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Crowne Plaza Xi'an

#8 of 2,170 Hotels in Xi'an
Certificate of Excellence
4.5 of 5
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No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Crowne Plaza Xi'an
Best prices for: 1 room 1 guest
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Ranked #8 of 2,170 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Sean O
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197 reviews from our community

Traveler rating
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for a night on business in March. As ever the staff were great and were incredibly helpful. Breakfast here is great and he beds offer a welcome resting place after a long day. The hotel is well located with plenty of shops and restaurants close by. Will definitely be back.

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your stay with us at Crowne Plaza Xi'an.We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest... More 

RoqRoq
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spend four nights in this hotel and we enjoyed it very much. The room, as a matter of fact the suite, was spotless clean and extremely comfortable with plenty of amenities. The only reserve concerns the electric setting which is a little difficult to understand; I understand that other customers had the same problem. But to be honest it... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity... More 

Birmingham, United Kingdom
Top Contributor
109 reviews 109 reviews
36 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very impressive hotel with spacious and well laid out accomodation. The rooms are large, separate bathroom and toilet which is good. Wet room type shower area as well as a bath. Lovely bed linen ! There is all the equipment you need for a good stay but could do with an additional platform for suitcases as generally there are two... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After arriving a day late in Xi'an (flight delays in Guilin) it was lovely to arrive at the Crowne Plaza Xi'an. The hotel is beautiful, spotlessly clean and lovely, helpful, friendly staff. Unfortunately I was only able to stay for one night - I wish I could have spent the rest of my holiday here. My room was on the... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Buckinghamshire
Contributor
20 reviews 20 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 15, 2015

We stayed at the Crowne Plaza whilst touring China with Viking River Cruises. Of all the hotels we stayed at in China, I liked this one the least (hence the 'average' rating) - having said that, is was still a fairly nice hotel. I found the room to be quite dark & dingy during daylight hours - obviously not a... More 

Was this review helpful? Yes 2
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Montreal, Canada
Top Contributor
118 reviews 118 reviews
115 hotel reviews
354 helpful votes 354 helpful votes
4 of 5 stars Reviewed February 15, 2015

I was here end of 2013 and graded it as the best Crowne Plaza in the world. Now, it is still very good, but why does IHG let their hotels be downgraded so fast? Rooms are well sized and excellent design, 100% clean, extra amenities, excellent service, excellent staff, and an outstanding executive lounge. However, there are issues to deal... More 

Was this review helpful? Yes 3
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the light system and cleaness issue in bathroom and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our... More 

Dallas, Texas
Contributor
16 reviews 16 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 9, 2015

As a regular visitor to Xi'an for Business and also IHG hotels in multiple countries, I wanted to give this property a try on my next visit. I have not been disappointed! This Crowne Plaza is luxurious, classy and a fantastic example of the best hotels in the IHG group. Service at check-in from both Bell Staff and Front Desk... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look... More 

Macau Region, China
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 1, 2015

Not located centrally, but is tallest building in Xi'an and still convenient enough to get around city. We came to Xi'an of course to see the Terracotta Soldiers, City wall and some of the other local attractions. The traffic in Xi'an is very bad and so is the pollution, but it did not mar our visit to this great city... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Xi'an, China
Top Contributor
60 reviews 60 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 17, 2015

stayed here for two night , and had great time at bar which is on the 51 Floor , it's actually western Restuarnt and bar where you can enjoy live band . Very good selection of wine and some classic cocktails , view is wonderful from 51 floor , expensive but 5 star quality of food and service was outstanding... More 

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of B&G 51 restaurant and bar. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to... More 

Kuala Lumpur, Malaysia
Top Contributor
109 reviews 109 reviews
36 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 5, 2015

You cannot miss this hotel as it is the tallest building in Xi'an city. About 40+kms from the airport and just a stone throw away from the Small Goose Pagoda / Xi'an Museum. Bus stops are just few steps away to acces many parts of the city especially to the Bell Tower/Xi'an Wall. On arrival was greeted by a friendly... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

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