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All 2,164 Xi'an hotels

Hilton Xi'an

5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Ranked #6 of 2,164 Hotels in Xi'an
A recent review
5 of 5 stars Reviewed November 25, 2013
AyeshaY Manchester, United Kingdom
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522 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Xi'an
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Manchester, United Kingdom
Top Contributor
60 reviews 60 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 25, 2013

We stayed in a triple room for three days. The hotel looks amazing and was located within the old city walls and was in a good location. there were many restaurants along the same street of the hotel (Chinese cuisine, a KFC at the end of a street). For anyone who may be concerned, the large restaurant opposite the hotel... More 

Was this review helpful? Yes 2
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from the ancient city! First and foremost, thank you for having chosen Hilton Xi'an as the hotel choice for your recent stay and taking the time to share your valuble staying experience with us on line. We always appreciate any feedback whether positive or highlighting service or product issues so that we could improve our service quality. Once again,... More 

Palo Alto, California
Contributor
16 reviews 16 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 24, 2013

This Hilton in a few words... Beautiful, brilliant, spotless and pristine. As soon as you enter the hotel you know that you are in the right place. The lobby alone with almost worth the trip. I have been in Hilton's all over the world and I have to admit.. this has got to be the most amazing lobby of all... More 

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LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. This is our duty and responsibility to care for our valuable guest. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your... More 

Chicago, Illinois
Top Contributor
66 reviews 66 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed November 23, 2013

We had a printout of the hotel's name in Chinese which we showed to the taxi driver at the airport, but he still did not know where to go, luckily he was intelligent enough to ask in sign language for a phone number and he called them for directions, so we got there without much of a problem. Not so... More 

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LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. Regarding ther Outelet Operation Hours, kindly note our Cafe Xian is All Day Dinning Venue and I will forward this feedback to our F&B Manager and have him focus on customers awareness training for further service improvement... More 

Palm Desert, CA
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 22, 2013

The Hilton Xian has a stunning lobby which reflects the grandeur of the region's history. The rooms are well-appointed and comfortable, and the breakfast buffet offers a wide variety of tastes from every continent. Wi-fi- in the room was the only thing they missed. We would have loved to have stayed here a little longer-- one night was not enough.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from the ancient city! First and foremost, thank you for having chosen Hilton Xi'an as the hotel choice for your recent stay and taking the time to share your valuble staying experience with us on line. We always appreciate any feedback whether positive or highlighting service or product issues so that we could improve our service quality in the... More 

Manchester, United Kingdom
Top Contributor
72 reviews 72 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 18, 2013

Hilton Xian is a beautiful hotel, very grand when you enter it and the staff assisted with luggage immediately. Huge lobby & lovely room and great variety at breakfast time. Wifi is free in lobby but there is a charge for the wifi in your room. The hotel had shops and restaurants directly opposite. Gym & spa facilities available and... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. More 

Manchester, United Kingdom
Top Contributor
65 reviews 65 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed November 18, 2013

Beautiful hotel located in city centre which makes it easily accessible to tourist sites. Hotel lobby is grand and is something I noticed as soon as I walked in. Rooms are large and comfortable and we had a great view of the city. Breakfast area was nice and had good variety. Loved my stay here, a top quality hotel in... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

London
Top Contributor
175 reviews 175 reviews
82 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed November 17, 2013

As with most other visitors to Xian, ours was a stay of just a couple of nights primarily in order to see the Terracotta army. We thought the lobby was lovely and our room was very comfortable. Like other reviewers our one criticism was not being able to access wi-fi free from our room and having to use the lobby... More 

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More 

Sunderland, United Kingdom
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 13, 2013

Stayed here for a couple of nights when visiting the Terra-cotta army. Tastefully done out and very close to the old city wall and the street food market that came alive at night. Rooms were lovely. If there was a fault it would be having to pay for wi-fi in the rooms but getting it free in the reception area.

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. In regards to the complimentary WIFI in the guest room and after double checking with our Hilton head office, this is still a standard... More 

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 13, 2013

The location of the hotel is excellent. Restaurants are fantastic. There is an ATM next to the lobby. Staff in the restaurants are friendly and sweet. Rooms are large and comfortable. I even had a good hair cut at the salon. The only con is that the promised internet connection was extremely bad. It's like having no connection at all.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. Meanwhile, I noted that based on the rating you gave us, we have not entirely met your expectations in particular with the Internet Access. For this, I will make sure our IT Manager goes through a full check of our internet access. I do sincerely apologize for any... More 

Wroclaw, Poland
1 review
5 of 5 stars Reviewed November 12, 2013

I stayed in the hotel for five nights at the executive floor. I can really advise to anybody to go to the hotel specially to book the executive room. It is located near the city wall, the opposite side restaurant serves delicious beijing duck.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More 

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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Number of rooms: 309
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Hotel Style:
#1 Romantic Hotel in Xi'an
#2 Family Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Spa Hotel in Xi'an
#5 Luxury Hotel in Xi'an
#73 Best Value Hotel in Xi'an

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