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Sheraton Guilin Hotel

No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
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Sheraton Guilin Hotel
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Ranked #13 of 521 Hotels in Guilin
A recent review
4 of 5 stars reviewed yesterday
OzDrew Goulburn, Australia
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887 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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  • Chinese (Simplified) first
  • English first
  • French first
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Goulburn, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel itself is a little dated, but it is located very close to elephant tree hill and the staff are very obliging of all your requests. The area behind the hotel is an area teaming with restauants and cafes so if you are game to try the local fare, had out and eat like the locals eat. we ate... More 

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San Diego, California
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 1 week ago

One word description: ugh. Our tour of China was to include 5 star hotels and the properties did not disappoint -- until we arrived here. As a Starwood member, we received a free upgrade. I can't even imagine what the un-upgraded room was like. Our room was non-smoking only because we weren't smoking in it! The odor was awful. Carpets... More 

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Kaye S, Thank you for sharing your recent experience at Sheraton Guilin. Please accept our sincerest apology for not meeting your expectations, Your feedback has been shared with respective departments for a further improvement. Thank you once again and we do hope we will get the opportunity to welcome you back at the Sheraton. Best Regards, Dario Congera Executive... More 

Budapest, Hungary
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago

The property is old and needs to be renovated. We were given a room on the 3rd floor that was an upgrade. The hall carpets are old, stained and dirty. The room was NOT a non-smoking room and had a horrible odor. The location is nice for walking around and is an easy access, otherwise SKIP. Not certain how it... More 

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Linda S, Thank you for sharing your comments and being our guest at Sheraton Guilin. Your feedback has been shared with respective departments for a further improvement. We sincerely apologies for not meeting your expectations in some areas. Thank you once again for sharing your review and we hope to welcome you back soon. Best Regards, Dario Congera Executive... More 

Glastonbury, CT
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Busy streets, in a more rural setting than we had had on the tour so far. Difficult to drive to somewhat... nice lobby, friendly staff, older property, could do with a refurbishment - corridors and rooms especially! Clean though, and comfortable, though smaller rooms than on the rest of the tour

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Susan06033, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad that you enjoyed our service and lobby. Regarding your comment about refurbishment, corridors and rooms is taking on board and we are sorry for failing to meet your expectations in these areas Thank you once again and we do hope we will... More 

Liverpool, United Kingdom
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for 2 nights had room service twice which was efficient (Thai green veg curry was spot on) Bed rooms spacious and clean, breakfast of a good standard, check in was slower than needs be particularly given that travellers are often tired and want to get to their rooms quickly! A good 4 star hotel however as other... More 

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Ray W, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad to read you enjoyed our room service, room and breakfast. We have constantly a series of training in order to improve quality of service and standards. Should you return to Guilin we are looking forward to welcome you again. Best Regards,... More 

Vancouver, British Columbia, Canada
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We questioned if this hotel is a 5 star property. Rooms are okay, but not spectacular. The breakfast buffets were as usual very good and had Chinese, Western and Japanese food. We stayed 2 nights and were comfortable, with no issues of the a/c. The location is perfect, as one block away from the main “tourist” street, with shops and... More 

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Erik V, Thank you very much for your wonderful review and positive comments. We are thrilled to read you enjoyed our hotel’s location, room and breakfast. Should your travel plans bring you back to Guilin, we hope to welcome you again to Sheraton. Best Regards, Dario Congera Executive Assistant Manager More 

Frankfurt
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Given the size of Guilin, being close to the centre of the city, the pederstrian area and the lakes is a great advantage for all travelers. The Sheraton Guling is in the middle of all the major attractions and offers the standard quality of a Sheraton with an excellent customer service and at an affordable price. Thanks to Jonathan and... More 

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Frank_am_Main, Thank you for sharing your feedback. We are glad to learn you enjoyed our hotel and service. We are pleased that you mentioned Jonathan and Avon which for sure we will share with them your fantastic comment. On behalf of the entire team, we look forward very much to welcoming you back. Best Regards, Dario Congera Executive Assistant... More 

Singapore, Singapore
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 night on points, upgraded to a premier suite which was quite typical of older sheratons with a living room, a bathroom and a bedroom with an expansive balcony. There was a skylight in the living room which made it very hot as its summer and the balcony had no seats nor furnishing making it quite pointless,... More 

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear 115mengt, Thank you for sharing your feedback, comments and being our guest at Sheraton Guilin. We sincerely apologies for not meeting your expectations in some areas. However, we are steadily growing with a training all our associates in order to improve service and experiences to all our guests. Should you return to Guilin we are looking forward to welcome... More 

La Habra, California
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This is not a 5 star property but probably a 3.5. Rooms are average size. The breakfast buffets were very filling and had Chinese, Western and Japanese food. We stayed 2 nights and were comfortable, as the a/c was adequate for the size of the room. This is a solid, but not spectacular choice for lodging.

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SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Russ R, Thank you for being our guest at Sheraton Guilin, for sharing your review and feedback on TripAdvisor. We truly appreciate your positive comments regarding your breakfast, your room and a/c Should you return to Guilin in the future, we do hope you will consider returning to Sheraton. Best Regards, Dario Congera Executive Assistant Manage More 

Singapore
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed June 21, 2015

Location Turn left at hotel entrance and walk past a building. Then turn left again and within 5 minutes' walk there are many restaurants and shops as well as a KFC. You can find restaurants serving meals for 15 RMB per person. In front of KFC is a pedestrian only shopping street where we had the famous Guilin rice noodles... More 

Was this review helpful? Yes 2
SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Rosamund, Thank you for posting your review and being our guest at Sheraton Guilin. We are thrilled to learn that you enjoyed our hotel's location, service and food. We have international associates in reception who can speak Spanish and English. However, we always conduct languages training in order to improve quality of service. Should you return to Guilin we... More 

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