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All 469 Guilin hotels

Sheraton Guilin Hotel

4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
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Sheraton Guilin Hotel
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78%
Ranked #8 of 469 hotels in Guilin
A recent review
5 of 5 stars reviewed 3 days ago
ValFromBishopsCastle Bishops Castle, United Kingdom
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730 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Bishops Castle, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed two nights in an "elegant" room, which proved to be spacious and comfortable, Large comfy bed, large comfy room and good bathroom, all very clean. Wide range of choices at breakfast. Staff friendly and helpful. Really enjoyed it.

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Appleton, WI
Top Contributor
109 reviews 109 reviews
26 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We received an unexpected upgrade to the club floor. Didn't have a chance to enjoy any amenities though. Only stayed one night and didn't get in until 10 pm and left at 9 am so we weren't here long. Staff was great and spoke good English. The breakfast was good, but quite busy. Not enough seating for the morning rush.... More

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for choosing Sheraton Guilin Hotel and sharing your comments on TripAdvisor. It is wonderful to read your reviews and to hear that you enjoyed your stay with us. We hope you will have the chance to experience our pool, on your next visit. Best Regards, Silvio Autuori General Manager More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

The hotel shows its age and it does not make any attempt to hide it. I was staying here with my wife and two kids (8 and 9 year old). At the check in, the receptionist questioned me uncomfortably about having 4 people staying in the room. I do not if it was not allowed or otherwise unacceptable because the... More

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Mr. Harry J, Thank you for sharing your experience with us. I would be grateful if you could send me more details at silvio.autuori@sheraton.com. We hope to have another opportunity to welcome you back again. Best Regards, Silvio Autuori General Manager More

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 1 week ago

we had a room at 2nd Tower. There are 4 rooms (in the same floor only about 7 rooms in total at that area) looked like waiting for maintenance and the door was unlocked. Corridor was leaking when raining. Lift was not in used. Felt like stayed at the abandon area. I spoked to front desk asked for change room.... More

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your valuable comments. We appreciate your kind compliments on our location and room. We have noted your comments about the corridor and elevators and we are happy to report that we have solved the issues. We sincerely apologize for the inconvenience caused. We look forward to your return trip to Sheraton Guilin... More

California City, California
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

So, this is my second visit to this hotel over a 20 year span. It was great 20 years ago, but more quaint now. It feels like a bit of old china and the furnishings reflect that. With Old dark wood, the rooms seem gloomy without the light especially those facing in. The best thing about this hotel is that... More

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time in providing us with your review. We are pleased to hear that you enjoyed our location and service, however it’s a pity that you don’t like our decor. Here, I’m pleased to inform you that we do have in plan a series of renovations which will begin by the end of... More

New York City, New York
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were comfortable and clean. The lobby bar has a "no-smoking" section which is nice given the rate of smoking of China. It's a quick and easy walk to the promenade along the river and to view the Sun and Moon Pagodas at night. A standard hotel providing what you'd expect from Sheraton.

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your comments. We are delighted to know that you enjoyed our room and location. We are looking forward to your next visit. Best Regards, Silvio Autuori General Manager More

Bangkok
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

As a Starwood platinum member I was shocked by the poor service at this hotel I normally check into the club floor and was directed to the7th floor to check in and at 1 pm there was no staff on duty At check in downstairs I was upgraded to a suite which was little better than a normal room The... More

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Mr. Steve, Thank you for your comments. It is definitely disappointing to see our most loyal guests, such as our Platinum members, to walk away from our hotel. As mentioned in our lobby informational signage, our lounge its momentarily closed until 2:30pm due to some water proofing work, we are conducting, to solve a leakage issue that its effecting... More

Los Angeles, California
Top Contributor
78 reviews 78 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I were booked into this hotel by our tour company. We found it to be very comfortable and in a good location. We especially enjoyed walking along the promenade along the river in the evening. The breakfast buffet is more than adequate with a large variety of eastern and western food. We enjoyed dinner twice at the... More

Was this review helpful? Yes 2
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Silvio Autuori General Manager More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Excellent service from Elvira, and the terrace restaurant had a brilliant view. The breakfast however did not live up to the rest of the hotel. Worth it for the terrace restaurant and the superb service from reception.

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review about your recent stay. We sincerely appreciate your high evaluation on our service. I will pass on your comments to Elvira and she will be proud to have made you special. We are looking forward your next visit. Best Regards, Silvio Autuori General Manager More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 19, 2014

We stayed 2 nights and enjoyed the location and both the breakfast and dinner buffet we got in a package deal. The room was newish with all facilities working. It was great walk on the waterfront across the street and the pedestrian shopping and food street was just behind the hotel. Certainly lived up to Sheraton reputation

Was this review helpful? Yes 2
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you had such a wonderful stay with us. We look forward to welcoming you back for your next holiday. Best Regards, Silvio Autuori General Manager More

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Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Guilin #4 Luxury Hotel in Guilin #19 Best Value Hotel in Guilin
Hotel Class
Number of rooms
408

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