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All 1,989 Xi'an hotels

Sheraton Xi'an Hotel

4.0 of 5 Hotel   |   No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Sheraton Xi'an Hotel
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80%
Ranked #29 of 1,989 hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
francineandpierre Fort Lauderdale, Florida
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657 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • Chinese (Simplified) first
  • English first
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English first
Fort Lauderdale, Florida
Contributor
16 reviews 16 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

we were expecting a typical Sheraton ... well we were wrong this place is really in many aspects as good as the best Westins. The situation is not the best...about 10 minutes ride from the city walls but at least its less noisy and crowded. Service was impeccable, rooms clean , modern , very well equipped. Staff was very efficient... More

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San Francisco, California
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Honestly, as a tourist, the location is total dud. Cabs in the evening are difficult to get and with over 11 million people, traffic is the pits. So from a tourist perspective you really want to stay inside the city wall or at least at the Westin which is next to the big pagoda AND a great shopping area. BUT... More

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Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We are loyal SPG platinum members and are normally really happy with our hotel options. However, we were totally unimpressed by the service at this Sheraton. We tried to ask several questions to the concierge service and were totally blown off. They wouldn't even give us a map! The business lounge breakfast and happy hour food was horrible and the... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Please accept the humblest apologize to the embarrassing you encountered in our hotel. Many appreciate for contributing your suggestions. We apologize for your unhappiness experiece in hotel, Proper training will be delivered to our staff for service manner. I have already shared your comment with my team, we would like to have further contact with you about more... More

Shanghai, China
Top Contributor
142 reviews 142 reviews
78 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 13, 2014

I did not stay in this hotel, but I visited! The hotel has no direct access from the main street,... so you have to walk a bit more! The space in front of the hotel s uncharming,... and so is the staff! Rather unfriendly! Happy I did not stay here!

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SheratonXian, Guest Experience Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Many Appreciation for sharing your ideas to Shertaon xian Hotel. Please accept the humblest apologise to the embarrassing you encountered in our hotel. I will share your suggestions with our management team, we will conduct training to our staff for service etiquette, and we will review the guideline for hotel signage setup. As a visitor, you have more... More

Knebworth Herts
Top Contributor
66 reviews 66 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 6, 2014

My husband and I stayed at this Hotel as part of the Jewels of China Cruise Holiday with Viking River Cruises. It is a lovely looking Hotel but really not quite reaching the 5 star level. Our room was very comfortable and spacious but far too warm. The weather in May in China is not at its hottest but it... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Madam, Thank you very much for your stay and feed back. We offer our sincere and humble apologies for the the AC problem happened during your visit. I have already shared your feedback to our team, our engineer will reaudit the AC system and make sure it will work properly for creating a fit environment for guest stay. Reagrding... More

Shanghai
Top Contributor
120 reviews 120 reviews
52 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 2, 2014

I spent 4 nights which included company meetings, receptions, and dinner/lunch with guests. (Possible Negatives) 1) Dated buildings and hardware. The first glance at the hotel left me with an awkward impresion of "I have finally found a fake Sheraton!!!?? " although my stay turned out to be pleasant. 2) weak shower pressure and smelly shower curtain 3) Middle of... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you very much for a quite detail suggestion and take your time to share your experience with us. Shertaon Xian is the first 5 star hotel in Northwest of China which has the history over 20 years. That is why the main body of the building is out of fashion as you mentioned. We have already began... More

Hertfordshire UK
Top Contributor
51 reviews 51 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 28, 2014

As part of a Viking River Cruise holiday we were accommodated in Xian at the Sheraton Hotel. The hotel has all the features of a 5 star hotel and it is probably unfair that I have described it as average. We visited in May, which is not the hottest time of the year, but it was warm enough for us... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Ricky , Thank you for your stay and taking time to share with us about your experiene. We apologize for the aircon problems. Sheraton xian Hotel is the first 5-star hotel in Northwest China which has the history over 20 years, the aircon system is old fashioned may not work very efficent and be controled, this is the project... More

Coquitlam, Canada
Contributor
15 reviews 15 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 24, 2014

Standard Business hotel, a bit dated. Located away from central core, but to me that is an advantage. I went to several nearby restaurants and was always the only foreigner. No English at most restaurants but picture menus are very common and the staff always eager to help. Good food and a great cultural experience. Breakfast buffet was great with... More

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SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and take time to share your experience to us. It is our pleasure to see that you had a nice trip in xi'an and in Sheraton Xi'an hotel. Many appreciation to your suggestion about the window seal and noise, I will feeback this to related departments. The traffic in Xi'an is one of... More

Madeira
Contributor
16 reviews 16 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 14, 2014

A Very good hotel, offering a complete selection of services that will fulfill the needs of any demanding costumer. The room is quite well organized and will make you feel very comfortable. The noise reduction is outstanding so it will be possible to have a good night sleep. Ask for upper rooms. For those who enjoy the use of the... More

Was this review helpful? Yes 1
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Many appreciation for such a high recommendation and it is our honor to have you here and make you feel at home. Sheraton has the history over 76 years, we own a rich service culture and a prfessional team. We are glad to see that you have a very plesant trip in Xian, and we are truly looking... More

Stanton, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 10, 2014

Great hotel, rooms are a little small, and the beds are pretty hard, but other then that, very, very nice. Had a small hiccup with housekeeping one of the days we stayed our room did'nt get cleaned, and I had to go down to the front desk to get situation resolved.

Was this review helpful? Yes
SheratonXian, Hotel Management Team at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for your stay and feed back. Your suggestions is very important to us! Sheraton brand has the history over 76 years, we own the reputation of service culture as well as experienced team. It is our honor to have you stay in Sheraton Xian Hotel and create you a home away from home. For the Housekeeping... More

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Additional Information about Sheraton Xi'an Hotel

Address: No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Xi'an Hotel 4*
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Also Known As:
Sheraton Xi'An Hotel China/Shaanxi
Xi An Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#10 Family Hotel in Xi'an #10 Spa Hotel in Xi'an #16 Luxury Hotel in Xi'an #83 Best Value Hotel in Xi'an
Hotel Class
Number of rooms
365

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