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Sheraton Xi'an Hotel

#39 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Best prices for: 1 room 1 guest
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Sheraton Xi'an Hotel
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Sheraton Xi'an Hotel
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699 reviews from our community

Traveler rating
    185
    361
    127
    19
    7
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56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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    (175)
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Surrey, Canada
Top Contributor
93 reviews 93 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived here after spending four nights at the Sheraton in Beijing. Our room was smaller, but we were far more impressed with the service and the cleanliness of the room than we had been in Beijing. I had a problem that involved making an international call and I felt the staff members went out of their way to help... More 

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Prescott, Arizona
Top Contributor
54 reviews 54 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is fronted by a dramatic entrance which leads to a large, impressive lobby with one of the most interesting massive chandeliers I have ever seen. The front desk is large and well staffed, the concierge desk is just inside the entrance. Staff were quite accommodating and knowledgeable. The buffet/all day restaurant is opposite the front desk and is... More 

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Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not having much familiarity with the city of Xi'an - I selected hotel purely on aesthetic appeal from website. Staff was very friendly and accommodating - not able to locate hair dryer - housekeeping quickly visited my room to locate (but really - who thought it would be stored in the bedside table?) Weekend brunch was a let down -... More 

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SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Leeds, United Kingdom
Top Contributor
184 reviews 184 reviews
15 hotel reviews
109 helpful votes 109 helpful votes
2 of 5 stars Reviewed 3 weeks ago

On our tour of China, this "luxury" hotel was by far the worst and should be avoided. The restaurant was very busy and the staff very unfriendly. Although there were options, dinner was predominently oriental as was breakfast. Plates were cold, very few cereals, pastries run out before we could get some. The bacon on the American breakfast buffet was... More 

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SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest Warmly greeting from Sheraton Xian Hotel. We have already recevied your comments and thank you for share your experiences.As you mentioned your trip to the museum was organised by Viking River Cruises. But our hotel didn't have any group from Viking River Cruises. There is two Sheraton Hotel in Xi' an. So maybe you stay in another Sheraton... More 

Top Contributor
103 reviews 103 reviews
77 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Long time since I have been here so went for lunch and really enjoyed it with quality food , very friendly service welcome and departure , the lobby is very nice , grand and clean and the toilets are kept very clean too , on my opinion while the hotel is a little old it doesn't matter as it is... More 

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SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest: Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very impressed with the hotel in particular to the staff. Through their limited English, they all endeavour to please and welcome your stay in every way possible. It is always the small little gestures shown by the staff that particular remains memorable and make you want to come back. They are not only helpful and eager to assist but always... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest: Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Rochester, New York
Top Contributor
68 reviews 68 reviews
34 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed April 7, 2015

I was impressed with this hotel. The room and the common areas were all outstanding. The American breakfast buffet was a great way to start the day. The staff was accommodating and their English was fair to middling. Overall no complaints.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Top Contributor
81 reviews 81 reviews
22 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed March 31, 2015

Although we stayed at this hotel as part of a tour, I would recommend almost any place else if you are planning to eat there. The room was as expected, but the downstairs dining hall was more like a cattle call than a restaurant. The buffets were so crowded and the service so poor that I was glad that the... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Sydney, Australia
Top Contributor
179 reviews 179 reviews
36 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed February 5, 2015

I stayed here recently on business. I have stayed in Sheraton hotels in many China cities and have always been pleasded but this one let the bunch down. The heating in my original room was broken, i thought I had switched it off before going to sleep but woke up with the room sweltering. I did get moved and the... More 

Was this review helpful? Yes 4
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Raleigh, NC
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2015

We had an upgrade to a suite and were very pleased with the hotel. Big, clean and comfortable room. The buffet breakfast was outstanding. The hotel was not quite in the middle of everything, but it was well located and modern.

Was this review helpful? Yes 4
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

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