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All 2,042 Xi'an hotels

Hilton Xi'an

5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Ranked #5 of 2,042 hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 30, 2014
foxxboy Birmingham UK
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441 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Birmingham UK
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 30, 2014

Journeyed by High speed train from Beijing. This was great and went well. What didn't go well was trying to follow the hotel directions from the subway to the hotel. The map on the website is very poor and really should show the nearest subway to get off at. It is then a good 20 min walk with no clear... More

Was this review helpful? Yes 1
JeanMichelKok, Director of Operations at Hilton Xi'an, responded to this review

Dear valued guest, Greeting from Hilton Xi'an! Thank you so much for staying with us and take time to share your experience and suggestions. The subway near by the hotel is a new open one. We will do the update soon later. Once you couldnt get clear sense for your next visit, please call us for help if need. Of... More

beijing, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 24, 2014

Has freish frout jiuse that child can drink. the hotel is very close to the City achcint wall .but the envierment is not good too many restrants and not smell good. There is a drag store in front the hotel is very felxible to people who take children to visit if child get cold it is easy to get medisine... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Greetings from Hilton Xi'an and the ancient city! Thank you for taking the time to share your experience with us. Hilton Xi'an is centrally located within the ancient City Wall, near popular shopping and sightseeing destinations. And it is very convenient for guests to enjoy the local food cause the Shaanxi Flavor street is just beside the hotel. Once again,... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2014

A good hotel overall, but it is very expensive to upgrade to include breakfast and wi-fi service. The staff seems trying to sell upgrades when possible without helping the guest to make rational decisions. I ended up spent 350 RMB per day for an upgrade, while I only use the breakfast and wi-fi service (maybe they changed me to a... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Scottsdale, Arizona
Top Contributor
121 reviews 121 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 18, 2014 via mobile

I recently stayed at the property on a short business trip. They gave me a nice suite upgrade to an amazing, well decorated room. The Executive Lounge was excellent and had a decent breakfast selection. Perhaps the best part of my experience was the staff. They were outstanding, spoke excellent English, and greeted me each day with a smile. My... More

Was this review helpful? Yes 2
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Greetings from Ancient Xian city and thank you for your valued comments. I noted that we have not entirely met your expectations in particular with the Internet Access. For this, I will make sure our IT Manager goes through a full check of our internet access. Would appreciate if you could let us know where you were standing for the... More

Napa, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 13, 2014

Recommend this Hotel -Convenient location for both business and pleasure - very good accommodations- friendly staff -concierge staff go out of their way to make sure your needs are taken care of. Breakfast has everything available to suit your needs & or wants

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Thank you for taking the time to share your experience at the Hilton Xian. Thanks also for replying your positive feedback in our guest questionnaire. It is our honor to take good care of every single guest. We hope to have the opportunity to welcome you again at the Hilton Xian and remain your hospitality choice in Xian. More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2014

Overall we had a very good experience at this hotel. Not perfect but what you would expect from a Hilton hotel even in Xi'an. Good location, not really a short walk but walk-able to Bell tower. Room was nice and a couple of extra things done by the staff were appreciated. We had a lot of noise outside our room... More

Was this review helpful? Yes 1
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the noise outside your room. Would you mind let us know more details that whether this noise is caused by hotel Engineering or outside. I... More

Aguada, Puerto Rico
1 review
4 of 5 stars Reviewed January 7, 2014

I stayed at this hotel for 11 days on a business trip. Everything was fine and the gym and sauna area is great. I experienced 2 problems. 1-The problem I had is that I requested airport pickup and they quoted me RMB550 and Charged me RMB900. Been working with the Sales manager for 30+ days now to get a refund... More

Was this review helpful? Yes
JeanMichelKok, Director Of Operation at Hilton Xi'an, responded to this review

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted due to the airport pick up charging and room temperature. I have taken your comments to our team to ensure in the future that we do a... More

Senior Contributor
26 reviews 26 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 2, 2014 via mobile

We stayed here in December for two nights our first time in China. We came from Beijing by bullet train, which was great. We had written to the hotel by email telling them when we would arrive and would they send a car to pick us up, they simply didn't reply in spite of us writing three days before arrival.... More

Was this review helpful? Yes 1
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! I noticed that through your comments, we have not entirely met your expectations, in particular with the pre-arrival experience. I sincerely apologize for the inconvenience and will personally talk to our Reservation Manager and Front Office Manager and have both of them focusing on the service follow up and improvement in the... More

Colombo, Sri Lanka
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 27, 2013

Hilton xian Location: located next to the city centre And is very close to the CBD. Due to its location within the city wall it's busy day and night. Hotel: Large hotel with very good amenities. Easy to spot with a large "Hilton" light board thus quick to identify. Around 30 mins from the xi'an north railway station. (at night)... More

Was this review helpful? Yes
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! Thank you for taking the time to share your experience at the Hilton Xian. This is only through guests' comments like yours that we are able to improve and maintain the Hilton service standards and quality. We hope to have the opportunity to welcome you again at the Hilton Xian and remain... More

Princeton, New Jersey
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 26, 2013

We recently stayed 3 nights at the Hilton, Xi'an. This is a beautiful property in a convenient location within the city walls. The lobby is truly spectacular with a modern, Chinese motif and the staff were very hospitable. The room was very comfortable, quite modern and aesthetically, unusually pleasant with reproduction chinese ceramics as decor additions. Upon check-in, we asked... More

Was this review helpful? Yes 2
JeanMichelKok, Director of Operation at Hilton Xi'an, responded to this review

Greetings from Hilton Xian and the ancient city! I am writing to you in regards to your recent stay with us, and subsequently the guest comments that you completed. Thank you for your comments and I will personally talk to our Front Office Manager and Executive Chef and have both of them focusing on the service standards and food quality... More

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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Xi'an #3 Romantic Hotel in Xi'an #3 Spa Hotel in Xi'an #4 Business Hotel in Xi'an #4 Luxury Hotel in Xi'an #78 Best Value Hotel in Xi'an
Hotel Class
Official Description (provided by the hotel)
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
Number of rooms
309

Questions & Answers

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1 question
10 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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