Hilton Xi'an (China/Shaanxi) - Hotel Reviews

Ted M

Marietta, Georgia

Senior Contributor

31 reviews

6 hotel reviews

Reviews in 9 cities

4 helpful votes

“Wonderful hotel, amazing location”

Reviewed September 7, 2012

Anyone staying in Xi'an (mostly to view the Terracotta army) should consider staying at this hotel. Beautiful lobby, close to city walls, and near the night market. Service was excellent. Breakfast was excellent.

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Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels. More

CORick

Denver, CO

Senior Contributor

24 reviews

11 hotel reviews

Reviews in 12 cities

41 helpful votes

“Very Nice”

Reviewed September 4, 2012

I've stayed in various hotels throughout Beijing and Hong Kong. This is one of my favorites in Xi'an. We booked the executive suite with a King Bed and were welcomed with fresh fruit, nuts, and savory treats. The bathrooms were very nice complete with old style tub, seperate marble shower with rain shower head. \ Seperate working areas with large... More

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Just wanted to thank you for your recent stay here at Hilton Xi'an. The hotel showcase elegant and traditional Chinese Tang dynasty touches that invariably distinguish the hotel from other Xian luxury hotels. We are so glad you were able to experience our aughentic Hilton hospitality and Xi'an culture. We looking forward to see you soon. More

AdvisorKing

Vancouver, B.C.

Top Contributor

52 reviews

51 hotel reviews

Reviews in 45 cities

92 helpful votes

“Comfortably met our needs”

Reviewed September 2, 2012

We stayed at the Xi’an Hilton for two nights. As a family of four with two teenagers, we booked two rooms, in advance, via Expedia. We paid an average of $157 per room, per night, which included breakfast for some, but not all members of our party. The hotel is located within the walled part of the city, about 8... More

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Thank you for your review for Hilton Xi'an and we are glad to hear that you will come back again. For next time, you could easy to dial 0 to contact our magic center for anything out of control in your room. They will assistant you to solve the problems. We always endeavour to offer the highest level of service... More

penangboy

Hong Kong

Senior Reviewer

7 reviews

7 hotel reviews

Reviews in 3 cities

5 helpful votes

“Mediocre”

Reviewed August 27, 2012

The hotel looks new. I did not ask the age. It is located in the Muslim district of the city which is great for us who were visiting during the end of Ramadan and there was so much to offer in the alleys. Location was fine with us. Room was nice. Doors and walls are at least thick enough. Beds... More

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Thank you for taking the time to post your review. We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the... More

hmemling

Hong Kong, China

1 review

3 helpful votes

“I am not too surprised!”

Reviewed August 26, 2012

A hotel without their own people manage the Concierge, without their own Spa, all the possible services they contract out if they can, I wonder what Hilton management needs to do in the property. I went to the Concierge to ask for the local tour price, they gave me a flyer without fix prices on it, their collaterial is poor... More

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Thank you for taking the time to post your review. We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the... More

freq_traveler09

New Jersey/ New York

Senior Contributor

29 reviews

28 hotel reviews

Reviews in 27 cities

13 helpful votes

“Good Hotel but rough around the edges”

Reviewed August 24, 2012

I think the hotel and property are great. There was a lot of construction going on outside, which made transportation a hassle when we visited. Its located in the old city and so lends itself to exploration by walking around - beware that Xian is an extremely densly packed old town within the city walls. The staff is relatively inexperienced.... More

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Thank you so much for your good comments about your stay at Hilton Xi'an. Hilton Xi'an has the largest guest rooms in the city with an average size of 43 square metres. The rooms showcase elegant and traditional Chinese Tang dynasty touches that invariably distinguish the hotel from other Xian luxury hotels. Hilton Xi'an is located in a new business... More

parbez

Boston, Massachusetts

Contributor

17 reviews

13 hotel reviews

Reviews in 11 cities

20 helpful votes

“A very mediocre hotel”

Reviewed August 20, 2012

Nothing was terrible about this hotel. We had a clean room, breakfast was ok. The location of the hotel was not ideal. Although it was inside the city walls, it was relatively far away from the main attractions and was not in a particularly interesting area. Staff was varied. The servers at the bar were very friendly and engaging, however... More

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Thank you for taking the time to post review on this website We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded... More

cami068

Bologna, Italy

Contributor

17 reviews

15 hotel reviews

Reviews in 14 cities

10 helpful votes

“A food mix of Chinese and European cultures”

Reviewed August 16, 2012 via mobile

The location of the hotel is strategic: in the center of the city, near the local restaurants and shops of the city. The hotel is not such huge, good dimension. The swimming-pool is big enough: good for swimmers. The weak point is the cleaness: still some steps need to be taken... Nebertheleds an over all good impression.

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Thank you for taking the time to write a review of our hotel. I was delighted to read that you are satisfied with our service and facilities. Regarding to the location, the Hilton Xi'an is located within the ancient city wall which only takes 15 to 20 min. by walking from the hotel, and 25 min. to walk to the... More

al z

Shanghai, China

Reviewer

3 reviews

1 helpful vote

“very good”

Reviewed August 12, 2012

This is a very good hotel. Good location. We booked our trip via CTrip, and saved about 40% on airfare and hotel combined for 5 days stay. The rooms have good space, not cramped, clean, good beds, with large bathrooms. We enjoyed the pool. The lobby has an exact replica of the bronze chariot found in the museum. The staff... More

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See 2 more reviews by al z for Xi'an

Dear Guest, Thank you for taking the time to write a response after your recent visit. I was delighted to read that you have a positive visit to this hotel and found the service, rooms, food, facilities 'make' the hotel and your stay memorable and enjoyable, it is such a pleasure to receive such positive feedback. Regarding to your breakfast... More

CocoCoucou

Libreville, Gabon

Senior Contributor

21 reviews

20 hotel reviews

Reviews in 20 cities

15 helpful votes

“Not worth the money”

Reviewed July 14, 2012

For the price, and the expectations of a 5-star, don't bother. We were sorely disappointed to find that air conditioning only means that your room will be between 22-24 degrees Celsius. As we like to sleep colder, we couldn't control it! And it was at 24 degrees after a scorching day. Despite calls to the front desk, who were unable... More

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Thank you for taking the time to post your review. We were sorry to learn that you were disappointed with your recent stay at Hilton Xi'an. We always endeavour to offer the highest level of service and it would appear that on this occasion that we failed to meet your expectations. Your comments will of course be forwarded to the... More

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Hilton Xi'an

Hilton Xi'an

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