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All 2,064 Xi'an hotels

Sheraton Xi'an Hotel

4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Ranked #27 of 2,064 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Maggie L Hong Kong, China
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669 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Contributor
19 reviews 19 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

It has to be the best hotel we have stayed in China. Everything was good about it, the breakfast as expected had a large variety of western with some chinese mixed in too. It was not very far to downtown to explore the city centre. We had rented a car for the day and it was convenient to go and... More

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SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guest, Thanks you for choosing to staying in Sheraton Xian Hotel and taking time to share your experience with us. We are so happy to hear that you had a pleasent stay with us and look forward to see you in future. Our newly renovated Club Lounge offers you the chance to upgrade to a higher level of comfort... More

Portland, Oregon
Top Contributor
87 reviews 87 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms at the Sheraton Xi'an were large, modern and comfortable. The front desk staff spoke fluent English and were helpful. Very clean hotel. Breakfast at the hotel has great selection of both American and Chinese foods, but can be chaotic with all the tour groups at the hotel. There are three Dale Chihuly pieces in the lobby set in... More

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SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guest, First of all, we want to thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city and taking the time to share your experience on your recent stay, and it is indeed regrettable that you departed with the hotel not having met your expectations. Our hotel management team and related department... More

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here whilst on a viking trip in China and this was the chosen hotel for some of the guests. It was functional and the rooms and bathrooms were more than adequate. One free afternoon/evening we decided to walk to the Wall of the city which we found out to be further than we had thought... More

Was this review helpful? Yes 1
SheratonXian, Online distribution coodinator at Sheraton Xi'an Hotel, responded to this review

Dear guest, Thank you for choosing Sheraton Xian Hotel to be your staying place when you visiting the city. We are so glad to hear that you had a pleasent stay with us and thank you for taking time to share your experince. We will keep working on improving our hotel facilities and providing more professional and personalized service for... More

London, United Kingdom
Top Contributor
71 reviews 71 reviews
63 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed August 12, 2014

We enjoyed our 3 nights here using SPG points. We enjoyed the presence of Chinese guests and the staff and senior management are also Chinese. It is 8 stops by 611 bus to Xi'an centre The Bell Tower., Muslim Quarters. They provided a good map bilingual. Use this to get the concierge to directions in Chinese for you to give... More

Was this review helpful? Yes 2
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for being our SPG members, it is it is our honor to have you here and make you feel at home. Sheraton has the history over 76 years, we own a rich service culture and a prfessional team. We are glad to see that you have a very plesant trip in Xian, and we... More

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 9, 2014

Good location of the hotel considering Terracota are out of the city to visit! The rooms are clean and comfortable! The live band in the hotel is also quiet entertaining but outlet need a bit more of promotions for more audience! Breakfast was fine, wide variety of choices! Thank you for Edward at the Guest Service!

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for your stay and feed back, your suggestion is very important to us! Sheraton Xian hotel has the history over 20 years which is the first 5 star hotel in Northwest China. It is our great honer to have your stay and provide satisfied service,environment and food. We are here to creat our guest... More

Sacramento
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 30, 2014

I stayed at the Sheraton Xi'an as a 'launching location' to visit the Terracotta Warriors museum (and other tourist locales). As prior reviews have noted, the hotel is a bit distant from the city center; however, it is clean and comfortable and the restaurant has a wide variety of food selections. Taxis from the hotel into the city are easy... More

Was this review helpful? Yes 1
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for your stay and feed back, your suggestion is very important to us! Sheraton Xian hotel has the history over 20 years which is the first 5 star hotel in Northwest China. It is our great honer to have your stay and provide satisfied service,environment and food. We are here to creat our guest... More

Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 20, 2014

we were expecting a typical Sheraton ... well we were wrong this place is really in many aspects as good as the best Westins. The situation is not the best...about 10 minutes ride from the city walls but at least its less noisy and crowded. Service was impeccable, rooms clean , modern , very well equipped. Staff was very efficient... More

Was this review helpful? Yes
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. We are always... More

San Francisco, California
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 17, 2014

Honestly, as a tourist, the location is total dud. Cabs in the evening are difficult to get and with over 11 million people, traffic is the pits. So from a tourist perspective you really want to stay inside the city wall or at least at the Westin which is next to the big pagoda AND a great shopping area. BUT... More

Was this review helpful? Yes
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. We are always... More

Contributor
20 reviews 20 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 30, 2014

We are loyal SPG platinum members and are normally really happy with our hotel options. However, we were totally unimpressed by the service at this Sheraton. We tried to ask several questions to the concierge service and were totally blown off. They wouldn't even give us a map! The business lounge breakfast and happy hour food was horrible and the... More

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Please accept the humblest apologize to the embarrassing you encountered in our hotel. Many appreciate for contributing your suggestions. We apologize for your unhappiness experiece in hotel, Proper training will be delivered to our staff for service manner. I have already shared your comment with my team, we would like to have further contact with you about more... More

Shanghai, China
Top Contributor
143 reviews 143 reviews
78 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed June 13, 2014

I did not stay in this hotel, but I visited! The hotel has no direct access from the main street,... so you have to walk a bit more! The space in front of the hotel s uncharming,... and so is the staff! Rather unfriendly! Happy I did not stay here!

Was this review helpful? Yes
SheratonXian, Guest Experience Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Many Appreciation for sharing your ideas to Shertaon xian Hotel. Please accept the humblest apologise to the embarrassing you encountered in our hotel. I will share your suggestions with our management team, we will conduct training to our staff for service etiquette, and we will review the guideline for hotel signage setup. As a visitor, you have more... More

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Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Number of rooms: 365
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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