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Sheraton Xi'an North City Hotel

#11 of 2,170 Hotels in Xi'an
Certificate of Excellence
No.32 Weiyang Road, Xi'an 710014, China
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Sheraton Xi'an North City Hotel
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Ranked #11 of 2,170 Hotels in Xi'an
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 9, 2015
oralsurgeon Algeciras, Spain
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161 reviews from our community

Traveler rating
    80
    62
    10
    7
    2
See reviews for
30
53
9
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
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    (48)
  • Jun-Aug only
    (37)
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    (54)
  • Dec-Feb only
    (22)
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Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Horrifying experience at this hotel. My husband and I travel through China a lot. We are not rookies. It was surprising to stay in a hotel in such a large city with such an untrained staff. Check-in took 30 solid minutes because of language issues. We are platinum members but we were told our membership didn't apply because we booked... More 

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Debbra R, Greetings from Sheraton Xi'an North City Hotel. We would like to thank you for choosing to stay with us during your trip and take time to provide us with your valuable feedback. We had taken on all the points you have provided us and do rest assured that we have reviewed your comments with our respective department... More 

Algeciras, Spain
Top Contributor
67 reviews 67 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 9, 2015

This was one of the best hotels we've been to. I loved the huge bathroom with a separate shower and a tub, its open to the bedroom which is something I like. The bathroom has many details that I loved including a weight scale (which I didn't dare use .. hahaha). The bed is huge and the breakfast was ok.... More 

Was this review helpful? Yes 3
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Oralsurgeon, Thank you for your kind review of Sheraton Xi'an North City Hotel. We are glad to learn that you had a wonderful stay experience with us. We appreciate your positive feedback and look forward to welcoming you back again in the near future. More 

Macau, China
Top Contributor
55 reviews 55 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 15, 2014

It was indeed a pleasure to stay at this property, whether it was its excellent decor, very helpful and friendly staff, or the city itself - it was a great stay! This place just had a super friendly feeling and I meet the GM a few times there who was super professional and was always making sure everything was good... More 

Was this review helpful? Yes 2
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Travel_enhancement, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We strive to provide our guests with consistently extrodinary experiences in every facet of their stay and we are glad to hear that you had a good experience when you shared with... More 

Raleigh, North Carolina
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 5, 2014

As part of a tour group, this hotel was fine. If I were here on my own to see the terra cotta warriors and other tourist sites, I might look elsewhere. This location is two miles north of the city wall, so you can't really leave the hotel and stroll around anything other than a standard city neighborhood. The subway... More 

Was this review helpful? Yes 2
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Jankirsch, Greetings from Sheraton Xi'an North City Hotel. Thank you vey much indeed for taking time to provide us your comments following your recent stay with us. We look forward to welcoming you back in the near future. More 

Senior Contributor
24 reviews 24 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 17, 2014 via mobile

Stayed overnight for a trip to xi'an to see the terra cota. Despite their limited english, the staff were very helpful. The breakfast was great, just wish the european breads could have been fresh or warmer. Other than that, everything was A-ok!

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear thea8432, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We are pleased to know your advice and have reviewed with concerned department head to implement measures for improvement . We also will enhance the professional language training to our staff. Thank... More 

Tallahassee, FL
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 4, 2014

Stayed at the Sheraton Xian for two nights in late October 2014 as part of a China tour. Hotel seems very new and modern. Room was very high tech and luxurious. Beds were comfortable. bathroom opened up to the bedroom - if you wanted - why would you? Really big rain shower. Wifi worked great. Breakfast was included and very... More 

Was this review helpful? Yes 1
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear JBR08, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. First and foremost, please accept our apologies for the inconvenience caused because of air conditioner. We would like assure you that your detailed comments have been noticed. We are following up now... More 

Northamptonshire
Contributor
15 reviews 15 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 4, 2014

This was the second hotel on my tour of China. Massive hotel with loads of staff everywhere. The room was as you would expect in a 5 star hotel (bit disappointed that there wasn't a Japanese toilet as with the other hotels I stayed in). Big rooms, clean with all the extras. Still didn't have enough coffee sachets and although... More 

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jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Kat12350, Greetings from Sheraton Xi'an North City Hotel. I would like to thank you for choosing to stay with us during your trip and take the time to provide us with your valuable feedback. We have taken on all the points you have provided us and do rest assured that we have reviewed your comments with our respective department... More 

Chaville, France
Top Contributor
59 reviews 59 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 4, 2014

After reading the general comment on this hotel was a little worry that my company had booked me there for than 3 weeks in a row. After spending these three weeks and a half I must admit this place is not bad at all. First it is very conveniently located, 30 meters away from the LongShouYuan metro station (Xi’An city... More 

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Alexandre J, Greetings from Sheraton Xi'an North City Hotel. Thank you very much for staying with us and taking your valuable time to write such valuable comments. I am pleased to hear that overall you were satisfied with your stay however I am very sorry to note that you were disappointed with several things like room service ,The card... More 

Overland Park, Kansas, USA
Top Contributor
99 reviews 99 reviews
40 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 1, 2014 via mobile

This is a 4-star hotel in the middle of Xi'an. We were in a suite which was spacious and clean. Be careful with reception people and make sure you check your bill. Breakfast was delicious and lots of choice, both Chinese and western. Overall, great deal for money

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Srinala, Greetings from Sheraton Xi'an North City Hotel. Thank you for your valuable feedback. We look forward to seeing you again in the near future. More 

Brighton, Michigan
Top Contributor
205 reviews 205 reviews
38 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed October 29, 2014

My husband and I stayed at this hotel three nights in September of 2014 with our tour group from the United States. This hotel had a swimming pool which was quite nice. We had a room on one of the upper floors and the hotel room was quite large. The bathroom area was also quite large. There toilet and shower... More 

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Pamela S, Thank you for your feedback on your recent stay. We are pleased to hear that you enjoyed your time at Sheraton Xi'an North City Hotel. It is our goal to hear of such experiences. We hope we will be able to take care of you again next time you are in Xi'an. More 

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