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All 409 Guilin hotels

Sheraton Guilin Hotel

4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
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Sheraton Guilin Hotel
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Ranked #6 of 409 hotels in Guilin
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 days ago
Gillian M Hong Kong, China
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel has a great location right by the river Li. It's close to the hustle and bustle and amenities of Guilin but the hotel itself is calm and comfortable. The beds are firm but not as rock hard as many in China. Our room was very clean and pleasantly decorated with a view over the hotel pool so it... More

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. Your comments regarding the room, the breakfast and staff are much appreciated by our team. We are undergoing some modification work of the water pipes; we sincerely apologize for the inconvenience we caused you. Once again, thank you for your kindness and support and we look forward to having... More

Utrecht, The Netherlands
Top Contributor
158 reviews 158 reviews
60 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself is good but (we were upgraded to a suite), doesn't have a lot of character. An important plus is the comfortable beds. After many nights in beds that were hard it was great to have a good sleep again. The location of the hotel however is very good. You just walk from hotel to the Li river,... More

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send your comments on Tripadvisor. We are delighted to hear that you had a good stay with us. The SweetSleeper Bed it’s the back bone of Sheraton brand room’s comfort. We are looking forward to your next visit. Best Regards, Silvio Autuori General Manager More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Room ,,location and the Italian Restaurant were great. However, when it came it breakfast it was a joke. Poor service for coffee. The chef had just put out bacon and hash browns and they were all cold.

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your review. We are pleased to know that you enjoyed our room and Italian restaurant. We really appreciate your comments about the breakfast and we will take prompt action on this matter. We are looking forward your next visit. Best Regards, More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This was a great hotel in Guilin. Stayed for 3 days. The staff is very friendly and professional. I travelled alone so it was adventure for me. The staff was very helpful and accommodating. They assisted me on where to go around and where to go shopping. Excellent location for shops and restaurants so it was not a problem to... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review with regard to your stay with us. We are delighted to know that you satisfied with our hotel. It is always a pleasure when our guests enjoy their stay and our hospitality. Once again, thank you for your kindness and recommendation and look forward to having you back soon. Best Regards, More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a last minute stay in Guilin and chose the Sheraton. What a delightful experience. After driving through the city hustle and bustle I arrived at the hotel on the river. The rooms are well done and the bathrooms are large, clean, and western. My view of the river and the gorgeous pedestrian path is breathtaking. However, what sets... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review about your recent stay. It really is a pleasure to hear that you had a delightful experience. I will certainly pass on your comments to our associates who will be proud to have made you special. We truly appreciate your comments and look forward to welcoming you back to Sheraton Guilin... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

What sets a hotel apart from others is the experience they give you. From excellent service, to superb rooms, to amazing facilities, to delicious food, to warm smiles by staff, to very convenient location..all of these sum up to the one of a kind experience I had with Sheraton Guilin. I am definitely recommending this hotel to those who want... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you are satisfied with our service and room, we are also appreciate your recommendation on our Italian restaurant, here you can enjoy the beautiful Li River during meals. We look forward to welcoming you back for your next holiday. Best Regards, More

Davao City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

As others have already said, the beds here are second to none. :) Convenient location - shops and restaurants outside the hotel. Get the best of both worlds; the serene view of the river on one side, and bustling city centre on the other side. Excellent service - staff were helpful and speak conversational english. Good food - breakfast choice... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for taking the time to send your comments on Tripadvisor. We are delighted to hear that you enjoyed your stay with us. The Sheraton Sweet Sleeper Bed is really very comfortable, and our Riviera Italian Restaurant offers you a unique dining experience with best authentic Italian cuisine in town. We are looking forward your next visit.... More

Frankfurt
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed there on a business trip. Usually I do not like the chain hotels, but this convinced me to come back. It faces the river which makes an excellent view, around the block is the busy center of town where all the shops are. In walking are the departures for river cruises and the old university site.

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank for taking time to provide a review of your recent stay. We really appreciate your continuous support to the hotel. We look forward to see you again soon. Best regards, More

Houston, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We made the mistake of upgrading to a club lounge room, there wasn't much gain as the breakfast is still offered in the main dining area. The club lounge did not have much more than a few snacks and drinks throughout the day. The rooms were decent but small and the hotel was a bit tired and in need of... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your review. We are sorry to hear that the club lounge has not met your expectations. We will certainly be looking to improvements based on your valuable comments. We are looking forward to welcoming you back for your next holiday. Best Regards, More

Perth, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of this hotel is suberb being only minuted away from restuarants and the main markes cum shopping attractions. The hotel itself is modern and the appointments both public and private are top rate. Rooms are equipped with everything you would expect in a five star hotel. Where the hotel lets you down is the spotty service.The average westerner... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send your comments on TripAdvisor. We are sorry that you were disappointed with the service in the areas you have mentioned. Your comments are important to us as it allows us an opportunity to review and improve. We hope to have another opportunity to welcome you to our hotel and... More

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Additional Information about Sheraton Guilin Hotel

Also Known As:
Sheraton Guilin
Guilin Sheraton
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Guilin
#19 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
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