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Sheraton Xi'an North City Hotel

#13 of 2,187 Hotels in Xi'an
Certificate of Excellence
No.32 Weiyang Road, Xi'an 710014, China
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1 room 1 adult
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237 Reviews from our TripAdvisor Community

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Shanghai Region, China
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stay on the executive floor if you are a business traveler. It is worth the extra cost. I have no idea how, but they always remember your name and this is a nice touch to be greeted personally first thing in the morning or after a long day.

Helpful?
Thank Jeff S
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Jeff S, Greetings from Sheraton Xian North Ctiy Hotel. It is heartening to hear that you enjoyed your stay on Executive Floor. It was a pleasure having with us and we look forward to being of service to you again. More 

Washington DC, District of Columbia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is very conveniently located next to a subway station for quick access to other parts of the city. In addition, the hotel was very clean with modern rooms and a very helpful concierge. Overall a great stay. One warning unrelated to this hotel for travelers, when coming from the airport into the city be wary of drivers and... More 

Helpful?
Thank Jetlag1332
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Jetlag1332, Greetings from Sheraton Xian North City Hotel. Located in 32 Wei Yang Road, B exsit of Long Shou Yuan Railway Station, Our hotel provides conveient access to the ajoining shopping malls, restaurants and local attractions. We are glad that you enjoyed our room and the convenience of our location. Thank you for your recommendation and look forward to... More 

Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 2, 2016

Booked late, and asked for a driver to pick me up at 2am in the morning... very friendly and efficient. Stayed 2 nights, it is fairly new so the rooms were great, more than l needed, from the SPG floor sized room to the walk-in closet... nice! In-room dining was great even for 3am ;) NOTE... the wifi is going... More 

Helpful?
Thank yandie
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear yandie, Greetings from Sheraton Xian North City Hotel. Thank you for your kind compliments. We are delighted that you enjoyed a pleasant stay wih us. It was a pleasure having you with us and we look forward to being of service to you again. More 

Belfort, France
Level Contributor
76 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 30, 2015 via mobile

I don't know for how this hotel has been opened but some furnitures need to be replaced. Out of that it is very clean with huge rooms. Prices of minibar drinks are affordable for a 5 star hotel. Hotel is well located on one of the main north/south avenue leading to the old city.

Helpful?
Thank Baliren80
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Baliren80, Greetings from Sheraton Xian North City Hotel. Located in 32 Wei Yang Road, B exist of Long Shou Yuan railway station, our hotel provides convenient access to the ajoining shopping malls, restaurants and local attractions. Thank you for your comments and we look forward to welcoming you back on your next visit to Xi'an. More 

Level Contributor
116 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed December 27, 2015

Great stay. Our room was very clean. The hotel design is modern and the facilities are very new. Excellent service from check-in to check-out. Breakfast and happy hour at the Sheraton Club were amazing. The hotel is located right beside a subway station. Highly recommended.

Helpful?
Thank Alexandre F
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Alexandre F, Greetings from Sheraton Xian North City Hotel. Thank you for your feedback on your recent stay. We are pleased to hear you enjoyed your time at Sheraton Xian North City Hotel. It is our goal to hear of such experiences, we hope we will be able to take care of you again next time you are in... More 

Singapore
Level Contributor
70 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed December 25, 2015

The hotel public areas are of good quality. Rooms are nicer than expected with comfortable beds (not too hard). In winter the rooms tend to be warm, but windows can be opened. The hotel is well located right next to a subway station, which is connected to the station and bell tower so very convenient. There is construction around the... More 

Helpful?
Thank Paul Drinkwater
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Paul Drinkwater, Greetings from Sheraton Xian North City Hotel. Thank you for your sharing your review on tripadvisor following your last stay in our hotel. We are pleased to know you enjoyed your stay with us. At the same time, we will focus on improving our breakfast and do our best to ensure a better experience on your next... More 

Zhuhai, China
Level Contributor
90 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed December 22, 2015

I stayed here 12 months ago and looked forward to coming back. I wasn't disappointed. I had unquestionably the best suite ever (2 storeys with complete kitchen, laundry, dining area, lounge room - basically it was a one bedroom apartment and staying in many hotels throughout the year (over 50 different properties) that's saying something. The staff here are very... More 

Helpful?
1 Thank travel_enhancement
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear travel_enhancement, Thank you for your kind review of Sheraton Xi'an North City Hotel. Thank you for your kind compliments. We are delighted that you enjoyed a pleasant stay with us, It was a pleasure having you with us and we look forward to being of service to you again. More 

Benfleet, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed December 22, 2015

This a nice hotel which is situated outside of the old city walls, the metro to get into the old city is about a 100 metres away The amenities are good and yet again we had tea and coffee making facilities , the in-house restaurant was very good the evening meal was buffet style and we were spoilt for choice,... More 

Helpful?
Thank Michael D
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Michael D, Thank you for your kind review of Sheraton Xi'an North City Hotel. We are glad to learn that you enjoyed your stay with us. We appreciate your positive feedback and look forward to welcoming you back again. More 

Level Contributor
7 reviews
4 hotel reviews
2 of 5 stars Reviewed December 11, 2015 via mobile

Being a SPG Platinum member, I would generally be upgraded to a suite. Not only was they unwilling to offer me a suite upgrade (via email, before my request) they offered a smelly and smoky room when I checked in around 1am. Was too lazy to go back down to have the room change. Sauna is not working, steam room... More 

Helpful?
Thank Low218
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Low218, Thank you for taking the time to share your experience at Sheraton Xian North City Hotel. This is only through guests' comments like yours that we are able to improve and maintain the Sheraton standards and quality. First and foremost, please accept our apologies for the events that have given you a less than satisfactory impression. Please be... More 

London, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 1, 2015

The location of this hotel was perfect, near the city wall and not too far from big wild goose pagoda (which has a few malls and loads of restaurants around it). The room was a good size with a spacious bathroom. Cathy Wang in the restaurant was great, very helpful with our dietary requirements which was much appreciated after some... More 

Helpful?
Thank Beach_365
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Beach_365, Greetings from Sheraton Xian North City Hotel. Thank you for your kind compliments. We are deloghted that you enjoyed a pleasant stay with us. It was a pleasure having you with us and we look forward to being of service to you again. More 

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