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Shangri-La Hotel Guilin

#1 of 521 Hotels in Guilin
Certificate of Excellence
5.0 of 5
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No.111 Huancheng North Second Road, Guilin 541004, China
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1 room 1 guest
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Shangri-La Hotel Guilin
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768 Reviews from our TripAdvisor Community

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Traveler rating
    486
    202
    59
    10
    11
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145
304
29
41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (768)
  • Mar-May only
    (226)
  • Jun-Aug only
    (206)
  • Sep-Nov only
    (222)
  • Dec-Feb only
    (114)
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Chapel Hill, North Carolina
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

I'd anticipated wanting to get out and explore Guilin more, but found once I got to the city that it was much more busy, dense, loud, and traffic-filled than I'd imagined. I found I was very happy to settle into my beautiful, clean room and enjoy the river view and the cozy bed piled with pillows. My room also overlooked... More 

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Beijing Region, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Room was standard good. Location poor - not near town centre, so isolated if you want to step out for shopping or for a bite. View is very poor. You look out at crabby buildings and distant hills. The restaurant had very very limited veg food, which was very mediocre.

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Lyon, France
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

Very good experience for my family in Guilin. The staff is full of attention and friendly, special thanks to Ruben, attentive, efficient and polyglot. Some members of the staff (restaurant, gym..) are not fluent in english what can cause some comprehension obstacles. The restaurants close their doors around 10pm you must adapt your schedule.

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Cancun, Mexico
Level Contributor
59 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel in July 2015 and it was the best. Guilin is a beautiful city, but everything is old, this hotel is brand new and its in perfect conditions. It is a little bit far from the city center but iw worth it. The rooms are big and modern, wifi works perfectly, this is something difficult in... More 

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Beijing, China
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

One of the main reason to choose between an independent and a chain while traveling is related to the insurance of quality especially when the hotel concerned belongs to the Shangri-La family. Our two-night stay was really disappointing. At the check in with Catherine we have been welcomed without any smile and it took ages for us to finally get... More 

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Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The service was top notch from the moment we arrived and were greeted by a woman in traditional dress offering us tea. The fitness facilities were well maintained. The grounds were beautiful as well. The menu at the higher end restaurant in the hotel was mostly beyond even my adventurous nature.

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Hongkong
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

If you plan a visit to Guilin and the Li River to not miss to stay in the Shangri- La. Nice Hotel, friendly staff and you can see already the first mountain tips. Food is good, Service as usual excellent.

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New York City, New York
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First off I will start with saying that from what I saw in my time driving around, this was the best hotel in the area by far. That being said... I have stayed in Shangri-La properties in other parts of Asia and was a bit surprised by the service here. Not a five star experience that I have had in... More 

Was this review helpful? Yes 2
Tampa, Florida
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although the lobby is lovely and welcoming, once you get to the room you realize this grand hotel is ready for some work. The former minibar is an empty frig, although the minibar menu is still in the room. There is no in-room coffee maker, only some instant coffee and a kettle. The carpet is looking a little sad, and... More 

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Bangkok, Thailand
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our family had previously stayed in Shangri-la Malaysia and we were mind-blown by everything: service especially. So we chose shangri-la for our stay here in Guilin. The service was quite fast and the staff were extremely friendly. There was a mini show near the pool every evening for the entertainment of guests so that was very thoughtful. Although one thing... More 

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Hotel Review Summarization

What travelers say

  • Very good(11)
  • Li river(9)
  • Outdoor pool(6)
  • Horizon club(5)
  • Breakfast buffet(4)
  • City center(4)
Questions? Get answers from hotel staff and past guests. Ask a question

316 photos of this hotel

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View from room (19)
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Hotel & grounds (50)
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Room/suite (47)
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Dining (21)
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Bathroom (8)
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Pool/beach area (6)
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Business center/function rooms (3)
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Other (148)

Management photos: Courtesy of the property manager

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Room/suite (1)
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Pool/beach area (1)
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Other (12)
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