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The Westin Xian

#5 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
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30% off room rate
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The Westin Xian
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315 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (315)
  • Mar-May only
    (103)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (55)
All months
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We currently stayed in the Westin Residence for 2 nights. Everything catered for in this hotel. Helpful staff all willing to go the extra mile. Included in the room price was a ticket for the Museum downstairs which was great. Close to the big goose Pagoda and lots of shops. Will be coming to stay again.

Was this review helpful? Yes
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Tracey H A pleasure to hear you had a great stay with us in our serviced apartments and that the team were welcoming and helpful. We are fortunate to have our own museum located under the hotel with some amazing exhibits that showcase the history of China. We look forward to welcoming you back in the future. Renewal Awaits!... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

On a recent trip Xian my children & I stayed at The Westin . We found the stay to be nothing but enjoyable the staff were very helpful & friendly . Our room was fantastic and much suited to the needs of young children. The location of The Westin was very central with a lot of things within walking distance... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello TELC2012 Thanks for sharing your positive experience at Westin Xi'an, great to hear you and the family had a great time. I will be sure to share your comments with our team, especially the therapists at the Heavenly Spa! I hope we have the opportunity to welcome you back in the future. Renewal Awaits! Best Regards James Walkden The... More 

Richmond, Virginia
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is in a good location for shopping and visiting the Great Big Goose Pagoda. All the employees were friendly and efficient. We were on a club level floor and enjoyed the club for breakfast and afternoon drinks. Our room had a stationary cycle, a yoga mat, exercise ball, and set of weights. There was no space in the... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Byrdiemom22 Thanks for selecting Westin Xi'an for your recent stay, I am pleased to hear that you found our associates to be friendly and efficient and enjoyed the club lounge along with our great location by the Big Wild Goose Pagoda! I am sorry that our 'Westin Workout' room was not as suitable as a regular room with a... More 

Worcester, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

It was our first stay at a Westin (have stayed at other SPG properties). Beautiful reception area and rooms. We stayed for 2 nights in a king deluxe room which was beautiful! Great breakfasts, with plenty of choice and nothing was too much trouble. The staff spoke good English and were all very friendly from the concierge to the waiting... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello wanderingstarsx2 Thanks for taking the time to share your review after staying with us. A pleasure to read that you enjoyed the hotel so much and that the team were so friendly and helpful. I will be sure to review the gym temperature as it is important this part if the guest experience is enjoyable as well. Sadly the... More 

Grottaglie, Puglia, Italy
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

For me to give 5 STARS is rare but this hotel measures high on every scale. Check-in is seamless with every courtesy extended from the moment i walk through the front door. i arrived late my first night, long flight, hungry and tired and my personal hospitality specialist recommended the Lobby Lounge and the Club Sandwich. WOW!!! it was excellent,... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Brian G Thanks for sharing your positive experience, a pleasure to hear how well the team have looked after you and that you are enjoying your time with us so much! I will be sure to share your comments with the team, this is great recognition of their hard work and commitment! We are delighted to be your home... More 

Sentosa Island, Singapore
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We've just returned from a 4 day stay at the Westin. It was our first time together with our 6 year old in Xian and I am glad we chose this hotel as with what many guests had already mentioned, this property was in a great location with many eateries just outside. It's located in the upmarket Qujiang New District,... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello TTJ_17 We appreciate you taking the time to share your recent experience, thank you for selecting Westin Xi'an. I am sorry that in some areas we failed to extend the warm welcome for which the team are known. I will be sure to share your experience with them so that we can learn from this. I will also pass... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is most probably the very best in Xian! Beautiful facilities, top class rooms and one of the best services I have ever experienced in China! The restaurants offer a great selection of high quality food and it was great being greeted every day by their French speaking manager Enri! Great chap with an eye for detail! I would... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello LeMonde007 A pleasure to read that you had such a great experience at Westin Xi'an and that you enjoyed our rooms and food as well as the service. At Westin our aim is to deliver personal, instinctive and renewing service to our guests. It sounds as if we have achieved this and I will be sure to share your... More 

wisconsin
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

we stayed here one night and it was lovely. Front desk was very helpful. We were upgraded to a suite and it was exceptional. Bed was extremely comfortable and bathroom was quite large and well appointed. Breakfast was excellent especially the doughnuts. Hadn't had a doughnut in years but they looked so good I indulged and was so happy I... More 

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TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello ScooterMa Great to hear of your positive experience at Westin Xi'an, I am delighted to hear you enjoyed your stay so much. We pride ourselves on our healthy and nutrition focused SuperfoodRX breakfast menu, however, we also have a few less healthy tempting treats for our guests. I'm pleased you indulged and were not disappointed! If your travels bring... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I am still impressed with the extraordinary hospitality and support I found at the Westin Xian Hotels & Resorts in a difficult situation I passed through. When I was staying at the hotel and enjoying my time there with my son, all of a sudden my son had a medical emergency. In these very tense moments, my son and I... More 

Was this review helpful? Yes
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello Odeta A Thanks very much for taking the time to recognise the team for their efforts during your son's unfortunate accident. I am delighted that we were able to assist at such a difficult time and that he is now fully recovered. Hopefully we will see you in Xi'an again one day soon. Renewal Awaits. Best Regards James Walkden... More 

Singapore, Singapore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a bad experience during my first day and James, GM, got in touch with me within days, I was invited to return on my next trip and I took it up. First off, I did not get any special treatment beyond my platinum entitlements. I returned and stay with 4 colleagues. Most of the issues I highlighted to... More 

Was this review helpful? Yes
TheWestinXian, General Manager at The Westin Xian, responded to this review

Hello 115mengt Thanks for your kind words, it was great to have the opportunity to meet you in person during your most recent stay. I am delighted that we could restore your faith in Westin Xi'an and hope to have the chance to welcome you back again in the future. Best Regards James Walkden The Westin Xian More 

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