We had a overall pleasant stay at this hotel. Except for the same staff at front desk who did not seem too welcoming during check in/check out , ALL other staff were very courteous,pleasant and we were usually warmly greeted We were indeed impressed by the warm service we received. The concierge (Micky) has a very charming persona and his... more

We had a king sized bed with a cot for our daughter. Spacious corner room. Bathroom was small. According to the local guide, the Sheraton was the first 5 star hotel built in Xian so it is older. Can't really comment on local stores or restaurants as we were on a tour. The carpets were quite dirty near the doorway... more

This is an older hotel that Sheraton continues to update to keep it relevant. This means it has a beautiful lobby & they have added lots of marble & lighting to the rooms, but you can't change the basic old low-ceilinged room structure. Overall it is in good shape & you won't be disappointed, except it is way overpriced compared... more

Very friendly service, nice room, good value for money more

Not much to add to recent reviews. Very happy with my stay. Room was excellent, except its time to change the carpet in the rooms. Bed was firm, but comfortable compared to other beds I've slept in in China. Internet speed was very fast. I used it for short periods of time at 0.20 yuan per minute. There is a... more

We syaed for 2 nights on an organised tour including breakfast. The room was large and comfortable. Staff had little English but tried so hard to help. Pleasant bar and excellent buffet breakfast. more

Stayed for one night using SPG points. Lots of staff everywhere greeting you constantly. Taxi from airport to hotel was 146RMB. Internet (wired) was 43RMB. Buffet breakfast was 120RMB - ample and good. The bell man negotiated a rate of 500RMB for a taxi to take me around the city - drum and bell towers (40RMB entrance fee), and big... more

The place still shows well in the public areas, but the rooms are a bit dated. Service was great. The room large, but with old plumbing and air/heat. Food at the restaurant was good and service again perfect. Street noise and "pipes in the wall" noise were a bit much and good ears will need ear plugs to sleep well.... more

We stayed here for two nights during a tour of China (our second tour of China). The hotel was a good standard, with good food and good accommodation. The hotel was a little out of the centre but that didn't matter as our excursions were all included in the tour. There was an interesting market just up the road which... more