We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,849 Xi'an hotels

Hilton Xi'an

5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Hotel website
Hotel amenities
Special Price
Save up to 20% off
Save Saved
You added Hilton Xi'an to your Saves list
Hilton Xi'an
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
88%
Ranked #4 of 1,849 hotels in Xi'an
Certificate of Excellence 2013
A recent review
Write a Review

357 people have reviewed this hotel

Traveler rating
    194
    122
    32
    7
    2
See reviews for
75
114
22
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
There are newer reviews for Hilton Xi'an
See the most recent reviews
Bay City, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2013

This was a Very nice hotel, the staff was very accommodating and tried to do everything possible to make our stay enjoyable. Additionally, it was close enough to a shopping district that one can walk and be able to do some shopping. Also, there is a night market with lot various vendors selling many different types of things, such as... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More

New York City, New York
1 review
5 of 5 stars Reviewed August 4, 2013

Overall the Hilton Xi'an was a great place stay. Service was top quality and the staff couldn't do anymore to make our stay as comfortable as possible. The facilities were top notch as well. The pool was exceptionally clean and the fitness center was excellent. The bed was soft and comfortable to sleep in. The only con about this hotel... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. This is our duty and responsibility to care for our valuable guest. We hope to have the opportunity to welcome you again at the Hilton Xian. More

Lucknow, India
2 reviews
4 of 5 stars Reviewed July 31, 2013

Good value, Nice rooms, good furnishings, good service, friendly and helpful staff and nice fitness centre. Disappointments were that Internet was flaky and some previous guest had smoked in my non-smoking room.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the unstable internet and room smell. I have taken your comments to our team to ensure in the future that we do a better job... More

San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 31, 2013

As a gold member, I was upgraded to a suite. The hotel and room were very nice. Service from staff were OK, which was expected given the local recruiting constraint. I will make this Hilton the hotel to stay every time I come back to Xi'An with my family.

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand. Best regards More

Canada
Top Contributor
56 reviews 56 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 30, 2013

The Hilton Xi'an really works hard to maintain a five star atmosphere, but at times comes up bit short (though this is not really within their control). The Hilton Xi'an is like a 5 star island in the middle of reality. Xi'an is not a fancy, upscale city and if you step out the door or look out the window,... More

Was this review helpful? Yes 2
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Cypress, Texas
Top Contributor
78 reviews 78 reviews
68 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed July 26, 2013

The hotel is very clean and gorgeously decorated. The staff is efficient, courteous, although most of them have some difficulty with English Language. The location is not particular breathtaking (it is a very ugly neighborhood) but is two blocks away from the big wall that surrounds the city. The gym is well equipped, but opens only at 7am (what a... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. Meanwhile, I noted that we have not entirely met your expectations in particular with the Internet Access. For this, I will make sure our IT Manager goes through a full check of our internet access. I do sincerely apologize for any inconvenience caused and would like to stress... More

Germany
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 19, 2013

Really enjoyed my stay at the Hilton Xian. The hotel is located close to the old city wall which was really nice. Breakfast in the hotel was really good. Beds comfortable. The view wasn't too good from my room, but the room was really good.

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013

I stayed in the Hilton Xi'an for 4 nights in July. The service was excellent and it provided a beautiful refuge after a hot day's sightseeing. The bedroom and bathroom were well appointed and the executive lounge very comfortable. The staff spoke good English and were extremely helpful. The location of the hotel is ideal for visiting all the famous... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. We always appreciate any feedback whether positive or highlighting service or product issues. Once again, thank you for your continuous support to the Hilton brand and I hope to have the opportunity to welcome you again at... More

Senior Contributor
41 reviews 41 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 16, 2013 via mobile

Stayed here with my husband and son for four nights, all I can say is the hotel and the team could not have done any more to look after us during our stay. We've stayed in Hiltons around the world and this is one of the best. The location is great as its within the city walls which means that... More

Was this review helpful? Yes
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! Thank you for your review of your past stay with us. This is our duty and responsibility to care for our valuable guest. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Moncton, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 15, 2013

We were with a package Viking River Cruise tour and this was the assigned hotel with which we were mostly pleased. Some details of dealing with reception in English are a bit pedantic but overall very good service in English. Rooms comfortable and well appointed with spacious bathrooms, tub and shower spaces. SMOKING is a big deal as even though... More

Was this review helpful? Yes 1
LilianROGER, General Manager at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. I hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Been to Hilton Xi'an? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Xi'an

Also Known As:
Hilton Xi`An Hotel
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi
Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#4 Family Hotel in Xi'an
#80 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
Official Description (provided by the hotel):
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Priceline, Booking.com, Travelocity, Hilton EMEA, Hotels.com, Tingo, Ctrip DaoDao and Venere so you can book your Hilton Xi'an reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Xi'an, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.