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All 2,042 Xi'an hotels

The Westin Xi'an

5.0 of 5 Hotel   |   No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
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Ranked #9 of 2,042 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
JosephSloboda Fort Lauderdale, FL
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197 reviews from our community

Traveler rating
    88
    71
    31
    6
    1
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38
53
5
47
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • English first
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English first
Fort Lauderdale, FL
Top Contributor
81 reviews 81 reviews
38 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Not that I expected a bad experience, this is a Westin after all. But I was not expecting the level of service that we received at this hotel. This was absolutely a 5 star + experience. Staff was extremely helpful and provided "anticipatory service", if they even saw a hint of confusion on our faces they came from across the... More

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西安威斯汀大酒店, General Manager at The Westin Xi'an, responded to this review

Hello Joseph We are delighted to hear that you had such a great experience at Westin Xi’an. Our aim at Westin is to deliver a personal, instinctive and renewing experience so great to hear that the team delivered the promise and anticipated your needs so well. I hope that if you are back in Xi’an one day we have the... More

Boise, Idaho
Top Contributor
110 reviews 110 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Our work shifted us from Sheraton over to this hotel, and have to say that although both are wonderful once you step inside the door, this one gets a slight edge due to the location. There are just so much more to do within walking distance from this hotel. The rooms were large, comfortable, modern, and quiet. The breakfast buffet... More

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西安威斯汀大酒店, General Manager at The Westin Xi'an, responded to this review

Dear Jeff N Great to receive your positive review and hear how much you enjoyed your Westin experience. The Qujiang area is indeed the place to be with so many interesting things to do right on our doorstep! I hope we have the opportunity to welcome you back in the not too distant future to extend another warm welcome and... More

Asia
Top Contributor
72 reviews 72 reviews
51 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Best hotel in Xian. Don't border to search for another one. Excellent location, surrounding by different shops and restaurant. Excellent staff interaction. Room is cosy and comfortable. Large working desk make work comfortable. Good size bath room with good water pressure. Executive lounge came with good selection of food during happy hours. Hotel restaurant has room to be improved. Japanese... More

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西安威斯汀大酒店, General Manager at The Westin Xi'an, responded to this review

Dear VolVic71, Thanks for taking the time to share your experience at Westin Xi’an, I am delighted to hear that you enjoyed your time with us and our great location! Our Japanese restaurant ‘Mai’ is popular with hotel guests and locals and it is important that we get the balance right. I would be delighted to receive some more specific... More

Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I recently had the pleasure of staying at this property. If you are visiting XIAN this is the perfect hotel. It is in the heart of the lovely downtown. Tera Cotta Museum is a drive but when you come back you cannot beat the location. In the evening lots to do around. Amazing shopping and restaurants. The staff, the restaurants... More

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西安威斯汀大酒店, General Manager at The Westin Xi'an, responded to this review

Hello Toronto 752014, Great to hear you enjoyed your Westin experience so much and had the chance to experience our extensive buffet at Seasonal Tastes restaurant. I will be sure to share your comments with the team as they will be delighted to hear their hard work is paying off. I hope we have the chance to welcome you back... More

New Delhi, India
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Xi'an for two nights at the beginning of September, and had a perfect stay. First, the location is excellent. The large square of the Wild Goose Pagoda is across the street and in the evening there is music and dancing. There are also many good places to go eat nearby. The central courtyard of the... More

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西安威斯汀大酒店, General Manager at The Westin Xi'an, responded to this review

Hello HS1951, Thanks for sharing your experience with us, I am delighted that you were able to enjoy Westin Xi'an where our aim is to deliver a personal, instinctive and renewing experience. Our location is indeed excellent and I am pleased you could enjoy the local area in this fascinating city as well as the hotel. We hope to welcome... More

Paradise Valley, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Westin from August 17-21, 2014. We were traveling with family and had four rooms booked. All four had problems and had to be changed. Two had the smell of sewer, one had blinds that were broken and one was heavy with smoke even though it was supposed to be a non-smoking room. The staff did their... More

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西安威斯汀大酒店, Assistant of Director of Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from The Westin Xian! Thank you for sharing your feedback regarding your recent stay with us. I have shared your feedback with my team and would like to note that we are currently halfway through an improvement for all the points you have provided us and having training to improve staff service. I truly hope we... More

Brussels, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel for 2 nights; spacious rooms;very friendly and professional staff ;really very nice restaurants ; we enjoyed quality of food and Chinese hospitality in the Zen5es restaurant..one of the best Chinese food we ever had in China ; worth to try it ! I think we regret to spend there only 2 nights ::great hotel; great... More

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TheWestinXian, Executive Assistant Manager - Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from the Westin Xian! Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward... More

San Francisco, California
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are a family of 5 that travled in China for a month. Stayed here for 4 nights and wished that we could have stayed longer. We had connecting rooms since we couldnt fit 5 in one room. Everything in the room is what you would expect from a Westin. The additonal items in the rooms included fruit tray, mini... More

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TheWestinXian, Executive Assistant Manager-Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from The Westin Xian! Thank you for sharing your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed the stay with us. I have shared your feedback with my team and would like to note that we are starting a small renovation project to the smelling in bathroom very... More

Gurgaon, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the best locations for a a Hotel located right adjacent to one of the oldest Pagodas and a really large shopping mall. This mall has the worlds largest LED TV screens on the ceiling. The Hotel lives up to the Westin standard and the best undisputed Breakfast spread among the various other hotel chains. Superb Decor, most comfortable... More

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TheWestinXian, Executive Assistant Manager-Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at The Westin Xian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Lucerne, Switzerland
Contributor
17 reviews 17 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 13, 2014

We were looking for a hotel in this area of Xi'an on the recommendation of a friend, and are so glad we came here. The hotel is very nice and clean and the room we got was very spacious. The breakfast which is included in the room rate was really good. Best of all, though, is the location of this... More

Was this review helpful? Yes
TheWestinXian, Executive Assistant Manager - Rooms at The Westin Xi'an, responded to this review

Dear Valued Guest, Greetings from the Westin Xian! Thank you for staying with us at the Westin Xian and we truly appreciate your comments concerning the hotel facilities and service. We are very excited to know that you have enjoyed our facilities and service and will be sure to cascade your comments through to our team members! We look forward... More

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Additional Information about The Westin Xi'an

Address: No.66 Ci'en Road, Qujiang New District, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Xi'an 5*
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Also Known As:
The Westin Xi'An China/Shaanxi

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