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All 2,042 Xi'an hotels

Sheraton Xi'an North City Hotel

4.5 of 5 Hotel   |   No.32 Weiyang Road, Xi'an 710014, China
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Sheraton Xi'an North City Hotel
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Ranked #8 of 2,042 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Iain M Glasgow, United Kingdom
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132 reviews from our community

Traveler rating
    66
    53
    7
    5
    1
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27
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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English first
Glasgow, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good hotel, good location and friendly staff but I'm afraid it rained when we were there and the traffic is even worse than Shanghai! Rooms were spacious and clean, and the food was fine but public areas were not as good as the Westin in Shanghai. ..... but at least they didn't rip us off for water!

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Iain M, Greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We look forward to seeing you again in our hotel. We will do our best to ensure a better experience on your next stay. More

UK
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from 2 nights here. We added a 3-day trip to Xi'an (primarily to see the terracotta warriors) to our business trip to Shanghai. I had booked a tour (see other review) and requested and booked the Sofitel but our tour agent explained on arrival that (for some reason that I wasn't too clear about, to be honest)... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear S_G.UK, Greetings from Sheraton Xi'an North City Hotel. Thank you for sharing your review on tripadvisor following your last stay in our hotel. We appreciate your high regards of our hotel room and breakfast. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection and fresh&tasty food presents. At the same time,... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The North City Sheraton is lovely, but the rooms are very warm. Many of our tour group is suffering. They will not let you adjust the thermostat below 24 celsius. I expected much better. Our tour guide complained the the general manager, service manager, etc. We were promised relief but it has not come. Very disappointed.

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Mmagnersr, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments . First and foremost, please accept our apologies for the inconvenience caused because of air conditioner. Please be assured that we are focused on this point to implement measure for improvement . We thank you for taking the... More

Duncan Falls, Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was a luxury hotel, if there ever is one. It was beautifully appointed and very comfortable. We were there 2 nights and everything was completely taken care of in the way of cleaning service to the rooms to the hotel restaurant. We were very impressed with the service.

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Linda, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleasant to hear that you enjoyed your stay. We look forward to seeing you again in the near future and hope your next stay will be as pleasant as... More

Contributor
15 reviews 15 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel became my second home since I moved to Xi'an for business in 2012. Hardware: This hotel features many suite rooms and some are quite impressive with living rooms, 2 restrooms and in mirror TV for your relaxing long baths. If you are a long stayer, chances is you will get quite an upgrade! SPG program is the best... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Mr. Ken, Greetings from Sheraton Xi'an North City Hotel. Thank you for this great review and thank you for listing our superstar employees. We love our loyal SPG guest, this is your home away from home Sincerely look forward to your next visit. More

Miami, Florida
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We were only staying in Xi'an for one night. Unfortunately, we arrived late and were not able to take advantage of the hotel's proximity to the subway so that we could visit the city's center. Instead, we ate a delicious dinner in the hotel restaurant. A member of our party is a celiac and gluten intolerant. All of the restaurant... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear M_apple1, Greetings from Sheraton Xi'an North City Hotel. Thank you for your shared and praised. We are glad to hear that you had a good experience when you shared with us. We look forward to seeing you again in the near future and hope your next visit will be as pleasant as the previous one. More

Honolulu, Hawaii
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 3, 2014

The hotel staff service was excellent, each went out of their way to provide assistance. The room was comfortable and very functional, with precise lighting option, one specific/ideal for sleeping with dim lighting just enough to make your way to the bathroom. The hotel was adjacent (one minute walk) to the subway station entrance. Not many tourist/English friendly restaurants/shops nearby.... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Grant K, Greetings from Sheraton Xi'an North City Hotel. Thank you very much for your feedback. We strive to provide our guests wirh consistently extrodinary experiences in every facets of their stay, and I have reported your concerns to our management team to ensure these issues are appropriately addressed. We hope that we still have the opportunity to demonstrate... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

I'm pleasantly surprised by this Sheraton. Very upscale and beautifully decorated. The rooms are very large and the atmosphere is perfect. Also, it's location is perfect if you want to take a walk into the old city. The walk is about 20 minutes but definitely worth it.

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear spikeyjak, Greetings from Sheraton Xi'an North City Hotel. Thank you for sharing your review on tripadvisor following your last stay in our hotel. We are pleased to know you enjoyed your stay with us. You comments are very rewarding and all our staff will proud to learn about it. Thank you for your confidence in our hotel and we... More

Contributor
20 reviews 20 reviews
4 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 30, 2014

When you take a taxi from the airport into Xi'an city, you will need to tell the cab driver "Xi Lai Deng Long Shou Cun" (喜来登龙首村). The hotel is a standard business grade hotel. The best part of the property is its location right next to Exit B of the Line 2 MRT stop called Long Shou Yuan. It makes... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Girllovespink, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recently stay with us. Sheraton Xi'an North City is conveniently located in the Xi'an Economic & Technological Development Zone with the subway station nearby, the hotel is only 5 minutes from Daminggong Palace , 8 minutes... More

Shanghai, China
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 18, 2014

I never have high expectation for Sheraton, they are pretty much the same tone around the world, you won't have any surprise. This Sheraton is a pretty small one, narrow drop off area with short frontage - your taxi may pass by it easily if you didnt pay attention; hotel lobby is tiny too in terms of a 5-star hotel.... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear HerbertLi, Greetings from Sheraton Xi’an North City Hotel. Thank you for your feedback. We are following up on your comments and look to improve the areas you have mentioned. We look forward to seeing you in the near future. More

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Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi

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