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Sheraton Xi'an Hotel

#29 of 2,169 Hotels in Xi'an
Certificate of Excellence
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No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Sheraton Xi'an Hotel
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690 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Chinese (Simplified) first
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There are newer reviews for Sheraton Xi'an Hotel
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Phnom Penh, Cambodia
Contributor
17 reviews 17 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 2, 2014

I've lived in this town for a couple of years now. My wife and I love live music. I have to say the band here "Sight and Sound" are definitely the best we have found in the city. Also there is a selection of German and Australian beer here. Come for the music and the beer, but avoid the food!

Was this review helpful? Yes
SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guests, Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our newly renovated Club Lounge offers you the chance to upgrade to a higher level of comfort... More 

Hong Kong, China
Contributor
19 reviews 19 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 26, 2014

It has to be the best hotel we have stayed in China. Everything was good about it, the breakfast as expected had a large variety of western with some chinese mixed in too. It was not very far to downtown to explore the city centre. We had rented a car for the day and it was convenient to go and... More 

Was this review helpful? Yes
SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guest, Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our newly renovated Club Lounge offers you the chance to upgrade to a higher level of comfort... More 

Portland, Oregon
Top Contributor
107 reviews 107 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 17, 2014

The rooms at the Sheraton Xi'an were large, modern and comfortable. The front desk staff spoke fluent English and were helpful. Very clean hotel. Breakfast at the hotel has great selection of both American and Chinese foods, but can be chaotic with all the tour groups at the hotel. There are three Dale Chihuly pieces in the lobby set in... More 

Was this review helpful? Yes 1
SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guest, First of all, we want to thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city and taking the time to share your experience on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations. Our hotel management team and related department... More 

Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2014

My husband and I stayed here whilst on a viking trip in China and this was the chosen hotel for some of the guests. It was functional and the rooms and bathrooms were more than adequate. One free afternoon/evening we decided to walk to the Wall of the city which we found out to be further than we had thought... More 

Was this review helpful? Yes 1
SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guest, Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasent stay with us and thank you for taking time to share your experince. We will keep working on improving our hotel facilities and providing more professional and personalized service for... More 

London, United Kingdom
Top Contributor
71 reviews 71 reviews
63 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed August 12, 2014

We enjoyed our 3 nights here using SPG points. We enjoyed the presence of Chinese guests and the staff and senior management are also Chinese. It is 8 stops by 611 bus to Xi'an centre The Bell Tower., Muslim Quarters. They provided a good map bilingual. Use this to get the concierge to directions in Chinese for you to give... More 

Was this review helpful? Yes 3
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for being our SPG members, it is it is our honor to have you here and make you feel at home. Sheraton has the history over 76 years, we own a rich service culture and a prfessional team. We are glad to see that you have a very plesant trip in Xian, and we... More 

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 9, 2014

Good location of the hotel considering Terracota are out of the city to visit! The rooms are clean and comfortable! The live band in the hotel is also quiet entertaining but outlet need a bit more of promotions for more audience! Breakfast was fine, wide variety of choices! Thank you for Edward at the Guest Service!

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for your stay and feed back, your suggestion is very important to us! Sheraton Xian hotel has the history over 20 years which is the first 5 star hotel in Northwest China. It is our great honer to have your stay and provide satisfied service,environment and food. We are here to creat our guest... More 

Sacramento
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

I stayed at the Sheraton Xi'an as a 'launching location' to visit the Terracotta Warriors museum (and other tourist locales). As prior reviews have noted, the hotel is a bit distant from the city center; however, it is clean and comfortable and the restaurant has a wide variety of food selections. Taxis from the hotel into the city are easy... More 

Was this review helpful? Yes 1
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for your stay and feed back, your suggestion is very important to us! Sheraton Xian hotel has the history over 20 years which is the first 5 star hotel in Northwest China. It is our great honer to have your stay and provide satisfied service,environment and food. We are here to creat our guest... More 

Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 20, 2014

we were expecting a typical Sheraton ... well we were wrong this place is really in many aspects as good as the best Westins. The situation is not the best...about 10 minutes ride from the city walls but at least its less noisy and crowded. Service was impeccable, rooms clean , modern , very well equipped. Staff was very efficient... More 

Was this review helpful? Yes
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. We are always... More 

San Francisco, California
Top Contributor
57 reviews 57 reviews
15 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed July 17, 2014

Honestly, as a tourist, the location is total dud. Cabs in the evening are difficult to get and with over 11 million people, traffic is the pits. So from a tourist perspective you really want to stay inside the city wall or at least at the Westin which is next to the big pagoda AND a great shopping area. BUT... More 

Was this review helpful? Yes
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. We are always... More 

Santiago, Chile
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed June 30, 2014

We are loyal SPG platinum members and are normally really happy with our hotel options. However, we were totally unimpressed by the service at this Sheraton. We tried to ask several questions to the concierge service and were totally blown off. They wouldn't even give us a map! The business lounge breakfast and happy hour food was horrible and the... More 

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Please accept the humblest apologize to the embarrassing you encountered in our hotel. Many appreciate for contributing your suggestions. We apologize for your unhappiness experiece in hotel, Proper training will be delivered to our staff for service manner. I have already shared your comment with my team, we would like to have further contact with you about more... More 

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