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Sheraton Guilin Hotel

No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
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Sheraton Guilin Hotel
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Ranked #9 of 522 Hotels in Guilin
A recent review
4 of 5 stars reviewed 2 days ago
JohnCHongKong Hong Kong, China
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843 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed with my wife in the Sheraton Guilin hotel for four days as Guilin is the place for our honey moon many years ago. Although we had unpleasant stay experience in this hotel, I would say that the hotel is value for money overall. Sheraton Guilin hotel is situated in front of the Li River and is not too... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, We very much appreciate your comments, both positive and negative. Meanwhile we thank you for your compliments I would like to apologies about the room issue. Actually the room number we assigned you the first time, it was a not smoking room. I apologies if our team member, confused, told you otherwise. I will investigate, personally, why there... More 

Mackay, Australia
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Guilin is a most impressive city, and it is great to have comfortable hotels to return to each evening! The staff are most helpful and the rooms are large and well appointed. The Coffee Lounge/Buffet Restaurant was quite disappointing, with young children completely "out of control" on the evening we were there. The breakfasts we didn't really think were up... More 

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Gdansk, Poland
Top Contributor
164 reviews 164 reviews
64 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

Small as for Sheranton hotel in fantastic location in front of river and to full of bar streat. Very nice rooms and excelnt service. Good idea for lundry as much as you can put to bag for fixed price. Nothink special with bar and restaunt

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, Thanks for your comment. We are pleased to hear that you enjoyed stay with us! We hope to be able to show you our improvements for our restaurant for your next time. We are looking forward to you! Best Regards, General Manager Silvio Autuori More 

Vienna
Top Contributor
123 reviews 123 reviews
66 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed 3 nights in the Hotel, de luxe Suite and did not regret that choice. Location very good near Li river and in the neighbourhood of a very vivid pedestrian zone with Restaurants,shops etc. It is true that the Impression seems rather a bit dated,but for us it was a very comfortable stay,because 1) >Our Suite (sleeping room +sitting... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for your comments. I'm happy to learn that you have enjoyed our facilities and i appreciate your comments namely understanding English. We are working on more training Looking forward to see your next time in our hotel and show you our improvements. Best Regards, Silvio Autuori General Manager More 

Brisbane, Australia
Top Contributor
56 reviews 56 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed this hotel. It wasn't five stars but one of the best for this area. The buffet breakfast was good. For dinner we ate at a restaurant across the street, which was great and cheap. It has a good location on the river and close to shops and markets. The only thing is that the hotel is doing... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for your comment. We are pleased to hear that you enjoyed our hotel. We apologize about the inconveniences that our renovation caused you however we are doing our best to organize it so that doesn’t effect our guests. We look forward to welcoming you back . Best Regards, Silvio Autuori General Manager More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here one night using SPG points. Room was comfortable and quiet. It was the first hotel I've stayed at in China that was actually cold with air conditioning, the others have all been too hot! In fact, it was a little too cold sometimes and I couldn't increase the temperature or turn off the AC. But with the heat... More 

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Durban, South Africa
Top Contributor
123 reviews 123 reviews
26 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel 2 non-consecutive nights in April. The location is excellent with the Lijiang River directly across a busy tree-lined road and a short walk to Shanhu Lake and the 2 Pagodas. Surrounding the hotel are shop and restaurant filled streets that should cater for most travellers needs. The rooms are typical of Sheraton with all amenities. The... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, Thank you very much for your comments. We will look into the issues right away, in order to correct them. We hope to be able to show you our improvements. Best Regards, Silvio Autuori General Manager More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Good, clean and spacious business class hotel located next to shopping and dining streets, very convenient for tourists and business travellers. We had Chinese dinner at their Chinese restaurant and the foods were good, nicely presented and delicious . Breakfast is Buffett style and the spread is good with reasonably wide variety to suit people from different part of the... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Thomas, Thank you for your kindly comment. We are pleased to hear that you enjoyed our location and breakfast. And we are very happy that you had a good experience in our hotel. We are looking forward to welcoming you back for your next time. Best Regards, Silvio Autuori More 

China
Top Contributor
77 reviews 77 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good hotel in a good location with decent restaurants and shopping all around. Can't see any negatives, though of course you must discount for the fact that it is in a small town therefore not fancy.

Was this review helpful? Yes 1
New England
Top Contributor
142 reviews 142 reviews
36 hotel reviews
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed March 26, 2015

The hotel is located a short walk from the lake with two pagodas-- definitely worth a night stroll to and around the lake. The halls and rooms are a bit scuffed, but overall everything was clean and the bed was firm. We had no view to speak of but weren't in our room much. The breakfast was a typical breakfast... More 

Was this review helpful? Yes 2
SheratonGuilinHotel, Director of Sales at Sheraton Guilin Hotel, responded to this review

Dear Guest, Thank you for your time and you valuable feedback, hotel has an on going renovation project of our hotel rooms facilities, hopefully next time we can bring you wonderfull experience. Best regards, Director of Sales & Marketing Portia Zhou More 

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