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Kempinski Hotel Xi'an

#15 of 2,170 Hotels in Xi'an
Certificate of Excellence
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No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Special Rate
¥620 (RMB)
Best prices for: 1 room 1 guest
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Kempinski Hotel Xi'an
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Kempinski Hotel Xi'an
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218 Reviews from our TripAdvisor Community

Traveler rating
    78
    99
    28
    9
    4
See reviews for
13
17
3
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
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    (218)
  • Mar-May only
    (61)
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    (60)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (47)
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The rooms were unbelievably spacious and very clean! Bathroom amenities were also extremely clean - shower stall with great water pressure, nice tub and heated floors. Breakfast buffet was the best part! Fresh omelette and noodle bar, freshly squeezed fruit juice (great varieties), pate section, both Western and Chinese food. The lobby was spacious and great for pictures Went for... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear e2wong, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. e2wong, we are looking forward to welcoming you... More 

Perth, Australia
Top Contributor
62 reviews 62 reviews
27 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Kempinski is by any standard a large sumptuous hotel, shaped as a elongated "s" shape. It is located in a development area of Xiang and thus its location is not that good. Taxis into city OK but out can be a problem, especially on the weekends. The "s" shape results in a variation in room sizes. Those rooms on... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Clive G, thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. We have taken the investigation for the fridge open fees which was clearly our internal misunderstood while message transition, already clarified the Minibar policy and re-trained related departmental staff members for that as well as their English... More 

Sydney, Australia
Top Contributor
111 reviews 111 reviews
14 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you've travelled much in China, you've probably slept on a few beds that seem to be slabs of wood covered in sheets. Not here! Best bed ever. Soft, without being soggy. And the cover and pillows were as light as feathers. Felt like sleeping in a cloud. OK - what I imagine sleeping in a cloud would be like!... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Dianavd, Thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team and your feedback will encourage us to strive even more for continuously improving our quality... More 

Perth Hills, Australia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very large hotel well appointed front of house staff very friendly and helpful (English French German and Chinese ,probably others.) Rooms spaceous those with city views were huge 50sq mts. The only trouble was the room bar was LOCKED,and cost $A6 to open no refund ,so we were unable to put our cool drinks in the fridge. Breakfast was one... More 

Was this review helpful? Yes 1
Saskatoon, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 20, 2015

Spent two nights here in early April, would have loved to have spent more time here as this is just a beautiful hotel. Staff very friendly and helpful. They have a wonderful breakfast buffet with lots of choices, plenty of fresh fruit, omelete station and great coffee! The hotel is quite new, so maybe that's why it was not very... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear ivanh453, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. ivanh453, we are looking forward to welcoming you... More 

Beijing, China
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 28, 2015

I stayed with some friend here. We were so excited because it looks amazing and had great reviews. Pros: Comfy beds and clean linens, Good sized bathroom and facilities. Nice Manager and concierge. When I had a problem they said sorry and sent cookies and fruit. The concierge and manager tried to accommodate us as much as they could during... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear nikilnh, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. I took notes of your comments about noise and... More 

Xi'an, China
Top Contributor
63 reviews 63 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 21, 2015

Enjoy spending one night there, its as comfortable as Crown Plaza in Cheng du. But its a little far away, located in Chan Ba. I have been there with my best friend. She chose the Deluxe River Room,928rmb. I like Kempinski's cosy environment. For the room itself, I like the comfortable bed, and its clean. I rarely try breakfast in... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Cynthia W, thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team. Looking at your scoring I noticed that you have marked the hotel location down,... More 

Moncton, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 13, 2015

we checked in late (on a tour with Nexus) however this hotel was more like a museum. German feel on the breakfast menu with a wide variety and even some chocolate (if you have been to China you would understand why we were happy to see something sweet. Not really sure how close we were to anything as we arrived... More 

Was this review helpful? Yes 2
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear canuckx3NewBrunswick, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that your stay was an enjoyable one. In regards to comments regarding the carpet, kindly note that we have recently upgraded some of our rooms especially focusing on the carpet. canuckx3NewBrunswick , we are... More 

shanghai
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 12, 2015

I came here during winter of December 2014 with 2 other guest. The hotel is well heated and the rooms are comfortable. We got a free upgrade from the staff from 2 queen beds into 2 king beds. The room is very spacious, however in one days, the bed sheets already have a stain in it. The shower water pressure... More 

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear MichelleDMS Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the inconveniences caused through the described encountered at Lobby Lounge. Please rest assured that your comments... More 

Sydney Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 24, 2014

The Kempinski was the best Hotel we stayed in China as part of a VHN 8 day China tour. We stayed 2 nights only and were bused there from the Xian train station which was under construction. The rooms were really spacious with modern amenities.Being the beginning of winter there was a smoggy haze over Xian however the Kempinsk was... More 

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear JenBear2; Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

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