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Crowne Plaza Xi'an

#9 of 2,170 Hotels in Xi'an
Certificate of Excellence
4.5 of 5
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No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Crowne Plaza Xi'an
Best prices for: 1 room 1 guest
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Ranked #9 of 2,170 Hotels in Xi'an
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
tripgalore Xi'an, China
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228 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Xi'an, China
Contributor
14 reviews 14 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I don't like the hotel appearance from outside , but when we went in it was simply WOW, the lobby was magnificent , and we were greeted so warmly . We went for lunch and the experience at the buffet was amazing . Quite expensive but worth it , and we had delicious food and the kids were treated so... More 

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Brisbane, Australia
Top Contributor
64 reviews 64 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

Our stay consisted of 3 nights, and the experience impressed upon us was one of the best Crown Plaza stays during our time in China. Being IHG platinum members, we were upgraded to the suite, which was beautifully presented and incredibly comfortable for our stay. The club lounge was manned by very friendly and accommodating staff, who were more than... More 

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CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

Kfar Saba, HaMerkaz, Israel
Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Huge well equipped rooms. High sleeping experience. Nice spa, swimming pool and gym. We got great service from the staff, which knows english pretty well. The location is nice, located a walk from the small pagoda in the city, and 10 mins by cab to the main street.

Was this review helpful? Yes
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

San Antonio, Texas
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

this restaurant was recommended to me for the best view in Xian. An awesome tourist attraction, in this very Chinese city . Go into the awesome hotel lobby, ask the very friendly staff where the elevators are, shoot up to the sky, and enter this amazing restaurant, We were lucky that we had an experience with good visibility which doesnt... More 

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CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

Top Contributor
129 reviews 129 reviews
98 hotel reviews
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed 2 weeks ago

For tourists and business travellers who enjoy upscale service and facilities . The outside building is easily recognisable from afar , and the location is fantastic with nearby shooing , restaurants in abundance . Take a look from The rooftops restaurant , which in a clearer day are stunning , especially at evening time .particularly recommended is the buffet restaurant,... More 

Was this review helpful? Yes
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

Annapolis, Maryland
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 28, 2015

Other reviewers have commented on the lobby, which is indeed nice, but no more than would be expected from a nice hotel. I found the staff to be very helpful and gracious, particularly the concierge desk. In ordering a taxi, I would receive a card with my destination written in Chinese, a very accurate idea of the price for the... More 

Was this review helpful? Yes 1
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

Devon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Fabulous hotel with everything you could want. The staff were attentive, polite & helpful. There are tourist sights within walking distance as well as numerous shops, the hotel is next to the Provincial sports stadium. International style of foods, very enjoyable.

Was this review helpful? Yes 1
CP-XIAN, Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

San Diego, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2015

Me and my husband stayed at the hotel during 4 nights in May. The hotel staff was so nice to us and upgraded our regular room to deluxe suite. Rooms are huge, very clean and have nice furniture. Staff was very friendly and went beyond and above to keep us happy. Location is great, very close to all main attractions.... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to know you had a great time while you staying with us. We look forward to your next coming. More 

Shanghai, China
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed May 17, 2015

Upon arrival to this hotel, no bellboy was available to help us with our luggages which is not a good start. The Check-In took too long and the English level of the staff on duty was very limited. The rooms are okay in size whereby the windows are a bit small. The bathroom however is quite large and there is... More 

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for choosing Crowne Plaza XI'an as your accommodation, and sharing your precious comment with us.We are so glad to get your kindly advice on our service. We will look into this, and make a plan for improve guests' experience as what you said. Thank you again for the comments. Look forward to your next coming. More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 14, 2015

I stayed at this Crown Plaza in Xi'an during a recent business trip to China. When I checked in I received a coupon for a free drink at the cafe which I used for a delicious coffee drink (see photo) and purchased an equally delicious pastry. The room was large with excellent views of the city and contained a larger... More 

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thanks for choosing Crowne Plaza Xi'an as your accommodation, and sharing your precious comment with us. We are so glad to know you had a great time while you staying with us, and our service brings you a nice experience. We look forward your next coming. More 

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