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Hilton Xi'an

Travelers' Choice award winner
5.0 of 5
Hotel website
No.199 Dongxin Street, Xincheng District, Xi'an 710005, China
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25% Off & Free Wifi
Hilton Xi'an
Best prices for: 1 room 1 guest
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Ranked #7 of 2,170 Hotels in Xi'an
A recent review
3 of 5 stars reviewed yesterday
xelajane Temple City, California
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613 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Temple City, California
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

Location seems to be very good, however, the food at the buffet was just passable. Go for the noodle/soup area. Breakfast is a bust. The rooms are just a little above fair. Bathrooms are big with a full length window looking into the room from the bathtub. There is a window shade for privacy but does not obscure the light... More 

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Level Contributor
1 review
5 of 5 stars Reviewed 5 days ago NEW

Excellent room, service and professional staff. Excellent place from which to launch a tour of the Terra Cotta Army, several museums or enjoy a theatrical performance. This mostly blue-collar neighborhood location offers a glimpse of everyday life in Xi'an. The chef prepared food is good but you are also close to excellent restaurants as well.

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear 334deweyu, Thank you for your kind review. We really appreciate your comments on our excellent service, professional team members, location and food. We are in hospitality 24 hours a day, 365 days days a year, and when we have comments such as yours, we know we are going in the right direction. Best regards, Dominic Brennan General Manager More 

Denver, Colorado
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 1 week ago

I must say from the moment we checked in with Kitty as a Hilton Gold member, we where blown away with the staff at this hotel. After spending 2 weeks in China with zero customer service it was very nice to come to Hilton in Xi'an where customer service really is top class. The executive lounge staff Riven, Smile where... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear KlingFrance, Thank you for your nice review and comments on Kitty, Riven, Rafael, all Team Members, food at the lounge and the massage. I can assure you all will be delighted when I pass on your comments. You note about the breakfast buffet is well taken and in July we will be launching a second breakfast venue to keep... More 

Vancouver, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for two nights, after our train journey from Pangyao. This is a great option for those who want a comfortable stay while visiting the terra cotta warriors and surrounding temples in Xi'an. The lobby is very welcoming, and in fact has rose petal fragrance when you enter. The food is do-able, not amazing, but you'll get descent... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Love2travelnaidoo, Thank you very much for your review and the nice comments on the lobby, decent Western food selection, nice lounge, impeccable service, the bed, breakfast and room service. We really appreciate it. Your note about the pizza and shampoo has ben noted. With best regards, Dominic Brennan General Manager More 

Salt Lake City, Utah
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel, inside the city walls of Xi'an. We paid to upgrade to the "twin hilton executive room" and my wife and I and two children easily fit in this size room. Staying in an executive room provides you with access to the executive lounge with complimentary breakfast, tea time, and happy hour. All of the food... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Dave R, Thank you for your review and your nice comments on the excellent hotel, food at the lounge, rooms and team members, especially Rafael. I can assure you Rafael will be delighted when we pass on your message. With best regards, Dominic Brennan General Manager More 

Toronto, Canada
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hilton Xi'an is a very beautiful. We were upgraded to a suite because our room was not ready, which was a very nice touch. The complimentary breakfast was FANTASTIC! The service was very attentive overall. However, the room service was very very bad. We ordered the Seafood pizza and a burger both of which were pretty gross and overpriced.... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear MrService1, Thank you for your review and your nice comments of the beautiful hotel, breakfast, location and our Team Members, especially Jones. I can assure you we will pass the comments on and Jones will be very happy to here this. Your point about the room service food is well noted and we have already conducted a review. Please... More 

Auckland Region, New Zealand
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel in Xi'an. Service impeccable, staff wonderful. Had room service as tired from tour of terracotta warriors (which was fantastic). Only one night here but were beyond happy with everything.

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Steffie1964, Thank you very much for your review and comments on service, wonderful Team members and room service food. With best regards, Dominic Brennan General Manager More 

Auckland, Auckland, New Zealand
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in May as part of the Viking River Cruises Imperial Jewels of China tour. The hotel foyer upon entering is just amazing. I also used the swimming pool which was beautifully clean and a swimming cap was supplied as I did not have one with me. There was only 1 other person using the pool. The room... More 

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MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Nonstop_kiwi, Thank you for your review of Hilton Xian. We appreciate your comments on the nice pool, bed, location and proximity to other local attractions. Your comment on the buffet and busy breakfast venue has been noted and in fact in July we will be launching a second breakfast venue that will ease the peak hours rush considerably. With... More 

Level Contributor
129 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Of all of the 5 star hotels in Xian this one has the best location for tourists , inside and near the city walls, this explains the number of reviews compared to other 5 star hotels of a smiliar age like Sheraton north city and Branley and Crowne plaza , these hotels locations don't even start to compare to the... More 

Was this review helpful? Yes 2
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear reviewermen Thank you for your recent review. You are so correct abut the location, but not just for tourists, as there is so much local culture around the hotel it is perfect for meeting and business guests alike. The hotel area has something for everyone. With best regards, Dominic Brennan General Manager More 

Xi'an, China
1 review
5 of 5 stars Reviewed 3 weeks ago

We upgraded to Executive and it was more than worth it. The service was superb, the people all helpful and friendly, and the room furnishings were special. Even if you don't stay there, check out the lobby.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MrDominicBrennan, General Manager at Hilton Xi'an, responded to this review

Dear Mark C, Thank you very much for your nice review. With best regards, Dominic Brennan General Manager More 

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