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All 409 Guilin hotels

Shangri-La Hotel Guilin

5.0 of 5 Hotel   |   No.111 Huancheng North Second Road, Guilin 541004, China
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Ranked #2 of 409 hotels in Guilin
A recent review
3 of 5 stars reviewed 4 days ago
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538 people have reviewed this hotel

Traveler rating
    358
    141
    28
    4
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Initially not very impressed with this hotel, we had arranged airport pick up with the concierge, however on arrival at Guilin Airport at 11pm there was nobody there to pick us up. Calling the hotel, the concierge did not appear bothered that he had forgotten to arrange our pick up and was more interested in when we were going to... More

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Suzhou, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed our stay. Although hotel standard is not same as other Shangri La hotels, but it is the best hotel of Guilin. Horizon club is very nice and very nice lady manage it. It has a nice spa and good restaurants. We was there during earth hour and hotel had a nice ceremony for this event.

Review collected in partnership with shangri-la.com

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Bali
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 11, 2014

I stayed at the Shangrila Guilin and all Shangs are getting so predictable that they can be a bit boring too. once you see a shangrila you have see them all. big impressive lobby, same old luxury décor and same FNB concepts. rooms are well designed but again boring in design. maybe they should hire new designers and change a... More

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Atlanta, Georgia
Top Contributor
74 reviews 74 reviews
39 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed March 8, 2014 via mobile

Excellent hotel that sits away from city. Spotless room with all amenities and free WiFi. Breakfast buffet is excellent with Asian and Western choices. They also serve lunch and dinner buffets that attract large groups who snatch food......we ate ala cart dinner one night and had difficulty getting a waiter's attention....but, our food was excellent....best vegetarian quesadilla ever......staff most accommodating... More

Was this review helpful? Yes 2
Shanghai, China
1 review
5 of 5 stars Reviewed March 4, 2014

I travel a lot, and I can tell that It's really nice hotel, brilliant !! all staff very friendly, helpful, you can obviously feel you are welcome here. The bed must be mentioned, very comfortable, made me sleep tight.

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Combloux, France
Top Contributor
60 reviews 60 reviews
41 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 4, 2014

A professionally staffed hotel and everyone was friendly and helpful.Rooms are spacious and have good soundproofing. Food is excellent, both the Chinese and international cuisines. Coffee in the lobby is very expensive.

Was this review helpful? Yes 1
Geneva, Switzerland
Top Contributor
93 reviews 93 reviews
93 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed March 3, 2014

This is really an excellent hotel. The rooms are excellent and the facilities also. We ate well in the hotel and the staff were very good, generally with good knowledge of English and when they had difficulty understanding they immediately found someone who did understand. My major criticism concerns the DCC (dynamic currency conversion) scam operated by the checkout clerk,... More

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Johannesburg, South Africa
1 review
5 of 5 stars Reviewed February 24, 2014

We had a wonderful stay with a lot of personal attention which is very rare indeed! Excellent hotel and great food! Feb can be wet and cold so may not be the best season for a visit but the city has many hidden treasures and deserves the name of the most beautiful city in China!

Review collected in partnership with shangri-la.com

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Istanbul
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed February 10, 2014

The overall services are very good. Especially the restaurants and their staffs are very friendly and helpful. I liked so much the live music on the piano in the lobby... congratulations for that, it was relaxing after our cruise tour.

Review collected in partnership with shangri-la.com

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Shanghai, China
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 9, 2014

HORRIBLE HOTEL, it was our first stay in a Shangri-La Hotels, and probably the last one... The hotel is located next to the slams (nothing similar to the pictures), in a very poor location, not very professional staff and a 3 star hotel interior design. All of it for the price of a 5 star hotel. Our room suppose to... More

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LouisLow, Executive Assistant Manager at Shangri-La Hotel Guilin, responded to this review

Dear Antonio, Thank you for taking your time to review your recent stay with us. The hotel management is very concerned about your feedback and would like to know more details. Much appreciated if you could contact me at louis.low@shangri-la.com and provide more information. Once again thank you for your review and look forward to hearing from you soon. Yours... More

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Additional Information about Shangri-La Hotel Guilin

Address: No.111 Huancheng North Second Road, Guilin 541004, China
Location: China > Guangxi Zhuang > Guilin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 409 hotels in Guilin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Guilin 5*
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