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Sheraton Guilin Hotel

No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
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1 room 1 guest
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Sheraton Guilin Hotel
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903 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
  • All months
    (903)
  • Mar-May only
    (252)
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    (273)
  • Sep-Nov only
    (263)
  • Dec-Feb only
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Keerbergen, Belgium
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed in The sheraton Guilin for two nights.The location itself is good next to the river and parc.Restaurants around .The Sheraton has seen some better days I believe and looks a bit worn out .The carpet can take some renewal in the room where i stayed,the room itself showed signs of waterspots from leaking airconditioning ,same in the bathroom,maybe... More 

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Hong Kong, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The driving factor for this hotel - great location!! Right in the heart of all the restaurants and shops and steps away from the Li river. Rooms were spacious with amenities you would expect from a Sheraton (except the Wifi was really slow). It's not exactly a 5-star hotel but it's still a great place to stay in Guilin for... More 

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NJ
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed here with Globus Tours. The location of the hotel is perfect, it is right near the wonderful Guilin shops. The rooms were spacious and comfortable. The pizza at the restaurant was absolutely delicious! I had it two nights in a row, what a treat! The hotel is safe, clean and accommodating, a wonderful experience!

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Fishkill
Level Contributor
111 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We recently stayed at the hotel for three nights. Our room was clean and ready when we checked in. The room was small for the three hotel hotels I have stayed in China. The wifi worked well and was free. Breakfast was included in our package. The breakfast was average and very crowded. On our last day they ran out... More 

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear TomMcCaffrey, Thank you for sharing your review on Tripadvisor and for being our recent guest at Sheraton Guilin. We are glad to learn you enjoyed the location and free Wi-Fi. We do apologize that your breakfast was not to your complete satisfaction and certainly your feedback will be share with our concerned department accordingly. Thank you so much and... More 

Bologna, Italy
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel is excellent considering it belongs to a luxury category. However, when you decide to choose this category, you get more exigent and your eyes pay more attention to things normally accetted with no problems. When we arrived the lobby had given us a wrong room with 2 separated bed. Considering that me and my wife had made the... More 

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear 181viaggiatore, Thank you for choosing Sheraton Guilin Hotel and for sharing your review on Trip advisor. We sincerely apologies for not meeting your expectations by assigned a wrong room, we will share your feedback with concerned department accordingly. Your comment and feedback about our breakfast are truly appreciated. Thank you once again and we do hope to welcome you... More 

Shanghai, China
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As an SPG member I always look for SPG hotels when I plan a trip. This hotel although rated 4 star, I would give it 3 stars at best. It is dated and needs to be refurbished. The rugs in my room were dirty and we were staying on the SPG preferred guest floor. The internet was good, and the... More 

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Sabrina W, Thank you for choosing Sheraton Guilin and for sharing your review on Trip advisor. We sincerely apologies for not meeting your expectations and certainly your feedback will be share with our concerned departments accordingly. Thank you once again and we do hope we will get the opportunity to welcome you back at the Sheraton. Best Regards, Dario... More 

Salt Lake City, Utah
Level Contributor
108 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was nice with full Western amenities. Great location located close to the river, the major shopping area and many small restaurants and local shops. The food was ok, but not great. The restaurant staff was slow and inattentive. Food and drinks were also fairly expensive.

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear CLC48, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad that you enjoyed our room and our hotel location. In regarding your comment we were disappointed that not all aspects of your experience met your expectations. Your feedback has been noted and shared with all concerned associates. Thank you once again and... More 

Washington DC, District of Columbia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here one night for a business trip. I was bumped up to a higher, nicer floor and greatly appreciated it. The room was very nice, though nothing overly memorable. The breakfast met my needs. Check in/out was easy. The best part for me was the convenient location. The hotel affords a view of the river as well as... More 

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Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear jmapcv, Thank you for choosing Sheraton Guilin and for sharing your review. We are thrilled that you enjoyed your stay and your experience met your expectations. Thank you for highlighting our hotel location, our breakfast and our service On behalf of the entire team here at the Sheraton Guilin, we look forward to welcoming you back again. Best Regards,... More 

Vancouver, British Columbia, Canada
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you want a great location, choose this hotel as it is in a thriving, lively area. But, know that it is NOT a five star or even a four star by North American standards. It is barely a 3. I had read previous reviews and although it was listed as a 5 star on my itinerary from my Chinese... More 

Was this review helpful? Yes 1
Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Leah T, Thank you for posting your feedback and being our guest at Sheraton Guilin. We are glad that you enjoyed our location. We were disappointed to learn that not all aspects of your experience met your expectations. Your comments have been noted however, and will be shared with our concerned department. Thank you once again and we do... More 

Goulburn, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is a little dated, but it is located very close to elephant tree hill and the staff are very obliging of all your requests. The area behind the hotel is an area teaming with restauants and cafes so if you are game to try the local fare, had out and eat like the locals eat. we ate... More 

Was this review helpful? Yes
Sheraton-Guilin, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear OzDrew, Thank you for posting your review and being our guest at Sheraton Guilin. We are glad to know you enjoyed our service and location Thank you once again and we do hope we will get the opportunity to welcome you back at the Sheraton. Best Regards, Dario Congera Executive Assistant Manager More 

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