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Sheraton Guilin Hotel

No.15 Binjiang Road, Xiufeng District, Guilin 541001, China
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Sheraton Guilin Hotel
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Ranked #12 of 521 Hotels in Guilin
A recent review
3 of 5 stars reviewed 6 days ago
1Excitedtourist London, United Kingdom
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856 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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1 review
1 of 5 stars Reviewed yesterday NEW

I rarely write reviews, especially bad ones. It's getting 1 star because Wifi has been bad for more than 3 years! Bad Wifi should be reason enough not to visit a hotel. I have had unstable and slow connections on the host of wifi networks on offer. In this modern age anyone visiting this hotel and in its market is... More 

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Surrey, Canada
Top Contributor
93 reviews 93 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We arrived at the Sheraton around 11 p.m. after a full day of exploring in Xi'an followed by a flight to Guilin. We had spent the previous 5 nights in Sheraton hotels so we thought we knew what to expect. We were so wrong!! We had done a lot of walking that day and my muscles ached. I was so... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, We appreciate your comments. As cleanness it is one of our strength, I’m embarrassed to read your review. The only stairs we have are emergency stairs. At the moment, the hotel’s rooms are going through a renovation and those stairs are used, daily, by contractors. This is why they are not completely clean. As per your bath tub,... More 

Shanghai, China
Top Contributor
86 reviews 86 reviews
33 hotel reviews
119 helpful votes 119 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Just a below average hotel that masquerades as five star. You would normally expect these rooms to be in a three star hotel. Fixtures and fittings are old and very long in the tooth. Lack of electricity outlets. Water temperature very difficult to control. Phone in room not working and wifi was really slow. Decent location and fairly friendly staff.... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear MatttB6, Thank you for your review and my apologies if you didn’t enjoyed the room. Guest experience it is at the top of our list in everything we do at Sheraton Guilin. Currently the rooms are, by phases, under renovation and we will take under consideration some of your suggestions. Best Regards, Silvio Autuori General Manage More 

London, United Kingdom
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Excellent location by the River but hotel was very disappointing. The room was damp and smelt. It hadn't been used for a while by the smell on entering the bedroom. Washing didn't dry due to the damp atmosphere. Smell. Very off putting when entering it. Lovely pool.

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, We would like to thank you about your comment about the room. Unfortunately, lately has been raining excessively and this kind of weather has slowed down our renovation process to waterproof all our rooms I would like to apologies about the humidity, however I'm positive that on your next visit the problem will be eliminated. We look forward... More 

Denver
Top Contributor
119 reviews 119 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

In addition to other recent positive reviews, we have been traveling in China for nearly 3 weeks - staying at moderately priced hotels - and this hotel is, by far, the best one we've been in. The rooms are large, the beds are firm (as is typical in China) but very comfortable, and everything is clean ( which is NOT... More 

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Dongguan, China
Top Contributor
292 reviews 292 reviews
61 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 1 week ago

The first time I've been there the feeling was not the best since the hotel was needing some works. The second time, they were refurbishing and renewing everything. Big mess. However the rooms were OK, location is great, lota of things to do around. I believe now it can be a great option.

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, We would like to thank you about your kind comments about the room and I apologize about the inconveniences caused by our renovation I hope to have the opportunity to show you the rooms, once the project it is competed. My Best, Silvio Autuori General Manager More 

Macau, China
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Before I visit the hotel, I already knew that this hotel has a bit history as it is the first 5 starts hotel in Guilin, so i didn't put too much expectation on it. Surprisingly the room is very clean and nice, the building is not old at all, the staff are friendly, the location is excellent, it is near... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, We very much appreciated your comments and I thank you for taking the time to post them. Rest assured that your comments will be cascaded down to the entire team. We hope to have the opportunity to serve you again Best Regards, Silvio Autuori General Manager More 

Ijamsville, Maryland
Contributor
17 reviews 17 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Just stayed at this hotel for one night. Had emailed in advance for a nonsmoking room. Room was large, bed was huge and comfortable? Arrived late at night from Xiang and left in the morning to go to Guilin for the li river cruise and liusanjie light show both are must do items. Many people stayed in Guilin and took... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear guest, Thank you for your comment. We are pleased to heared that you enjoyed our hotel. Looking forward to see you next time in Sheraton Guilin. Best Regards, Silvio Autuori General Manager More 

Beijing, China
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed with family and friends at Sheraton Hotel for 4 nights. We had rooms with a nice view to the river and luckywise we could open the windows. Breakfast is not very impressive but ok, service friendly and helpful but don't expect everybody is speaking perfect English. We had a lot of fun, made a tour to the rice... More 

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SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, Thank you for your comments.We are glad to learn that you have enjoyed our hotel's facilities. We look forward to have the opportunity to serve you again. Best Regards, Silvio Autuori General Manager More 

Adelaide
Top Contributor
194 reviews 194 reviews
134 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in room #615 for the nights of 21st and 22nd of April and were well satisfied with China Tour's selection again. Clean, comfortable and a great breakfast to get us ready for the Caves and the Li river, nice.

Was this review helpful? Yes 1
SheratonGuilinHotel, General Manager at Sheraton Guilin Hotel, responded to this review

Dear Guest, We are glad that you enjoyed your stay with us. Looking forward to see you next time in Sheraton Guilin. Best Regards, Silvio Autuori General Manager More 

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