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The Westin Xi'an

5.0 of 5 No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
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#10 of 2,042 hotels in Xi'an
190 Reviews 4 of 5 stars
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The Westin Xi'an
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The Westin Xi'an
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  • Reviews (190)
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190 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the hotel for 2 nights; spacious rooms;very friendly and professional staff ;really very nice restaurants ; we enjoyed quality of food and Chinese hospitality in the Zen5es restaurant..one of the best Chinese food we ever had in China ; worth to try it ! I think we regret to spend there only 2 nights ::great hotel; great... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager - Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from the Westin Xian! Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward... More

San Francisco, California
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We are a family of 5 that travled in China for a month. Stayed here for 4 nights and wished that we could have stayed longer. We had connecting rooms since we couldnt fit 5 in one room. Everything in the room is what you would expect from a Westin. The additonal items in the rooms included fruit tray, mini... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager-Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from The Westin Xian! Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are starting a small renovation project to the smelling in bathroom very... More

Gurgaon, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best locations for a a Hotel located right adjacent to one of the oldest Pagodas and a really large shopping mall. This mall has the worlds largest LED TV screens on the ceiling. The Hotel lives up to the Westin standard and the best undisputed Breakfast spread among the various other hotel chains. Superb Decor, most comfortable... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager-Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at The Westin Xian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Lucerne, Switzerland
Contributor
17 reviews 17 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were looking for a hotel in this area of Xi'an on the recommendation of a friend, and are so glad we came here. The hotel is very nice and clean and the room we got was very spacious. The breakfast which is included in the room rate was really good. Best of all, though, is the location of this... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager - Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from the Westin Xian! Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward... More

Singapore
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well.. Location location location. This is not in old Xi An City wall area, but it is still a very good location beside the pagoda (read easily available western/japanese/korean/international cuisine around the hotel. Starbucks, Subway, pizza hut and KFC is just across the road, and shopping is easy. Hotel is in pristine condition, service is top notch, buffet are plentiful... More

Was this review helpful? Yes
Management response:

Dear Valued Guest, We very much appreciate your comments regarding your stay at The Westin Xian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I travel a lot and prefer to stay in Westin's if possible. This was an excellent hotel in a great location. The only possible issue is that the hotel has a strange layout in that it has only a few floors but there can be a long walk to the elevator if you are in a room toward the rear... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager-Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from The Westin Xian! Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are currently halfway through a wifi improvement project. I truly hope we... More

Miami, Florida, United States
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in the club level and had 2 rooms that connected into a suite. We are a family of four and it was very comfortable. The club level is well worth it. You can have a nice breakfast without a crowd and happy hour is also very pleasant. The best part of this hotel is the location! You step... More

Was this review helpful? Yes
Management response:

Dear Valued Guest, We very much appreciate your comments regarding your stay at The Westin Xian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Bay Area, California
Top Contributor
68 reviews 68 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Westin is a very nice hotel away from the city center which is a plus or minus depending on your needs. Convenient to the big wild goose pagoda. Pros: Very good service. Rooms are spacious and well appointed with a nice two sided desk for working. Bathroom was nice with large shower and separate tub and separate toilet room.... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager-Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from The Westin Xian! Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are currently halfway through a wifi improvement project and starting to have... More

Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Wifi is useless; room is a hike ftom elevators; food and workout in basement you access through narrow winding enclosed staircase; health club staff very bad and facility too worn out already. No go. Keys won't work nightly so always have to hike back to front desk. Area is overrated tourist mess.

Was this review helpful? Yes
TheWestinXian, Assistant of Director of Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from The Westin Xian! Thank you for sharing your feedback regarding your recent stay with us. I have shared your feedback with my team and would like to note that we are currently halfway through an improvement for all the points you have provided us and having training to improve staff service. I truly hope we... More

1 review
1 of 5 stars Reviewed July 23, 2014

My experience 1. Poor wifi connection at room 2. multiple disturbance when i need to rest daytime with DND lights on (date of arrival) 3. Bad accessibility to elevator. 4. Seems not care about customer complain due to high occupancy during tour season. 5. Bad quality of food at breakfast buffet 6. Staff is not friendly (just ok) 7. Smelly... More

Was this review helpful? Yes
TheWestinXian, Assistant Director of Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from the Westin Xian! We thank you for choosing to stay with us and taking time to provide us with your valuable feedback. We have taken note on all the points you have provided us and do rest assured that we have reviewed your comments with our department heads to implement measures for improvement concerning our... More

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Additional Information about The Westin Xi'an

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Xi'an 5*
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Also Known As:
The Westin Xi'An China/Shaanxi

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Amenities

Hotel Style
#3 Family Hotel in #6 Spa Hotel in #6 Romantic Hotel in #7 Luxury Hotel in #8 Business Hotel in #83 Best Value Hotel in
Hotel Class
Official Description (provided by the hotel)
Stay in an exciting historic location, just steps from the Big Wild Goose Pagoda and Xian’s many cultural gems, as well as restaurants and an upscale shopping area. Guests also enjoy easy access to an array of multi-national companies. ... more   less 
Number of rooms
320

Questions & Answers

Questions? Get answers from The Westin Xi'an staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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