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Kempinski Hotel Xi'an

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No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
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¥620 (RMB)
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Kempinski Hotel Xi'an
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Kempinski Hotel Xi'an
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211 reviews from our community

Traveler rating
    75
    96
    27
    9
    4
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12
14
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21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
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Saskatoon, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Spent two nights here in early April, would have loved to have spent more time here as this is just a beautiful hotel. Staff very friendly and helpful. They have a wonderful breakfast buffet with lots of choices, plenty of fresh fruit, omelete station and great coffee! The hotel is quite new, so maybe that's why it was not very... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear ivanh453, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. ivanh453, we are looking forward to welcoming you... More 

Beijing, China
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 28, 2015

I stayed with some friend here. We were so excited because it looks amazing and had great reviews. Pros: Comfy beds and clean linens, Good sized bathroom and facilities. Nice Manager and concierge. When I had a problem they said sorry and sent cookies and fruit. The concierge and manager tried to accommodate us as much as they could during... More 

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear nikilnh, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. I took notes of your comments about noise and... More 

Xi'an, China
Top Contributor
63 reviews 63 reviews
5 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 21, 2015

Enjoy spending one night there, its as comfortable as Crown Plaza in Cheng du. But its a little far away, located in Chan Ba. I have been there with my best friend. She chose the Deluxe River Room,928rmb. I like Kempinski's cosy environment. For the room itself, I like the comfortable bed, and its clean. I rarely try breakfast in... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Cynthia W, thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team. Looking at your scoring I noticed that you have marked the hotel location down,... More 

Moncton, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 13, 2015

we checked in late (on a tour with Nexus) however this hotel was more like a museum. German feel on the breakfast menu with a wide variety and even some chocolate (if you have been to China you would understand why we were happy to see something sweet. Not really sure how close we were to anything as we arrived... More 

Was this review helpful? Yes 2
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear canuckx3NewBrunswick, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that your stay was an enjoyable one. In regards to comments regarding the carpet, kindly note that we have recently upgraded some of our rooms especially focusing on the carpet. canuckx3NewBrunswick , we are... More 

shanghai
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed January 12, 2015

I came here during winter of December 2014 with 2 other guest. The hotel is well heated and the rooms are comfortable. We got a free upgrade from the staff from 2 queen beds into 2 king beds. The room is very spacious, however in one days, the bed sheets already have a stain in it. The shower water pressure... More 

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear MichelleDMS Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the inconveniences caused through the described encountered at Lobby Lounge. Please rest assured that your comments... More 

Sydney Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 24, 2014

The Kempinski was the best Hotel we stayed in China as part of a VHN 8 day China tour. We stayed 2 nights only and were bused there from the Xian train station which was under construction. The rooms were really spacious with modern amenities.Being the beginning of winter there was a smoggy haze over Xian however the Kempinsk was... More 

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear JenBear2; Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

Beijing, China
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 23, 2014

Stayed here 3 nights for a weekend getaway in Xi'an. The absolute best thing about this hotel is that it offered me a luxury hotel experience that was totally within my budget. Overall, the hotel experience and the room were exactly what I was hoping for, and did a decent job of matching my expectations. Was upgraded to an executive... More 

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2 reviews
5 of 5 stars Reviewed November 19, 2014

A very comfortable stay overall. I stayed 3 nights. Hotel is located away from the city, but hiring a taxi via concierge was not an issue. It only took about 25 minutes to get to Muslim Street, and I was able to see a little bit of local life along the way. The location beside a river is excellent for... More 

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear Grace: Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. Your favorite Korean food is prepared by native Korean Chef Leo. Mr. Leo.He brings to the position over 12 years of diverse culinary experience in... More 

Ridgetown
Top Contributor
512 reviews 512 reviews
81 hotel reviews
298 helpful votes 298 helpful votes
5 of 5 stars Reviewed November 12, 2014

We arrived late after our flight from Beijing, tour of the Terracotta Warriors and Dumpling banquet / Tang Dynasty show. Then we left early the next morning to fly to Chongquing for a Yangtze River Cruise. The hotel was beautiful, the view from our room was great and breakfast was good. I would have loved to have stayed longer but... More 

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Ita1214, 經理 at Kempinski Hotel Xi'an, responded to this review

Dear Rand Ross Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 31, 2014

I loved this hotel as i wish could have stayed there even longer...the rooms were nice....excellent service......great breakfast... and this place is huge as there is so much to see...... The only complaint would be, is that it is in the middle of no where....

Was this review helpful? Yes
Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear Jeff G: Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is... More 

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