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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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25% off + Free WiFi
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740 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

It had always been a dream of mine to visit Xi'an, but never did I expect that one of the best parts of the trip was the hotel. I was proactively contacted before my arrival asking if I needed a car to pick us up. Since there is not train, and traffic is horrible, this seemed like a great option... More 

Helpful?
Thank Michael G
Perth, United Kingdom
Level Contributor
672 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
2 of 5 stars Reviewed 1 week ago

A prerequisite for a 5 star hotel is to offer a good night's sleep to guests.Free internet in the room. Good shower. This hotel failed in two aspects. The free WiFi is only available in the lobby. Where non residents utilise the facility and guests can not get a seat. It is also very slow. I am aware of Hilton's... More 

Helpful?
Thank gastronaut_11
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear guest, First of all I will like to sincerely thanks you for your comments on Tripadvisor. Getting feedback from our guest is always extremely important to give us an opportunity to pin point issue to correcting and learning from it. I am indeed fully agree with you, one of the main goal of 5 start hotels is to ensure... More 

Hong Kong Region, China
Level Contributor
189 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location is unbeatable : inside the city walls and walking distance to several sightseeing highlights. Also some good shopping and good restaurants in this area. All good. Though it started badly with our airport pick up which got forgotten. Though, this was the only hick up. The stay was pleasant and the service was great. We stayed 4 nights... More 

Helpful?
Thank Tk100964
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest Thank you for sharing your recent experience on TripAdvisor. My sincere apology about your miss-pick up, after talking to my team we realize it was due to a email exchanged missed. I am so please to hear my team react quickly to make it right to you upon arrival and you were pleased you enjoyed our suite and... More 

Sydney, Australia
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A wonderful hotel in the vibrant city. Visiting the terracotta warriors then stay here. The Hilton provides a serene oasis to return to once the sight seeing and visits are complete. The service is exemplary from the front desk to the lounge to the bars and restaurants. The rooms are clean, spacious and comfortable. Highly recommended

Helpful?
1 Thank Stephen M
FredyPascalHauc, Manager at Hilton Xi'an, responded to this review

Thank you for sharing your recent experience on TripAdvisor. It is wonderful to know you felt the care from our Team members during your interactions with them. We are pleased you enjoyed our city and sightseen . Please do not hesitate to contact us directly if you travel bring you back in Xi'an, the team will be delighted to see... More 

上海, China
1 review
5 of 5 stars Reviewed 3 weeks ago

HILTON provide the best survice in this trip. 钻石卡会员升 级待遇。早餐种类虽 然不多,但品质很 好,而且 提供具有 当地特色的食物。礼宾 部服务贴心、体贴,花费大量精力尽量满足我们的需求:在酒店游泳 池维护期间,安排去别家酒店,包括与对方酒店沟通协调、安排用车。以及提供果盘弥补维修期间给客人带来的不便。 no picture uplode. And the 200 words is strict requirement.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tang X
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review
Google Translation

尊敬的客人: 感谢您下榻西安万达希尔... More 

Houston, Texas
Level Contributor
99 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

located inside city wall, close to east side wall. service excellent. good buffet breakfast. clean room. hotel concierge was very helpful. we took private car service, of course to terracotta soldiers museum, great geese pagoda, and Shanxi history museum for one day, and to hanyanglian (Han emperors mausoleum) on way to airport. taxi was cheap but hard to catch. we... More 

Helpful?
1 Thank terry h
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Guest, Thank you for your kind comments on this website. I am pleased to read your comments, and very happy to see our team members have provided an excellent service as it should be to our guests. Please do not hesitate to contact me to let me know which room number you did stay to be able to review... More 

Lake Bluff, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Hilton Xi'an, located inside the city walls, is a beautiful hotel, one of Hilton's finest. The rooms are large and luxurious with good views of the city. The service at this hotel is truly exceptional. We arrived after a long day and the hotel arranged a private room for us to have dinner, and helped us picked a delicious... More 

Helpful?
1 Thank EdW502
HiltonJessicaLi, Public Relations Manager at Hilton Xi'an, responded to this review

Dear EdW502, Just wanted to thank you for your recent stay here at Hilton Xi'an.We are pleased to hear you enjoyed your stay and will let Operation team know that they helped you have a great stay with us. All of us at Hilton are passionate about hospitality and we hope to see you again soon. With best regards, Jessica More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm a Diamond member staying with a group at a lower price, so I was not able to receive any points of which was no problem with me.They upgraded me to an executive suite with out asking! Awesome!!!!!

Helpful?
Thank Roland A
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Mr Rolland A Thank you for your kind comments and your understanding about not receiving any points due to the promotional price you received. I am so pleased to read that you had a positive stay at our hotel, our staff recognized you to upgrade you right away as such loyal Hilton Honor member and it is such a... More 

Troyes, France
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just amazing. It was my first time in a Hilton and I have to say I was not disappointed. The interior of the hotel is beautiful. And the room...bigger than my first appartments! A king-sized bed, at least 47"-screen embedded in the wall, tasteful decoration, great bathroom with a window between the bathroom and the room, which you can block... More 

Helpful?
2 Thank Mushaboom10
HiltonJessicaLi, Public Relations Manager at Hilton Xi'an, responded to this review

Dear Mushaboom10, Thank you for your nice review and good comments on our room, decoration, bathrobe,amenities and food. Your comments about staff’s English will be taken up with Training Department. We look forward to seeing you soon. With best regards, Jessica More 

Xi'an, China
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is one of my favorite hotels to stay in when I need a break from life while living in Xi'an. I can go here, be pampered in the spa and by everyone I encounter. The hotel room is exquisite and the beds are so soft! I go here for a weekend off and on during the year just to... More 

Helpful?
Thank Ronna F
FredyPascalHauc, General Manager at Hilton Xi'an, responded to this review

Dear Mr Ronna F Thank you for your kind comments, I am so pleased to read that you had a positive stay at our hotel which is the place you enjoy to have a break giving us a chance to pamper you. It is such a pleasure to receive such comment. I am happy to let you know since a... More 

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