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All 2,024 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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89%
Ranked #2 of 2,024 hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
PTCC Malaysia
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  • Reviews (145)
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145 people have reviewed this hotel

Traveler rating
    88
    42
    9
    4
    2
See reviews for
29
48
8
19
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • English first
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English first
Malaysia
Top Contributor
57 reviews 57 reviews
43 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Excellent 5 star and the highest hotel in Xian. Located outside the city wall and about 8 mins taxi ride from the hotel which cost about RMB 10. Modern, clean and very comfortable bed. We stayed in a very large suite.Front desk speaks good English. Check in was prompt and in order. We stayed for 3 nights. No convenience stores... More

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel while on a Viking River Cruise tour. I have no idea what the standard nightly rate is for this property so I am unable to assess "value for money." Our hotel room was large, clean, and quite comfortable. The room contained a walk-in closet, a chaise, and a desk. The large bathroom contained both a... More

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Macau, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were upgraded upon check-in and our room was located on the 43rd floor. It was spacious, comfortably furnished and clean. Practically everything a traveller would expect from an exhausting day out. The concierge had given valuable advice and helped to arrange for transportation whenever we needed. Don't miss the bar on 52 floor. It's the tallest in Xian and... More

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CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More

Barcelona, Spain
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

For my business trip, this hotel was a welcome respite from the usually difficult Chinese hotel experience. It was clean, fresh and comfortable. The room was extremely well appointed. I was up on the top Corporate floor so maybe that helped, but I can attest that it was well appreciated. I walked around the neighborhood area on Sunday afternoon enjoying... More

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CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay experience more memorable, we will continue to strive in delivering quality services, allowing our guests's indulge in the best they deserve. Thank you! More

Denver, Colorado
Top Contributor
83 reviews 83 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our stay at the Crown Plaza was marred by the fact that we were given a smoking room and no other room was available. The windows are small, but Xian is not a very pretty city - pollution from the coal plant in the center of the city does not help. There was also a hair in the bathroom sink,... More

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CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very good hotel with excellent customer service but location is not very good. every thing is quite far away. Amazing break fast and dinner. We were upgraded to higher floors. Rooms are not very big and have no widows. Office set up in the room is very good.

Was this review helpful? Yes 1
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest,thank you for your stay with us at Crowne Plaza Xi'an.We were pleased to note that you appreciated the food of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our restaurant services, and we hope to welcome you back again in the near future! More

Hong Kong
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2014

Stayed 4 nights. The decor, ambience, cleanliness and lounge sofa all provide a very comfortable and restful stay especially after a long day of sightseeing. I especially enjoy the big dressing area closet. Breakfast buffet serves both Chinese and western cuisines. One can have your choice of fresh squeezed Dragon fruit/Kiwi/Apple juice, very refreshing. Servers at dinner were very courteous... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest,thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the good facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity... More

Macau
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2014

We have choosen the Crown Plaza hotel for our 3 nights stay in this historical city Xi'an. This is absolutely satisfied and comfort stay for us. As we are from the service industries as well hence we will pay extra attention from the arrival / stay and departure experience. We were impressed with the welcome services from first the bell... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback... More

San Leonardo de Yague, Spain
1 review
5 of 5 stars Reviewed June 19, 2014

I love this hotel,that is the best one in China. All of the staff can provide the good service to me. The hotel room was very large, the building of this hotel is the tallest in xi'an, I like this hotel very much.

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback... More

Sydney
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 19, 2014

Wow....this hotel had all the bells and whistles. The room was amazingly large with the bathroom just as large as the bedroom with walk-in wardrobe, desk with internet connection, an chaise. I read several complaints about the lighting of the bathroom at night, due to the internal window infront of the bed. This window has an automatic blind (switch located... More

Was this review helpful? Yes 1
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest,thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future. More

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Xi'an #1 Spa Hotel in Xi'an #2 Business Hotel in Xi'an #4 Romantic Hotel in Xi'an #6 Family Hotel in Xi'an #85 Best Value Hotel in Xi'an
Hotel Class
Number of rooms
315

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