We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2,042 Xi'an hotels

Sheraton Xi'an Hotel

4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Hotel amenities
Save Saved
You added Sheraton Xi'an Hotel to your Saves list
Sheraton Xi'an Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
80%
Ranked #26 of 2,042 hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Fooe2 London, United Kingdom
  • Overview
  • Reviews (661)
  • Photos (220)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (30)
  • Location
  • More
Write a Review

661 people have reviewed this hotel

Traveler rating
    174
    344
    118
    18
    7
See reviews for
51
79
18
76
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Top Contributor
71 reviews 71 reviews
63 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our 3 nights here using SPG points. We enjoyed the presence of Chinese guests and the staff and senior management are also Chinese. It is 8 stops by 611 bus to Xi'an centre The Bell Tower., Muslim Quarters. They provided a good map bilingual. Use this to get the concierge to directions in Chinese for you to give... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for being our SPG members, it is it is our honor to have you here and make you feel at home. Sheraton has the history over 76 years, we own a rich service culture and a prfessional team. We are glad to see that you have a very plesant trip in Xian, and we... More

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location of the hotel considering Terracota are out of the city to visit! The rooms are clean and comfortable! The live band in the hotel is also quiet entertaining but outlet need a bit more of promotions for more audience! Breakfast was fine, wide variety of choices! Thank you for Edward at the Guest Service!

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for your stay and feed back, your suggestion is very important to us! Sheraton Xian hotel has the history over 20 years which is the first 5 star hotel in Northwest China. It is our great honer to have your stay and provide satisfied service,environment and food. We are here to creat our guest... More

Sacramento
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Xi'an as a 'launching location' to visit the Terracotta Warriors museum (and other tourist locales). As prior reviews have noted, the hotel is a bit distant from the city center; however, it is clean and comfortable and the restaurant has a wide variety of food selections. Taxis from the hotel into the city are easy... More

Was this review helpful? Yes 1
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for your stay and feed back, your suggestion is very important to us! Sheraton Xian hotel has the history over 20 years which is the first 5 star hotel in Northwest China. It is our great honer to have your stay and provide satisfied service,environment and food. We are here to creat our guest... More

Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 20, 2014

we were expecting a typical Sheraton ... well we were wrong this place is really in many aspects as good as the best Westins. The situation is not the best...about 10 minutes ride from the city walls but at least its less noisy and crowded. Service was impeccable, rooms clean , modern , very well equipped. Staff was very efficient... More

Was this review helpful? Yes
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. We are always... More

San Francisco, California
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 17, 2014

Honestly, as a tourist, the location is total dud. Cabs in the evening are difficult to get and with over 11 million people, traffic is the pits. So from a tourist perspective you really want to stay inside the city wall or at least at the Westin which is next to the big pagoda AND a great shopping area. BUT... More

Was this review helpful? Yes
SheratonXian, hotel management team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. We are always... More

Contributor
20 reviews 20 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed June 30, 2014

We are loyal SPG platinum members and are normally really happy with our hotel options. However, we were totally unimpressed by the service at this Sheraton. We tried to ask several questions to the concierge service and were totally blown off. They wouldn't even give us a map! The business lounge breakfast and happy hour food was horrible and the... More

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Please accept the humblest apologize to the embarrassing you encountered in our hotel. Many appreciate for contributing your suggestions. We apologize for your unhappiness experiece in hotel, Proper training will be delivered to our staff for service manner. I have already shared your comment with my team, we would like to have further contact with you about more... More

Shanghai, China
Top Contributor
143 reviews 143 reviews
78 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 13, 2014

I did not stay in this hotel, but I visited! The hotel has no direct access from the main street,... so you have to walk a bit more! The space in front of the hotel s uncharming,... and so is the staff! Rather unfriendly! Happy I did not stay here!

Was this review helpful? Yes
SheratonXian, Guest Experience Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Many Appreciation for sharing your ideas to Shertaon xian Hotel. Please accept the humblest apologise to the embarrassing you encountered in our hotel. I will share your suggestions with our management team, we will conduct training to our staff for service etiquette, and we will review the guideline for hotel signage setup. As a visitor, you have more... More

Knebworth Herts
Top Contributor
71 reviews 71 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 6, 2014

My husband and I stayed at this Hotel as part of the Jewels of China Cruise Holiday with Viking River Cruises. It is a lovely looking Hotel but really not quite reaching the 5 star level. Our room was very comfortable and spacious but far too warm. The weather in May in China is not at its hottest but it... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Madam, Thank you very much for your stay and feed back. We offer our sincere and humble apologies for the the AC problem happened during your visit. I have already shared your feedback to our team, our engineer will reaudit the AC system and make sure it will work properly for creating a fit environment for guest stay. Reagrding... More

Shanghai
Top Contributor
123 reviews 123 reviews
54 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed June 2, 2014

I spent 4 nights which included company meetings, receptions, and dinner/lunch with guests. (Possible Negatives) 1) Dated buildings and hardware. The first glance at the hotel left me with an awkward impresion of "I have finally found a fake Sheraton!!!?? " although my stay turned out to be pleasant. 2) weak shower pressure and smelly shower curtain 3) Middle of... More

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for a quite detail suggestion and take your time to share your experience with us. Shertaon Xian is the first 5 star hotel in Northwest of China which has the history over 20 years. That is why the main body of the building is out of fashion as you mentioned. We have already began... More

Hertfordshire UK
Top Contributor
51 reviews 51 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 28, 2014

As part of a Viking River Cruise holiday we were accommodated in Xian at the Sheraton Hotel. The hotel has all the features of a 5 star hotel and it is probably unfair that I have described it as average. We visited in May, which is not the hottest time of the year, but it was warm enough for us... More

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Ricky , Thank you for your stay and taking time to share with us about your experiene. We apologize for the aircon problems. Sheraton xian Hotel is the first 5-star hotel in Northwest China which has the history over 20 years, the aircon system is old fashioned may not work very efficent and be controled, this is the project... More

Owners: What's your side of the story?
If you own or manage Sheraton Xi'an Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Xi'an Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Tingo, Ctrip DaoDao, Hotels.com, BookingOdigeoWL, Agoda and Venere so you can book your Sheraton Xi'an Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

220 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (168)
Viewed
Hotel & grounds (36)
Viewed
Room/suite (21)
Viewed
Bathroom (13)
Viewed
View from room (3)
Viewed
Dining (5)
Viewed
Pool/beach area (1)
Viewed
Other (89)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (2)
Viewed
Room/suite (15)
Viewed
Family/play areas (1)
Viewed
Hotel & grounds (8)
Viewed
Other (25)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Xi'an with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Spa Hotel in Xi'an #10 Family Hotel in Xi'an #16 Luxury Hotel in Xi'an #81 Best Value Hotel in Xi'an
Hotel Class
Number of rooms
365

Questions & Answers

Questions? Get answers from Sheraton Xi'an Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer