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Sheraton Xi'an Hotel

#40 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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1 room 1 guest
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712 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (712)
  • Mar-May only
    (175)
  • Jun-Aug only
    (235)
  • Sep-Nov only
    (171)
  • Dec-Feb only
    (131)
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Kuala Lumpur, Malaysia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a trip to Xian for a week and I stayed in Sheraton hotel. Hotel room and restaurants were all good.The location of the hotel was convenient to have other restaurants and shopping centers. I enjoyed with the stay and I use the same hotel in my trips to Xi'an city.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I am a regular customer of spg and until now was most of the time very happy, but not in sheraton xi'an. The hotel is old, but ok, that shouldnt be a problem. Problem is that it is very bad maintained and dirty. I could write here a list with all the things which didnt work, or which were broken,... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for... More 

Hong Kong Region, China
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Old Sheraton hotel style,clean ,serving full breakfast for less than $10, not bad. Room are ok ,the food acceptable and the staff are very friendly and helpful .nothing around the hotel.few staff can speak English.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Germany
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Sheraton Xian hotel for 2 nights recently. The location of the hotel is not central, but a short taxi ride will take one to the City. Check in and check out was smooth and fast, staff very friendly and attentive, many of them even speaking English. Got a surprising upgrade to a small apartment (kitchenette, living room,... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Glastonbury, CT
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 12, 2015

Driving into Xi'an we were shocked at the built up city, hundreds of highrises going up, cranes everywhere as we had expected it to be in the "county" more. The hotel was an oasis... food buffets/evening dinners were amazing, even though we were on a tour and did not expect that quality. Wonderful choices, nice staff. Great quality all round.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Bengaluru (Bangalore), India
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 29, 2015

Huge hotel property in the city center with very courteous staff, a good club lounge and breakfast bar. The rooms were clean and spacious. The travel concierge helped us with directions to get the major city attractions. Overall, a great place to stay in Xi'an.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Connecticut
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed June 19, 2015

Coming from the Sofitel Wanda in Beijing, we did not expect more than adequate hotel but were just delighted with the Sheraton Xi'an. It was beyond the North Gate and seemed far from the center of the city. It had a dramatic entryway with the lovely marble floor. Our room was large with a terrific bed, and the temperature control... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We will continously improve the both software and... More 

Massillon, Ohio
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 4, 2015

I stayed here three separate times during my last trip and had three very different experiences. All three stays were on the 7th floor. Since this is an executive level floor you would expect that the rooms would be set up for business people. The first room had no desk to work at other than a dresser that you had... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for... More 

Shanghai, China
Level Contributor
208 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
2 of 5 stars Reviewed June 3, 2015

This hotel is very old the rooms are tiny and claustrophobic. When I arrived there was no one available to help with my luggage. the receptionist was ok didn't try to hard to accommodate, the staff in general don't speak English to well. There are much better options in Xian for this price.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for... More 

Surrey, Canada
Level Contributor
131 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 20, 2015

We arrived here after spending four nights at the Sheraton in Beijing. Our room was smaller, but we were far more impressed with the service and the cleanliness of the room than we had been in Beijing. I had a problem that involved making an international call and I felt the staff members went out of their way to help... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

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