We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Guilin

#2 of 534 Hotels in Guilin
Certificate of Excellence
5.0 of 5
Hotel website
Hotel deals
No.111 Huancheng North Second Road, Guilin 541004, China
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Jetsetter to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel Guilin
View Map
Add Photo Write a Review

846 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Bangkok, Thailand
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

The bedroom is so wonderful. After falling on the bed, it's like you are in the heaven. So relax and chill on the bed. The smell of the hotel is full of flower. My favourite place in this hotel is dining rrom especially breakfast. You will not want to miss your breakfast during your holiday here.

Helpful?
Thank kandynoi
Hong Kong, China
Level Contributor
117 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 1 week ago

Located next to Li River, one can easily see the hilly landscape from the hotel, whether in the lobby or in the hotel rooms. It is a relatively new building opened about 5 years ago and is one of the biggest hotels in Guilin. The room is spacious and with good view of the river and mountains. Inside the room... More 

Helpful?
Thank CLau888
Level Contributor
96 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was my third hotel on a trip to China and easily the best. The difference: the service from the staff. I booked a Horizon room that gave me access the Horizon Lounge, a business lounge cum social area. The staff here were absolutely superb. Nothing was too much trouble and the coffee and food was great. My room was... More 

Helpful?
Thank EnglishViv
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Guilin and also thank you for your comments. It's our great pleasure that you had a wonderful stay and like our food. Our culinary team is keep on creating new dining experience for guests. We look forward to welcoming you back in the near future to experience with us. More 

Hong Kong, China
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Large room with comfortable bed as usual with great view but far to main attractions. The structure is quite luxurious and well maintained with a nice lounge room and great service. Well customers services and some useful free coupons.

Helpful?
Thank RealTravelLove
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for choosing Shangri-La Guilin, and sharing your comments with us. Appreciate your high opinion on our staff services and environment. I will share your comments with them. We are always working hard to offer good service to make guest a comfortable and pleasant stay. We look forward to welcoming you back soon! More 

sydney
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I have mixed feelings about this hotel. The facilities are big but ageing and staffed with a mixture of interested and less interested staff. The hotel smells of smoke including on my non smoking floor and in the Chinese restaurant. The dining room needs closer attention to staffing and cleanliness and the club lounge has a limited menu. The location... More 

Helpful?
1 Thank fortstreetboy
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you so much for staying with us at Shangri-La Guilin, Hotel, also for the suggestions. We’ll look into your kind suggestions to improve the service standard, offering better service to make guest a more comfortable and pleasant stay. We sincerely hope you will come again for a better stay with us. More 

Darwin, Northern Territory, Australia
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a luxury hotel with a gorgeous foyer starring views across their garden and pool to the fabulous surrounding mountains. The rooms have equal wow factor, big windows, great views from the 11th floor (and all other floors I'm sure). If you can tear yourself away from the supremely comfortable rooms you must walk over to the Diecai hill... More 

Helpful?
1 Thank Erna M
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Guilin and also thank you for your comments. It's our great pleasure that you had a wonderful stay and like our breakfast. Our culinary team is keep on creating new dining experience for guests. We look forward to welcoming you back in the near future to experience with us. More 

Oakville, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My partner and I stayed in this beautiful hotel for our 20th anniversary in 2015 and we were wowed by the service we were provided by Lynn Zhu (Service Manager) and her team. They went out of their way to ensure we had great memories for our 20th anniversary. Our room had a wonderful view of the gardens and city!... More 

Helpful?
Thank ChrisBB2700CND
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you for choosing Shangri-La Guilin, and sharing your comments with us. Appreciate your high opinion on our staff services and environment. I will share your comments with them. We are always working hard to offer good service to make guest a comfortable and pleasant stay. We look forward to welcoming you back soon! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Visited Guilin early this year of 2016 and we decided to choose Shangri-La for our hotel. We arrived in Guilin in the afternoon time and arrived at ShangriLa Guilin about 25 minutes by taxi from Guilin Train Station. The Fron Desk staff were nice and surprisingly can speak English well. The room is nice with the view to the River.... More 

Helpful?
Thank Irwan M
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you so much for staying with us at Shangri-La Guilin, Hotel, also for the acknowledgement and suggestions. Our Spa and recreation department is always creating a unique Spa experience for every guest and so glad that you enjoyed it. Looking forward to seeing you soon and we will offer you a better stay. More 

London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 5, 2016

we visited and took a tour around the rice terraces, the minority villages, Yangshuo and the Li river. The hotel made an excellent base with attentive staff, comfortable rooms and great food offering at breakfast. The indoor pool and gym were also excellent after a long day sightseeing Great views too !

Helpful?
Thank lnorton
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you so much for choosing Shangri-La Hotel, Guilin and so glad that you enjoyed the sightseeing and had a good recover in our hotel. We’re trying to offer guests the best service, and meanwhile, hotel creates lots of interesting recreation facilities such as Mini Zoo, Bamboo rafting and so on. Sincerely hope you will come to Guilin... More 

Minato, Japan
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 3, 2016

Location was right beside the river which was rather scenic, not too close to the city. Breakfast with the beautiful garden view was a wonderful moment. It was unfortunate that they allow smoking in the main lounge areas, not just a bit of smoking but it might as well be a smoking lounge. And some staff need to understand how... More 

Helpful?
1 Thank stella761092
ShangriLaGuilinMgmt, Public Relations Manager at Shangri-La Hotel Guilin, responded to this review

Dear Guest, Thank you so much for staying with us at Shangri-La Guilin, Hotel, also for the acknowledgement and suggestions. We are always working hard to offer good service to make guest a comfortable and pleasant stay. We’ll look into your kind suggestions to improve the service standard. Looking forward to you seeing you soon and give you a better... More 

Questions? Get answers from hotel staff and past guests. Ask a question

401 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (387)
Viewed
Dining (32)
Viewed
Hotel & grounds (78)
Viewed
View from room (23)
Viewed
Room/suite (55)
Viewed
Pool/beach area (9)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (8)
Viewed
Other (178)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Other (12)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Guilin
Downtown
Sheraton Guilin Hotel
Sheraton Guilin Hotel
#11 of 534 in Guilin
4.0 of 5 stars 962 reviews
Guilinyi Royal Palace
#3 of 534 in Guilin
4.5 of 5 stars 157 reviews
Show Prices
Show Prices
Show Prices
Lijiang Waterfall Hotel
#10 of 534 in Guilin
4.0 of 5 stars 783 reviews
Grand Bravo Guilin
#8 of 534 in Guilin
4.5 of 5 stars 53 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay