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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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1 room 1 guest
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645 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (645)
  • Mar-May only
    (187)
  • Jun-Aug only
    (198)
  • Sep-Nov only
    (156)
  • Dec-Feb only
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Heusden, The Netherlands
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 31, 2015

Had the privilege to stay on the exec floor, and surely rooms are spacey, clean and comfortable, but the food/snacks in exec lounge are mediocre at best. Also shame that internet in room is not free (and that's a euphemism).

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear cjozisse, Thank you very much for your review. I would appreciate if you can reach out to me off line since all of our club floor guests receive complimentary internet and I have not seen any charges on your account. I have no idea what happened. Your point on the food is well taken. The past two days we... More 

Pune
Level Contributor
140 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 30, 2015

Beautiful hotel, great location. We reached here from Shanghai on an overnight train. The hotel is quite close to the rail station and we could walk into it. The staff was nice and cooperative and allowed us to do an early check-in as well as late check-out. Wifi in the lobby was ok.

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear 9ADB49, Thank you very much for your very nice review. The team will be delighted to know this when I share it with them. With best regards, Dominic Brennan General Manager More 

Newcastle, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 14, 2015

We stayed at the Hilton for one night. A special mention for Rafal (front desk) who was fantastic, friendly and prompt with responses when we had any queries or issues. Breakfast buffet was good. We had book the room via booking.com and had no issues with payment. We stayed in one of the cheaper rooms, which was well equipped. The... More 

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear TheLalas, Thank you for your review. I will be sure to pass on your message to Rafal and that is much appreciated to recognize the effort our Team members put into taking care of our guests. Thank you also for your comments on the good breakfast, location and no billing issues. I can assure you we put every effort... More 

Tilba Tilba, Australia
Level Contributor
103 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed January 12, 2015

I had some really strange and unsettling issues around advance purchase payment with this hotel. If I had written this review a couple of weeks ago I would have rated it terrible, as I was pretty upset about some of the things that happened. But I'm going to give the hotel the benefit of the doubt, and just assume that... More 

Was this review helpful? Yes 4
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear BMOL, Thank you for your review that has been shared with the team. As you know we have taken this off line as the Hotel cannot find any issues with a double billing charge and it is being taken up with banks and credit company. We are sorry that we did not connect with you during your stay as... More 

Virginia Beach, Virginia
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed January 10, 2015

Great location and authentic Chinese culture right out the front door. Hire a cab for the day and go anywhere you want. I walked out the front door and went down one block across the street then back and felt I was in true China unlike the touristy cities. Nice restaurant and bar clean rooms can not go wrong with... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear HutchXVX, Thank you for your very nice review, it is much appreciated. The comment on the nice restaurant and bar will be passed over to the food and beverage team and they will be delighted. With best regards, Dominic Brennan General Manager More 

Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 8, 2015 via mobile

Overall experience is not bad. It's a nicely decorated hotel and you get what you need in an international brand hotel. The breakfast spread was what we loved most and exceeded our expectations. However, the room cleanliness needs attention, we can see some dust/ dirt at corners of the room (maybe the vacuum couldn't reach these corners). It will be... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear han_wong, Thank you very much for your review, it is much appreciated. Thanks also for the positive comments you made and the issues you have raised will be taken up with the team here. With best regards, Dominic Brennan General Manager More 

Reading, United Kingdom
Level Contributor
97 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed January 6, 2015 via mobile

I stayed here in December 2014 and am totally disenchanted by the Hilton in Xi'an. Where to start - let's say up front the good point was that the people were friendly and the location good. The bed was comfy and the pillows good. I will also say I am a Hilton Honours holder and hence the Hilton is my... More 

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear GillianMW, Thank you for your review and comments. I really appreciate the good points mentioned about the Hotel and please accept our most sincere apologies for other issues. I wish we had the opportunity to connect before and I also apologize for my not being aware. I will be reaching out to you off-line. With best regards, Dominic Brennan... More 

Vancouver BC
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 4, 2015

Stayed here for two nights and definitely made the right choice. Behind the hotel is a huge mall. across is a big chinese restaurant and some local seafood restaurant. unfortunately i did not get the chance to try it. The pool is really really nice. The room is great. Huge bathroom. Complimentary bottled water in the room. Front desk can... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear StellaStyle, Thank you very much for your review. Thank you also for your nice comments on the hotel, the team will be delighted to receive this. With best regards Dominic Brennan More 

Beijing Region, China
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 4, 2015

We had a great weekend trip to Xian. We made reservations for a driver and guide in advance of our arrival (via a tripadvisor frequent poster - Bryanbai) Mr. Lee, the driver, was at the airport for our arrival and we were at the Hilton an hour later. The hotel is very nice and is in a great location. Mr.... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear 88Beijing888, Thank you for your lovely review of Hilton Xian. Thank you also for your nice comments on location, driver and guide. I will be sure to pass these on. Wishing you a Happy 2015 Dominic Brennan General Manager More 

Silver Spring, MD
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed January 3, 2015

If you’ve come to Xi’an as a tourist, you’re probably headed to see the terracotta warriors. But you’ll probably have some down time at the hotel. Here are two things my husband and I found out that we hope will help you— Like any big international hotel in China, the Hilton here has a fabulous breakfast buffet. Half the room... More 

Was this review helpful? Yes 3
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear arwilliams1117, Thank you for your very nice review and lovely comments on Breakfast Buffet and hotel location. I will be sure to pass these on to the team. Wishing a Happy 2015. Dominic Brennan General Manager More 

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