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All 521 Guilin hotels

Sheraton Guilin Hotel

4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
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Sheraton Guilin Hotel
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Ranked #8 of 521 Hotels in Guilin
A recent review
5 of 5 stars reviewed 3 weeks ago
seijinm82 Singapore, Singapore
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817 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mauritius
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We just pass by Sheraton to have a drink with my friends and I have to admit that it's a nice place. As we are wine lovers, we ordered some wines from the menu and most of them were unavailable. I asked the waiter to tell me which ones are available and I was surprised to know that 95% of... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, I am very sorry that your experience in our hotel did not meet your expectations. I want to insure that we will pay more attention to training of our associates and availability of all items mentioned in the menu. We highly appreciate your feedback like the one that helps to highlight our imperfections and put us on the... More 

Singapore, Singapore
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am truly glad that I chose this hotel for my 4-nights stay in Guilin. This hotel is walking distance to most Guilin location, e.g. Elephant Trunk Hill, Fuboshan. Also, it is just a few minutes walk to the ZhengYang Pedestrian Street with lots of good food, and clothing. The room is clean and spacious, the hotel check-in and out... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time in providing us with your review. We are pleased to hear that you enjoyed our location and service. And we are very happy that you had a good memory in our hotel with your friends. We are looking forward to welcoming you back for your next holiday. Best Regards, Silvio Autuori... More 

Singapore, Singapore
Top Contributor
84 reviews 84 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 7, 2015

The hotel is rather dated as mentioned by others but the location is superb! Breakfast buffet is pretty awesome too and the rooms are large and well equipped. It's very very near the walking street and a stone throw away from the 日月雙塔 which are nicely lit up at night. The wifi is pretty fast too. Opposite the hotel is... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review with regard to your stay with us. We appreciate your kind compliments on our location.We are delighted to know that you had a good experience at Sheraton Guilin. It is always a pleasure when our guests enjoy their stay and our hospitality. Once again, thank you for your review and look... More 

Zurich
Top Contributor
87 reviews 87 reviews
8 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 28, 2014

We chose the Sheraton Hotel Guilin primarily for its location and we were not disappointed. It is located in the city center and everything we needed was within walking distance. Many have pointed out signs of age. True, the Sheraton Guilin is an American style hotel from an era two to three decades ago. But with minor inconveniences, we enjoyed... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your review. We appreciate your kind compliments on our location,our river view room as well as the breakfast at the Atrium Coffee Shop! But we are sorry that the party and children's noise affected you. You comments on our service are appreciated and we will look to... More 

Torrance
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 27, 2014

Friends of mine stayed here in April 2014 and mentioned the lovely breakfast buffet and enormous lobby. Since we were traveling over Thanksgiving and it was my birthday, we were in search of a westernized meal after our two weeks of Chinese travel. The Sheraton had nothing posted on their website, but we decided to check it out anyway. Well,... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review with regard to your stay with us. We are delighted to know that you had a good experience at Sheraton Guilin. Thank you for your detailed evaluation of our buffet! It is always a pleasure when our guests enjoy their stay and our hospitality.It's our honor that you choosed Sheraton Guiln... More 

Whitby, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 11, 2014

We stayed here for one night prior to a cruise on the river. It is a large American style hotel with a massive central atrium. The rooms were large and well equipped with views over the river front. However the hotel shows some signs of age for example the shower had separate hot and cold taps rather than a mixer.... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for staying in Sheraton Guilin and taking the time to share your experience with us. We are glad to hear that you like our Chinese food and service. We are looking forward to welcoming you back for your next holiday. Best Regards, Silvio Autuori General Manager More 

Raleigh, North Carolina
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed December 5, 2014

This hotel is in a great location, but felt like it needs another renovation. The outdoor pool looked sad in November. I loved using the workout room all alone in the morning, but it seemed a little strange. There was a sign for non guest fees, and still no other people. The lobby is very large, with 2 very large... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your comments. We are delighted to know that you enjoyed the hotel’s location. Here, I’m pleased to inform you that the hotel is undergoing a complete renovation of the exterior walls. We look forward to welcoming you next time to surprise you with a rejuvenated hotel. Best Regards, Silvio... More 

BC, Canada
Top Contributor
53 reviews 53 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 4, 2014

We stayed here two nights but were so busy in Guilin on a tour that we hardly had time to inspect the hotel properly. The room we were in on the fifth floor was OK, regular size, quite comfy and clean. I love these atrium type hotels. It reminds me of the lovely time I had when I stayed at... More 

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review with regard to your stay with us. We are pleased to know that you enjoyed the hotel’s location and room. It's always such a pleasure to know that our guests are satisfied with their stay. Once again, thank you for your review and look forward to welcoming you back in the... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 27, 2014

Back in the 1980's or early '90's this might have been a "grand" hotel in the Embassy Suites style with glass interior elevators and walk ways around open 7 floors overlooking the lobby. However, it appears the Sheraton has not bothered to update nor refurbish this tired, dingy property since first built. Furniture, carpets look grungy and the collapsed upholstery... More 

Was this review helpful? Yes
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Mrs. Judith, firstly allow me to apologies about the negative experience you had during your stay. I was extremely disappointed to read your comments since, usually, our service it is impeccable as we are a Landmark in Guilin's hotels I was also disappointed and mortified that you thought that we lied to you. Madame, at Starwood we treasure and... More 

Canberra
Top Contributor
68 reviews 68 reviews
50 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 27, 2014

My wife and I stayed at the Sheraton in Guilin for 4 nights. This hotel is a very comfortable hotel but it's location is it's best feature. It is opposite the River Li and very close to the very popular Pedestrian Mall (only 1 minute walk away) where there are lots of shops and restaurants/bars. The hotel has very good... More 

Was this review helpful? Yes
SheratonGuilinHotel, Executive Assistant Manager at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your kind compliments and recommendations. We are glad to hear that you enjoyed our Philippines band and Riviera restaurant food. We look forward to welcoming you back to Sheraton Guilin in the near future. Best Regards, Daniel Marino Executive Assistant Manager More 

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Additional Information about Sheraton Guilin Hotel

Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
Number of rooms: 408
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Also Known As:
Sheraton Guilin
Guilin Sheraton
Hotel Style:
#2 Business Hotel in Guilin
#2 Spa Hotel in Guilin
#5 Luxury Hotel in Guilin
#18 Best Value Hotel in Guilin

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