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Shangri-La Hotel Guilin

#1 of 523 Hotels in Guilin
Certificate of Excellence
5.0 of 5
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No.111 Huancheng North Second Road, Guilin 541004, China
Shangri-La Hotel Guilin
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Ranked #1 of 523 Hotels in Guilin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Timaeus Princeton, NJ
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712 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Princeton, NJ
Top Contributor
61 reviews 61 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Not quite as good as the Shangri-La in Xi'an, where we were before we came to Guilin, but overall very satisfactory. We were in the hotel mostly for breakfast and sleep and had no criticisms, tho also no reason for outstanding praise. The Horizon Club level was not up to the standard we found in Xi'an.

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Geneva, Switzerland
Top Contributor
70 reviews 70 reviews
35 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is worth its price (which is expensive compared to other Chinese hotels). It's simply beautiful, clean, comfortable beds. This hotel can help you organise private excursions, staff is very friendly and helpful. Taxi to the city centre is about 25CNY. Hotel is a bit outside the city centre. Breakfast is a feast of different cuisines, worth trying.

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san juan
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment you go in the hotel they make you feel so welcomed. It is immaculately kept and the staff is so attentive to every detail. We enjoyed the spa, it was excellent. The restaurant was also very good, both breakfast and dinner were excellent, both the food and the service.

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Tel Aviv, Israel
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I find it difficult to review this hotel. Although it looks like a high-end hotel, there was nothing special about it. It may be the best hotel in guilin but it's not a great hotel. It looks very nice, the rooms are comfortable and clean, the pool is nice, there is a big garden with a small kids playground and... More 

Was this review helpful? Yes 1
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for sharing with us your recently staying experience with us. We feel very regret about the dissatisfaction experience. We have share this comments with our management team and proper actions would be taken to improve the service standard. With any further requires please contact with us via michelle.yang@shangri-la.com. Thank you very much again for choosing Shangri-La... More 

Skipton, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this online directly with Shangri-La's Hotel and took out the Horizon Club Option as we knew Guilin is a working city and not so much a tourist destination, we then emailed the concierge Alex Long requesting a River View which was confirmed, all the Club rooms are on the 6th Floor, which is the same level as the... More 

Was this review helpful? Yes 3
north london
Top Contributor
81 reviews 81 reviews
29 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We flew here from Hong Kong to see the sights of Guilin. Guilin is not a small romantic town ,it is a busy City. The hotel is well sited on the banks of the river with splendid gardens. Our room on Floor 6 was fine except for the lighting. The desk lamp was poor and a standard lamp in the... More 

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ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for sharing with us your recently staying experience with us. We feel very regret about the dissatisfaction experience. We have share this comments with our management team and proper actions would be taken to improve the food quality and also the staffs' English lever. With more details require, please feel free to contact with us via... More 

Hong Kong, China
Top Contributor
71 reviews 71 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel in a great location. The rooms and facilities are of a very high standard and overall the staff are very helpful. We stayed in a club room but in all honesty it isn't worth the money unless improvements are made to the service (there is one person in the lounge to deal with all the... More 

Was this review helpful? Yes 1
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for sharing with us your recently staying experience with us. We feel very regret about the dissatisfaction experience. We have share this comments with our management team and proper actions would be taken to improve the food service lever. With more details require, please feel free to contact with us via michelle.yang@shangri-la.com. Thank you very much... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

Shangri-La Guilin can provide us with the necessary info and transportation assistance for our trip so we can have a hassle-free stay. The people at the Travel Information desk have been most helpful so we can flexibly our trip which suits our needs.

Review collected in partnership with shangri-la.com

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Shanghai, China
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Comfortable beds and nice bathroom. Beauty products by L'occitane. We had booked two rooms in the Horizon category. When we arrived at the hotel after a seven hours flight delay we were not even offered a welcome drink. Check-in took really long. Rooms were average Shangri La size but the carpets were pretty stained. Breakfast was most disappointing. When we... More 

Was this review helpful? Yes 1
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for sharing with us your recently staying experience with us. We feel very regret about the dissatisfaction experience of the check in and dinning at the restaurant. We have share this comments with our management team and proper actions would be taken to improve the food and service lever. With more details require, please feel free... More 

Savannah, Georgia
Top Contributor
101 reviews 101 reviews
17 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Enough has already been said about this wonderful hotel. From our greeting to our goodby, everything was absolutely perfect. You couldn't ask for more. Everything from the decor to the staff to the delicious breakfast buffet, perfect. I hated to leave. I will always have wonderful memories of this hotel.

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