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Kempinski Hotel Xi'an

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No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
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¥620 (RMB)
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Kempinski Hotel Xi'an
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Kempinski Hotel Xi'an
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210 reviews from our community

Traveler rating
    74
    96
    27
    9
    4
See reviews for
12
13
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (210)
  • Mar-May only
    (53)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (47)
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There are newer reviews for Kempinski Hotel Xi'an
See the most recent reviews
Leverkusen, Germany
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 22, 2014

Truly all you expect from a luxury hotel. Rooms are very spacious, clean and equipped with iPhone docking stations! Hotel located on an island outside of the city center. A true green oasis. During summer month great BBQ every night right next to the riverbed. Definitely a great experience!

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 23, 2014

This is a very luxury hotel. I stayed one night for my business trip. The room was very spacious and bath tub is also big. Breakfast is rather western style. I expected more Chinese food, but limited. Details were weak. I have four examples. The directory in one of the elevators was not correct. The cafe Berlin is in 1st... More 

Was this review helpful? Yes 2
西安凱賓斯基酒店PR, 經理 at Kempinski Hotel Xi'an, responded to this review

Thanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provid a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We would like to report to hotel management for the refurbishing of guestrooms and facility. More 

Medina, Ohio
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 5, 2014

I needed to kill a weekend in Xi'an on business a trip so my Chinese partner booked us here. The facility itself is very nice. Clean and comfortable. Room service was adequate with decent quality and ability to speak English. The two main disappointments were the food and the mosquitoes. Their main German restaurant was horrible, I actually walked away... More 

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西安凱賓斯基酒店PR, 經理 at Kempinski Hotel Xi'an, responded to this review

Thanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provid a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We would like to report to hotel management. We put mosquito-repellent incense inside the room already. We are look forward to your... More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 23, 2014

Kempinski Xian is 5 star quality, beds comfy, overall clean and tidy. Carpets were very stained in the rooms though. Big rooms and bathrooms were all working well. Breakfasts were 5 star quality with freshly cooked omelettes, fried eggs and bacon available. Lovely location and outside of building was unusual. Would recommend to all age groups.

Was this review helpful? Yes 2
Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

Bury St. Edmunds, United Kingdom
Top Contributor
224 reviews 224 reviews
95 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed May 27, 2014

We stayed 2 nights as part of a tour group. We had a lovely room overlooking the river on a high floor. There was some noise from the band playing at the river but it stopped at a reasonable time. We enjoyed the outdoor BBQ by the river but it was quite costly and the draft beer was too expensive... More 

Was this review helpful? Yes 1
西安凱賓斯基酒店PR, 經理 at Kempinski Hotel Xi'an, responded to this review

hanks for sharing your feedback. We try to ensure that the finest materials are used in order to not only provid a remarkable hotel experience, but also to practice sustainable hospitality. We have taken note of your comments. We would like to report to hotel management for the facility and services. More 

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 18, 2014

Very good hotel for business. Very luxurious. Ample space in the rooms. Good working desk area. Very comfortable beds. Nice, large bathroom. Tried to get a glass of wine at night and was told they only had it by the bottle. Everything else was good. Very good service.

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PA
Contributor
15 reviews 15 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 10, 2014

As stated in previous reviews, the hotel is outside the city center but as we were part of a guided tour, this was of no concern to us. Also, other members of our party went out on their own by Taxi to the city center quite easily and said the cost was inexpensive. The hotel itself is huge and beautiful... More 

Was this review helpful? Yes 1
Port Macquarie, Australia
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 17, 2014

carpet was a bit dirty but everything else was amazing. Well worth it , price good, rooms huge, food great, good fitness center, desk, bath, great beds and showers... Good location but transport will be needed

Was this review helpful? Yes 1
Toronto, ON
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 26, 2014 via mobile

This is not the place for you if you want to be in or near the city centre. It is close to the terra cotta warriors museum and It was the perfect spot for us. This was the last stop of our 11day china guided tour and a perfect hotel to end our stay. Our room was spacious and the... More 

Was this review helpful? Yes 2
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