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All 1,849 Xi'an hotels

Sheraton Xi'an Hotel

4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Ranked #29 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 weeks ago
kiki n singapore
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641 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • Chinese (Simplified) first
  • English first
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singapore
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Apart from the stuffy room, the breakfast is also a total disappointment. Every morning, they are the same. The selection and quality are not really on par with from Sheraton class standards. Walking distance to some restaurants, so location is still not too bad.

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, We apologise for the unsatidfaction you encountered during your stay, and we appreciate your valuable feedback on the issue. Your feedback has already reported to our Chief Engineer, Room Division Manager and F&B Managers, improvement will be put in place. We appreciate your feedback for us to strive to improve our service better towards our customers. We hope... More

Atlanta, Georgia
1 review
2 of 5 stars Reviewed March 6, 2014

We visited the hotel in February (2014) as a part of a tour group. The hotel was nice enough but the rooms were stifling hot....so hot it was difficult or impossible to sleep. The hotel said they would adjust the AC for the next night which they did not. We found out later that they turned the AC off during... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, We apologise for the AC problem to have encountered. For a further service follow up,could you please contact our online manager via Sophia.li@sheraton.com, we would like to know more about your experience and give the sinerest apologise.Sorry for the inconvicience brought and we will continue to improve our facilities and service. Thank you again for your sharing! Hotel... More

Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 9, 2014

Overall it was a great experience. Excellent customer service provided by reception staff and others. When we wanted to go out, they arranged a taxi and volunteered to write details of our visiting place in English. They came out of hotel and talk to the driver and made sure that we were comfortable. Restaurant was good value. Very comfortable stay... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay in Sheraton Xian Hotel. We highly appreciate your recommendation on us. Sheraton Xian is the first 5 star- hotel in Northwest China and we are continously keeping on improving our service and facilities. We are glad to see that you had a very pleasent time in Xian and our hotel. and here we... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 16, 2014

The hotel stay was great. We stayed at the club level, and the food service at the lounge exceeded expectations. They had wine/beer, good selection of food items. We never went out for dinner, as we didn't want to leave the hotel, it was that comfortable. The hotel was beautifully decorated for the holidays, this was by far the best... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Many Appreciation about your stay and share your experience with us and other travelers. It is our honor to let you and your family enjoyed your stay, and make the sense of "didn't want to leave", during the Christmas and new year time we prepared the decoration, we are very happy you could like it. The negative which... More

Darwin, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed December 21, 2013

This was a nice hotel. The foyer and bar area was a great place to unwind at the end of the day. Very nice gym and pool area. The rooms were a bit old and tired and bathroom very small. Had to shower in bath with a shower curtain that fell down. We had a room which adjoined another and... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Wendy, Thank you for choosing our hotel and contributing your stay experience. We’re happy to see that you had a pleasant trip in Xi’an. Many appreciation for your suggestions and we apologize for the mistakes made by our staff as well as the noise. These problems already reported to our management team and related training will be delivered to... More

Beijing, China
Top Contributor
93 reviews 93 reviews
91 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed December 14, 2013

In a city with new hotels popping up every week it is will be hard for this hotel to compete. I stayed here because I thought it is a good balance between closeness to city center and the high tech zone, where my office is. However the traffic in Xian is very bad during peak hours and also in the... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Calfie, Thank you for sharing your stay experience and hope you had a good trip in Xian. As the first 5-star hotel in Xian,Sheraton Xian has over 20 years old. For these years we are trying to improve the facilities. If you would like the modern decor, I guess you could try our new club floors at 7-10th floor... More

New York City, New York
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 13, 2013

Good location, friendly staff service. However, the beds are not comfortable and too small. It was very difficult to sleep comfortably for two adults and two young children in their SPG 2 bedroom. I thought all SPG rooms are supposed to have at least double beds. I was wrong. Breakfast food was excellent. Loved the noodle bar!

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for sharing for stay experience with us. Many appreciation for your compliment on our staff and service. The SPG room actually is standard for 2 auldts at most plus 1 kid, so it is true that it is difficult for 4 persons. Thank you again for your sharing and support. Share makes life better! Hotel Management... More

Raleigh, NC
Top Contributor
110 reviews 110 reviews
37 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 10, 2013

I recently spent a night at this hotel in Xian. I will tell you the staff was great and the room was very nice. I can not say anything about location or restaurants in the area as work took most of my time. I did get the chance to see the TerraCotta Museum which is amazing.

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Mr.Gregory Thank you so much for your recommendation about our hotel and staff. It is our honor that have a chance to serve for you. If you have another trip to Xian, you are really recommended to spend some time about trying the local food and snack, they are amazing. Happy to see that you had a good time... More

Dubai
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 27, 2013

This hotel is not in the centre of the city or a very new one but it was perfect for the one night we stayed there. The room was spacious and comfortable, the breakfast spread was lavish and the service/staff excellent. It is only a 10 minute ride to key night attractions like the Drum Towers (beautifully lit at night),... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Ms. ssmmiittaa, Thank your for chosen Sheraton Xian Hotel and share your stay experience with us. We can see you had a wonderful trip here in Xian, you really discovered the city in a professional way! Sheraton Xian Hotel has a very convenient location and you can access to key sightseeing from here easily. we have a very good... More

Boston, Massachusetts
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 23, 2013

This Sheraton in the middle of China was a surprise gem for my wife and I while visiting Xian during a tour of China. Our room was luxurious and quite large. The staff members were very nice and many spoke English. This hotel provided a great Sanctuary to enjoy in the middle of a very busy tour. The highlight though... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Sir, Sounds like you had a very happy trip in Xian and a pleasant experience in Sheraton Xian Hotel, Many appreciation for sharing your story with us on trip advisor. The club room that you stayed was newly renovated, and the benefit to club lounge is really price worth. Our staffs are very helpful, you may already made many... More

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Additional Information about Sheraton Xi'an Hotel

Also Known As:
Sheraton Xi An
Xi An Sheraton
Sheraton Xi'an
Xi'an Sheraton
Sheraton Xi'An Hotel China/Shaanxi
Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Xi'an
#16 Luxury Hotel in Xi'an
#83 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
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