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All 2,166 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Ranked #8 of 2,166 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Hels-Bells-63 Buckinghamshire
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191 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buckinghamshire
Contributor
20 reviews 20 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Crowne Plaza whilst touring China with Viking River Cruises. Of all the hotels we stayed at in China, I liked this one the least (hence the 'average' rating) - having said that, is was still a fairly nice hotel. I found the room to be quite dark & dingy during daylight hours - obviously not a... More 

Was this review helpful? Yes 2
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Montreal, Canada
Top Contributor
118 reviews 118 reviews
115 hotel reviews
333 helpful votes 333 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was here end of 2013 and graded it as the best Crowne Plaza in the world. Now, it is still very good, but why does IHG let their hotels be downgraded so fast? Rooms are well sized and excellent design, 100% clean, extra amenities, excellent service, excellent staff, and an outstanding executive lounge. However, there are issues to deal... More 

Was this review helpful? Yes 2
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for sharing your valuable feedback with regards to our hotel guest room.We sincerely apologize for the inconvenience due to the light system and cleaness issue in bathroom and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our... More 

Dallas, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a regular visitor to Xi'an for Business and also IHG hotels in multiple countries, I wanted to give this property a try on my next visit. I have not been disappointed! This Crowne Plaza is luxurious, classy and a fantastic example of the best hotels in the IHG group. Service at check-in from both Bell Staff and Front Desk... More 

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look... More 

Macau Region, China
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Not located centrally, but is tallest building in Xi'an and still convenient enough to get around city. We came to Xi'an of course to see the Terracotta Soldiers, City wall and some of the other local attractions. The traffic in Xi'an is very bad and so is the pollution, but it did not mar our visit to this great city... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Xi'an, China
Top Contributor
60 reviews 60 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 17, 2015

stayed here for two night , and had great time at bar which is on the 51 Floor , it's actually western Restuarnt and bar where you can enjoy live band . Very good selection of wine and some classic cocktails , view is wonderful from 51 floor , expensive but 5 star quality of food and service was outstanding... More 

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of B&G 51 restaurant and bar. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to... More 

Kuala Lumpur, Malaysia
Top Contributor
94 reviews 94 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 5, 2015

You cannot miss this hotel as it is the tallest building in Xi'an city. About 40+kms from the airport and just a stone throw away from the Small Goose Pagoda / Xi'an Museum. Bus stops are just few steps away to acces many parts of the city especially to the Bell Tower/Xi'an Wall. On arrival was greeted by a friendly... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Miami Beach Florida
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 22, 2014 via mobile

I worked with a tour group who brought in 35 people to the hotel. Sarah was so over the top helpful. It was a pleasure to stay at this hotel. Whatever we needed help with the management went out of their way to be accommodating. I would definitely stay there again

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support... More 

Brisbane, Australia
Top Contributor
54 reviews 54 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 18, 2014

We stayed for only two days on our visit to the Terracotta Soldiers. Hotel was really nice. Make sure you go up to the top floor to have a look. We had dinner in the restaurant which was western and food was great. Expensive but 5 star quality. Room was good and as I am platinum was upgraded. Building is... More 

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that you had a great time while staying with us. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and... More 

Las Vegas, Nevada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 11, 2014

Be wary of the hotel drivers who claim to be working for an outside tour company, even though they are wearing Crowne Plaza hotel uniforms and have Crowne Plaza hotel IDs. Also, despite the fact that I am a Platinum member with IHG Rewards Club, I didn't receive complimentary breakfast, though housekeeping did provide me with additional bottled water and... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the hotel driver has been documented and will certainly be looked into. We appreciate your feedback as... More 

Spotsylvania, Virginia
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 30, 2014

Also the best. Food was great and they were accomodating to a variety of tastes. What's not to like about chinese food. It can be cooked in a variety of ways. We had a suite on the 49th floor with a commanding view. Room was superb and the bath/shower was a very creative area. The top floor lounge was a... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi
Hotel Style:
#3 Business Hotel in Xi'an
#5 Spa Hotel in Xi'an
#6 Romantic Hotel in Xi'an
#7 Family Hotel in Xi'an
#7 Luxury Hotel in Xi'an
#72 Best Value Hotel in Xi'an

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