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All 2,164 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Ranked #8 of 2,164 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Dev R Xi'an, China
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182 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Xi'an, China
Top Contributor
58 reviews 58 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed here for two night , and had great time at bar which is on the 51 Floor , it's actually western Restuarnt and bar where you can enjoy live band . Very good selection of wine and some classic cocktails , view is wonderful from 51 floor , expensive but 5 star quality of food and service was outstanding... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of B&G 51 restaurant and bar. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to... More 

Kuala Lumpur, Malaysia
Top Contributor
94 reviews 94 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You cannot miss this hotel as it is the tallest building in Xi'an city. About 40+kms from the airport and just a stone throw away from the Small Goose Pagoda / Xi'an Museum. Bus stops are just few steps away to acces many parts of the city especially to the Bell Tower/Xi'an Wall. On arrival was greeted by a friendly... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Miami Beach Florida
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 22, 2014

I worked with a tour group who brought in 35 people to the hotel. Sarah was so over the top helpful. It was a pleasure to stay at this hotel. Whatever we needed help with the management went out of their way to be accommodating. I would definitely stay there again

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support... More 

Brisbane, Australia
Top Contributor
54 reviews 54 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 18, 2014

We stayed for only two days on our visit to the Terracotta Soldiers. Hotel was really nice. Make sure you go up to the top floor to have a look. We had dinner in the restaurant which was western and food was great. Expensive but 5 star quality. Room was good and as I am platinum was upgraded. Building is... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that you had a great time while staying with us. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and... More 

Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 11, 2014

Be wary of the hotel drivers who claim to be working for an outside tour company, even though they are wearing Crowne Plaza hotel uniforms and have Crowne Plaza hotel IDs. Also, despite the fact that I am a Platinum member with IHG Rewards Club, I didn't receive complimentary breakfast, though housekeeping did provide me with additional bottled water and... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the hotel driver has been documented and will certainly be looked into. We appreciate your feedback as... More 

Spotsylvania, Virginia
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 30, 2014

Also the best. Food was great and they were accomodating to a variety of tastes. What's not to like about chinese food. It can be cooked in a variety of ways. We had a suite on the 49th floor with a commanding view. Room was superb and the bath/shower was a very creative area. The top floor lounge was a... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

Sydney, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 26, 2014

I have at times avoided Crown Plaza due to mediocre experiences many many years ago however based on the price and rating on trip advisor I decided to book it in Xi'An, after all we were there for less than 48 hours so not overly concerned. My only complaint is that I didn't stay longer, I loved this hotel! The... More 

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Gaithersburg, Maryland
Top Contributor
79 reviews 79 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 26, 2014

We stayed at this very comfortable hotel on a Viking River Cruise so as to visit the Terracotta Warriors. Unfortunately, it is too far away from central Xi'an to spend any free time we had. Luckily our tour bus went on a trip through/around the city so we got a idea of what we had read about and missed... the... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing the Crowne Plaza Xi'an and share your valuable feedback. Our hotel is located in Zhuque Avenue. The bus station is near the hotel, and there are many scenic spots in these lines. Besides, it is only about 4.5 kilometers from Big Wild Goose Pagoda Tower .Terra Cotta Warriors Museum is just 50 minutes drive... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 23, 2014

I think this hotel is the best that I was guest. There are persons very polites and carefull working at the place. The breakfast has many think for the different cultures and all things is good. I'm very happy to stay in this hotel.

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Miami, Florida
Top Contributor
301 reviews 301 reviews
83 hotel reviews
201 helpful votes 201 helpful votes
5 of 5 stars Reviewed November 19, 2014

Visiting Xian for the first time,reading the guide books does not do the city justice,its central location in China affords a pleasant climate year long and the city itself is well tended and I rate it more interesting than the Capital.On arrival the hotel stood out as perhaps the tallest building in the city and we received a warm welcome... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi
Hotel Style:
#4 Romantic Hotel in Xi'an
#4 Business Hotel in Xi'an
#5 Spa Hotel in Xi'an
#7 Family Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#73 Best Value Hotel in Xi'an

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