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All 2,154 Xi'an hotels

Crowne Plaza Xi'an

4.5 of 5 Hotel   |   No.1 Middle Section, Zhuque Road, Xi'an 710061, China
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Ranked #5 of 2,154 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
David W Beijing, China
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167 reviews from our community

Traveler rating
    101
    46
    13
    5
    2
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32
53
10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel may be the tallest building in Xi'an city and it could be found from a distance! Reception staff are all very friendly, especially concierge staff are extremely helpful and showed me the way to various destinations with the extreme patience. The restaurant adjacent to the hotel provides local devious food with reasonable price and is highly recommended for... More

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Sydney, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a fantastic 4 day trip to Xian and it was complimented really well with the Crowne Plaza Xian. The room we had (King Bed Club Room) was massive, really well appointed and large enough to put in a rollaway bed for our 4 year old and still have heaps of room. The actual bed was one of the best... More

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Gresham, Oregon
Top Contributor
119 reviews 119 reviews
23 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We can not say enough about this hotel, the concierge went up and beyond himself to help us. I happened to mention as a bride was leaving the hotel, that on our vacations we often get to take a picture of a bride and groom and put that picture in our online book, (have done it in Spain, Greece, Hawaii,... More

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CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your... More

Gresham, Oregon
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We heard the Viking Cruise people stay there, and discovered when we were we did, that indeed they were, as we talked to some of their people. To us that was a good indicator of quality. The hotel is modern, pretty new, and large. Our breakfasts were included, and we were very happy with the selection and quality of food.... More

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your... More

Cork, Cork, Ireland
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice modern hotel, stayed here for 2 nights in September 2014 and had a great time....food great throughout...beautiful lobby.....good spot to visit the Terrracotta warriors from......staff very nice and extremely helpful....no complaints whatsoever.

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More

London, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A good modern hotel in the centre of Xi'an, with well-equipped, very clean and stylish rooms. The front desk staff were very efficient and welcoming, room service was speedy and the breakfast buffet excellently presented and staffed, but eating in the evening was not so easy. Arriving late and wanting a snack we were directed to the top floor 'pub'... More

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.And we would like to take this... More

Istanbul, Turkey
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I loved the room design ,,, very clean and well equipped. Breakfast is very rich with a nice environment. The staff is very kind and helpful. The hotel is 5 min drive by taxi to the city center and the Muslim quarter. If I go back to Xian, I will stay there again for sure!

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More

Brooklyn, NY
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 21, 2014

I spent two nights here in early September 2014 while on a quick visit to Xi'an while on a business trip to experience, what else, the Terracotta Warriors and other local attractions. The hotel staff was very courteous, the breakfast had a lot of choices and the location was fine. I chose this location instead of within the City Walls... More

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest, Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to... More

Melbourne
Top Contributor
90 reviews 90 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 20, 2014

After two years returned to xian with family and friends to visit the Warriors again.. Stayed at Crowne plaza when it first open and a lot services were very basis... Two years on and they are in full swing.... Had dinner in the cafe, buffet was ok, but too much Chinese food.. Club lounge opened this time and service was... More

Was this review helpful? Yes
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest,Thank you for sharing the experience of your stay at The Crowne Plaza.Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations.We look forward to welcoming you back to our hotel again. Thank you! Sincerely, More

Golden, Colorado
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed September 19, 2014

The first thing we noticed when we walked in was the wonderful smell of fresh flowers in the lobby. What a wonderful gracious greeting for tired travelers. Our room was on the 41st floor so we were hoping for a great view despite the rain. The rain was the least of our problem....we felt like we had a basement room.... More

Was this review helpful? Yes 1
CP-XIAN, Guest Relations Manager at Crowne Plaza Xi'an, responded to this review

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at The Crowne Plaza xian.We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about that Problem has been documented and will certainly be looked into. We appreciate your feedback as this is... More

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Additional Information about Crowne Plaza Xi'an

Address: No.1 Middle Section, Zhuque Road, Xi'an 710061, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Xi'an 4.5*
Number of rooms: 315
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Also Known As:
Crowne Plaza Xi'An China/Shaanxi

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