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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
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Ranked #10 of 2,170 Hotels in Xi'an
A recent review
3 of 5 stars reviewed 1 week ago
travelfun001 Toronto
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
Level Contributor
268 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed 1 week ago

On the surface this is a nice hotel, rooms are nice in appearance however carpet not quite clean enough, linens not as high quality as expected. The room size was OK, however, there was not much room to walk around (due to large chair/ottoman). Bathroom was spacious. We had the buffet dinner (once) and buffet breakfast (twice) and the food... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear travelfun001, Thank you for taking the time to make a review, and your comments on the nice hotel and spacious bathroom. Please accept our sincere apologies for your not being happy with a number of issues that I can assure you will all be followed up accordingly. With best regards, Dominic Brennan General Manager More 

Cincinnati, Ohio
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have written a review about Xian Hilton before and said how much I love staying there. Well they did it again. Excellent service, friendly helpful staff, and great rooms. If I am in Xian this is where I will stay.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Brian F, Thank you very much for your very nice comments on staff, service and rooms. Our Team Members hard work is paying off. Thank you for the recognition. With best regards, Dominic Brennan General Manager More 

Vancouver, British Columbia, Canada
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family stayed here July 2015 during our 12 day tour of China. Our travel agent chose it for us and it was a great choice. Staff was friendly and efficient. Since we had pre paid through our agent, we just had to leave a deposit to check in and that process ran smoothly. The spacious lobby is lovely with... More 

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Leah T, Thank you very much for your kind review. We really appreciate your nice comments on our friendly and efficient Team Members, the lobby, rooms, bathrooms, bar service, breakfast buffet and Hotel location. Your point about the food could have been hotter is well taken, and has been passed over to our Chef. Thank you again and regards,... More 

Mexico City, Mexico
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the perfect hotel to relax after a long day visiting the Terracota Warriors or the Walled city. It's very well located within the walls. The hotel decor and the quality of the furniture and finishings is excellent. I could say that it is above many Hilton Hotels around the world. Great bed and pillows too. The service was... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear jlocam, Thank you very much for your review. Thank you also for the complements on the concierge team. Please accept our sincere apologies for the buffet replenishment and I can assure you that this will be taken up with the team. With best regards, Dominic Brennan General Manager More 

Anaheim, California
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We also had stayed at the Hilton Beijing and this Hilton is almost as nice. The buffet breakfast was good with a lot of choices. The executive lounge was very cozy and inviting. Had a corner suite with 2 bathrooms, separate bedroom. Staff was very helpful. No complaints and worth staying here.

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Rob21100, Thank you very much for your comments on the Hotel. They are really appreciated and will be shared with the team. With best regards, Dominic Brennan General Manager More 

Warsaw, Poland
Level Contributor
66 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the best hotel I’ve ever stayed in. It’s high above quality of all other Hiltons. Facilities are just amazing. Due to HH Diamond status I’ve got an upgrade to corner suite. It contained of separate living room and guests toilet and private part of bedroom, wardrobe and bathroom with huge window to bedroom. All in a great shape... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear PL_Michal, Thank you very much for your kind review. Your comments about the Staff and Breakfast will be shared with the team. Thank you. With best regards, Dominic Brennan General Manager More 

Melbourne, Australia
Level Contributor
137 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The city of Xi'an is a so called "secondary Chinese city" so in many peoples view a smaller city, well at 8M people that is the a bit bigger than Denmark's population.....so not so small indeed! We arrived as part of trip to see the warriors and had booked in for the weekend at the Hilton. To our delight we... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear John TGN, Thank you very much for your nice comments and review. We really appreciate your mentioning the gym, pool, rooms, staff's smile and the breakfast and coffee. Thank you. With best regards Dominic Brennan General Manager More 

Staten Island, New York
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton during the land part of the Viking River Cruise. We were not disappointed in the choice of the Hilton. Wonderful food, service and rooms. The breakfast was plentiful with a wide variety . Coffee was always flowing which is important to me.

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Joanne H, Thank you very much for your review and especially your comments on the room, breakfast, coffee and staff. Much appreciated. With best regards, Dominic Brennan General Manager More 

Robbinsville, New Jersey
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Xian Hilton on a recent trip to China. The helpfulness of staff, the beauty of the lobby, the extensive breakfast buffet, the comfort of the rooms and the terrific location made for a terrific stay. I highly recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Robin M, Thank you very much for your review, especially on the staff and the breakfast. Our Team Members will be delighted when I tell them. With best regards, Dominic Brennan General Manager More 

Longmont, Colorado
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here to visit the Terra-cotta Warriors. It was a comfortable, upscale hotel with excellent service. The staff was very helpful in directing us to various tourist sites. We felt right at home right away. Excellent service, excellent food and excellent rooms. We could not asked for more.

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Les W, Thank you very much for your nice review. The team will be delighted when I share your message. With best regards, Dominic Brennan General Manager More 

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