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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
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Ranked #8 of 2,170 Hotels in Xi'an
A recent review
5 of 5 stars Reviewed November 18, 2013
IMJASIM Manchester, United Kingdom
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593 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Manchester, United Kingdom
Top Contributor
65 reviews 65 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed November 18, 2013

Beautiful hotel located in city centre which makes it easily accessible to tourist sites. Hotel lobby is grand and is something I noticed as soon as I walked in. Rooms are large and comfortable and we had a great view of the city. Breakfast area was nice and had good variety. Loved my stay here, a top quality hotel in... More 

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LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

London
Top Contributor
179 reviews 179 reviews
83 hotel reviews
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed November 17, 2013

As with most other visitors to Xian, ours was a stay of just a couple of nights primarily in order to see the Terracotta army. We thought the lobby was lovely and our room was very comfortable. Like other reviewers our one criticism was not being able to access wi-fi free from our room and having to use the lobby... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

Sunderland, United Kingdom
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 13, 2013

Stayed here for a couple of nights when visiting the Terra-cotta army. Tastefully done out and very close to the old city wall and the street food market that came alive at night. Rooms were lovely. If there was a fault it would be having to pay for wi-fi in the rooms but getting it free in the reception area.

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. In regards to the complimentary WIFI in the guest room and after double checking with our Hilton head office, this is still a standard... More 

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 13, 2013

The location of the hotel is excellent. Restaurants are fantastic. There is an ATM next to the lobby. Staff in the restaurants are friendly and sweet. Rooms are large and comfortable. I even had a good hair cut at the salon. The only con is that the promised internet connection was extremely bad. It's like having no connection at all.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. Meanwhile, I noted that based on the rating you gave us, we have not entirely met your expectations in particular with the Internet Access. For this, I will make sure our IT Manager goes through a full check of our internet access. I do sincerely apologize for any... More 

Wroclaw, Poland
1 review
5 of 5 stars Reviewed November 12, 2013

I stayed in the hotel for five nights at the executive floor. I can really advise to anybody to go to the hotel specially to book the executive room. It is located near the city wall, the opposite side restaurant serves delicious beijing duck.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

Londonuk
Top Contributor
62 reviews 62 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 8, 2013

Stayed at this hotel for three nights. Excellent location less than 15 minutes from the city wall and like most accommodation in Xi'an on a busy road that makes little difference once inside the hotel. Staff very friendly, polite and accommodating in all areas. A recent reviewer commented on the rooms overlooking a circular courtyard which is correct but really... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

Castle Rock, Colorado
Top Contributor
84 reviews 84 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 6, 2013

We stayed at this hotel for one night after seeing the Terracotta Warriors and it was a good, comfortable choice. The hotel lobby is beautiful. We ate dinner and breakfast in the restaurant, which was very good. This is a great location in the walled city. The staff was very friendly and helpful.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

Lausanne, Switzerland
Top Contributor
231 reviews 231 reviews
67 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed November 5, 2013

Beautiful hotel, nice people, great value. Chatted with 3 bartenders for 2 hours one night - lots of fun - definitely recommend. The front desk staff even helped me (waaay beyond business hours) try and retrieve a lost ATM card.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

Red Wing, Minnesota
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 4, 2013

Great Staff! We couldn't have asked for better service. We were on a 16 day tour of China and booked all of our hotle reservations with the Hilton hotels and had great service at all the Hiltons. They will be my "go to" hotels for my future vacations.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. More 

Sussex
Top Contributor
79 reviews 79 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 2, 2013

Just one night at this hotel was probably enough. The enormous lobby has many art features but lacks warmth, could just as easily be sitting in an airport with the through flow of guests. The hotel is arranged in a circular format with all rooms facing onto an inner courtyard - dont open the curtains as you will be in... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from the ancient city! First and foremost, thank you for having chosen Hilton Xi'an as the hotel choice for your recent stay and taking the time to share your valuble staying experience with us on line. We always appreciate any feedback whether positive or highlighting service or product issues so that we could improve our service quality. Once again,... More 

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