Key did not work, big fuss to get it changed. No apology. Dismal badly lit corridor. Room carpet filthy, not even an attempt to vacuum it. Bathroom tiles worn, dirty, and mouldy. Shower did not drain, toilet did not flush. Balcony door did not shut tightly, wind howled through it al night. Breakfast arrived late, food already cold on arrival,... More

looks good hotel,stayed for a few nights on a coach tour,carpets are filthy shower/toilet filthy too,pity if hotel was looked after and maintained it would be really good,but chinese do not seemed to do maintenence,managment needs telling of,if they dont look afte it will be apalling in a few years

The lounge is very ostantatious, very glitzy. Rooms were spacious and beds lovely and firm. Unfortunately, it's rather out if the way and no bar at the hotel. Had dinner in one if the private dining rooms and there was a cockroach on the table and some other strange looking object. Would prefer a more centrally located hotel. Breakfast was... More

This hotel looked glamorous to come into. Quite central,noisy, clean. We had been given an indication that we would probably strike some hard beds on our tour. This was a hotel which did have hard beds. We coped OK with it, but others on the trip couldnt.The staff were obliging in giving them extra bedding to soften the beds for... More

Grubby carpets, appalling service and chaotic breakfast. How can the Chinese really not care about their customers. I cannot recommend this hotel to anyone although the view over the limestone karsts was lovely

On the face of it, this hotel seems ok. It's modern, clean and appears to have good facilities. However, my experience of staying here for one night before flying back to Beijing the next morning left much to be desired. After we checked in we went to use the hot spring facilities. While all the pools were open (including small... More

I stayed here with a group of twenty five on a five day tour to Guilin. My first impression of the hotel, wow! All that marbles and Italianate decor everywhere. It looks impressive on the outside, when looked closely, one slowly realize it's a bad attempt of another hotel in China trying to look high class. Don't get me wrong,... More

Stayed for 3 nights and I have nothing but praise for this hotel. The room is spacious and clean. Unlike some of the other hotels I stayed in Guilin, the heater in the room was working well and room temperature was kept at a comfortable level. The temperature outside was hovering around 5-10C so it’s really comfortable to stay inside... More

Originally my elderly parents and friend were amazed by the look of pictures of this new hotel. Hot Spring sounded so nice for a spa-holiday time. And the hotel was newly built, so we expected a brand new and well positioned good service oriented hotel. But we were sooooo disappointed. The free hotel pick up was hard to obtain, and... More