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All 2,042 Xi'an hotels

Hilton Xi'an

5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Ranked #5 of 2,042 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed April 10, 2013
Zhuang9161 Hong Kong, China
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458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Hong Kong, China
1 review
5 of 5 stars Reviewed April 10, 2013

We stayed in a standard room in Xian Hilton for 5 nights during Easter holiday and really enjoyed the whole experience. In general, it offers standard service of a five-star hotel with nothing very surprising until the day we checked out. We checked out in the morning and after settlement of the bills, we were asked if we had breakfast... More

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LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. This is our duty and responsibility to care for our valuable guest. Once again, thank you for your continuous support to the Hilton brand.... More

Hong Kong, China
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 8, 2013

We are so used to the breakfast tradition of Hitlon - a glass of freshly squeezed orange juice on offer once you sit down at your dinning table. We missed that in Hilton Xian. No drinks (water, tea, coffee, juice, milk) until you ask and the waitresses look at you as if you do not know what self-service breakfast means.... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the poor breakfast experience and I have taken your comments to our team to ensure in the future that we do a better job of... More

Portland
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 8, 2013

I only got to stay here 1 nights so maybe if I had stayed longer I would have gotten some better service. It is a nice hotel the decorations give you a sense of place at the same time you know you are in a Hilton. Rooms are a nice size. The full size window into the shower was a... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Hertfordshire UK
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

We stayed one night but were really impressed. Smooth check-in. I opted to pay for wifi as only free in lobby. It cost 10 Yuan for one hour or 60 Y for 24 hours. BBC World on TV in room. We were on 9th floor- lovely room, big bathroom but view was of courtyard whilst others looked out over city.... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. The next time you have the opportunity to travel to the area. I do hope you will be our guest again. More

Warsaw, Poland
Top Contributor
76 reviews 76 reviews
58 hotel reviews
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed April 7, 2013

We were really happy to have the opportunity to stay in this hotel for 3 nights during our trip to China in March 2013. At the begininng it was pretty difficult to get there - from the airport we arrived by shuttle-bus but none of the taxi drivers couldn't understand us, when we were saying "Hilton", "Hilton hotel" ;-). But... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Gothenburg, Sweden
Top Contributor
59 reviews 59 reviews
35 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 2, 2013

We visited Xian and concluded that this hotel has nice rooms, is located very close to the city wall and that the personnel is very helpful. The only item which could be improved is that more fresh fruits could be provided at breakfast.

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the variety of the fruits could not meet your expectation and I have taken your comments to our Executive Chef to ensure in the future that we do a better job of providing several... More

Houston Texas
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 29, 2013

This actually was one of the nicest Hilton's I ever stayed in outside their island resorts. I didn't ask but this hotel is obviously only a year or two old. The room we had on the Honors member floor was fantastic.... Well equipped, nicely furnished; had all the amenities. The problem with the place, at least from my perspective, was... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us and I am looking forward to having the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed March 29, 2013

Overall, this hotel was very satisfactory. Convenient location, clean rooms, and professional staff. If you are a gold member, make sure you check out the Executive Lounge: great service from Marria and Kangta! Will definitely stay here again.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

First and foremost, thank you for having chosen Hilton Xi'an as the hotel choice for your recent stay and taking the time to share your experience on line. We always appreciate any feedback from our valued guest. Once again, thank you for your continuous support to the Hilton brand. Best regards More

Lynchburg, Virginia
Top Contributor
115 reviews 115 reviews
55 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed March 24, 2013

We also stayed here as part of the Viking River Cruises land tour. Unfortunately we arrived as part of the last group so we didn't get a chance to explore the area around the hotel as we had to quickly prepare to attend an optional excursion at another venue and we left just after breakfast in the morning. The hotel... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Greetings from Hilton Xian and the ancient city! Thank you for taking the time to share with us your staying experience in our hotel. I always appreciate hearing from our guests – including places of improvement. In regards to the fruit served in breakfast, I will talk to our Executive Chef and let him focusing on the food... More

New York City, New York
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 22, 2013

An email conversation with Vivian Wei made things idiot-proof for us. She even provided me with maps in Chinese to give the cab driver when we arrived at the train station. The cabbie at the train station didn't get it. She just dropped us off in front of the Wanda Plaza shopping center. Luckily, the staff at the Starbucks spoke... More

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Greetings from Hilton Xian! Thank you very much for your detailed information about recommending our hotel and your city experience. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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