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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
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Ranked #8 of 2,170 Hotels in Xi'an
A recent review
5 of 5 stars reviewed yesterday
David M
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593 Reviews from our TripAdvisor Community

Traveler rating
    333
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    52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

This place rocked ... Probably helped a little bit from being a Hilton Gold member an getting an upgrade to an executive room which was excellent & luxurious. Access to the executive lounge & a complimentary buffet breakfast which was yummy. Hospitality was off the wall. Also, it used the name game in saying that Michelle Obama & her security... More 

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Lake Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a great experience at the Hilton Xi'an! The front desk and all of the employees we encountered were friendly and helpful. The lobby was busy with a good vibe. The breakfast buffet was very good. The Executive Lounge was nice and quiet. They serve more of a continental breakfast; we opted for the restaurant. As a diamond member,... More 

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Arizona
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Hilton this the past weekend with a couple of friends. It was a great experience from the start. I was personally escorted to the exec lounge to check-in. And as a Hilton diamond I was upgraded to an exec floor suite. Audrey walked me to my room and told me she would be around this weekend... More 

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Boca Raton, Florida
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 5 days ago NEW

The minute we arrived at the hotel, we were treated like royalty. A staff member personally escorted us to the Executive Floor to check in and upgraded us to a suite. The Executive Floor manager and her staff was extremely attentive and helpful. My husband was walking outside on the street and fell. The guest service's manager, Peter, rushed him... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We have been upgraded to Executive Room even though we are not Hilton HHonors member. The receptionist Eva WANG did not hesitate to propose Breakfast & Happy Hour deal when I have overlooked to book the room with breakfast included. She made extra effort to follow through to ensure we are well taken care during our stays with them. The... More 

Review collected in partnership with Hilton Hotels & Resorts

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Priscillia C, Thank you for taking the time to make such a nice review on Hilton Xian. We really appreciate your nice comments on Eva Wang, she will be rewarded, and the Club Lounge Service and Housekeeping services. I can assure you they will be delighted when I show your review to our Team Members. With best regards, Dominic... More 

los angeles
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

On recent vacations I have not stayed in many Hilton properties but the Hilton in Xian was a knock-out. Overall, my two days there were extremely comfortable with a terrific rain shower head and bathroom overall, great food in the hotel restaurant and very accommodating staff. My one minor quibble was that the towels needed to be replaced. Also, a... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear John H, Thank you for your review. We really appreciate your comments on the shower, bathroom and food. Our team is always very motivated when receiving such appreciation, as they puts lots of effort into their daily tasks. We note your comments on the towels and will review this. With best regards, Dominic Brennan General Manager More 

Etobicoke
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

A very comfortable hotel in a reasonably well located spot. However be aware if booking through the North American reservation number that what they offer during booking may not be offered once in China. Traveling with children, we were told we could have a free cot in the room for a child and that children ate free. When we arrived,... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Seagall267, Thank you for taking the time to make the review. I have emailed you on the day on check out when I heard about the case. Please accept our sincere apologies for the mix up from Hilton Reservation Centre. Communication definitely needs to be improved, as we believe a cot is a crib and not a roll away... More 

singapore
Top Contributor
107 reviews 107 reviews
71 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 1 week ago

After a day of sightseeing, it was nice to come back to a plush, comfortable hotel. Linens were super-nice, including the softest hotel bathrobes ever. Powerpoints are built for travellers, accepting a wide range of plugs. On the down side, toiletries were average, and the selection of free coffee and tea in the room was poor. The location is convenient.... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear airconditionedNation, Thank you for taking the time to make a review. Thank you very much for the nice complements on the hotel, the team are very appreciative for this. The Bathroom amenities are Peter Thomas and we stand by them as a Global Hilton Brand. If you can drop me a note on what you feel can be improved... More 

Clearwater
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time at this hotel. Things didn't go completely smoothly but the front office manager, Tony, was great. I would stay here again due to his friendliness and professionalism. Hotel lobby is typical Chinese - spacious and very clean. Great welcome. Location is near the nightly outdoor restaurants, shopping and city wall. Room is modern with nice bathroom and large... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear FuzzyClearwater, Thank you for taking the time for making a review. Thank you for your nice comments on Tony and the hotels' location, we really appreciate that. Please accept our sincere apologies for the bathroom door issues. I can assure you since we were aware of this all rooms have been inspected along with the windows. With best regards,... More 

Surrey, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is located within the ancient city walls. A great place to be to subsequently visit the old walls. Also well placed for a trip to the Terracotta Army. In our vehice it took us around an hour. Our room was very spacious with extremely comfortable with a very large bed. Staff were friendly and most spoke good English.... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear 329geoff, Thank you for taking the time to make a review. Thank you also for your lovely comments on location, room, friendly Team Members, comfortable bed, food and the large pool. It is very much appreciated and will be shared with the team. With best regards, Dominic Brennan General Manager More 

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