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All 518 Guilin hotels

Sheraton Guilin Hotel

4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
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Sheraton Guilin Hotel
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Ranked #8 of 518 Hotels in Guilin
A recent review
3 of 5 stars reviewed 2 days ago
Veronika_Sha Shanghai, China
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754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Shanghai, China
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed at the Sheraton Guilin, before we took the Li River Cruise. The hotel have a quite good location at the Li River and the Elephant Hill. The Service was ok. The rooms a old and had a moisty smell, but clean. Pool was nice and open 24 hours a day.

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Seoul, South Korea
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I checked in and found a large clean room centrally located in the center of town. Staff was helpful, I was allowed a free late checkout until 4:30PM as we had a late flight home. The Italian restaurant on the roof was a bonus. Great view of the river and the city. The hotel is old but well maintained with... More

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you have a pleasant stay with us. We look forward to welcoming you back for your next holiday. Best Regards, More

Jaipur, India
Top Contributor
53 reviews 53 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

very good location , in front of river and market all around,nice and clean rooms, magnificent view of river from window,good service , breakfast also good and delicious .but this property need renovation.

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your comments. It is wonderful to read your reviews and to hear that you enjoyed our room, service and breakfast. We look forward to welcoming you back in the near future. Best Regards, More

Glendale, California
Top Contributor
156 reviews 156 reviews
89 hotel reviews
234 helpful votes 234 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I chose the hotel for it's location, really ideal next to the river and the pedestrian and shopping area. There are other good points and some very bad points. The service is very good and most staff speak more than a little English. The staff is excellent. The breakfast is better than most I've had in 50+ trips to China.... More

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to give us such a comprehensive review. We appreciate your kind compliments on our location, room as well as Chinese restaurant; I would like to inform you that at the end of the year we have planned a series of renovations to improve our facilities. We hope to have the pleasure... More

1 review
4 of 5 stars Reviewed 3 weeks ago

It was a fantastic hotel at a lovely location with excellent service !!! Rooms are very nice and very clean with exellent soft beds and nice pillows!!! The was a very big variety of excellent food (buffet)!!!

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for sharing your experience with us. We sincerely appreciate your high evaluation on our hotel; comments such as yours are a wonderful compliment. We look forward to having you back again soon. Best Regards, More

Denver, Colorado
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
79 helpful votes 79 helpful votes
1 of 5 stars Reviewed 3 weeks ago

When a Sheraton is rated a lowly category 2 on the SPG site, be wary. Unfortunately I have to echo the negative reviews below. This property is of very poor quality and in dire need of refurbishment - which must include removing everything including ceiling and window panels, as everything has mold spots and the unbearable musty smell is everywhere.... More

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Sir, I thank you for your detailed comments about the restoration of this landmark hotel and I will make sure to pass them on to our design and engineering team that are working on a renovation, soon to start at the end of this year. However, while I do understand your frustration, the SPG category2 doesn’t mean that we... More

Exeter, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Lovely wide, soft beds and great pillows. Great outdoor pool which my daughter enjoyed. Rooms are luxurious but corridors could do with being updated as very dark. Good location right on the river. Food on the pricey side including outrageous price for an ice cream so we didn't eat in apart from Continental breakfast on the last day which was... More

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send your comments on Tripadvisor. We are delighted to hear that you enjoyed our beds. The SweetSleeper Bed it’s the back bone of Sheraton brand room’s comfort. We are looking forward to your next visit. Best Regards, More

Bonn, Germany
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First of all, there is the great location directly at the river, the pedestrian zone and in proximity to the major sites. Secondly, excellent concierge service. And thirdly, very nice rooms with excellent beds. Improvement area is the swimming pool, which is very "straight forward".

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SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your comments. We sincerely appreciate your high evaluation on our service and room. We look forward to welcoming you back again soon. Best Regards, More

Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

On first impressions this is a nice, well located hotel but that is where it begins and ends. Checked into our room but the smell of must was so bad we asked to be moved to another room. On the way to the second room at 1am we passed a bucket on the corridor taking care of a leaking roof.... More

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Sir or Madame, Firstly I would like to thank you for your valuable comments and I do apologies if the hotel was too busy and neglected your experience. As per your laundry invoice, I’m puzzled since we charge between 10 to 12 Rmb per item. 50 Euro should have been enough to laundry 4 times more items that you... More

Penang Island, Malaysia
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 weeks ago

Glad that we had chosen this hotel as it is strategically located within walking distance to the key tourism spot. It is very relaxing to walk around the lake just opposite the hotel during evening. There are many restaurant around especially during night time.However the room conditions is not very satisfying as carpet was filthy and part of the wall... More

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Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
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Also Known As:
Sheraton Guilin
Guilin Sheraton

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