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Crowne Plaza Xi'an

#9 of 2,171 Hotels in Xi'an
Certificate of Excellence
4.5 of 5
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No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Crowne Plaza Xi'an
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Ranked #9 of 2,171 Hotels in Xi'an
Certificate of Excellence 2014
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205 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Top Contributor
101 reviews 101 reviews
70 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Outside the walled area Xi'an seems to be a concrete jungle and this hotel is a huge tower seeming to rise out of it. Beautifully appointed rooms, quite, lots of facilities, everything you could imagine and actually not expensive (maybe it is for Xi'an). I needed help to get to Terracotta warriors and to recharge my mobile phone and the... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thanks for choosing us as your accommodation in Xi'an, and take your time to write the comments which will be useful for other tourists. We are so glad to know you satisfied with our service, and your praise for Concierge staff Jackies, we gonna pass your reviews to him, we trust it will encourage him to give excellent... More 

Stockholm, Sweden
Top Contributor
63 reviews 63 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed 7nights in April in room 4517 Club floor room on 45:th floor. We have a good stay from the start, check in was very smooth, room was Clean, good beds, nice bathroom, We had breakfast twice in the Club floor lounge, there was plenty of choices, but the breakfast buffet in main restaurant was even better with alot of... More 

Was this review helpful? Yes 2
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thank you very much for choosing us as your accommodation, and sparing your time to share with the experience you had here. We are pleased to know that you had a great time while staying with us, and your comments are so specific that help our potential guests to learn more about Crowne Plaza Xi'an, and nice guide... More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After traveling for some time and using the more Boutique type hotels we we found Crowne Plaza to be just what we needed. Particularly after another frightening Chinese taxi ride!!! It is a beautiful 5 star hotel, very new and modern and has everything you need. The staff were very friendly, check in was very efficient and our room was... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thanks for choosing Crowne Plaza Xi'an as your accommodation, and take your precious time to share with all your experience while staying with us. We are so glad to know you write every details you had here, and make a positive comments on us. We are looking forward your next coming. More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Overall decent hotel with attentive staff and ok location. Rooms were clean and large enough with well maintained bathrooms. So it's not a bad business or leisure hotel, in that sense. Spa tried to rip me off. Would not charge the bill to my room and demanded cash payment with a 15% spurious surchage. Also, was a bit seedy. I... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thanks for choosing Crowne Plaza Xi'an as your accommodation, and sparing your precious time to share with everyone your experience. Regarding the issue you raised about the spa service, we feel so sorry for any bad experience you had there. As the SPA and Health Club is operated by outside company but not run by IHG hotel management... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

I have just staied for four nights in this hotel in the early of April. I have rent for two rooms. One is double bed room and the other is a king bed room. The rest room for both rooms are quite big. The bed is also comfortable. The hotel and the room is quite clean. The breakfast of the... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thanks for choosing Crowne Plaza Xi'an as your accommodation in Xi'an, and sparing your precious time to share with everyone your experience. We are so glad to know that you had a good time while you staying at our hotel, we truly wish you will choose us next time upon you visit this ancient city. More 

San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our family had a wonderful stay here. The staff, especially the Concierge Karry were very helpful. We took the metro (subway) from the xi'an north train station and needed help finding the hotel and Karry came and retrieved us from a nearby piano store that kindly helped us despite the tremendous language barrier! For those of you arriving via subway... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dearest guest, thanks for choosing Crowne Plaza Xi'an as your accommodation in Xi'an, and sparing your precious time to share with everyone your experience. We are so glad to know that you had a good time while you staying at our hotel, we truly wish you will choose us next time upon you visit this ancient city. More 

New Delhi
Top Contributor
181 reviews 181 reviews
71 hotel reviews
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed 1 week ago

Only 1 fault: if you sit down for breakfast you can not Carr your milk shake milk stake away . Or if you sit down and find out you don't have an a appatite at 7.30am, you can nOT get your breakfast to go. Others than that. Awsome food ,great room. Great bathrooms, superb concierge. I would highly recommend this... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Cambridge, UK
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a regular traveler, I feel quite well placed to provide a fair review of this hotel. Generally I prefer to stay at Marriott properties, but there were none available in Xi'an so we booked the Crowne Plaza. My initial impressions were good and our room on the club floor seemed nice. The club lounge was okay, although the service... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments has been documented and will certainly be looked into. We appreciate your feedback as this is our best... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a night on business in March. As ever the staff were great and were incredibly helpful. Breakfast here is great and he beds offer a welcome resting place after a long day. The hotel is well located with plenty of shops and restaurants close by. Will definitely be back.

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your stay with us at Crowne Plaza Xi'an.We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest... More 

RoqRoq
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 12, 2015

We spend four nights in this hotel and we enjoyed it very much. The room, as a matter of fact the suite, was spotless clean and extremely comfortable with plenty of amenities. The only reserve concerns the electric setting which is a little difficult to understand; I understand that other customers had the same problem. But to be honest it... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity... More 

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