We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Universal Guilin Hotel

No.1 Jiefang East Road, Xiufeng District, Guilin 541001, China
Hotel amenities
Universal Guilin Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Ranked #35 of 523 Hotels in Guilin
A recent review
4 of 5 stars Reviewed February 4, 2015
Martina R Birmingham, United Kingdom
Write a Review

175 reviews from our community

Traveler rating
    21
    81
    46
    18
    9
See reviews for
29
51
10
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Spanish first
  • Any
English first
  • All months
    (175)
  • Mar-May only
    (41)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (29)
All months
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed February 5, 2015

not impressed. the carpets in the bedroom were dirty. Reception staff were a bit off. when we went to breakfast we were separated from the Chinese diners and were only offered a cold buffet breakfast. We found our way round to the Chinese side and helped ourselves to their food. then we were sent a non English speaking waitress to... More 

Was this review helpful? Yes
Birmingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 4, 2015

We stayed here one night with friends and family and considering we hadn't booked in advance we all had rooms, on an upper floor with stunning views. The rooms are large, simple and comfortable with great views over the Li River (in the morning it's fantastic to see the city come alive with all the traffic passing over the bridge... More 

Was this review helpful? Yes
Mumbai (Bombay), India
Top Contributor
166 reviews 166 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed November 1, 2014

This hotel is a great place to stay in. it has a wonderful location and the view is great. When you go to eat breakfast please look out the window to enjoy the wonderful view. The breakfast was also very good. The staff was very friendly and smiled at all. The rooms were nice and comfortable.

Was this review helpful? Yes
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 27, 2014

When you go to breakfast, be sure to open the blinds and be entertained watching the traffic in front of the hotel. This is a great place to stay with helpful, friendly staff and a central location. Be sure to walk to the Sun and Moon Pagodas and go inside - the under water tunnel was fun for all of... More 

Was this review helpful? Yes 2
Wales
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 9, 2014

We stayed here for 2 nights during our Odyssey Tours trip to China. Hotel was comfortable, clean spacious room, friendly staff though breakfast was confusing on our first morning! We were just offered toast and cereal whereas second day was full buffet breakfast? Nice views over river and great location for the night market (shops open up late! Not a... More 

Was this review helpful? Yes
Contributor
19 reviews 19 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 28, 2014

Spacious rooms, clean bathroom (unlike other hotels we stayed in in China) and quite a reasonable selection at the breakfast buffet. Fantastic views from the room over the Li river and the limestone karsts in the distance. Great location right on the river and beside the main shopping and restaurant area. The management seems a bit obsessed with the threat... More 

Was this review helpful? Yes 1
Montreal
Top Contributor
73 reviews 73 reviews
39 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed September 23, 2014 via mobile

We were booked at this hotel by the travel agency who helped us plan our 2-week tour of China. After reading all the mediocre reviews on this site, my expectations were not high but it was surprisingly ok. Pros: Speedy check-in, clean and spacious rooms and bathrooms, extra pillows and two complimentary bottles of water in the room. Cons: Very... More 

Was this review helpful? Yes
Jakarta, Indonesia
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 9, 2014

we stayed for 3 nights, location is great! the pedestrian street is just behind. however, dont expect too much on service level. room is well msintaibed though. so despite of not so friendly staff, this hotel still woryh the money.

Was this review helpful? Yes
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 6, 2014

We had a printed confirmed booking for 2 nights when we fronted up at the front desk of this terrible hotel. Our booking clearly said that it was for 3 people (couple and son) and so we were expecting 2 beds. What we were offered was a room with 1 Queen-size bed. We tried to tell the staff that we... More 

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 31, 2014

This has to be The worst hotel I have experienced in a while. The reception staff are exceptionally rude and unfriendly. The only answer you get from them is 'NO'. The lobby has a bad smell, and it's worse in the rooms. The carpets are filthy. Worst of all the Airconditioning does not work in the rooms, we changed two... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

35 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
View from room (3)
Viewed
Pool/beach area (2)
Viewed
Room/suite (5)
Viewed
Bathroom (1)
Viewed
Hotel & grounds (12)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question