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Kempinski Hotel Xi'an

#24 of 2,169 Hotels in Xi'an
Certificate of Excellence
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No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
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¥620 (RMB)
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1 room 1 guest
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223 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (223)
  • Mar-May only
    (61)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (47)
All months
Washington
2 reviews
5 of 5 stars Reviewed 3 weeks ago

stayed here for a few days on business , its a top hotel , just outside downtown Xi'an, inside a very relaxing resort situation, the hotel design sprawls towards beautiful landscaping and a lake. The food variety is good, and at night I enjoyed the German bar , and lakeside views . Service is top and staff speak English

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Mr. Robert, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Mr. Robert, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Wentworth, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a very modern hotel although too far outside the city to be able to walk about to do any exploring. The rooms are attractive, comfortable beds, full size tub in the bathroom. We were there with a Sinorama tour. The food was very good - wonderful breakfasts.

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Remsheg, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Remsheg, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Canberra, Australia
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 7, 2015

Spend 2 nights at this hotel as part of Nexus tours, the hotel is located just outside of the city wall. Upon entry was welcomed into a kitchenette area, followed buy entrance into the lounge area then you keep walking and you enter into a large bedroom which then connects to another bedroom with built in attached. I found the... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Germur, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect... More 

Level Contributor
130 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed June 6, 2015

Visited here last year for a meeting and had some drinks a hotel tour and a walk around its grounds . The rooms are big and comfortable , the lobby is huge and its best feature is the beautiful grounds and lake features . Previously this hotels marketing and sales effort was really poor but in the recent past it... More 

Was this review helpful? Yes 3
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear reviewmen, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Reviewmen, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 4, 2015

This is a very nice hotel. Room is spacious. Beautiful lobby with an amazing lobby lounge. Location wise, its a bit far from the city, but its not necessarily a bad thing if you want to avoid the heavy traffic in the city area.

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Mr. Joeksyuen, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Mr. Joeksyuen, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Toronto, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2015

The rooms were unbelievably spacious and very clean! Bathroom amenities were also extremely clean - shower stall with great water pressure, nice tub and heated floors. Breakfast buffet was the best part! Fresh omelette and noodle bar, freshly squeezed fruit juice (great varieties), pate section, both Western and Chinese food. The lobby was spacious and great for pictures Went for... More 

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear e2wong, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. e2wong, we are looking forward to welcoming you... More 

Perth, Australia
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed May 13, 2015

The Kempinski is by any standard a large sumptuous hotel, shaped as a elongated "s" shape. It is located in a development area of Xiang and thus its location is not that good. Taxis into city OK but out can be a problem, especially on the weekends. The "s" shape results in a variation in room sizes. Those rooms on... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Clive G, thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. We have taken the investigation for the fridge open fees which was clearly our internal misunderstood while message transition, already clarified the Minibar policy and re-trained related departmental staff members for that as well as their English... More 

Sydney, Australia
Level Contributor
118 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed May 11, 2015

If you've travelled much in China, you've probably slept on a few beds that seem to be slabs of wood covered in sheets. Not here! Best bed ever. Soft, without being soggy. And the cover and pillows were as light as feathers. Felt like sleeping in a cloud. OK - what I imagine sleeping in a cloud would be like!... More 

Was this review helpful? Yes
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Dianavd, Thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team and your feedback will encourage us to strive even more for continuously improving our quality... More 

Perth Hills, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 30, 2015

Very large hotel well appointed front of house staff very friendly and helpful (English French German and Chinese ,probably others.) Rooms spaceous those with city views were huge 50sq mts. The only trouble was the room bar was LOCKED,and cost $A6 to open no refund ,so we were unable to put our cool drinks in the fridge. Breakfast was one... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Pam G, Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be... More 

Saskatoon, Canada
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 20, 2015

Spent two nights here in early April, would have loved to have spent more time here as this is just a beautiful hotel. Staff very friendly and helpful. They have a wonderful breakfast buffet with lots of choices, plenty of fresh fruit, omelete station and great coffee! The hotel is quite new, so maybe that's why it was not very... More 

Was this review helpful? Yes 1
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear ivanh453, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. ivanh453, we are looking forward to welcoming you... More 

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