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All 2,042 Xi'an hotels

Hilton Xi'an

5.0 of 5 Hotel   |   No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Ranked #6 of 2,042 hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
NVJudie Pahrump, Nevada
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444 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Pahrump, Nevada
Top Contributor
61 reviews 61 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were on a Viking River Cruise and we arrived in Xian to view the Terracotta Warriors. Unfortunately the pollution was bad in Xian at at the time . Hubby wasn't feeling well and I went down to Customer Service for help and I met Lily (not sure about the spelling). I was hoping to get directions to an apothecary... More

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

A smart hotel in a convenient location. Has all the usual features to be expected of Hilton hotels. The glass wall between the bathroom and the bedroom is a bit strange but there is a blind between the two if you want privacy. The bed was enormous and very comfortable. On the down side the toilet blocked the first time... More

Was this review helpful? Yes 1
polonorte
Contributor
16 reviews 16 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

At the moment you arrive at this hotel you find a massive and very impressive lobby, But it finishes there. The Hilton rooms in most places are almost the same; at this Xian Hilton the bathroom tub faced the beds with a curtain to pull down over the floor to ceiling glass. But the biggest problem with the Xian Hotel... More

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear smallbearPolonorte, Thank you for your recent review. Thank you for your nice comments on the impressive lobby and for our helpful manager who changed your room due to facing local people’s residences The location of the hotel is excellent, just inside the 800 year old city wall. In fact only a five minute walk away. We are also a... More

Frome, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

After Beijing this Hotel was nearly as good, we found the staff excellent and the food was very good, It was well placed for some of the attractions in the area. The City wall, and Bell Towers were a reasonable walk away.

Was this review helpful? Yes 3
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hilton Xi'an is within easy walking distance of the old city wall and gate. There are many trade businesses that operate on the roads where we walked enroute to the city wall and it was very interesting to see how the locals operate their businesses and workshops. There were no good restaurants nearby. The hotel was not up to... More

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear aarjay, Thank you for your recent review. We are very sorry to hear of this. Thank you for your compliments on location, the nice room and the breakfast. The comments about English language at the concierge is well taken and we are reviewing this department and will make changes. What happened with the A La Carte food order is... More

Scotland
Contributor
19 reviews 19 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here as part of a Viking Cruise tour. The first impression is excellent as the hotel has a stunning entrance. Check in was done by Viking and we had been told by the guide to tip the porter one dollar for delivering the cases to the room. I was not happy with the dismissive attitude from the porter when... More

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Livimember, Thank you for your recent review. Thank you for pointing out the issue of being asked to tip the porters. We take this very seriously and of course there are consequences to people’s actions and it will be followed up. Thank you for your nice comments on the lobby, bathrooms, showers, great location and bar service. I understand... More

Brussels, Belgium
Contributor
16 reviews 16 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I enjoyed staying at this Hilton hotel. The room I stayed in on the executive floor was gorgeous and the service was good. It is a shame wifi is not accessible in all the rooms. I was upgraded to the executive floor, so i could have wifi access. The Thai massage I had was outstanding as well as the services... More

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Valued Guest, Greetings from the ancient Xi'an city. Thank you for your recent review. Thank you for your kind comments on our service and spa. About the WiFi connection, all of our guests can enjoy the free WiFi service when easily join in Hilton HHonors. If you need any assistance at hotel, please feel free to contact Magic Center... More

Helsinki, Finland
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel lobby was really magnificent. The rooms were really nicely decorated but the smell o mold was everywhere, especially in the bathroom. Maybe the hotel was not constructed properly. The pool was undergoing renovation, presumably due to some mold problems, because in the pictures it looked very modern ... In the July heat you really miss the pool!. The... More

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Mervik, Thank you for your recent review. Thank you also for your nice comments on the lobby, room decoration and your OK comments on breakfast and dinner buffet. We apologize for the pool not being opened but after three years there was some necessary works to be carried out. The pool opened July 18. Thank you for the comments... More

Silver Spring, MD
Top Contributor
145 reviews 145 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As a Hilton Honors member, we have stayed at Hilton's extensively however this was one of the most disappointing we have encountered. We were traveling with 5 other couples on a tour and several people had issues with their rooms. The most serious was rooms that had a distinct sewage smell coming from the bathrooms. One couple moved right away,... More

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear FenwickBill, Thank you for taking the time to write the review. We are very sorry that you found the hotel experience disappointing. All your comments have been taken very seriously and will be followed up to make improvements. We can and will make it better. Thank you very much for your nice comments on our Team Members and they... More

1 review
3 of 5 stars Reviewed 3 weeks ago

The Hilton Xi'an is located very closed to a night market where mainly Muslims open their restaurants. If you need to grab something without putting a finger on those expensive hotel dining or simply want to try something local, just get across the street! And the City Wall is just few blocks away, so is the bell tower. However, smile... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Samuel, Thank you for your recent review. Thank you also for pointing out the excellent locations details of hotel. We are sorry about the smiling issue and we know you have mentioned this before. Such a pity we got scored so low for this when our Team Members put so much effort into service for our guests. We will... More

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Additional Information about Hilton Xi'an

Address: No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Xi'an 5*
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Also Known As:
Hilton Xi`An Hotel Xi`An
Hilton Xi'An China/Shaanxi

287 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Family Hotel in Xi'an #3 Romantic Hotel in Xi'an #4 Spa Hotel in Xi'an #4 Business Hotel in Xi'an #5 Luxury Hotel in Xi'an #75 Best Value Hotel in Xi'an
Hotel Class
Official Description (provided by the hotel)
Located in central Xi’an and surrounded by some of the city’s most popular shopping areas.Hilton Xi’an is one of the quintessential hotels in Xi’an that is ideal for both business and Leisure travellers. ... more   less 
Number of rooms
309

Questions & Answers

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16 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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