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Crowne Plaza Xi'an

#7 of 2,187 Hotels in Xi'an
Certificate of Excellence
4.5 of 5
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No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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258 Reviews from our TripAdvisor Community

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Hong Kong, China
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall a nice hotel, but definitely need improvement on: 1. The breakfast selection. Even though it's large spread - it's more concentric on China food more than western. 2. The room needs better noise insulation.

Helpful?
Thank Jeffrey P
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel and we value your suggestion. We will increase the variety of our breakfast. We hope you will visit us again. More 

Lee, NH
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed November 29, 2015

This was a beautiful hotel, full of luxurious amenities, and therein lay a problem. My sister-in-law and I were traveling together on a Viking tour, sharing rooms. The rooms in this hotel had bathrooms with each function in a separate room, the shower/bath area had a lovely, huge window facing the bedroom area, great for romantic couples, but not us...there... More 

Helpful?
Thank Janet A
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review
Google Translation

尊敬的客人: 感谢您选择西安皇冠假日酒店... More 

Kearny, New Jersey
Level Contributor
261 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed November 19, 2015

This is a very nice hotel with well apportioned rooms. The beds are comfortable and the housekeeping staff is attentive. The breakfast at the hotel is very large and very good. The lobby staff is also attentive.

Helpful?
Thank fheagle
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Singapore, Singapore
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 12, 2015

The concierge service in this 5-star hotel should be rated as a 6-star. I had a lot of help and advice during my 5-day stay in Crown Plaza in Xian. The concierges were ever helpful, informative, and knowledgeable. For a first time tourist, they gave valuable and accurate information, arranged to call taxis and informed the drivers the destination. They... More 

Helpful?
Thank skp288
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 8, 2015 via mobile

Absolutely sensational hotel in a pretty ordinary city. Greeted by Jackie from concierge, the most helpful man to an english speaking person. Jackie went out his way to accommodate us, firstly I had a flu coming on and he arranged the right medicine following a conversation and research on the internet to get the right medication. It was delivered to... More 

Helpful?
1 Thank Brendan E
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Sydney
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed November 1, 2015

In five weeks in China, this was our best hotel. The property is (currently) the tallest in Xi'an, with great views. The Club rooms are exceptional with three way bathrooms to a high quality service finish, and extremely comfortable. We ate dinner at the restaurant in level 51 (I think) and while relatively expensive was of very high quality with... More 

Helpful?
1 Thank ARH500
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Billericay, United Kingdom
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed October 27, 2015

Located a short cab ride from downtown xi'an. Well appointed quiet comfortable rooms. Stayed in a suite on the 42nd floor with access to the lounge for great breakfasts, all day refreshments and happy hour from 5.30 till 8. Professional staff throughout the hotel and especially so in the club lounge. Well worth staying on the club floor. The hotel... More 

Helpful?
1 Thank mwt7161
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Bangkok, Thailand
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed October 21, 2015 via mobile

Traveling with 3 kids, we had 2 adjoining superior rooms on the 35th floor. The building is circular in shape thus giving an interesting layout to the rooms which we enjoyed. The breakfast buffet is wonderful and the whole family was happy. And best of all, the hotel is very clean and comfortable. I have no hesitations in highly recommending... More 

Helpful?
Thank oesrn
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

UK
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed October 20, 2015

We enjoyed 2 nights here. We had a reasonably large room with a nice bathroom. We ate buffet style in the hotel which was very good value. The service was a bit hit and miss but overall would recommend. Good value for money.

Helpful?
Thank LynnoP
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Columbia, South Carolina
Level Contributor
185 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed October 1, 2015

Spouse and I stayed here for 2 nights while on Viking River Cruises China tour. Overall we stayed in 3 hotels in China 1 in Beijing, 1 in Shanghai and this one, This is a fine hotel, but was not the quality or opulence of the other two. Also the one dinner and 2 breakfasts here were good… but not... More 

Helpful?
Thank scscientist
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

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