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Crowne Plaza Xi'an

#11 of 2,170 Hotels in Xi'an
Certificate of Excellence
4.5 of 5
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No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Crowne Plaza Xi'an
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Ranked #11 of 2,170 Hotels in Xi'an
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Kristina P San Diego, California
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217 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Me and my husband stayed at the hotel during 4 nights in May. The hotel staff was so nice to us and upgraded our regular room to deluxe suite. Rooms are huge, very clean and have nice furniture. Staff was very friendly and went beyond and above to keep us happy. Location is great, very close to all main attractions.... More 

Was this review helpful? Yes
Shanghai, China
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 6 days ago NEW

Upon arrival to this hotel, no bellboy was available to help us with our luggages which is not a good start. The Check-In took too long and the English level of the staff on duty was very limited. The rooms are okay in size whereby the windows are a bit small. The bathroom however is quite large and there is... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this Crown Plaza in Xi'an during a recent business trip to China. When I checked in I received a coupon for a free drink at the cafe which I used for a delicious coffee drink (see photo) and purchased an equally delicious pastry. The room was large with excellent views of the city and contained a larger... More 

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CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for choosing Crowne Plaza Xi'an as your accommodation, and sharing your precious comment with us. We are so glad to know you had a great time while you staying with us, and our service brings you a nice experience. We look forward your next coming. More 

Ho Chi Minh City, Vietnam
Top Contributor
62 reviews 62 reviews
56 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed a few nights and the hotel is very comfortable, clean and staff helpful. One thing we found strange, we was wanting to book some trips from the travel desk, the young lady who worked there could not speak a word of English, hence it made booking anything very difficult. We only used the gym once. Despite having some... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for choosing Crowne Plaza XI'an as your accommodation, and sharing your experience while you staying with us. We are glad to hear that you like our hotel and had a good time here. The problem you raised about the travel desk which should be settled in Business Center, it's not operated by IHG or Crowne Plaza Xi'an,... More 

Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

It is a wonderful place with great rooms with an amazing view from the higher floors. The restaurant on the top floor is a real must do. The staff are exceptional and the other restaurants were excellent.

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for choosing Crowne Plaza Xi'an as your accommodation, and sharing your experience while you staying with us. We are glad to know that you had a great time here, like you said, B&G 51 restaurant and bar is the highest venue in city, and now our level 52 BBQ is opening, if you stay with us next... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

We had 3 wonderful nights is Crowne Plaza, the Hotel is very neat and clean, everything is properly organized. The breakfast and dinner meet all the standard of expectations. The staff is very friendly, cooperative, warm and willing to help their guests. Most of the staff member can communicate in English. The hotel is located in heart of Xi'An and... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Yeovil
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights recently on Reward Points - paid the difference to upgrade to a Club room and was given a suite, which was great. Well worth it as the lounge includes a good breakfast selection, free soft drinks etc throughout the day and happy 2 hours in the evening with nice selection of drink and food. You... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for choosing Crowne Plaza Xi'an as your accommodation, and share with us your experience while staying with us. We are so glad to know that you had a great time. Look forward to your next coming. More 

Yangon (Rangoon), Myanmar
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

CROWNE PLAZA XIAN It can be easy to get caught up in exaggeration when writing a review but our stay at the Crowne Plaza in Xian in April 2015 really defied that tendency, and in a good way. My wife and I have travelled a lot, in a lot of places, and I think we could both say after five... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for choosing Crowne Plaza Xi'an as your accommodation in Xi'an, and sharing your precious reviews with us. We are so glad to get your kindly comments with so many details, and we feel honored to provide excellent service for you. We hope to get your continuous support, and welcome to Crowne Plaza Xi'an again. More 

Bucharest, Romania
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed here during a 5 day business trip last year. Despite of its world wide known brand, the first impression was that of a cheap hotel (they offered an low priced "all-you-can-eat" menu during lunch hours). But the real surprise came up when I got into the room for the first time and noticed the hair in the bathtub... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest ionutgabriel, thanks for choosing Crowne Plaza Xi'an as your accommodation while you travel to this ancient city, and sparing your precious time to share with all your experience here. We are glad to know your overall review topic is "Decent Hotel", and we are also feel so sorry some details we didn't achieve perfect standard, which cause your... More 

UK
Top Contributor
105 reviews 105 reviews
74 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Outside the walled area Xi'an seems to be a concrete jungle and this hotel is a huge tower seeming to rise out of it. Beautifully appointed rooms, quite, lots of facilities, everything you could imagine and actually not expensive (maybe it is for Xi'an). I needed help to get to Terracotta warriors and to recharge my mobile phone and the... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thanks for choosing us as your accommodation in Xi'an, and take your time to write the comments which will be useful for other tourists. We are so glad to know you satisfied with our service, and your praise for Concierge staff Jackies, we gonna pass your reviews to him, we trust it will encourage him to give excellent... More 

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