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All 2,154 Xi'an hotels

Sheraton Xi'an North City Hotel

4.5 of 5 Hotel   |   No.32 Weiyang Road, Xi'an 710014, China
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Sheraton Xi'an North City Hotel
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Ranked #9 of 2,154 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
thea8432
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150 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Chinese (Simplified) first
  • English first
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Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed overnight for a trip to xi'an to see the terra cota. Despite their limited english, the staff were very helpful. The breakfast was great, just wish the european breads could have been fresh or warmer. Other than that, everything was A-ok!

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear thea8432, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We are pleased to know your advice and have reviewed with concerned department head to implement measures for improvement . We also will enhance the professional language training to our staff. Thank... More

Tallahassee, FL
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed at the Sheraton Xian for two nights in late October 2014 as part of a China tour. Hotel seems very new and modern. Room was very high tech and luxurious. Beds were comfortable. bathroom opened up to the bedroom - if you wanted - why would you? Really big rain shower. Wifi worked great. Breakfast was included and very... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear JBR08, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. First and foremost, please accept our apologies for the inconvenience caused because of air conditioner. We would like assure you that your detailed comments have been noticed. We are following up now... More

Northamptonshire
Contributor
12 reviews 12 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the second hotel on my tour of China. Massive hotel with loads of staff everywhere. The room was as you would expect in a 5 star hotel (bit disappointed that there wasn't a Japanese toilet as with the other hotels I stayed in). Big rooms, clean with all the extras. Still didn't have enough coffee sachets and although... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Kat12350, Greetings from Sheraton Xi'an North City Hotel. I would like to thank you for choosing to stay with us during your trip and take the time to provide us with your valuable feedback. We have taken on all the points you have provided us and do rest assured that we have reviewed your comments with our respective department... More

Chaville, France
Top Contributor
55 reviews 55 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading the general comment on this hotel was a little worry that my company had booked me there for than 3 weeks in a row. After spending these three weeks and a half I must admit this place is not bad at all. First it is very conveniently located, 30 meters away from the LongShouYuan metro station (Xi’An city... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Alexandre J, Greetings from Sheraton Xi'an North City Hotel. Thank you very much for staying with us and taking your valuable time to write such valuable comments. I am pleased to hear that overall you were satisfied with your stay however I am very sorry to note that you were disappointed with several things like room service ,The card... More

Overland Park, Kansas, USA
Top Contributor
80 reviews 80 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is a 4-star hotel in the middle of Xi'an. We were in a suite which was spacious and clean. Be careful with reception people and make sure you check your bill. Breakfast was delicious and lots of choice, both Chinese and western. Overall, great deal for money

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Srinala, Greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We look forward to seeing you again in the near future. More

Brighton, Michigan
Top Contributor
109 reviews 109 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at this hotel three nights in September of 2014 with our tour group from the United States. This hotel had a swimming pool which was quite nice. We had a room on one of the upper floors and the hotel room was quite large. The bathroom area was also quite large. There toilet and shower... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Pamela S, Thank you for your feedback on your recent stay. We are pleased to hear that you enjoyed your time at Sheraton Xi'an North City Hotel. It is our goal to hear of such experiences. We hope we will be able to take care of you again next time you are in Xi'an. More

Shanghai, China
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It was a last minute trip to Xi'an - a weekend getaway from Shanghai for me. The hotel located just north of the city wall which is convinient for the airport by a taxi and only 3 stops by metro to the Drum & Bell Towers. The area itself was nothing to write home about as it's an area in... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear ksquare77, Greetings from Sheraton Xi'an North City Hotel.Thank you for taking the time to provide your comments on tripadvisor. We are glad to hear that you had a good experience when you shared with us We sincerely look forward to seeing you in the near future. More

Calgary, Canada
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a really nice newish Sheraton in a place that really surprised me. Xian is a huge city in west central China and this is an extremely busy hotel because of what...? The Warriors of course.....so the place is mobbed with foreign tourists. But Xian is much more than that, a major industrial city the hotel also caters to... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear nexxen-11, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recently stay with us. I was pleasant to hear that you enjoy your stay. We look forward to seeing you again in the near future and hope your next visit will be as pleasant as the... More

Tewkesbury, United Kingdom
Top Contributor
225 reviews 225 reviews
64 hotel reviews
123 helpful votes 123 helpful votes
2 of 5 stars Reviewed October 13, 2014

I think because the name is 'Sheraton' in a very tourist town - they can charge was they want. The room rates are ridiculously expensive for china. They add 15% service change to everything and then when you check out - try to add it again. The laundry is expensive and again a 15% service charge. I will never stay... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Thomo61, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We strive to provide our guest with consistently extraordinary experience in every facet of their stay. We regret to learn that your stay with us was not up to your expectation. We... More

Phoenix, Arizona
Top Contributor
179 reviews 179 reviews
52 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed September 29, 2014

We stayed here for three nights to visit all that Xian has to offer. It is a nice hotel with friendly service. As has been our experience with other hotels in China, the English is spotty with the staff which is a little surprising given it seems the Sheraton caters to business clientele. We hired their car service to visit... More

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Phoenixroby, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recently stay with us. I was very pleasant to hear that you enjoyed your stay. Sheraton Xi'an North City Hotel is Located in 32 Wei Yang Road. A short distance away is the Xi’an Economic &... More

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Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi

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