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All 2,154 Xi'an hotels

Sheraton Xi'an North City Hotel

4.5 of 5 Hotel   |   No.32 Weiyang Road, Xi'an 710014, China
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Sheraton Xi'an North City Hotel
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Ranked #8 of 2,154 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Phoenixroby Phoenix, Arizona
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138 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tewkesbury, United Kingdom
Top Contributor
218 reviews 218 reviews
62 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 1 week ago

I think because the name is 'Sheraton' in a very tourist town - they can charge was they want. The room rates are ridiculously expensive for china. They add 15% service change to everything and then when you check out - try to add it again. The laundry is expensive and again a 15% service charge. I will never stay... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Thomo61, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We strive to provide our guest with consistently extraordinary experience in every facet of their stay. We regret to learn that your stay with us was not up to your expectation. We... More

Phoenix, Arizona
Top Contributor
176 reviews 176 reviews
51 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for three nights to visit all that Xian has to offer. It is a nice hotel with friendly service. As has been our experience with other hotels in China, the English is spotty with the staff which is a little surprising given it seems the Sheraton caters to business clientele. We hired their car service to visit... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Phoenixroby, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recently stay with us. I was very pleasant to hear that you enjoyed your stay. Sheraton Xi'an North City Hotel is Located in 32 Wei Yang Road. A short distance away is the Xi’an Economic &... More

Bogota, Colombia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The suite is truly impressive with 2 bathrooms and has everything plus free bottled water with twice housekeeping a day. The buffet breakfast was superb; one of the best I've seen of this type It was served on the second floor . Has many type or foods - from donuts, bacon and eggs to sushi to dim sum, they have... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Vafer Touring, Greetings from Sheraton Xi'an North City Hotel.Thank you very much for taking the time to share your experience on Tripadvisor. We appreciate your high esteem of hotel room and breakfast. Our breakfast buffet has always been high recommended by our guests with a wide range of selection and fresh & tasty food presents. We thank you again... More

Swindon
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived to check in after travelling for nearly 24 hours. My first experience was that the room that I had a confirmed reservation for was not available because the hotel was fully booked.It took 25 minutes at 10:30 at night to eventually get an upgrade to a Sheraton Club room. The room itself was very comfortable and I was... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Anver Q, Greetings from Sheraton Xi'an North City Hotel. We would like to thank you for choosing to stay with us during your trip and take time to provide us your valuable feedback. First and foremost, please accept our apologies for the events that have given you a less than satisfactory impression. Please be assured that hotel management are... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Stayed a couple of weeks ago in a suite on trip to Xi'an/Beijing from USA. Hotel location is very convenient less than 50m from subway station to city center and high speed rail station (hotel is actually in city center). Hotel throughout is immaculate, new and deserves 4 star rating. The suite is truly massive with 2 bathrooms and has... More

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Kevin Y, Greetings from Sheraton X'an North City Hotel. Thank you for sharing your review on trip advisor following your last stay in our hotel. We are pleased to know you enjoyed your stay with us. Your comments are very rewarding and all our staff will proud to learn about it. Thank you again for your confidence in our... More

Glasgow, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Good hotel, good location and friendly staff but I'm afraid it rained when we were there and the traffic is even worse than Shanghai! Rooms were spacious and clean, and the food was fine but public areas were not as good as the Westin in Shanghai. ..... but at least they didn't rip us off for water!

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Iain M, Greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We look forward to seeing you again in our hotel. We will do our best to ensure a better experience on your next stay. More

UK
Senior Contributor
48 reviews 48 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We just returned from 2 nights here. We added a 3-day trip to Xi'an (primarily to see the terracotta warriors) to our business trip to Shanghai. I had booked a tour (see other review) and requested and booked the Sofitel but our tour agent explained on arrival that (for some reason that I wasn't too clear about, to be honest)... More

Was this review helpful? Yes 1
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear S_G.UK, Greetings from Sheraton Xi'an North City Hotel. Thank you for sharing your review on tripadvisor following your last stay in our hotel. We appreciate your high regards of our hotel room and breakfast. Our breakfast buffet has always been highly recommended by our guests with a wide range of selection and fresh&tasty food presents. At the same time,... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 10, 2014 via mobile

The North City Sheraton is lovely, but the rooms are very warm. Many of our tour group is suffering. They will not let you adjust the thermostat below 24 celsius. I expected much better. Our tour guide complained the the general manager, service manager, etc. We were promised relief but it has not come. Very disappointed.

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Mmagnersr, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments . First and foremost, please accept our apologies for the inconvenience caused because of air conditioner. Please be assured that we are focused on this point to implement measure for improvement . We thank you for taking the... More

Duncan Falls, Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 3, 2014

This hotel was a luxury hotel, if there ever is one. It was beautifully appointed and very comfortable. We were there 2 nights and everything was completely taken care of in the way of cleaning service to the rooms to the hotel restaurant. We were very impressed with the service.

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Linda, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleasant to hear that you enjoyed your stay. We look forward to seeing you again in the near future and hope your next stay will be as pleasant as... More

Contributor
15 reviews 15 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 19, 2014

This hotel became my second home since I moved to Xi'an for business in 2012. Hardware: This hotel features many suite rooms and some are quite impressive with living rooms, 2 restrooms and in mirror TV for your relaxing long baths. If you are a long stayer, chances is you will get quite an upgrade! SPG program is the best... More

Was this review helpful? Yes 1
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Mr. Ken, Greetings from Sheraton Xi'an North City Hotel. Thank you for this great review and thank you for listing our superstar employees. We love our loyal SPG guest, this is your home away from home Sincerely look forward to your next visit. More

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Additional Information about Sheraton Xi'an North City Hotel

Address: No.32 Weiyang Road, Xi'an 710014, China
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Xi'an North City Hotel 4.5*
Number of rooms: 491
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Also Known As:
Sheraton Xi'An North City Hotel China/Shaanxi

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