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All 2,042 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Crowne Plaza Xi'an
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Ranked #4 of 2,042 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Gary C Beijing, China
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154 reviews from our community

Traveler rating
    93
    42
    13
    4
    2
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31
50
9
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Beijing, China
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Very impressive building as you might expect with good views from the sky-bar; rooms were excellent and most staff had good english language skills ... the only very minor negative was the Chinese restaurant on floor 2 - expensive and easy for a Brit to get a little confused; to be fair to the management they resolved the mis-understanding and... More

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KL
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Very clean and comfortable room with excellent buffet breakfast(mixture of Chinese and Western cuisine).Hotel was outside the old city(takes about 10mins taxi drive),but plenty of restaurant across the road(cross junction).Close to Jiaodaruisun Stadium,Giant Wild Goose Pagoda,and are nearby to Chang'an University and Shaanxi History Museum.

Was this review helpful? Yes 1
Kiev, Ukraine
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A very good hotel Pro * almost half of staff speaks English * clean, quiet hotel * 4 restaurants in the hotel * pretty small gym, but with several treadmills (you'ld like to have a treadmill in the hotel, than running the streets in Xi'an, believe me) * good observation point * nice excursion guide in the hotel Contra *... More

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest ,Thank you for taking the time to express your thoughts and concerns. We are very sorry that you experienced inconvenience due to the window's cleanliness. Rest assured that we are looking into it, ensuring that we address and improve the necessary services to provide all our guests with an excellent experience while staying with us. We hope you'd... More

Worcester, United Kingdom
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You get what you would expect with a CP with the added bonus of some Chinese flair in the rooms and public spaces. The hotel was very clean and modern and when we were there came with the added bonus of a free concert from teh stadium at the side (which fortunately finished at a sensible time). Lounge bar was... More

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest ,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the service at Top floor lounge bar has been documented and will... More

Hong Kong
Top Contributor
64 reviews 64 reviews
31 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed in this hotel 3 nights a week ago. Crown Plaza is about an hour taxi ride from the airport and taxi fare cost around RMB125. I arrived at around 3:30 pm and was still told to wait for another hour before I could checkin. It was a bit annoying as it clearly stated that check in should be 2... More

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, Thank you for taking the time to express your thoughts and concerns. We are very sorry that you experienced inconvenience due to the room cleanliness. Rest assured that we are looking into the problem,ensuring that we address and improve the necessary services to provide all our guests with an excellent experience while staying with us. We hope you'd... More

Ashford
Top Contributor
56 reviews 56 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed July 31, 2014

We had a room on the 41st floor, and my wife noticed a black speck on the bed, which turned out to be a flea! It jumped onto the floor and she used the provided torch (flashlight to the Americans) to try and find it, and found hair all over the carpet, plus a hair band, as though someone had... More

Was this review helpful? Yes 2
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xian. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the room service has been documented and will certainly be looked into. We appreciate your feedback as... More

Malaysia
Top Contributor
57 reviews 57 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 29, 2014

Excellent 5 star and the highest hotel in Xian. Located outside the city wall and about 8 mins taxi ride from the hotel which cost about RMB 10. Modern, clean and very comfortable bed. We stayed in a very large suite.Front desk speaks good English. Check in was prompt and in order. We stayed for 3 nights. No convenience stores... More

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest Name, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we... More

Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 21, 2014

We stayed at this hotel while on a Viking River Cruise tour. I have no idea what the standard nightly rate is for this property so I am unable to assess "value for money." Our hotel room was large, clean, and quite comfortable. The room contained a walk-in closet, a chaise, and a desk. The large bathroom contained both a... More

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of our hotel facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope... More

Macau, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2014

We were upgraded upon check-in and our room was located on the 43rd floor. It was spacious, comfortably furnished and clean. Practically everything a traveller would expect from an exhausting day out. The concierge had given valuable advice and helped to arrange for transportation whenever we needed. Don't miss the bar on 52 floor. It's the tallest in Xian and... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More

Barcelona, Spain
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed July 13, 2014

For my business trip, this hotel was a welcome respite from the usually difficult Chinese hotel experience. It was clean, fresh and comfortable. The room was extremely well appointed. I was up on the top Corporate floor so maybe that helped, but I can attest that it was well appreciated. I walked around the neighborhood area on Sunday afternoon enjoying... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay experience more memorable, we will continue to strive in delivering quality services, allowing our guests's indulge in the best they deserve. Thank you! More

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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