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The Westin Xian

#9 of 2,171 Hotels in Xi'an
Certificate of Excellence
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No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
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30% off room rate
Best prices for: 1 room 1 guest
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The Westin Xian
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The Westin Xian
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276 reviews from our community

Traveler rating
    144
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    36
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57
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nice location which is opposite the Big Wild Goose Pagoda and the Great Tang All Day Mall which provides great evening walks and lots of familiar eateries back in your home or be adventurous to try the local ones. Check in was warmly attended by Rebecca and Jina Choi (Westin Experience Specialist) was able to sort out our room arrangements... More 

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Tianjin, China
1 review
5 of 5 stars Reviewed 2 days ago NEW

Every time I stayed in this hotel, I felt that i was at home. The GM is a nice person, and was upgrade to suite room and received the welcome card by Mr. James Walkden. I will choose this hotel for a long time when I was in Xi'an city.

Was this review helpful? Yes
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello ww2008 Thanks for taking the time to share your experience, great to know that you feel at home here at Westin Xi'an. We look forward to welcoming you back again soon. Best Regards James Walkden The Westin Xian More 

Shanghai, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a very nice stay at the Westin (my wife, 1 year-old son and I). Location is great, with lots of shopping, tourist and eating places right across the street. The breakfast was very good with healthy and unhealthy options alike, and my son loved the kids play area too. The museum on B2 is also well worth a... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Howard S Great to hear you and the family enjoyed your time with us, thanks for sharing and for selecting Westin Hotels and Resorts. Our Superfoods breakfast is a big hit with many of our guests, I'm glad you enjoyed it. Sorry we understated the pool size, thankfully this was a pleasant surprise. We will however, be sure to... More 

Hong kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Westin Xian for 4 nights when we were visiting friends last month. The staff were friendly and helpful. The room was so big we were playing hide and seek in the room all the time. All the restaurants in the hotel served 5 star quality food. We had really good meals in all the restaurants. The... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello LIChanlic Thanks for sharing your positive experience at Westin Xi'an. Sounds like you had fun during your stay and great to hear you got to enjoy our restaurants. I hope we have the opportunity to deliver another great experience one day in the near future! Best Regards James Walkden The Westin Xian More 

Sydney
Contributor
13 reviews 13 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed for 2 nights in an apartment with my sisters family. The room was beautiful, extremely clean, new and fresh. All the modern finishes and special touches you'd expect with great wifi access. Staff were quick to respond to any request we had and they had good English. We paid a little extra for access to the Executive Lounge... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Shelly34_1983 I am delighted to hear you and your family enjoyed your stay with us. We are fortunate with our location in the heart of the vibrant Qujiang district with the famous Dayanta immediately across the road. Indeed the executive lounge is a great place to start your day or unwind in the evenings, I'm pleased you enjoyed it!... More 

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at Westin Xian from April 14 to 16 and prior to this we spent two nights at Sofitel Xian. We were warmly greeted on check-in. The hotel staff were very pleasant and accommodating. They upgraded us to an executive floor and presented me with a birthday gift. Westin is located in an exciting historic location,... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello alexwee I am delighted to hear you enjoyed your stay with us, I am glad that we could extend a warm welcome for your birthday, congratulations! Thanks also for the hand written note you left recognizing the team, I have shared this with them all. Great to hear you are interested to check out other Westin hotels. With more... More 

Greater Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had an amazing 3 night stop over in Xi'an. Stayed at the very impressive Westin. The westin Xi'an is of the same high calibre you expect from the westin brand. The hotel is nicely situated right near a huge shopping mall, the big pagoda and the water fountain. If I ever go back to Xi'an, I would stay at the... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello JohnB A delight to hear you had an amazing stay with us, music to my ears. We are very fortunate to have an 'A Grade' location, I'm pleased you had the chance to experience it. If you are back in Xi'an we hope to have the opportunity to welcome you back. Renewal Awaits! Best Regards James Walkden The Westin... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff at Westin was excellent. They have some shining stars in that place that made my stay very pleasant. Jina, The Westin stay specialist, goes above and beyond to make sure your stay is above satisfactory. She is one of Westin's shining stars. Ellen, Zoey, Staci, Olsi, Linda and the rest of the staff at the Club lounge, they... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Ambroz B Thanks for your great review and for taking the time to recognise some of our shining stars! I will be sure to recognise the team for their great efforts. It is always a pleasure to have guests like yourself staying with us who make the effort to connect with the team as well, it makes our job... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I, with our kids (aged 3 & 1) stayed for 4 nights recently. What was great: - location, plenty of things to do within walking distance - toddler friendly, there's a dedicated play area and staff were accommodating (e.g., without being asked, brought us ice when my son hurt himself etc.) - on site restaurants, we dined... More 

Was this review helpful? Yes
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Jenny L Thanks for your review and sharing your honest and open feedback. Great to hear that you got to experience our restaurants and enjoyed our 5Zenses Chinese food so much, I will be sure to share this with the team. Your comments about the internet are noted, I am pleased to share with you that we have just... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Westins in China are generally excellent; well trained staff, great hardware and well maintained. This has to be the worst Westin out of the 5 Westins in China I've stayed in so far. The good; SPG platinum recognition was good as always; they prepared my upgraded room for my arrival and put a humidifier in my bedroom as I have... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello 115mengt Thanks for taking the time to share your experience from your recent stay with us. Naturally I was disappointed to read that we had fallen short of the expected standards in some areas, my sincere apologies that this was the case. Rest assured these areas have been reviewed as I am confident these experiences are isolated cases as... More 

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