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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
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Ranked #8 of 2,170 Hotels in Xi'an
A recent review
5 of 5 stars Reviewed August 8, 2013
Caroline D Manchester, United Kingdom
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593 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 8, 2013

This is a really great hotel. The service, the staff and the facilities are fantastic. Would certainly recommend this hotel. The staff spoke really good English and were so helpful and friendly. My daughter has a severe food allergy and the hotel were so good in informing us what she could and couldn't eat from the menu and cooking to... More 

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

Bay City, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2013

This was a Very nice hotel, the staff was very accommodating and tried to do everything possible to make our stay enjoyable. Additionally, it was close enough to a shopping district that one can walk and be able to do some shopping. Also, there is a night market with lot various vendors selling many different types of things, such as... More 

Review collected in partnership with Hilton Hotels & Resorts

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LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

New York City, New York
1 review
5 of 5 stars Reviewed August 4, 2013

Overall the Hilton Xi'an was a great place stay. Service was top quality and the staff couldn't do anymore to make our stay as comfortable as possible. The facilities were top notch as well. The pool was exceptionally clean and the fitness center was excellent. The bed was soft and comfortable to sleep in. The only con about this hotel... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. This is our duty and responsibility to care for our valuable guest. We hope to have the opportunity to welcome you again at the Hilton Xian. More 

Lucknow, India
2 reviews
4 of 5 stars Reviewed July 31, 2013

Good value, Nice rooms, good furnishings, good service, friendly and helpful staff and nice fitness centre. Disappointments were that Internet was flaky and some previous guest had smoked in my non-smoking room.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the unstable internet and room smell. I have taken your comments to our team to ensure in the future that we do a better job... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed July 31, 2013

As a gold member, I was upgraded to a suite. The hotel and room were very nice. Service from staff were OK, which was expected given the local recruiting constraint. I will make this Hilton the hotel to stay every time I come back to Xi'An with my family.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

Canada
Top Contributor
61 reviews 61 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed July 30, 2013

The Hilton Xi'an really works hard to maintain a five star atmosphere, but at times comes up bit short (though this is not really within their control). The Hilton Xi'an is like a 5 star island in the middle of reality. Xi'an is not a fancy, upscale city and if you step out the door or look out the window,... More 

Was this review helpful? Yes 2
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

Fort Lauderdale, Florida
Top Contributor
93 reviews 93 reviews
67 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed July 26, 2013

The hotel is very clean and gorgeously decorated. The staff is efficient, courteous, although most of them have some difficulty with English Language. The location is not particular breathtaking (it is a very ugly neighborhood) but is two blocks away from the big wall that surrounds the city. The gym is well equipped, but opens only at 7am (what a... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. Meanwhile, I noted that we have not entirely met your expectations in particular with the Internet Access. For this, I will make sure our IT Manager goes through a full check of our internet access. I do sincerely apologize for any inconvenience caused and would like to stress... More 

Germany
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 19, 2013

Really enjoyed my stay at the Hilton Xian. The hotel is located close to the old city wall which was really nice. Breakfast in the hotel was really good. Beds comfortable. The view wasn't too good from my room, but the room was really good.

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

I stayed in the Hilton Xi'an for 4 nights in July. The service was excellent and it provided a beautiful refuge after a hot day's sightseeing. The bedroom and bathroom were well appointed and the executive lounge very comfortable. The staff spoke good English and were extremely helpful. The location of the hotel is ideal for visiting all the famous... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand and I hope to have the opportunity to welcome you again at... More 

Senior Contributor
41 reviews 41 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 16, 2013 via mobile

Stayed here with my husband and son for four nights, all I can say is the hotel and the team could not have done any more to look after us during our stay. We've stayed in Hiltons around the world and this is one of the best. The location is great as its within the city walls which means that... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

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