We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 515 Guilin hotels

Sheraton Guilin Hotel

4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
Hotel amenities
Save Saved
You added Sheraton Guilin Hotel to your Saves list
Sheraton Guilin Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
78%
Ranked #7 of 515 hotels in Guilin
A recent review
3 of 5 stars reviewed 2 days ago
blubs99 Glendale, California
  • Overview
  • Reviews (742)
  • Photos (262)
  • Location
  • Amenities
  • Q&A
  • Room tips (67)
  • More
true
Write a Review

742 people have reviewed this hotel

Traveler rating
    220
    339
    141
    33
    9
See reviews for
110
226
37
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Glendale, California
Top Contributor
156 reviews 156 reviews
89 hotel reviews
233 helpful votes 233 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I chose the hotel for it's location, really ideal next to the river and the pedestrian and shopping area. There are other good points and some very bad points. The service is very good and most staff speak more than a little English. The staff is excellent. The breakfast is better than most I've had in 50+ trips to China.... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 3 days ago NEW

It was a fantastic hotel at a lovely location with excellent service !!! Rooms are very nice and very clean with exellent soft beds and nice pillows!!! The was a very big variety of excellent food (buffet)!!!

Was this review helpful? Yes
Denver, Colorado
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
77 helpful votes 77 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

When a Sheraton is rated a lowly category 2 on the SPG site, be wary. Unfortunately I have to echo the negative reviews below. This property is of very poor quality and in dire need of refurbishment - which must include removing everything including ceiling and window panels, as everything has mold spots and the unbearable musty smell is everywhere.... More

Was this review helpful? Yes
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Sir, I thank you for your detailed comments about the restoration of this landmark hotel and I will make sure to pass them on to our design and engineering team that are working on a renovation, soon to start at the end of this year. However, while I do understand your frustration, the SPG category2 doesn’t mean that we... More

Exeter, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Lovely wide, soft beds and great pillows. Great outdoor pool which my daughter enjoyed. Rooms are luxurious but corridors could do with being updated as very dark. Good location right on the river. Food on the pricey side including outrageous price for an ice cream so we didn't eat in apart from Continental breakfast on the last day which was... More

Was this review helpful? Yes
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send your comments on Tripadvisor. We are delighted to hear that you enjoyed our beds. The SweetSleeper Bed it’s the back bone of Sheraton brand room’s comfort. We are looking forward to your next visit. Best Regards, More

Bonn, Germany
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First of all, there is the great location directly at the river, the pedestrian zone and in proximity to the major sites. Secondly, excellent concierge service. And thirdly, very nice rooms with excellent beds. Improvement area is the swimming pool, which is very "straight forward".

Was this review helpful? Yes
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your comments. We sincerely appreciate your high evaluation on our service and room. We look forward to welcoming you back again soon. Best Regards, More

Contributor
12 reviews 12 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

On first impressions this is a nice, well located hotel but that is where it begins and ends. Checked into our room but the smell of must was so bad we asked to be moved to another room. On the way to the second room at 1am we passed a bucket on the corridor taking care of a leaking roof.... More

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Sir or Madame, Firstly I would like to thank you for your valuable comments and I do apologies if the hotel was too busy and neglected your experience. As per your laundry invoice, I’m puzzled since we charge between 10 to 12 Rmb per item. 50 Euro should have been enough to laundry 4 times more items that you... More

Brussels
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel and shocked that Sheraton gave its name to this property. Despite its good location service was poor.. It took a while to find a free receptionist. When I did I was initially upgraded, then rudely downgraded to my category. I asked for a non-smoking room and initially was given a smoking room. The lounge was... More

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your valuable comments. Since I wasn't able to trace the date of your stay I would appreciate if you could write me directly at silvio.autuori@sheraton.com. Best Regards Silvio Autuori General Manager More

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Property right on the river close to key attractions as well as bars, restaurants and shopping. Fantastic service for english speakers for hotel as well as tour options. While I stayed in the members wing, it was a bit dark and dingy. Compared to other hotels in the area, its far nicer but a bit older for many Sheratons.

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time in providing us with your review. We are pleased to hear that you enjoyed our location and service. As per the facilities, I’m pleased to inform you that we do have in plan a series of renovations which will begin by the end of the year. We look forward to welcoming... More

Bishops Castle, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed two nights in an "elegant" room, which proved to be spacious and comfortable, Large comfy bed, large comfy room and good bathroom, all very clean. Wide range of choices at breakfast. Staff friendly and helpful. Really enjoyed it.

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to give us such a generous review. We are pleased to know that you had an enjoyable stay with us. We look forward to welcoming you back for your next holiday. Best Regards, Silvio Autuori General Manager More

Appleton, WI
Top Contributor
110 reviews 110 reviews
26 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We received an unexpected upgrade to the club floor. Didn't have a chance to enjoy any amenities though. Only stayed one night and didn't get in until 10 pm and left at 9 am so we weren't here long. Staff was great and spoke good English. The breakfast was good, but quite busy. Not enough seating for the morning rush.... More

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for choosing Sheraton Guilin Hotel and sharing your comments on TripAdvisor. It is wonderful to read your reviews and to hear that you enjoyed your stay with us. We hope you will have the chance to experience our pool, on your next visit. Best Regards, Silvio Autuori General Manager More

Owners: What's your side of the story?
If you own or manage Sheraton Guilin Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Guilin Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Agoda, Booking.com, Travelocity, Tingo, BookingOdigeoWL, Hotels.com, Ctrip DaoDao, Otel and Venere so you can book your Sheraton Guilin Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Guilin
Guilin Sheraton

262 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (251)
Viewed
Room/suite (56)
Viewed
Hotel & grounds (32)
Viewed
Dining (21)
Viewed
Bathroom (24)
Viewed
View from room (5)
Viewed
Pool/beach area (4)
Viewed
Family/play areas (2)
Viewed
Other (107)

Management photos: Courtesy of the property manager

Viewed
All management photos (12)
Viewed
Hotel & grounds (5)
Viewed
Other (7)

Near Sheraton Guilin Hotel

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Guilin #4 Luxury Hotel in Guilin #19 Best Value Hotel in Guilin
Hotel Class
Number of rooms
408

Questions & Answers

Questions? Get answers from Sheraton Guilin Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer