafe in lobby was a special plus.

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Greetings Thom W, Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasant stay with us and thank you for taking time to share your experience. We will keep working on improving our hotel facilities and providing more professional and personalized service... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 6, 2013

We recently spent 2 nights here whilst visiting Terra Cotta Warriors. I could only describe it as mediocre! First night the air conditioning did not work and fan rattled so loudly we hardly got any sleep. The access card was very temperamental. The carpet had not been vacuumed properly and was very 'crunchy'! To use the pool you MUST wear... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Greetings Mazza281, Thank you for staying in Sheraton Xian Hotel and taking time to share your experience with us. We are truly sorry that the hotel did not meet your expection. Sheraton Xian Hotel as the first international 5-star hotel in North-West China is always working on improving hotel facilities. Please accept our sincere appologize for any services shortfalls and... More

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Additional Information about Sheraton Xi'an Hotel

Also Known As:
Sheraton Xi An
Xi An Sheraton
Sheraton Xi'an
Xi'an Sheraton
Sheraton Xi'An Hotel China/Shaanxi
Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#16 Luxury Hotel in Xi'an
#83 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
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