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Sheraton Xi'an Hotel

#40 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Sheraton Xi'an Hotel
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706 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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Bengaluru (Bangalore), India
Level Contributor
59 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Huge hotel property in the city center with very courteous staff, a good club lounge and breakfast bar. The rooms were clean and spacious. The travel concierge helped us with directions to get the major city attractions. Overall, a great place to stay in Xi'an.

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Connecticut
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Coming from the Sofitel Wanda in Beijing, we did not expect more than adequate hotel but were just delighted with the Sheraton Xi'an. It was beyond the North Gate and seemed far from the center of the city. It had a dramatic entryway with the lovely marble floor. Our room was large with a terrific bed, and the temperature control... More 

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SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We will continously improve the both software and... More 

Massillon, Ohio
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here three separate times during my last trip and had three very different experiences. All three stays were on the 7th floor. Since this is an executive level floor you would expect that the rooms would be set up for business people. The first room had no desk to work at other than a dresser that you had... More 

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SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for... More 

Shanghai, China
Level Contributor
201 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel is very old the rooms are tiny and claustrophobic. When I arrived there was no one available to help with my luggage. the receptionist was ok didn't try to hard to accommodate, the staff in general don't speak English to well. There are much better options in Xian for this price.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Thank you for taking your time to let us know of the bad experience you encountered during your stay here and we appreciate your valuable feedback about our shortcoming. We are truly disappointed to find out of your bad experience and the inconvenience caused to you during your stay here. We offer our sincere and humble apologies for... More 

Surrey, Canada
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 20, 2015

We arrived here after spending four nights at the Sheraton in Beijing. Our room was smaller, but we were far more impressed with the service and the cleanliness of the room than we had been in Beijing. I had a problem that involved making an international call and I felt the staff members went out of their way to help... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Prescott, Arizona
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 19, 2015

The hotel is fronted by a dramatic entrance which leads to a large, impressive lobby with one of the most interesting massive chandeliers I have ever seen. The front desk is large and well staffed, the concierge desk is just inside the entrance. Staff were quite accommodating and knowledgeable. The buffet/all day restaurant is opposite the front desk and is... More 

Was this review helpful? Yes 1
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Philadelphia, Pennsylvania
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 4, 2015

Not having much familiarity with the city of Xi'an - I selected hotel purely on aesthetic appeal from website. Staff was very friendly and accommodating - not able to locate hair dryer - housekeeping quickly visited my room to locate (but really - who thought it would be stored in the bedside table?) Weekend brunch was a let down -... More 

Was this review helpful? Yes 1
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Leeds, United Kingdom
Level Contributor
191 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
2 of 5 stars Reviewed April 27, 2015

On our tour of China, this "luxury" hotel was by far the worst and should be avoided. The restaurant was very busy and the staff very unfriendly. Although there were options, dinner was predominently oriental as was breakfast. Plates were cold, very few cereals, pastries run out before we could get some. The bacon on the American breakfast buffet was... More 

Was this review helpful? Yes 1
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest Warmly greeting from Sheraton Xian Hotel. We have already recevied your comments and thank you for share your experiences.As you mentioned your trip to the museum was organised by Viking River Cruises. But our hotel didn't have any group from Viking River Cruises. There is two Sheraton Hotel in Xi' an. So maybe you stay in another Sheraton... More 

Level Contributor
129 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed April 25, 2015

Long time since I have been here so went for lunch and really enjoyed it with quality food , very friendly service welcome and departure , the lobby is very nice , grand and clean and the toilets are kept very clean too , on my opinion while the hotel is a little old it doesn't matter as it is... More 

Was this review helpful? Yes 1
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest: Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 22, 2015

Very impressed with the hotel in particular to the staff. Through their limited English, they all endeavour to please and welcome your stay in every way possible. It is always the small little gestures shown by the staff that particular remains memorable and make you want to come back. They are not only helpful and eager to assist but always... More 

Was this review helpful? Yes 1
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest: Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

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