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All 2,041 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Ranked #1 of 2,041 hotels in Xi'an
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed today
hkhappygal Hong Kong
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147 people have reviewed this hotel

Traveler rating
    88
    42
    11
    4
    2
See reviews for
29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Hong Kong
Top Contributor
64 reviews 64 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed today NEW

Stayed in this hotel 3 nights a week ago. Crown Plaza is about an hour taxi ride from the airport and taxi fare cost around RMB125. I arrived at around 3:30 pm and was still told to wait for another hour before I could checkin. It was a bit annoying as it clearly stated that check in should be 2... More

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Ashford
Top Contributor
56 reviews 56 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a room on the 41st floor, and my wife noticed a black speck on the bed, which turned out to be a flea! It jumped onto the floor and she used the provided torch (flashlight to the Americans) to try and find it, and found hair all over the carpet, plus a hair band, as though someone had... More

Was this review helpful? Yes 2
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xian. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the room service has been documented and will certainly be looked into. We appreciate your feedback as... More

Malaysia
Top Contributor
57 reviews 57 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent 5 star and the highest hotel in Xian. Located outside the city wall and about 8 mins taxi ride from the hotel which cost about RMB 10. Modern, clean and very comfortable bed. We stayed in a very large suite.Front desk speaks good English. Check in was prompt and in order. We stayed for 3 nights. No convenience stores... More

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest Name, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we... More

Contributor
14 reviews 14 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel while on a Viking River Cruise tour. I have no idea what the standard nightly rate is for this property so I am unable to assess "value for money." Our hotel room was large, clean, and quite comfortable. The room contained a walk-in closet, a chaise, and a desk. The large bathroom contained both a... More

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest , Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of our hotel facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope... More

Macau, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2014

We were upgraded upon check-in and our room was located on the 43rd floor. It was spacious, comfortably furnished and clean. Practically everything a traveller would expect from an exhausting day out. The concierge had given valuable advice and helped to arrange for transportation whenever we needed. Don't miss the bar on 52 floor. It's the tallest in Xian and... More

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CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More

Barcelona, Spain
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed July 13, 2014

For my business trip, this hotel was a welcome respite from the usually difficult Chinese hotel experience. It was clean, fresh and comfortable. The room was extremely well appointed. I was up on the top Corporate floor so maybe that helped, but I can attest that it was well appreciated. I walked around the neighborhood area on Sunday afternoon enjoying... More

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CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay experience more memorable, we will continue to strive in delivering quality services, allowing our guests's indulge in the best they deserve. Thank you! More

Denver, Colorado
Top Contributor
83 reviews 83 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 1, 2014

Our stay at the Crown Plaza was marred by the fact that we were given a smoking room and no other room was available. The windows are small, but Xian is not a very pretty city - pollution from the coal plant in the center of the city does not help. There was also a hair in the bathroom sink,... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 28, 2014

Very good hotel with excellent customer service but location is not very good. every thing is quite far away. Amazing break fast and dinner. We were upgraded to higher floors. Rooms are not very big and have no widows. Office set up in the room is very good.

Was this review helpful? Yes 1
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest,thank you for your stay with us at Crowne Plaza Xi'an.We were pleased to note that you appreciated the food of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our restaurant services, and we hope to welcome you back again in the near future! More

Hong Kong
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 22, 2014

Stayed 4 nights. The decor, ambience, cleanliness and lounge sofa all provide a very comfortable and restful stay especially after a long day of sightseeing. I especially enjoy the big dressing area closet. Breakfast buffet serves both Chinese and western cuisines. One can have your choice of fresh squeezed Dragon fruit/Kiwi/Apple juice, very refreshing. Servers at dinner were very courteous... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest,thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the good facilities. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity... More

Macau
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 22, 2014

We have choosen the Crown Plaza hotel for our 3 nights stay in this historical city Xi'an. This is absolutely satisfied and comfort stay for us. As we are from the service industries as well hence we will pay extra attention from the arrival / stay and departure experience. We were impressed with the welcome services from first the bell... More

Was this review helpful? Yes
CP-XIAN, Public Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Xi'an.We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback... More

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#1 Luxury Hotel in Xi'an #1 Spa Hotel in Xi'an #2 Business Hotel in Xi'an #4 Romantic Hotel in Xi'an #6 Family Hotel in Xi'an #83 Best Value Hotel in Xi'an
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Number of rooms
315

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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