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All 409 Guilin hotels

Sheraton Guilin Hotel

4.5 of 5 Hotel   |   No.15 Binjiang Road, Xiufeng District, Guilin 541001, China (Downtown)
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Sheraton Guilin Hotel
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79%
Ranked #6 of 409 hotels in Guilin
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Mebear-Jm London, United Kingdom
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692 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
London, United Kingdom
2 reviews
4 of 5 stars Reviewed yesterday NEW

Room ,,location and the Italian Restaurant were great. However, when it came it breakfast it was a joke. Poor service for coffee. The chef had just put out bacon and hash browns and they were all cold.

Was this review helpful? Yes 1
Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was a great hotel in Guilin. Stayed for 3 days. The staff is very friendly and professional. I travelled alone so it was adventure for me. The staff was very helpful and accommodating. They assisted me on where to go around and where to go shopping. Excellent location for shops and restaurants so it was not a problem to... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review with regard to your stay with us. We are delighted to know that you satisfied with our hotel. It is always a pleasure when our guests enjoy their stay and our hospitality. Once again, thank you for your kindness and recommendation and look forward to having you back soon. Best Regards, More

Seattle, Washington
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had a last minute stay in Guilin and chose the Sheraton. What a delightful experience. After driving through the city hustle and bustle I arrived at the hotel on the river. The rooms are well done and the bathrooms are large, clean, and western. My view of the river and the gorgeous pedestrian path is breathtaking. However, what sets... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing a review about your recent stay. It really is a pleasure to hear that you had a delightful experience. I will certainly pass on your comments to our associates who will be proud to have made you special. We truly appreciate your comments and look forward to welcoming you back to Sheraton Guilin... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

What sets a hotel apart from others is the experience they give you. From excellent service, to superb rooms, to amazing facilities, to delicious food, to warm smiles by staff, to very convenient location..all of these sum up to the one of a kind experience I had with Sheraton Guilin. I am definitely recommending this hotel to those who want... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you are satisfied with our service and room, we are also appreciate your recommendation on our Italian restaurant, here you can enjoy the beautiful Li River during meals. We look forward to welcoming you back for your next holiday. Best Regards, More

Davao City, Philippines
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As others have already said, the beds here are second to none. :) Convenient location - shops and restaurants outside the hotel. Get the best of both worlds; the serene view of the river on one side, and bustling city centre on the other side. Excellent service - staff were helpful and speak conversational english. Good food - breakfast choice... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for taking the time to send your comments on Tripadvisor. We are delighted to hear that you enjoyed your stay with us. The Sheraton Sweet Sleeper Bed is really very comfortable, and our Riviera Italian Restaurant offers you a unique dining experience with best authentic Italian cuisine in town. We are looking forward your next visit.... More

Frankfurt
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed there on a business trip. Usually I do not like the chain hotels, but this convinced me to come back. It faces the river which makes an excellent view, around the block is the busy center of town where all the shops are. In walking are the departures for river cruises and the old university site.

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank for taking time to provide a review of your recent stay. We really appreciate your continuous support to the hotel. We look forward to see you again soon. Best regards, More

Houston, Texas
Contributor
13 reviews 13 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We made the mistake of upgrading to a club lounge room, there wasn't much gain as the breakfast is still offered in the main dining area. The club lounge did not have much more than a few snacks and drinks throughout the day. The rooms were decent but small and the hotel was a bit tired and in need of... More

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you very much for your review. We are sorry to hear that the club lounge has not met your expectations. We will certainly be looking to improvements based on your valuable comments. We are looking forward to welcoming you back for your next holiday. Best Regards, More

Perth, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel is suberb being only minuted away from restuarants and the main markes cum shopping attractions. The hotel itself is modern and the appointments both public and private are top rate. Rooms are equipped with everything you would expect in a five star hotel. Where the hotel lets you down is the spotty service.The average westerner... More

Was this review helpful? Yes 1
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to send your comments on TripAdvisor. We are sorry that you were disappointed with the service in the areas you have mentioned. Your comments are important to us as it allows us an opportunity to review and improve. We hope to have another opportunity to welcome you to our hotel and... More

Centerville, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel is best location in town. Everyone I spoke with spoke perfect English. Very well manned and managed. Pleasant experience with the concierge. Was very helpful with all information ... good variety with breakfast, lunch and dinner. Not the newest I have been in China but definitely the best !

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SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you for providing your feedback about your recent stay with us. We sincerely appreciate your high evaluation on our hotel. We hope to have another opportunity to welcome you back to Sheraton Guilin. Best Regards, More

Las Vegas, New Mexico
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed there with my family for few days.location it's unbeatable and the staff it'd very experienced with good English .Excellent breakfast and best Italian food I'm town with great view of the river at great prices . Overall a fantastic experience

Was this review helpful? Yes
SheratonGuilinHotel, Sales Specialist at Sheraton Guilin Hotel, responded to this review

Dear Valued Guest, Thank you so much for your valuable comments. We are delighted to know that you are satisfied with your stay at our hotel. Indeed the Riviera Terrace is the ideal place for overlooking the Li River, and our Italian cuisine is the most authentic in town. We look forward to welcoming you back in the near future.... More

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Additional Information about Sheraton Guilin Hotel

Also Known As:
Sheraton Guilin
Guilin Sheraton
Address: No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
Location: China > Guangxi Zhuang > Guilin > Downtown , Downtown River-view Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Guilin
#5 Luxury Hotel in Guilin
#17 Best Value Hotel in Guilin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Guilin Hotel 4.5*
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