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All 2,158 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Ranked #9 of 2,158 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Colleen H Brisbane, Australia
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179 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed for only two days on our visit to the Terracotta Soldiers. Hotel was really nice. Make sure you go up to the top floor to have a look. We had dinner in the restaurant which was western and food was great. Expensive but 5 star quality. Room was good and as I am platinum was upgraded. Building is... More 

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Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Be wary of the hotel drivers who claim to be working for an outside tour company, even though they are wearing Crowne Plaza hotel uniforms and have Crowne Plaza hotel IDs. Also, despite the fact that I am a Platinum member with IHG Rewards Club, I didn't receive complimentary breakfast, though housekeeping did provide me with additional bottled water and... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the hotel driver has been documented and will certainly be looked into. We appreciate your feedback as... More 

Spotsylvania, Virginia
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Also the best. Food was great and they were accomodating to a variety of tastes. What's not to like about chinese food. It can be cooked in a variety of ways. We had a suite on the 49th floor with a commanding view. Room was superb and the bath/shower was a very creative area. The top floor lounge was a... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have at times avoided Crown Plaza due to mediocre experiences many many years ago however based on the price and rating on trip advisor I decided to book it in Xi'An, after all we were there for less than 48 hours so not overly concerned. My only complaint is that I didn't stay longer, I loved this hotel! The... More 

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Gaithersburg, Maryland
Top Contributor
77 reviews 77 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this very comfortable hotel on a Viking River Cruise so as to visit the Terracotta Warriors. Unfortunately, it is too far away from central Xi'an to spend any free time we had. Luckily our tour bus went on a trip through/around the city so we got a idea of what we had read about and missed... the... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing the Crowne Plaza Xi'an and share your valuable feedback. Our hotel is located in Zhuque Avenue. The bus station is near the hotel, and there are many scenic spots in these lines. Besides, it is only about 4.5 kilometers from Big Wild Goose Pagoda Tower .Terra Cotta Warriors Museum is just 50 minutes drive... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I think this hotel is the best that I was guest. There are persons very polites and carefull working at the place. The breakfast has many think for the different cultures and all things is good. I'm very happy to stay in this hotel.

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Miami, Florida
Top Contributor
301 reviews 301 reviews
83 hotel reviews
198 helpful votes 198 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Visiting Xian for the first time,reading the guide books does not do the city justice,its central location in China affords a pleasant climate year long and the city itself is well tended and I rate it more interesting than the Capital.On arrival the hotel stood out as perhaps the tallest building in the city and we received a warm welcome... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Santa Monica, California
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 12, 2014

We spent two nights at this hotel and it was very nice. We had a room with two comfortable queen sized beds. For business travelers there is a good-sized desk in the room. I appreciated that the toilet was separated from the rest of the bathroom (nice when two people are traveling together). The shower and tub are huge and... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

Bargara
2 reviews
5 of 5 stars Reviewed November 11, 2014 via mobile

We have just spent 2 nights in a Club floor room, not only is it a beautiful hotel, rooms are spacious, well appointed the service level was excellent. We have been fortunate to stay in many 5 * hotels But the service we received from Maria ( club floor manager) was far above anything we have received any where, ever.... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff Maria and her service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you... More 

Beijing, China
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 20, 2014

This hotel may be the tallest building in Xi'an city and it could be found from a distance! Reception staff are all very friendly, especially concierge staff are extremely helpful and showed me the way to various destinations with the extreme patience. The restaurant adjacent to the hotel provides local devious food with reasonable price and is highly recommended for... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi
Hotel Style:
#3 Business Hotel in Xi'an
#4 Romantic Hotel in Xi'an
#6 Spa Hotel in Xi'an
#7 Family Hotel in Xi'an
#8 Luxury Hotel in Xi'an
#74 Best Value Hotel in Xi'an

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