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All 2,166 Xi'an hotels

Kempinski Hotel Xi'an

4.5 of 5 Hotel   |   No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
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¥1,672 off room rate
Kempinski Hotel Xi'an
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Ranked #14 of 2,166 Hotels in Xi'an
A recent review
5 of 5 stars Reviewed January 21, 2015
Cynthia W Xi'an, China
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208 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Xi'an, China
Top Contributor
61 reviews 61 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 21, 2015

Enjoy spending one night there, its as comfortable as Crown Plaza in Cheng du. But its a little far away, located in Chan Ba. I have been there with my best friend. She chose the Deluxe River Room,928rmb. I like Kempinski's cosy environment. For the room itself, I like the comfortable bed, and its clean. I rarely try breakfast in... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear Cynthia W, thank you very much for taking your time sharing the experiences of your recent stay with us. I am very pleased to learn that your stay was an enjoyable one. Please rest assured that your compliments will be shared with the entire team. Looking at your scoring I noticed that you have marked the hotel location down,... More 

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Moncton, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 13, 2015

we checked in late (on a tour with Nexus) however this hotel was more like a museum. German feel on the breakfast menu with a wide variety and even some chocolate (if you have been to China you would understand why we were happy to see something sweet. Not really sure how close we were to anything as we arrived... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear canuckx3NewBrunswick, Thank you very much for taking the time sharing the experiences of your recent stay at our property. I am very pleased to learn that your stay was an enjoyable one. In regards to comments regarding the carpet, kindly note that we have recently upgraded some of our rooms especially focusing on the carpet. canuckx3NewBrunswick , we are... More 

shanghai
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 12, 2015

I came here during winter of December 2014 with 2 other guest. The hotel is well heated and the rooms are comfortable. We got a free upgrade from the staff from 2 queen beds into 2 king beds. The room is very spacious, however in one days, the bed sheets already have a stain in it. The shower water pressure... More 

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KempinskiXIAN, General Manager at Kempinski Hotel Xi'an, responded to this review

Dear MichelleDMS Thank you very much for taking your time sharing the experiences of your recent stay at our property. I am sorry to learn that the Kempinski Hotel Xi’an team was not able to meet your expectations completely. Please accept my apologies for the inconveniences caused through the described encountered at Lobby Lounge. Please rest assured that your comments... More 

Sydney Australia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 24, 2014

The Kempinski was the best Hotel we stayed in China as part of a VHN 8 day China tour. We stayed 2 nights only and were bused there from the Xian train station which was under construction. The rooms were really spacious with modern amenities.Being the beginning of winter there was a smoggy haze over Xian however the Kempinsk was... More 

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear JenBear2; Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

Beijing, China
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 23, 2014

Stayed here 3 nights for a weekend getaway in Xi'an. The absolute best thing about this hotel is that it offered me a luxury hotel experience that was totally within my budget. Overall, the hotel experience and the room were exactly what I was hoping for, and did a decent job of matching my expectations. Was upgraded to an executive... More 

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2 reviews
5 of 5 stars Reviewed November 19, 2014

A very comfortable stay overall. I stayed 3 nights. Hotel is located away from the city, but hiring a taxi via concierge was not an issue. It only took about 25 minutes to get to Muslim Street, and I was able to see a little bit of local life along the way. The location beside a river is excellent for... More 

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear Grace: Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. Your favorite Korean food is prepared by native Korean Chef Leo. Mr. Leo.He brings to the position over 12 years of diverse culinary experience in... More 

Ridgetown
Top Contributor
506 reviews 506 reviews
79 hotel reviews
265 helpful votes 265 helpful votes
5 of 5 stars Reviewed November 12, 2014

We arrived late after our flight from Beijing, tour of the Terracotta Warriors and Dumpling banquet / Tang Dynasty show. Then we left early the next morning to fly to Chongquing for a Yangtze River Cruise. The hotel was beautiful, the view from our room was great and breakfast was good. I would have loved to have stayed longer but... More 

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Ita1214, 經理 at Kempinski Hotel Xi'an, responded to this review

Dear Rand Ross Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 31, 2014

I loved this hotel as i wish could have stayed there even longer...the rooms were nice....excellent service......great breakfast... and this place is huge as there is so much to see...... The only complaint would be, is that it is in the middle of no where....

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Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear Jeff G: Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. The hotel is located in Chanba Ecological District, where surrounding commercial facilities are still under developing. With easy reach to Metro supermarket, which is... More 

Montrose, Pa
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 23, 2014

I stayed here 4 nights on a recent trip to China. The rooms were spacious, and very clean. A little outside of town, but close enough to be do-able. The gym and swimming pool were gorgeous. I found plenty of choices at the complimentary breakfasts each morning. We had no other meals at the hotel, so I can't speak of... More 

Was this review helpful? Yes
Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Dear proeland: Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We have taken note of your comments. We would like to report to hotel management for the refurbishing of guestrooms. And we have already adjusted... More 

Leverkusen, Germany
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 22, 2014

Truly all you expect from a luxury hotel. Rooms are very spacious, clean and equipped with iPhone docking stations! Hotel located on an island outside of the city center. A true green oasis. During summer month great BBQ every night right next to the riverbed. Definitely a great experience!

Was this review helpful? Yes
Ita1214, Manager at Kempinski Hotel Xi'an, responded to this review

Thanks for sharing your feedback. We will pass your comments to our entire team. Be assured that your feedback will encourage us to strive even more for continuously improving our quality and service. We hope to welcome you again soon. More 

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Additional Information about Kempinski Hotel Xi'an

Address: No.6 West Section of Ouya Avenue, Chanba Ecological Development Zone, Xi'an 710021, China
Phone Number:
Location: China > Shaanxi > Xi'an
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kempinski Hotel Xi'an 4.5*
Number of rooms: 355
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Also Known As:
Kempinski Hotel Xi'An China/Shaanxi
Hotel Style:
#9 Family Hotel in Xi'an
#11 Luxury Hotel in Xi'an
#13 Romantic Hotel in Xi'an
#77 Best Value Hotel in Xi'an

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