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Sheraton Xi'an Hotel

#31 of 2,171 Hotels in Xi'an
Certificate of Excellence
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No.262 Fenghao East Road, Lianhu District, Xi'an 710077, China
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Sheraton Xi'an Hotel
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Sheraton Xi'an Hotel
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695 reviews from our community

Traveler rating
    185
    359
    126
    18
    7
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55
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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    (171)
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Top Contributor
81 reviews 81 reviews
55 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Long time since I have been here so went for lunch and really enjoyed it with quality food , very friendly service welcome and departure , the lobby is very nice , grand and clean and the toilets are kept very clean too , on my opinion while the hotel is a little old it doesn't matter as it is... More 

Was this review helpful? Yes
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very impressed with the hotel in particular to the staff. Through their limited English, they all endeavour to please and welcome your stay in every way possible. It is always the small little gestures shown by the staff that particular remains memorable and make you want to come back. They are not only helpful and eager to assist but always... More 

Was this review helpful? Yes
Rochester, New York
Top Contributor
69 reviews 69 reviews
35 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was impressed with this hotel. The room and the common areas were all outstanding. The American breakfast buffet was a great way to start the day. The staff was accommodating and their English was fair to middling. Overall no complaints.

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Top Contributor
81 reviews 81 reviews
22 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Although we stayed at this hotel as part of a tour, I would recommend almost any place else if you are planning to eat there. The room was as expected, but the downstairs dining hall was more like a cattle call than a restaurant. The buffets were so crowded and the service so poor that I was glad that the... More 

Was this review helpful? Yes
SheratonXian, Online Distribution Executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Sydney, Australia
Top Contributor
174 reviews 174 reviews
36 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed February 5, 2015

I stayed here recently on business. I have stayed in Sheraton hotels in many China cities and have always been pleasded but this one let the bunch down. The heating in my original room was broken, i thought I had switched it off before going to sleep but woke up with the room sweltering. I did get moved and the... More 

Was this review helpful? Yes 4
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Raleigh, NC
Contributor
13 reviews 13 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 25, 2015

We had an upgrade to a suite and were very pleased with the hotel. Big, clean and comfortable room. The buffet breakfast was outstanding. The hotel was not quite in the middle of everything, but it was well located and modern.

Was this review helpful? Yes 4
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 10, 2015

We stayed at the hotel in June 2014. On arrival, we were granted access to the lounge as a result of my Gold SPG membership. On the next day, we checked out for a travel to a distant attraction. When we returned on the third day, we were told that the earlier invitation to the lounge was a mistake. As... More 

Was this review helpful? Yes 3
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel will put efforts on creating an innovative guest experience and a better place for travelers all the time with a clearest sense of provide great... More 

Clarksville TN, United States
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 18, 2014

Sheraton didnt disappoint with this property. Everything was clean and neat. The staff spoke great English, which was really helpful. The breakfast buffet was good. Guest room was big and very comfortable. Easy to get the to Terra Cotta Warriors as well.

Was this review helpful? Yes 1
SheratonXian, online distribution executive at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Carson, California
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 5, 2014

Stayed in this Hotel on a visit to see the Terracotta warriors in Xian. Very good service, rooms are big. The restaurants are good. Had dinner buffet and also breakfast buffet and food was very good. Good selection of Asian and Western food.

Was this review helpful? Yes 1
SheratonXian, ONLINE DISTRIBUTION EXECUTIVE at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

Seattle
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2014 via mobile

The overall hotel, waiting area, and rooms are above average and very nice. The breakfast buffet is outstanding with a very large selection of different types of juices, fruit, and food. The staff of the hotel are exceptional and almost all of them speak very good English. This made it a lot easier to get directions and to enjoy the... More 

Was this review helpful? Yes 2
SheratonXian, ONLINE DISTRIBUTION EXECUTIVE at Sheraton Xi'an Hotel, responded to this review

Dear Guest, Greetings from Sheraton Xian Hotel. Thanks for keeping our hotel as one of your choices to accommodate and sharing your living experience, leaving comments with us which are all much appreciated. Our hotel put efforts on creating an innovative guest experience and a better place for travelers all the time. We are looking forward to your next arrival.... More 

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