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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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1 room 1 guest
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646 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (646)
  • Mar-May only
    (187)
  • Jun-Aug only
    (199)
  • Sep-Nov only
    (156)
  • Dec-Feb only
    (104)
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Boston, Massachusetts
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I stayed at the Hilton Xi'An as part of a private tour package to 3 cities in China. While the outside of the building was rather mediocre, the interior was tasteful, elegant, and very clean. Staff were consistently attentive and courteous. Wifi connection in the room was an extra charge, which I initially paid for; alas, it... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear arandj4ever, Thank you very much for your review and your very nice comments on hotel service, facilities and food. The wifi is complimentary upon joining Hilton Honors membership and I apologize if this was not explained to you at the front desk. Your point about the wifi not working will be looked into and we will check every room... More 

Jeddah, Saudi Arabia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Came away with very happy memories of our stay here. The hotel is very well located in the ancient, happening part of the city, close to many tourist attractions. Well laid out rooms and an exceptionally grand lobby. Excellent guidance and support by the staff, particularly the lady (Ivy Liu, I hope I remember the name correctly) at the concierge... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear adil983, Thank you for your very nice review and we are so happy that we made Happy Memories for you. Also we will for sure pass on your nice comments about Ivy. Again thank you very much. With best regards, Dominic Brennan General Manager More 

iceland
Level Contributor
145 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 stars Reviewed 1 week ago

Totally loved our stay there. From walking into the stunning lobby, wonderful quick check in by the very professional Eva Wang who was very helpful thru our stay, to the great room, we were happy with mostly everything. Breakfast was plentiful, did not try the buffet at night but it also looked great, the tea room was lovely and staff... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear lisa026, Thank you very much for your nice review and in particular your nice comments about Eva. I will for sure pass them on. Your point about English is well taken, we do schedule regular English training, but obviously we need to review what we do. Wifi in the room is complimentary upon joining Hilton Honors membership and we... More 

Singapore
Level Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 3 nights in twin-bedded rooms on the Executive Floor (8/F). The 9th floor is the top floor. At the Xian Hilton, non-smoking rooms are truly non-smoking. No airfreshener "fragrance". We also requested quiet rooms and were assigned such. The room: modern and comfortable. Air-con was easy to use and does not blast like some other hotels'. Plenty... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear JCheng, Thank you very much for your nice review and the team will be delighted when I share this with them. In particular I will mention your note about the concierge. With best regards, Dominic Brennan General Manager More 

Marietta, Georgia
Level Contributor
149 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location and rooms were very nice. The lobby is large and well appointed. The spa and gym were also decent. The front desk service was spotty and the AC in the rooms is not the best. The concierge staff were very helpful. The food in the restaurant for breakfast was ok. We stay in Hilton hotels quite often and... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Runnerny2244, Thank you very much for your review and nice comments. Please do drop me a note on dominic.brennan@hilton.com, as I would love to know more about the spotty service at Front Desk and the air con issues. With best regards, Dominic Brennan General Manager More 

The Pas, Canada
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful Hotel, exceptional lobby, gorgeous rooms with unique furnishings, very comfortable beds, very well appointed bathrooms, beautiful views. Efficient check in and check out. Great buffet breakfast, sure to satisfy any taste. Great service for food and drinks in the lounge. Location is fantastic.

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear sunlover6588, Thank you very much for your very kind review, and we are so happy you enjoyed your stay at Hilton Xian. The team will be delighted when I share the message. With best regards, Dominic Brennan General Manager More 

easley, sc
Level Contributor
108 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I will offer an different perspective than most are doing. It is a fine full service hotel within the city walls. Was there as part of a Viking River Cruise. The hotel is inside the city walls, the surrounding neighborhood has missed out on the China development story as living conditions and nearby food stands and restaurants are let's just... More 

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Wilmington, Delaware
Level Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived late and were greeted w/ upgrades to their Executive Floor for our rooms. Eva Wang at the front desk took great care to ensure that our rooms were perfect for our family visit. We had a beautiful suite with lots of space to relax. The Executive Lounge was also wonderfully staffed and provided great service during our visit.... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear kwitsil, Thank you for taking the time to make such a nice review of our hotel. Comments such as yours really motivates the team. I will make a point to personally tell Eva, and to share your overall comments about the suite, club lounge, and location to the whole team. With best regards, Dominic Brennan General Manager More 

Chengdu, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

1) GSM Maria is a really nice lady cuz she can always totally understand what the guest needs and take initiative to help. 2) The girl at reception desk when we checked in also provided us good service except the immature upselling skill, but it doesn't matter. 3) Except those above, most of other staff here should be trained better... More 

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear dqj771, Thank you writing your review and your nice comments on Maria. She will be delighted when I pass on your message. Overall I know the team here tries very hard to please every guest, of course not every time we can get it right, but they do try to make it always happen, so please accept our sincere... More 

Seoul, South Korea
1 review
1 of 5 stars Reviewed 3 weeks ago

when i was in hilton xian, it was bad time the room condition was good, but service was very bad. First, when i was check-in, the staff said my reservation didn't include breakfast. But my reservation included breakfast. so i said to the manager about that she said "you check your reservation" so i checked again and again. after five... More 

Was this review helpful? Yes 1
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear lemonalala, Thank you for taking the time to make a review and please accept our sincere apologies for what seems a catalogue of errors. I have no idea why this happened, as the team does really care for all of our guests. The key card in the room is an energy card put in the slot to make sure... More 

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