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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Ranked #9 of 2,171 Hotels in Xi'an
A recent review
5 of 5 stars reviewed 1 week ago
William G Virginia Beach, United States
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568 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
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    (163)
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There are newer reviews for Hilton Xi'an
See the most recent reviews
Virginia Beach, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything went very well, upgraded to a suite that was fabulous. My wife took several videos to send to friends and family. Beds were very comfortable, and the room was very quiet. The TV had many channels in Mandarin and English. I would Highly Recommend.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear William G, Thank you for your review. Thank you also for your nice comments. The beds are often mentioned for their comfort and we are so happy this has been recognized again. With best regards, Dominic Brennan General Manager More 

Ottawa, Canada
Top Contributor
87 reviews 87 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night here and the hotel was up to all Hilton standards, the service was fine, but the wifi was quite poor and they wanted us to pay for it. I was able to get it free with my Hilton membership, but really!

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear CanadianJourney, Thank you for your review. The Hotel Wifi system has been recently upgraded and is very fast and it is very rare for hotel to receive a Wifi complaint. For domestic websites and emails they are obviously faster than overseas for a number of reasons beyond hotel control, but our system is one of the latest and very... More 

Seattle
Contributor
18 reviews 18 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really fantastic location with spacious good rooms and great service. The staff was very friendly and tried their best to make our stay a comfortable one. Room service was a little late so we ended up not having time to enjoy it but everything else was great.

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear LilaSeattle, Thank you for your review. Thanks for your comments on great location as this is one key point. Can you let me know more details of the late room service at dominic.brennan@hilton.com for my follow up. With best regards, Dominic Brennan General Manager More 

Folsom, California
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A rather expensive hotel. Checked in close to midnight and found out that despite the bookings showing buffet breakfast included, they refuse to honor it. When I showed the bookings on laptop, they said, it will take next morning 8:30 AM to verify it. Well, by that time we would gone for a private tour. It was a lot of... More 

Was this review helpful? Yes 3
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Jim S, Thank you for taking the time to make the review. The hotel is very clear with it's system if breakfast is included or not. The Hotel system allows immediate verification whatever time of day. If however our guests have booked the room through a third party, and hotel only receives the booking without breakfast, most offices in... More 

Bristow, Virginia
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I spent two nights at the Hilton Xi'an as part of a Viking River Cruises tour of China. Our room was certainly clean, comfortable, and quiet enough, but our experience fell short in some other regards which in accumulation resulted in our stay falling short of what we'd expect from Hilton. In particular, we and several members... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear BristowEd, Thank you for taking the time to write the review. Thank you also for your nice comments on our room. We do apologize for the key card issue and small change. We have changed the system at the front desk and ensured we have enough small bills at all times for our guests, so thank you for pointing... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 2 nights. After a long cab ride from the station in pouring rain, it was a relief to walk into such a nice property. The lobby is out of this world....one has to see it to believe it. Close to various attraction..including the muslim street. They arranged a trip to the terracotta warrior museum since we... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Sunjay V, Thank you very much for your review on the hotel. We really appreciate the detail and it will be shared with our team. We are going to review the point about the room temperature. Our system is overall a very good system and I know as we leave winter and move into spring with different temperature changes... More 

Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We'd been in China for about a week and when I checked in I asked for an Eastern exposure room because I had not been able to get any air conditioning in prior rooms in equivalent international chain hotels in two other cities. The front desk staff took special time to find that room for us. I was pleasantly surprised... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear dianescalgary, Thank you very much for your kind review. Your point on breakfast clarity will be taken up and with all booking channels we will make a review to ensure rates and inclusive packages are well presented. With best regards, Dominic Brennan General Manager More 

New York City, New York
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was booked through our tour company and was very nice. We had booked 2 connecting rooms for my husband and I and our 2 young children. When we arrived they did not have any connecting rooms available - Needless to say I was not happy since the tour company had confirmed the connecting rooms many times. They only... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear leenavb, Thank you very much for your review and we apologize for any issue regarding the connecting room. We are reviewing this whole procedure to ensure all communication is sent properly to hotel by all hotel booking agents and channels, and to ensure any translations are not miscommunicated. Thanks for highlighting. With best regards, Dominic Brennan More 

North Wales, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Beautiful hotel but all fur coat and no underwear !!!! Staff unhelpful not friendly ..charged for everything with hidden service charges .tips expected for everything .food nothing special . ,not allowed to use pool unless using swim cap ,,behold sell them there at extortionate prices .just feel everything was designed to get money .

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear tanyarees, Thank you for your recent review. We are very sorry on how you feel about the hotel. I can assure you we have no intention of making guests feel how you felt. The swimming cap is mandatory as stipulated by local government policy and Hotel needs to follow the guidelines or may face a fine. There is signage... More 

Montreal, Canada
Top Contributor
50 reviews 50 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel offered a very clean, well anointed room within the Wall of ancient Xi'an. The room was of typical (that is to say, very high) Hilton standards. The restaurant was very good (Chinese menu with pictures) and breakfast was excellent. We visited the Xi'An terracotta warriors museum during out stay. The trip to the museum was approximately 90 minutes.... More 

Was this review helpful? Yes 3
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Carlo M, Thank you very much for your review and kind comments on hotel and breakfast. The team will be delighted when I share your points. Traffic can depend on time of day and season and based on your point we will ensure to advise our guests best we can. With best regards, Dominic Brennan General Manager More 

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