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Sheraton Xi'an North City Hotel

#11 of 2,170 Hotels in Xi'an
Certificate of Excellence
No.32 Weiyang Road, Xi'an 710014, China
Hotel amenities
Sheraton Xi'an North City Hotel
Best prices for: 1 room 1 guest
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Ranked #11 of 2,170 Hotels in Xi'an
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Catherine B Adelaide, Australia
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171 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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  • Italian first
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  • Korean first
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Adelaide, Australia
Top Contributor
123 reviews 123 reviews
29 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were most impressed with the service at this hotel. On arrival we had problems with our room key and lights not working in the room but after returning to the front desk we were helped by the Guest Services Manager Cindy who quickly came to our aid and changed us to another room. Our room was luxurious and the... More 

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Catherine B, Greetings from Sheaton Xi'an North City Hotel. Thank you very much for staying with us and taking your valuable time to write such great comments about our hotel. We are delighted to learn you are satisfied with our service, room and breakfast. Your recognization is great motivation for our staff. We sincerely hope we can welcome you... More 

Sydney, Australia
Top Contributor
72 reviews 72 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed 1 week ago

There are two Sheraton's in Xi'an - this one North City which is only a few years old, and the other one called simply Sheraton Xi'an, which is considerably older and located on the west side. I stayed Sheraton Xi'an North City for the first time and will definitely be back, such was my enjoyment of this hotel. I love... More 

Was this review helpful? Yes 1
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Shanosv8, Greetings from Sheraton Xi'an North City Hotel. It is indeed delightful to learn that you had enjoyed your stay with us. We are more than lucky to have such a wonderful staff and really appreciate you mentioning their names. Located in 32 Wei Yang road, B exist of Long shouyuan railway station, our hotel provides convenient access to... More 

Washington DC, District of Columbia
Top Contributor
81 reviews 81 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

We were quickly checked in by the front desk staff (our guide helped us thru the check-in process). Our room was luxurious - the bed comfy and the spa like bathroom was wonderful - wish I could have taken advantage of the spa soaking tub. Loved the bath products quality and scent (shampoo, conditioner, body lotion). The breakfast was delicious... More 

Was this review helpful? Yes
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Karen R, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We am very pleasant to hear that you enjoyed your stay. It is our goal to hear of such experiences, we hope we will be able to take care of you... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 23, 2015

Very impressed with the hotel in particular to the staff. Through their limited English, they all endeavour to please and welcome your stay in every way possible. It is always the small little gestures shown by the staff that particular remains memorable and make you want to come back. They are not only helpful and eager to assist but always... More 

Was this review helpful? Yes 5
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Sanly, Greetings from Sheraton Xi'an North City Hotel. Thank you for sharing your review on tripadvisor following your recently stay with us. We are pleased tp know you enjoyed your stay with us. Your comments are very rewarding and all our saff will proud to learn about it. Thank you again for your confidence in our hotel and we... More 

Broomfield, Colorado
Top Contributor
136 reviews 136 reviews
96 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed April 20, 2015

Where were these reviews earlier when I booked the room?? Last month the reviews have gone downhill fast from other SPG Members but last year all so good. Stayed 2 nights in April, had 4 rooms. Check in was long and tiring, no difference if your a SPG Gold/Platinum or a regular guest. 1 room not ready, when I got... More 

Was this review helpful? Yes 3
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Brian C, Greetings from Sheaton Xian North City Hotel. We would like to thank you for choosing to stay with us and also thank you for your time to give the valuable comments on Trip advisor. Naturally, we are so disappointed to learn about your experience feel short of yur expections and we sincerely apologize for the inconvenience and... More 

Sunshine Coast, Australia
Top Contributor
144 reviews 144 reviews
61 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed April 14, 2015

I am here on business and will not waste time explaining the benefits of the hotel. Quite simply if you are not a tourist then this is probably not for you. The service is minimal, the understanding of English for international travellors is appalling. No pressing of shirts, no complimentary laundry (standard in all Sheraton's for platinum guests). Menu limited,... More 

Was this review helpful? Yes 1
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Glenn A, Greetings from Sheraton Xi'an North City Hotel. First & foremost, please accept our apologies for the events that have given you a less satisfactory impression. We have taken on all the points you have provided us and do rest assured that we have reviewed your comments with our respective department heads to implement measures for improvement concerning... More 

Savannah, Georgia
Top Contributor
104 reviews 104 reviews
17 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed April 6, 2015

This is a 5 star hotel, so there isn't much bad to say about it. We found everything was excellent -our room was luxurious , staff friendly, breakfast yummy, coffee delicious, has a billiard table in lounge, beautiful lobby, really you couldn't ask for more. The only problem I had were the key cards and elevator, but minor. Loved staying... More 

Was this review helpful? Yes 2
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Frances Decatur, Greetings from Sheraton Xi'an North City Hotel. Thank you for your feedback on your recent stay. We are pleased to hear you enjoyed your time at Sheraton Xi'an North City Hotel. It is our goal to hear of such experiences, we hope we will be able to take care of you again next time you are in... More 

Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 25, 2015

Horrifying experience at this hotel. My husband and I travel through China a lot. We are not rookies. It was surprising to stay in a hotel in such a large city with such an untrained staff. Check-in took 30 solid minutes because of language issues. We are platinum members but we were told our membership didn't apply because we booked... More 

Was this review helpful? Yes 1
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Debbra R, Greetings from Sheraton Xi'an North City Hotel. We would like to thank you for choosing to stay with us during your trip and take time to provide us with your valuable feedback. We had taken on all the points you have provided us and do rest assured that we have reviewed your comments with our respective department... More 

Algeciras, Spain
Top Contributor
67 reviews 67 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed January 9, 2015

This was one of the best hotels we've been to. I loved the huge bathroom with a separate shower and a tub, its open to the bedroom which is something I like. The bathroom has many details that I loved including a weight scale (which I didn't dare use .. hahaha). The bed is huge and the breakfast was ok.... More 

Was this review helpful? Yes 3
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Oralsurgeon, Thank you for your kind review of Sheraton Xi'an North City Hotel. We are glad to learn that you had a wonderful stay experience with us. We appreciate your positive feedback and look forward to welcoming you back again in the near future. More 

Macau, China
Top Contributor
55 reviews 55 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed December 15, 2014

It was indeed a pleasure to stay at this property, whether it was its excellent decor, very helpful and friendly staff, or the city itself - it was a great stay! This place just had a super friendly feeling and I meet the GM a few times there who was super professional and was always making sure everything was good... More 

Was this review helpful? Yes 2
jessica w, Guest Relations Manager at Sheraton Xi'an North City Hotel, responded to this review

Dear Travel_enhancement, Greetings from Sheraton Xi'an North City Hotel. Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We strive to provide our guests with consistently extrodinary experiences in every facet of their stay and we are glad to hear that you had a good experience when you shared with... More 

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