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Sheraton Guilin Hotel

No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
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Sheraton Guilin Hotel
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Ranked #12 of 520 Hotels in Guilin
A recent review
4 of 5 stars reviewed 5 days ago
Frank_am_Main Frankfurt
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880 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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  • Chinese (Simplified) first
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Frankfurt
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Given the size of Guilin, being close to the centre of the city, the pederstrian area and the lakes is a great advantage for all travelers. The Sheraton Guling is in the middle of all the major attractions and offers the standard quality of a Sheraton with an excellent customer service and at an affordable price. Thanks to Jonathan and... More 

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Singapore, Singapore
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed here for 3 night on points, upgraded to a premier suite which was quite typical of older sheratons with a living room, a bathroom and a bedroom with an expansive balcony. There was a skylight in the living room which made it very hot as its summer and the balcony had no seats nor furnishing making it quite pointless,... More 

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La Habra, California
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a 5 star property but probably a 3.5. Rooms are average size. The breakfast buffets were very filling and had Chinese, Western and Japanese food. We stayed 2 nights and were comfortable, as the a/c was adequate for the size of the room. This is a solid, but not spectacular choice for lodging.

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SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Russ R, Thank you for being our guest at Sheraton Guilin, for sharing your review and feedback on TripAdvisor. We truly appreciate your positive comments regarding your breakfast, your room and a/c Should you return to Guilin in the future, we do hope you will consider returning to Sheraton. Best Regards, Dario Congera Executive Assistant Manage More 

Singapore
Top Contributor
64 reviews 64 reviews
42 hotel reviews
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location Turn left at hotel entrance and walk past a building. Then turn left again and within 5 minutes' walk there are many restaurants and shops as well as a KFC. You can find restaurants serving meals for 15 RMB per person. In front of KFC is a pedestrian only shopping street where we had the famous Guilin rice noodles... More 

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SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Rosamund, Thank you for posting your review and being our guest at Sheraton Guilin. We are thrilled to learn that you enjoyed our hotel's location, service and food. We have international associates in reception who can speak Spanish and English. However, we always conduct languages training in order to improve quality of service. Should you return to Guilin we... More 

Washington state
Top Contributor
71 reviews 71 reviews
31 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent just 1 night here which was too much. Heavy stains on hall carpet; bathroom floor needed a scrub. The room was way too cold when I arrived, so I moved room thermostat up sharply. Still blowing cold air, so I called front. After talking with several people, one lady confessed that room controls don't matter - the entire building... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear wr11, Thank you to sharing your feedback and comments. It was, of course, disappointing to read it and we sincerely apologise for not meeting your expectations on this occasion. Discussion will still be made to prevent similar situation in the future. On behalf of the entire team, We look forward very much to welcoming you back. Best Regards, Dario... More 

Beijing, China
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the hotel is perfect for a visit to Guilin! With a night market outside the one door and the beautiful lake just five minutes away you can't do better! The staff, both Chinese and international, were very welcoming and friendly and speak good English. The room was very neat and well maintained with everything that you need.... More 

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SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear DLRTraveller, Thank you for sharing your feedback . We appreciate your positive comments about our hotel, location and associates. On behalf of the entire team, We look forward very much to welcoming you back. Best Regards, Dario Congera Executive Assistant Manager More 

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed with family. We were given a room on the 3rd floor which smell heavily of smoke when we entered the rooms. Female staff at front lobby didn't appear too welcoming nor responsive when we requested for a change of room. It may be that she didn't understand us. It was due to the efforts of the male staff from... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for your kindly comment. We will have a series of training for our new staffs ,hope next time when stay us you could have a better experience.By the way, we are glad to learn that you have enjoyed our hotel's location. We look forward to have the opportunity to serve you again in Sheraton Guilin. Best... More 

Kuala Lumpur, Malaysia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Below average...but otherwise good location; nearby to Li River and shopping area. There was a good array of food for breakfast. However 'the croissants" were cold and not buttery at all! Requested for a change of rooms (3rd floor) as we were non smokers. Wasn't too happy either as now we were constantly disrupted by the irregular flow of the... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, We would like to thank you about your comment. About the air condition and I apologize about the inconveniences. we are updating our room now ,once the project it is competed I hope to have the opportunity to show you the improvements. We are looking forword to see you. Best Regards, Silvio Autuori General Manager More 

Austin, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Sheraton Guilin is extremely well-located along the Li River in Guilin. Many restaurants and shops are easily within walking distance. The hotel rooms are a little smaller than other Sheraton's but have all the amenities you need. The water pressure is a little lower than desired, but otherwise nothing to complain about regarding the room whatsoever. The front desk... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, We very much appreciated your detial comments and thank you for taking the time to post them. Rest assured that your comments will be shared with the entire team . We hope to have the opportunity to serve you again and show you our improvement. Best Regards, Silvio Autuori General Manager More 

Doha, Qatar
Contributor
19 reviews 19 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 30, 2015

I spend only one night there but went for a walk around the neighborhood in the evening at in the morning, this is centrally located facility with all the conveniences, there is an outdoor pool open late enough for an evening dip, highly recommended

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for your comment. We are glad to learn that you have enjoyed our hotel's facilities.Thanks a lots for your recommend. We look forward to have the opportunity to serve you again in Sheraton Guilin Best Regards, Silvio Autuori General Manager More 

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