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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
Best prices for: 1 room 1 guest
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Ranked #7 of 2,171 Hotels in Xi'an
A recent review
5 of 5 stars Reviewed July 17, 2014
AznStevieZ Berkeley, California
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556 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Berkeley, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Xi'an is not a very touristy city, but this Hilton is indicative of the luxury hotels in China that you can only find in cities like Shanghai. Great service and great looking rooms, I probably enjoyed the hotel more than the city.

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Just wanted to thank you for your recent stay here at Hilton Xi'an! So glad you were able to experience our authentic Hilton hospitality. Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and... More 

Haining, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2014

the holtel is not bad but the position is a liilte bitter far away with the scenic zone, good for Business Bad time for us as the swimming pool is not open. Very difficult to get a taxi, nobody help to get the taxi and if you ask they will have some one . can not compared with other hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time and sharing your experience with us. Hilton Xi'an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Only 45 minutes you can arrive at the famous Terro Cotta Warriors. If you need... More 

Chicago, Illinois
Top Contributor
53 reviews 53 reviews
13 hotel reviews
274 helpful votes 274 helpful votes
3 of 5 stars Reviewed July 13, 2014

While on a Viking tour of China and leaving Beijing and the Ritz Carlton ( 5 stars) our next stop was Xi'an and the Terracotta soldiers. We arrived at the Hilton and the staff was there and very efficient in getting us our room. The room was nice , the bathroom area different but nice , however the shower stall... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thanks for your kind comments about your recent stay with us. I'm so sorry about the black mold in shower stall. It has been rectified and we are working on the maintenance program. Thank you for your valuable comments on humidity. We will purchase more dehumidity facilities and offer every guest... More 

brisbane, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

Highly recommended in Xi'an. No problem about communication at all. All staffs speak good English and helpful on the tour and transport for busy city of Xian. Thank you for all the staff guide on tour and help , Hilton Xi'an.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Just wanted to thank you for your recent stay here at Hilton Xi'an! So glad you were able to experience our authentic Hilton hospitality. Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and... More 

1 review
4 of 5 stars Reviewed July 6, 2014

Be sure to book your airport online or before leaving on your trip. We tried to call from the hotel we were staying in before and the VIP lounge from the airport and could never get through. We took a pretty sketchy cab from the Xi'an airport and think we got ripped off on the fare. It was more expensive... More 

Review collected in partnership with Hilton Hotels & Resorts

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time and sharing your experience with us. Our Magic Center 86(29)8738 8888 is always waiting for your call. Could you please double check the number you dialed? I'm so sorry about the taxi you met, but it not always be like that. I recommend you to reserve... More 

Saint Louis, Missouri
Top Contributor
80 reviews 80 reviews
11 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed July 3, 2014

We stayed at the Hilton Xian on June 15 and 16, 2014. The Hotel lobby is very large with a nice sitting area, a bar/lounge right off the lobby and an accurate copy of the bronze archer's chariot from the pottery soldiers exhibit in the lobby. The room was clean, large and comfortable with a safe in the room closet.... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thanks for your kind comments about your recent stay with us and I'm so glad that you are satisfied with our facilities. Except for the Wall, there are also many other places of interest in Xi'an worthy of your visit, and these spots are easy to reach from Hilton Xi'an. For... More 

San Jose, California
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 3, 2014

We stayed 3 nights in this great hotel. I would highly recommend it and we were very satisfied with the rooms, food and service. We will definitely stay there again when travels bring us back to Xi'an. Location is so-so: If you are looking for an upscale neighborhood this is not the place. It is not within walking distance to... More 

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time to share your experience with us. I'm sorry for the events happened during your stay, but that was really unexpected occurrence. We apologize for any inconvenience caused. About the HDMI cable, we have purchased now and prepared for Guests at any time. Thank you for your... More 

Guangdong, China
2 reviews
1 of 5 stars Reviewed July 2, 2014

It was Sunday night, starting from 10 pm to 4 am the next day. There was a big drilling machine working on a road next to the hotel. Even the closed window in my room that has think glass was vibrating by the loud noise. I could not sleep at all until 4 am. No hotel staff care.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an City. Thank you for taking time and give us your valuable comments. As the road next to our hotel was being renovated, it caused noises and we were not informed. I am so sorry for that. If we were told ahead of time, we would never arrange noisy guest rooms for our... More 

Beijing, China
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 1, 2014

The rooms were impressive - definitely Hilton-standard, including very comfy beds and pillows. My 4-star rating is purely on the strength of the rooms. Location was pretty good - within the walled city. Service was fine except for check-out which took ages. You may want to give extra time for this... The buffet breakfast looked good but upon closer scrutiny... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time to share your experience with us and you appreciation for our rooms. I'm so sorry we make you wait when you check out. Though our Front Desk team have tried their best to quicken the process, we had to keep you wait because of the high... More 

Kobe, Japan
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

It's located in city center, maybe...so it was good location for our customer to pick me up and also very close to the world herritage so called "Terracotta army" and "Dayan Ta(Giant wild goose pagoda)".

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for taking time and sharing your experience with us. As you mentioned, Hilton Xi’an is located in the heart of the ancient city, within the 600-year-old City Wall and a short walk from the landmark Bell tower. Entertainment and dining options abounds nearby, as well as shopping, clubs, cinemas,... More 

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