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Sheraton Guilin Hotel

No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
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Sheraton Guilin Hotel
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891 Reviews from our TripAdvisor Community

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Traveler rating
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    168
    47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (891)
  • Mar-May only
    (252)
  • Jun-Aug only
    (261)
  • Sep-Nov only
    (263)
  • Dec-Feb only
    (115)
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Shanghai, China
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As an SPG member I always look for SPG hotels when I plan a trip. This hotel although rated 4 star, I would give it 3 stars at best. It is dated and needs to be refurbished. The rugs in my room were dirty and we were staying on the SPG preferred guest floor. The internet was good, and the... More 

Was this review helpful? Yes
Salt Lake City, Utah
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was nice with full Western amenities. Great location located close to the river, the major shopping area and many small restaurants and local shops. The food was ok, but not great. The restaurant staff was slow and inattentive. Food and drinks were also fairly expensive.

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear CLC48, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad that you enjoyed our room and our hotel location. In regarding your comment we were disappointed that not all aspects of your experience met your expectations. Your feedback has been noted and shared with all concerned associates. Thank you once again and... More 

Washington DC, District of Columbia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here one night for a business trip. I was bumped up to a higher, nicer floor and greatly appreciated it. The room was very nice, though nothing overly memorable. The breakfast met my needs. Check in/out was easy. The best part for me was the convenient location. The hotel affords a view of the river as well as... More 

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear jmapcv, Thank you for choosing Sheraton Guilin and for sharing your review. We are thrilled that you enjoyed your stay and your experience met your expectations. Thank you for highlighting our hotel location, our breakfast and our service On behalf of the entire team here at the Sheraton Guilin, we look forward to welcoming you back again. Best Regards,... More 

Vancouver, British Columbia, Canada
Level Contributor
48 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago

If you want a great location, choose this hotel as it is in a thriving, lively area. But, know that it is NOT a five star or even a four star by North American standards. It is barely a 3. I had read previous reviews and although it was listed as a 5 star on my itinerary from my Chinese... More 

Was this review helpful? Yes 1
Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Leah T, Thank you for posting your feedback and being our guest at Sheraton Guilin. We are glad that you enjoyed our location. We were disappointed to learn that not all aspects of your experience met your expectations. Your comments have been noted however, and will be shared with our concerned department. Thank you once again and we do... More 

Goulburn, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel itself is a little dated, but it is located very close to elephant tree hill and the staff are very obliging of all your requests. The area behind the hotel is an area teaming with restauants and cafes so if you are game to try the local fare, had out and eat like the locals eat. we ate... More 

Was this review helpful? Yes
Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear OzDrew, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad to know you enjoyed our service and location Thank you once again and we do hope we will get the opportunity to welcome you back at the Sheraton. Best Regards, Dario Congera Executive Assistant Manager More 

San Diego, California
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed 2 weeks ago

One word description: ugh. Our tour of China was to include 5 star hotels and the properties did not disappoint -- until we arrived here. As a Starwood member, we received a free upgrade. I can't even imagine what the un-upgraded room was like. Our room was non-smoking only because we weren't smoking in it! The odor was awful. Carpets... More 

Was this review helpful? Yes
Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Kaye S, Thank you for sharing your recent experience at Sheraton Guilin. Please accept our sincerest apology for not meeting your expectations, Your feedback has been shared with respective departments for a further improvement. Thank you once again and we do hope we will get the opportunity to welcome you back at the Sheraton. Best Regards, Dario Congera Executive... More 

Budapest, Hungary
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The property is old and needs to be renovated. We were given a room on the 3rd floor that was an upgrade. The hall carpets are old, stained and dirty. The room was NOT a non-smoking room and had a horrible odor. The location is nice for walking around and is an easy access, otherwise SKIP. Not certain how it... More 

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wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Linda S, Thank you for sharing your comments and being our guest at Sheraton Guilin. Your feedback has been shared with respective departments for a further improvement. We sincerely apologies for not meeting your expectations in some areas. Thank you once again for sharing your review and we hope to welcome you back soon. Best Regards, Dario Congera Executive... More 

Glastonbury, CT
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Busy streets, in a more rural setting than we had had on the tour so far. Difficult to drive to somewhat... nice lobby, friendly staff, older property, could do with a refurbishment - corridors and rooms especially! Clean though, and comfortable, though smaller rooms than on the rest of the tour

Was this review helpful? Yes
wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Susan06033, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad that you enjoyed our service and lobby. Regarding your comment about refurbishment, corridors and rooms is taking on board and we are sorry for failing to meet your expectations in these areas Thank you once again and we do hope we will... More 

Liverpool, United Kingdom
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights had room service twice which was efficient (Thai green veg curry was spot on) Bed rooms spacious and clean, breakfast of a good standard, check in was slower than needs be particularly given that travellers are often tired and want to get to their rooms quickly! A good 4 star hotel however as other... More 

Was this review helpful? Yes
wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Ray W, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad to read you enjoyed our room service, room and breakfast. We have constantly a series of training in order to improve quality of service and standards. Should you return to Guilin we are looking forward to welcome you again. Best Regards,... More 

Vancouver, British Columbia, Canada
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We questioned if this hotel is a 5 star property. Rooms are okay, but not spectacular. The breakfast buffets were as usual very good and had Chinese, Western and Japanese food. We stayed 2 nights and were comfortable, with no issues of the a/c. The location is perfect, as one block away from the main “tourist” street, with shops and... More 

Was this review helpful? Yes
wondatang, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Erik V, Thank you very much for your wonderful review and positive comments. We are thrilled to read you enjoyed our hotel’s location, room and breakfast. Should your travel plans bring you back to Guilin, we hope to welcome you again to Sheraton. Best Regards, Dario Congera Executive Assistant Manager More 

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