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All 2,545 Guangzhou hotels

The Ritz-Carlton Hotel Guangzhou

5.0 of 5 Hotel   |   No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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91%
Ranked #4 of 2,545 hotels in Guangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 24, 2014
TC N Singapore, Singapore
  • Reviews (653)
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  • Room tips (37)
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653 people have reviewed this hotel

Traveler rating
    361
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    37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
There are newer reviews for The Ritz-Carlton Hotel Guangzhou
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Singapore, Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 24, 2014

Excellent property with well trained staff who greet you and anticipate your needs the moment you step into this hotel. I stayed at this hotel last year (2013). Great service. However, there was construction right next to the premises for a mega mall cum office, etc that has contruction still late at night like 11pm. The construction noises can be... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear TC N, Thank you very much for writing us this nice note. I'm very pleased to hear that our Ladies and Gentlemen had anticipated your needs during your recent stay and provided you with great service. As you noted, our River View rooms offer a great choice for our travelers while the office buildings are being finished nearby. Feel... More

Hong Kong, China
1 review
5 of 5 stars Reviewed May 22, 2014

Recommended by friends that Limoni is the best Italian restaurant in Guangzhou long ago, and finally, we went there to have a try. I am a big fan into Italian cuisine and my favorite is Spaghetti Carbonara, I actually order it every time since I go to an Italian restaurant in China. Unfortunately, none of the previous ones could be... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Jacky, Thank you so much for taking your time in sharing your enjoyable experience at LIMONI with us. LIMONI is absolutely your best choice if you are looking for something truely Italian. The Chef de Cuisine Luca Pecorari, with his team, is always full of energy and passion in cooking, of which authenticity of Italian is guaranteed at LIMONI.... More

Guangzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2014

I stayed at RCGZ with my wife for one week during the Canton Fair. Both of us were pretty impressed by this amazing hotel, especially our breakfast experience at Foods. We can taste different kinds of food and we love the dim sums most. Even though it was quite busy during the Canton Fair, in addition, the employees here were... More

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Gzteddy, Thank you so much for your compliments. It will be absolutely a big recognition and motivation to our Ladies and Gentlemen. We will pass your praises to our Ladies and Gentlemen. We look forward to welcoming you again in Ritz-Carlton and experience the genuine care and dedicated legendary service. Let us stay with you. Warmest regards, Andrew C.... More

Buenos Aires, Argentina
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 12, 2014

I stayed for Canton Fair, they have a shuttle bus from and to the fair.They greet you, they make conversation with you, they have a great English skilled professionals. Breakfast at FOODS is great and i also tried the Lai Heen Cantonese restaruanta, also great. Would definitively come back in my next trip.

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear MatiasBA2014, Thank you very much for your compliments. We are so pleased to hear that you enjoyed your stay at Guangzhou. You are absolutely experience the highlights of The Ritz- Carlton, Guangzhou: sumptuous buffet breakfast at FOODS all day dining restaurant and authentic Cantonese cuisines at Lai Heen. We sincerely look forward to welcoming you again in Guangzhou. Next... More

New York
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 10, 2014

I stayed five nights at The Ritz-Carlton Guangzhou for the Canton Fair. The hotel was excellent, I had a corner room, felt like a suite. Huge bathroom. Very comfortable bed. Spotless. the breakfast buffet was top quality. Service at every level was outstanding. At one point, I was wheeling a small luggage through the lobby, and one of the staff... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Sarelli, Thank you for taking time in providing feedback to us. I am glad to know that you had an enjoyable stay experience at The Ritz-Carlton, Guangzhou. The very comfortable bed and breakfast buffet are definitely highlights of the hotel. We look forward to welcoming you back in the future. Warmest regards, Andrew C. Rogers General Manager The Ritz-Carlton,... More

Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 27, 2014

Stayed during the Canton fair and felt compelled to write a review, as I was so impressed with the service and the details of this exceptional, outstanding hotel. From the time you step into the hotel you realize this is not just any five star hotel. It is really something else - amazing. A perfect symphony of hardware and software... More

Was this review helpful? Yes 3
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear BeHill, Thank you so much for taking time in writing us such a nice review about the hotel and sharing your wonderful experience on Trip Advisor. I am thrilled to know that our ladies and gentlemen were able to anticipate and fulfill your needs during your recent stay with us in Guangzhou. I was glad to hear that you... More

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 26, 2014

I have been here many times and it is still my favourite hotel in the world . The moment I walk inn I feel at home, you have nicely dressed staff in pink or white outfit what is a nice change from all the black dressed staff in other hotels .The place is very elegant and appeals to me .... More

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear JoanFTh, Thank you for taking time to write about your recent stay in Guangzhou. I was delighted to have your recognition to our ladies and gentlemen for their service, like Jay and Judy. They are really great ladies and gentlemen taking care of guests everyday. I will be sure to share your kind words to them and my team.... More

Top Contributor
123 reviews 123 reviews
31 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 24, 2014

There is no doubt that this is a beautiful hotel and the rooms are very large and excellent in every area. The problem I have - is the price. Wow - so expensive during the fair. Would leave you with a bad taste in your mouth. Anyway - would definitely revisit but not at price paid !

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear MartinBOX78, Thank you for taking time in providing your feedback to us. I am happy to know that you had an enjoyable experience with us during your recent stay in Guangzhou. We are looking forward to welcoming you back to The Ritz-Carlton, Guangzhou. Sincerely, Andrew C. Rogers, General Manager More

Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 18, 2014 via mobile

Super location with easy walking access to Pearl River. The interior decor is very R-C and really hits the spot if you like that kind of thing. Personally I find it rather tasteless. Everything in this place was ok but little more than that. 2 exceptions: the checkin was soooooo slow and chaotic. Despite a quiet front desk and a... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Chris R, Thank you for taking the time to write a review of your recent stay at our hotel. I truly appreciate your comments as they will help us to create better experiences for our guests in the future. I’m sorry that we did not meet your expectations, but do hope that you will give us a chance... More

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed March 31, 2014 via mobile

Strategically located near a number of tourist spots in Guangzhou, Ritz is definitely the right place to be at. Apart from the 5-star facilities and amenities, service is truly applaudable. The staff pay attention to the tiniest details and you can almost trust them to think 3 steps in advance to make your stay at Ritz an unforgettable one. P.s.... More

Was this review helpful? Yes
AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear linnadd, Thank you very much for your compliments. We are so pleased to hear that you enjoyed your stay in Guangzhou. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. We sincerely look forward to welcoming you again in Guangzhou. Again, thank you very much for... More

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Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz Guangzhou
Ritz-Carlton Guangzhou
Guangzhou Ritz Carlton Hotel

202 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Guangzhou #4 Business Hotel in Guangzhou #4 Romantic Hotel in Guangzhou #4 Luxury Hotel in Guangzhou #4 Family Hotel in Guangzhou #4 Top resorts Hotel in Guangzhou #123 Best Value Hotel in Guangzhou
Hotel Class
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa® rejuvenate body and mind, while The Ritz-Carlton Club® Level anticipates guests’ needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 
Number of rooms
351

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