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All 2,387 Guangzhou hotels

The Ritz-Carlton Hotel Guangzhou

5.0 of 5 Hotel   |   No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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Ranked #4 of 2,387 hotels in Guangzhou
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
linnadd Singapore, Singapore
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634 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Nottingham, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

Super location with easy walking access to Pearl River. The interior decor is very R-C and really hits the spot if you like that kind of thing. Personally I find it rather tasteless. Everything in this place was ok but little more than that. 2 exceptions: the checkin was soooooo slow and chaotic. Despite a quiet front desk and a... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Chris R, Thank you for taking the time to write a review of your recent stay at our hotel. I truly appreciate your comments as they will help us to create better experiences for our guests in the future. I’m sorry that we did not meet your expectations, but do hope that you will give us a chance... More

Singapore, Singapore
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Strategically located near a number of tourist spots in Guangzhou, Ritz is definitely the right place to be at. Apart from the 5-star facilities and amenities, service is truly applaudable. The staff pay attention to the tiniest details and you can almost trust them to think 3 steps in advance to make your stay at Ritz an unforgettable one. P.s.... More

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AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear linnadd, Thank you very much for your compliments. We are so pleased to hear that you enjoyed your stay in Guangzhou. I was thrilled to learn our Ladies and Gentlemen were able to anticipate and fulfill your needs during your stay with us. We sincerely look forward to welcoming you again in Guangzhou. Again, thank you very much for... More

Hong Kong, China
1 review
4 of 5 stars Reviewed 5 weeks ago

Had a business trip in February and stayed there for one night. The room is spacious and clean. It has free wifi so that I can do facetime with my family. The executive floor is quite nice. It's comfortable and a nice place to meet up with clients.

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear FATC38, Thank you for taking the time to write such a nice review about the hotel and I am glad to know that you had an enjoyable stay experience at The Ritz-Carlton, Guangzhou. Definitely the club experience you enjoyed highlights the finest service we pledge to provide to our guests. I appreciate you sharing your experience with us, and... More

Sao Jose Do Rio Preto, SP
Top Contributor
52 reviews 52 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 28, 2014

Majestic facilities, beautiful decoration, great service. Couldn´t be more impressed with this hotel, and specially with the breakfast buffet, which was to die for. The spa is also a must, with its pools and hamm

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear rubba777, Thank you so much for your compliments. It will be absolutely a big recognition and motivation to our Ladies and Gentlemen. We will pass your praises to our Ladies and Gentlemen. We look forward to welcoming you again in Ritz-Carlton and experience the genuine care and dedicated legendary service. Let us stay with you. Sincerely, Andrew C. Rogers... More

Beijing, China
Top Contributor
73 reviews 73 reviews
44 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 24, 2014

Between business meetings in Hong Kong and at weekend, it makes sense to take the 2-hour train ride to Guangzhou and to the Ritz Carlton, the latter being more important for my choice than Guangzhou. I stayed at this hotel about one year ago and had fondest memory of one of the highest level of hospitality I have experienced in... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear awhw, Thank you for taking the time to write such a nice review about the hotel. I was thrilled to learn that our Ladies and Gentlemen were able to anticipate and fulfill all your needs during your recent stay with us in Guangzhou. I was very happy to hear that you enjoyed your beautiful river view room, the Club... More

Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2014

Good: great service -looks like they work hard on their staff and staff works hard to please their guests...excellent buffet even if 99% of items were the same 4 meals in a row...nice touch of french plunger for room coffee...and the best pillows EVER! Bad: terrible lighting for make-up, and terrible lighting in general, long wardrobe mirrors that look inside... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear She_Exec, Thank you for taking the time to write a review of your recent stay at our hotel. I truly appreciate your comments as they will help us to create better experiences for our guests in the future. I’m sorry that we did not meet your expectations, but do hope that you will give us a chance to make... More

Gothenburg, Sweden
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed January 28, 2014

It only took a few steps into the lobby before the staff addressed you by name, in perfect english! The hotel is really luxurious with a fantastic breakfast buffé including everything western or oriental you can dream up. The rooms has a a great view, for us the Guangzhou Tower, and every comfort detail thinkable. Spent a night in Churchill... More

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NicoleTANQ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Anders, Thank you for taking time to write about your recent stay in Guangzhou. I was delighted to have you recognize our ladies and gentlemen for their service. In addition, you found a few of my favorites - our buffet in FOODS and The Churchill Bar! Glad to hear you enjoyed a nice cigar and whiskey from our collection.... More

Basel, Basel-Stadt, Switzerland
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 18, 2014 via mobile

I stayed at the Ritz for seven days including a big business meeting with 160 people from our company coming together for the annual commercial meeting. Because of the large group brought to the Ritz we had a very good rate per room per night and I will write my review from that perspective of excellent price-performance. Overall I am... More

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NicoleTANQ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Vonaljo1, Thank you for taking the time to write such a thorough review of your recent stay at our hotel in Guangzhou. Because of that detail, I can understand your experiences, and gain insight into how we can improve our experience moving forward. Our operations team have taken the points you mentioned, and have followed up on the processes... More

Beijing, China
2 reviews
5 of 5 stars Reviewed January 11, 2014

It's awesome love it.Wonderfully clean and luxurious hotel. Amazing staff. Perfect english spoken. Very Nice and very comfortable rooms. Great shower and amenities. Very clean. The bar/lounge is very classy. Definitely check it out. Highly recommend

Was this review helpful? Yes
NicoleTANQ, Public Relations Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Ms. Irene, Thank you for your kind note. We are excited to hear that you loved the hotel and our staff. Definitely I would like to share your note with the team. Look forward to welcoming you back to The Ritz-Carlton, Guangzhou. May wish you and your family a prosperous new year. Nicole Tan Director of Public Relations More

hong kong
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

We had a wonderful experience staying at the Ritz Carlton in Guangzhou. General Manager Andrew Rogers and his staff including Isabella were so switched on from the time we arrived to our departure to make our stay at the Ritz an Oasis with 3 young children in China. You get what you pay for, and the Ritz Guangzhou is worth... More

Was this review helpful? Yes
NicoleTANQ, Public Relations Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Ken, Thank you so much for your nice note. I have shared it with the team. It was indeed our great pleasure providing a wonderful and memorable experience for you and your families during your stay with us. We are delighted with the receipt of selection from the lovely kids as "the best highlight of trip over the sights".... More

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Additional Information about The Ritz-Carlton Hotel Guangzhou

Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz Guangzhou
Ritz-Carlton Guangzhou
Guangzhou Ritz Carlton Hotel
Guangzhou Ritz
Guangzhou Ritz-Carlton
Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Guangzhou
#4 Luxury Hotel in Guangzhou
#4 Family Hotel in Guangzhou
#4 Business Hotel in Guangzhou
#4 Top resorts Hotel in Guangzhou
#132 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Official Description (provided by the hotel):
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa® rejuvenate body and mind, while The Ritz-Carlton Club® Level anticipates guests’ needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 
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