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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
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No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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25% off + Free WiFi
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1 room 1 adult
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740 Reviews from our TripAdvisor Community

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Wetherby, West Yorks
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 17, 2014

Food good. Disappointed that the pool was not in use. Used the gym but changing room like a building site and when I returned to our room they called me and said I had taken their towel from the gym (which I had not!). Wi-Fi was very hit and miss with no service in the rooms. Interesting stalls on street... More 

Helpful?
Thank Steve P
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an City. Thank you for taking time to share your experience with us. To continue to provide the excellent service and experience to our valued guests, we regularly launch maintenance works. Swimming Pool maintenance work will be finished on July 31, 2014. We apologize for the inconvenience caused. For the free WI-FI problem,... More 

Beijing
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 16, 2014

A wedding trip to Xi'an means so much for us. And the experiences in Hilton just made this experience even better. The location of hotel is in the very center of Xi'an and the room was clean with very new facility. Although we are not high class HHonor member, the people were still extremely friendly and the service was beyond... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Yabo Z
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guests, BEST WISHES FOR YOUR WEDDING and thank you for sharing your experience with us. As you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas, a popular night... More 

Perth, Australia
Level Contributor
213 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 stars Reviewed May 16, 2014

The lobby was impressive and in keeping with the history of Xi'an, one wall was covered with a beautiful mural of warriors/horses, a beautiful chandelier in the centre and a replica of the warrior/horses figure that is housed in the Terracotta Warriors Museum in the glass display cabinet. However, we thought that the lobby didn't have enough seating compared to... More 

Helpful?
1 Thank dinkumpomm
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an City. Thank you for taking time and sharing your experience with us. As you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas,... More 

Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 14, 2014

Loved the lobby, a grand entrance to a good hotel. The breakfast has something for everyone, both Asian and Western. NO free wi-fi in rooms was a pain, and the wi-fi in public areas was not worth connecting too as it was soooo slow. The singer in the bar was very good, my mother knew most of the songs. When... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank LeeVella
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from Hilton Xi'an and the ancient city! I am writing to you in regards to your recent stay with us and thank you for taking the time to share your experience at the Hilton Xian. Actually, we do have a free wi-fi as long as you join in our membership freely. Besides of that, you will... More 

La Massana, Andorra
Level Contributor
200 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
1 of 5 stars Reviewed May 14, 2014

Hotel is in a good location & whilst a little 'tired' stiall has good accommodation, although the executive club is a bit disappointing. However the staff are possibly the worst, most useless & rudest we have ever encountered in a Hilton hotel anywhere in the world! To be avoided at all costs!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Chris C
Goodyear, Arizona
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 13, 2014

Great location inside the city wall. Beautiful lobby. Exceptional breakfast buffet. Service was just mediocre. No doorman. No turn-down service at night. Front desk service was slow and confusing, although part of the problem may have been a language barrier. Our room key didn't work when we checked in. Our room smelled awful (like sewage). Since the hotel was full,... More 

Helpful?
Thank Jean L
Los Angeles, California
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed May 10, 2014

Like some others, we stayed at the Hilton Xi'an as part of a Viking River Cruise trip. This hotel is not like the Hilton's we are used to in the States. It is actually much nicer, especially the lobby which is exquisite. The service in the hotel was very good. The breakfast buffet was pretty good. We had a little... More 

Helpful?
1 Thank LosAngelesCarol
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued guest, Thank you for staying at Hilton Xi'an and share your experience with us. We appreciate the opportunity to welcome your group. About the in room temperature, we keep it as a general one according to season's change. We couldnt change it individually cause it is controled by central air-conditioning. I will let our team members know your... More 

San Diego, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 9, 2014

We stayed at the Hilton Xi'an as part of a Viking River Cruises trip. The hotel property is 5 star in all respects. We received outstanding service from all hotel staff. Our room was very well designed, well maintained, and quiet. We enjoyed the breakfast buffet. Great food, wide selection, and excellent service. The location is in the old city... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank William C
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued guest,thank you for your kind words. We appreciate the opportunity to welcome your group and appreciate your business. So glad you were able to experience our authentic Hilton hospitality. Hilton Xi'an is really amazing just like the ancient city. Except the City Wall and the Terra-Cotta Warriors, there are lot of sight spot which worth another trip. e.g.... More 

Naples, United States
1 review
3 of 5 stars Reviewed May 8, 2014

Mostly ok except when you have questions and they do not know exactly, so you end up back and forth trying to find out; It seems to me that staff do not see or pay attention to the guests who are standing there waiting for them; I did not see smiles but cold faces, I guess could be the culture... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Walker W
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued guest, Thank you for taking time to share your experience with us. It is really a pity that you didnt satisfied with the service. I have passed all your comments to our Front Office manager and her team. They will enhance the training and will appreciate if we could have the opportunity to offer authentic Hilton hospitality to... More 

Seoul, South Korea
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 8, 2014

The hotel gave us good service. It was grateful that I was provided with a free room upgrade as a gold tier. Generally I and my wife were satisfied during the stay. Here are some improvement requirements from us. 1. room condition - It was really good but there reeked of tobacco although we had booked for non-smoking room. We... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jeyon P
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guests, Greetings from the ancient Xi'an City. Thank you for taking a moment to share your experience and kindly give us the 2 suggestions.They are quite valuable for us to improve. During your stay at Hilton Xi'an, if you need any assistance, please dial 0 to contact MAGIC Center. We will take every effort to solve the problem.... More 

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