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Kempinski Hotel Xi'an

#23 of 2,187 Hotels in Xi'an
Certificate of Excellence
No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
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1 room 1 adult
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230 Reviews from our TripAdvisor Community

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Chicago, Illinois
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 24, 2015

Stayed in Kempinski Xi'an on a group travel to see the Terracotta Warriors and hike in the mountain. The Hotel is located outside the city and it takes a 30min Taxi ride to reach the city centre and it's attractions, at the same time the location allows you a faster access to visit the Terracotta warrior site and other attractions... More 

Helpful?
Thank SharpChicago
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Mr Sharp, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. And please also accept my apologies for the shortfalls you encountered during your visit in term of service and food variety . Your comments will be shared... More 

Singapore, Singapore
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed November 13, 2015

Stayed at the Kempinski Hotel which is not in a convienient location for sightseeing. There were a few misses during my stay there including running out of hot water during shower, poor ventilation of rooms and carpet smell. The Check-In and out at the reception was inefficient however the rooms were spacious and there is a river view which helped... More 

Helpful?
Thank Andrew_Yang_Singapur
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Mr. Yang, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 4, 2015

Spent three nights here to see the TC Warriors and to visit Yan'an. staff service was excellent and attentive. hotel is in need of an upgrade. It is not up to Kempinski standards. Do not expect luxury. Food is boring as well. Location is in a park near the river but not a good location for walking out to see... More 

Helpful?
Thank climber c
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear climber c, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can... More 

Singapore, Singapore
Level Contributor
172 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed October 19, 2015

Kempinski symbolize a luxury brand hotel. But not at this hotel. The hotel is far from the city centre. It caters for wedding and events. On our arrival, no one came to help with our luggage. Guest room is large but is dated and sparingly furnished. Room carpet was stained n looks like it was not vacuum clean for a... More 

Helpful?
Thank ctsim
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Ctsim, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect... More 

Washington
2 reviews
5 of 5 stars Reviewed August 4, 2015

stayed here for a few days on business , its a top hotel , just outside downtown Xi'an, inside a very relaxing resort situation, the hotel design sprawls towards beautiful landscaping and a lake. The food variety is good, and at night I enjoyed the German bar , and lakeside views . Service is top and staff speak English

Helpful?
Thank Robert c
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Mr. Robert, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Mr. Robert, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Wentworth, Canada
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 29, 2015

This is a very modern hotel although too far outside the city to be able to walk about to do any exploring. The rooms are attractive, comfortable beds, full size tub in the bathroom. We were there with a Sinorama tour. The food was very good - wonderful breakfasts.

Helpful?
Thank Remsheg
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Remsheg, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Remsheg, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Canberra, Australia
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 7, 2015

Spend 2 nights at this hotel as part of Nexus tours, the hotel is located just outside of the city wall. Upon entry was welcomed into a kitchenette area, followed buy entrance into the lounge area then you keep walking and you enter into a large bedroom which then connects to another bedroom with built in attached. I found the... More 

Helpful?
Thank germur
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Germur, Thanks for your feedback. We deeply regret that you have had an unpleasant experience while staying at Kempinski Hotel Xi’an. Please accept my apologies for the shortfalls you encountered during your visit. Please rest assured that your comments will be shared with the relevant departments to ensure our clients are experiencing truly outstanding service that you can expect... More 

Level Contributor
144 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed June 6, 2015 via mobile

Visited here last year for a meeting and had some drinks a hotel tour and a walk around its grounds . The rooms are big and comfortable , the lobby is huge and its best feature is the beautiful grounds and lake features . Previously this hotels marketing and sales effort was really poor but in the recent past it... More 

Helpful?
3 Thank reviewermen
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear reviewmen, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Reviewmen, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 3, 2015

This is a very nice hotel. Room is spacious. Beautiful lobby with an amazing lobby lounge. Location wise, its a bit far from the city, but its not necessarily a bad thing if you want to avoid the heavy traffic in the city area.

Helpful?
1 Thank Joeksyuen
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Mr. Joeksyuen, Thank you very much for taking the time sharing the experiences of your recent stay at our property. Please rest assured that your compliments will be shared with the team. Mr. Joeksyuen, we are looking forward to welcoming you back to Xi’an. Best regards Kai Behrens General Manager More 

Toronto, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 28, 2015

The rooms were unbelievably spacious and very clean! Bathroom amenities were also extremely clean - shower stall with great water pressure, nice tub and heated floors. Breakfast buffet was the best part! Fresh omelette and noodle bar, freshly squeezed fruit juice (great varieties), pate section, both Western and Chinese food. The lobby was spacious and great for pictures Went for... More 

Helpful?
Thank e2wong
KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear e2wong, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that the hotel team was not only able to meet but exceed your expectations. Please rest assured that your compliments will be shared with the team. e2wong, we are looking forward to welcoming you... More 

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