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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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Hilton Xi'an
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Ranked #8 of 2,170 Hotels in Xi'an
A recent review
4 of 5 stars reviewed 2 days ago
FuzzyClearwater Clearwater
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585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Clearwater
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Second time at this hotel. Things didn't go completely smoothly but the front office manager, Tony, was great. I would stay here again due to his friendliness and professionalism. Hotel lobby is typical Chinese - spacious and very clean. Great welcome. Location is near the nightly outdoor restaurants, shopping and city wall. Room is modern with nice bathroom and large... More 

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Surrey, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This hotel is located within the ancient city walls. A great place to be to subsequently visit the old walls. Also well placed for a trip to the Terracotta Army. In our vehice it took us around an hour. Our room was very spacious with extremely comfortable with a very large bed. Staff were friendly and most spoke good English.... More 

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Uberlingen, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel provides good servcei and good quality in the city center, but is failing miserably in providing adequate internet connection to stay connected and even charges for the service, a rarety in modern Chinese business hotels

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Peter K, Thank you for your review and please accept our regret on your dissatisfaction. The WIFI system in the hotel is of very high speed and we receive many good complements. Unfortunately to the China Firewall all Hotels in China get an unfair appraisal from overseas guests. In fact all International hotels in China have over 75% domestic... More 

Houston, Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is as expected, comfortable. The breakfast is great. The room is clean and nice and the bathroom is very spacious. There is an indoor pool on the third floor that's empty most of the time. One negative comment - no good coffee or tea in the room. Just nescafe and tea bags. From the hotel you can walk... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Inka_Austin, Thank you for your review. Thank you very much for your nice comments as well. The Nescafe Coffee pouches in the room are complementary. We also provide complimentary Twinnings Tea. I can assure you that if you order Coffee from Room Service or any of the outlets it is a freshly brewed coffee and I would recommend any... More 

Matthews, North Carolina
Top Contributor
74 reviews 74 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a fantastic hotel and staff. I am spoilt that being a diamond honors member I get the upgrades, and we were upgraded to a corner suite, simply beautiful. I can safely say this hotel is one of the best that I have stayed in, anywhere, within the Hilton chain, and that includes Waldorf's in Europe and Asia. The staff,... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear David L, Thank you for your recent review and your very nice comments. In particular your comments on Zora, Rafael and Peter will be raised with the team. Thank you very much and regards, Dominic Brennan General Manager More 

London
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Modern nice standard good quality Hilton. Great bed, nice bathroom. Good location in Xi'an, particularly for exploring the city wall. Swimming pool a really good length but a little cool. And you need to wear a swimming cap (which they can lend you). English speakers among the staff a bit of an issue. Concierge couldn't recommend a restaurant to us.... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear 4DeltaMike, Thank you for your review and your positive comments on the bed, bathroom and location. We are reviewing our English training and will definitely keep up with it. Your point about not being able to recommend local restaurants locally is also being looked into, as we do have a list and I have no idea why our people... More 

Swindon, United Kingdom
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for two nights in April 2015 on a tour of China. Rooms are very well appointed with all amenities you would expect from 5 star. The mini bar was well stocked and a variety of glasses were available which was a nice touch. My wife celebrated her **tieth birthday whilst here and they provided... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear MalMasters, Thank you for your review. Thank you also for your very nice comments on hotel. We receive many comments on our breakfast and have a wide range of items including local Shaanxi dishes. Please drop me a note on dominic.brennan@hilton.com on what you felt was missing and I would be happy to review for further improvements. Best regards,... More 

Manila, Philippines
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked 3 rooms during our 2 nights stay. One of them is the disabled room for my mom. It's spacious and really make things easier for pwd as well as older people. The floor itself has a garden where guests can walk and smell the fresh air. Definitely worth the stat.

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear tifanny_5172, Thank you for your review. Thank you also for your very nice comments. The garden on the 5th floor is very private and a nice tranquil setting away from the bustle of Xian. With best regards, Dominic Brennan General Manager More 

Russellville, Arkansas
Top Contributor
135 reviews 135 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Xi'an Hilton for two days on a recent trip to China and were very happy with the facility. When we arrived check in was very quick and efficient. We were taken to our room and were very pleased with the cleanliness of the hotel facility and also our room. The hotel location is... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Michael W, Thank you for your review. You put so many nice comments there that the team and I really appreciate it. Your point about the cheesecake will be looked into, as we want that to be just a great as everything else. With best regards, Dominic Brennan General Manager More 

TROY, MI, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel, its restaurant, the lobby, & its rooms were very elegant. It was easy to get a cab, fares were generally 15-20 RMB - less than $4 USA to tourist areas such as the Drum Tower and Bell Tower. Getting cabs back to the hotel sometimes took 20-30 minutes with many strange unlicensed cars offering rides. The one negative... More 

Review collected in partnership with Hilton Hotels & Resorts

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Steven S, Thank you for your review. Thank you also for your nice comments. We are a bit baffled about the vegetarian options as China Club Restaurant has a large selection of vegetarian dishes written in English and Chinese with many pictures, Cafe Xian and Room Service menu also has a vegetarian selection and the buffets of breakfast, lunch... More 

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