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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Special Offer
25% Off & Free Wifi
Hilton Xi'an
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Ranked #10 of 2,170 Hotels in Xi'an
A recent review
5 of 5 stars Reviewed November 23, 2014
Brian F Cincinnati, Ohio
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Cincinnati, Ohio
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 23, 2014

I stayed at the Xian Hilton for the last 2 months for work. Plus I was there for 3 weeks in August. This place was awesome. The entire staff here makes you feel welcomed and appreciated for staying there. The hotel is well kept and if you do actually have an issue they are quick to resolve the problem. The... More 

Review collected in partnership with Hilton Hotels & Resorts

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Brian F, Thank you for taking time to share your experience with us. I am so pleased that my team members helped you had a nice stay at Hilton Xi'an. That is really appreciated and will be shared with the team. Hilton Xi'an will be your home at this ancient city forever. Welcome back at any time. Safe Travels. More 

Xi'an, China
1 review
5 of 5 stars Reviewed November 22, 2014

Beautiful Lobby, attentive staff, knowledgeable and helpful concierge in good location, great overall experience. Executive level very quiet and comfortable with very helpful staff. Great pool and spa.

Review collected in partnership with Hilton Hotels & Resorts

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear George V K, Greetings from the ancient Xi'an city. Thank you for your compliments on our facilities and sevice. We hope and look forward to welcoming you in the future. Safe Travels More 

Phuket, Thailand
Level Contributor
103 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed November 21, 2014

It started with the check-in: yes, we are in China, but the expectation in an international hotel is that the desk staff has the English knowledges to ensure a smooth check-in. Also asking some basic questions seemed to disturb and rather annoy them. In addition they refused to credit our stay as reservation was made via an internet portal. In... More 

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Dominic B, General Manager at Hilton Xi'an, responded to this review

Dear MiroSu, Thank you for taking the time to write the review. We are very disappointed to hear about the issue with your stay. Your point on English language has been taken and followed up. We are rolling out English training once again and hope this will improve our communication. In regards to points being credited to your stay this... More 

Gloucestershire, United Kingdom
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 20, 2014

Stayed here for 2 nights in October as part of a package tour. The reception area was spectacular. Our room was spacious and well furnished, with a large comfortable bed and a glamorous bathroom! Breakfast was buffet style with a good selection of Western and Chinese dishes available. The hotel was within easy walking distance of the old city wall,... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Brenda B, Greetings from the ancient Xi'an city. Thank you for taking time to share your experience with us. Thank you again for your compliments on our rooms, food and location. Our China Club Chinese restaurant also provides superb Shaanxi food and famous Daoism food, don't forget to have a try during your next stay. We look forward to... More 

Ontario
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed November 19, 2014

The hotel is located inside the old walled city and within walking distance of one of the gates. The rooms are among the best we have stayed in and very well appointed. The glass wall between the bathroom and bedroom is very unique, but with a touch of a button a curtain drops down to give you privacy. Shopping is... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear DISTTHDR, Greetings from the ancient Xi'an city. Thank you for your comments and nice pictures sharing. So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you back soon. Safe Travels. More 

Wheaton, Illinois, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

Beautiful lobby, centrally located. The Executive Lounge has a high quality breakfast and happy hour food, that is sufficient to be a full meal. Very quiet and relaxing and easy to do business work. Conciege staff is extremely helpful providing recommendations for sight seeing and restaurants.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Cathie K, Thank you for your comments. I am so pleased that you had a nice stay at Hilton Xi'an and our staff are helpful to your stay. We hope and look forward to welcoming you in the future. Best regards More 

London, United Kingdom
Level Contributor
176 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed November 17, 2014

Very nice hotel placed within the old city wall (beautifully lit at night) and close to some good restaurants. Lovely reception area and bar just off. Good well appointed room but what is it about glass bathroom walls. I don't want my husband watching my vain efforts to get out of a bath! Breakfast is a bit of a zoo... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear manytravels_11, Thank you for your kind review. I am so pleased that you had a nice stay at Hilton Xi'an. Our China Club Chinese restaurant offers famous Shaanxi food and Specific Daoism food, so next time during your stay here, maybe you can have a try. I blelieve you will not disappoint on that. We look forward to welcoming... More 

Rochester, Michigan
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed November 15, 2014

My husband and I stayed here for 4 nights in late October. The staff was friendly, helpful, and provided great service. We have Hilton Gold status and were fortunate to get upgraded to the Executive floor with access to the Executive Lounge. We had a courtyard facing room and it was very quiet. The room was clean but somewhat small.... More 

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time to share your experience with us. I'm so glad that you had a nice stay at Hilton Xi'an. Thank you for your comments on Wifi. We are very happy to announce that Hilton Xian will go through a major WIFI upgrade before end of 2014 and... More 

Stirling, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 15, 2014

This really is a lovely hotel which lives up to its 5 star rating. Beautiful rooms with an amazing bed. Great bathroom - although personally I am not a fan of glass walls looking into the bathroom but it seems to be a trend! Breakfast was very good.

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time to share your experience with us. I am so pleased that you had a wonderful stay at Hilton Xi'an. Thank you for your compliments on our facilities and breakfast at Cafe Xian. Next time during your stay, you may try our Chinese restaurant-China Club which serves... More 

北京, China
1 review
4 of 5 stars Reviewed November 14, 2014

Wanda Plaza is next to the hotel, food, shopping, movies are very convenient. The hotel building is back to shape the whole building, in the middle of a large courtyard designed as a garden, very quiet. Although the hotel is close from the street, but in the static part of Nao. Room and lobby designed with unique ideas, reflect the... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time to share your experience with us. As you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas,... More 

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