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The Ritz-Carlton Hotel Guangzhou

#3 of 2,832 Hotels in Guangzhou
Certificate of Excellence
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No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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The Ritz-Carlton Hotel Guangzhou
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The Ritz-Carlton Hotel Guangzhou
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711 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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  • Chinese (Simplified) first
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Liphook, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very high class Hotel with above first class standards and their prices reflect this. If you are looking for a more than comfortable place to stay in a very hot climate then I would recommend this Hotel

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Toronto, Canada
Top Contributor
70 reviews 70 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel club lounge is the best in the city. The butler service is great too. They are very well train and everyone had a sincerity smile from their heart. Their answer is never say NO ...... Very well knowledge and resolve guest problems. The chef on the club floor also help the guests realize how wonderful the food are... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear ardena2015, Thank you very much for taking time to share your experience on Trip Advisor. I appreciate your compliments on the “Best Club Lounge in Guangzhou”, highlighting the food & beverage offerings, little touches and the warm attention from our Ladies and Gentlemen. I am delighted that you had a wonderful experience and have great Ritz-Carlton memories to keep... More 

Top Contributor
115 reviews 115 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hotel is situated in the new area. The hotel is nicely furnish the ritz Carlton standard. Electric curtains. Lobby lounge is nice and cozy. Breakfast is good with many varieties. Opposite the hotel there is a mall with spa, restaurants and cafes.you will need to take a taxi (10min) to the city center.

Was this review helpful? Yes 2
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Momotei, Appreciated you for writing us a note on Trip Advisor. Thank you for choosing to stay at The Ritz-Carlton, Guangzhou. The hotel is really situated in the new CBD of Guangzhou, where iconic architectures and landmarks are located, like Canton Tower, Opera House, Museum, Library, etc. We are close to the above spots within 5-10 minutes’ walk, which... More 

Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was easily the best in terms of service and room that I have seen in my years stay in Guangzhou. The property speaks for itself with the grand entry, leaving sparing no expense. Staff: attentive and professional The Room: - Easily the best bed that I've ever experienced. Luxurious full feather bedding. - Larger room than any other... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Evan W, I appreciate you taking time to write us a detailed note on Trip Advisor. Thank you for choosing The Ritz-Carlton, Guangzhou – a Forbes Travel Guide Five-Star Award Hotel. I am delighted to learn “the hotel was the best in terms of service and room”, also thank you for highlighting our attentive and professional employees, comfort of... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I have been stayed in for 2 nights in the room facing Guangzhou tower. Truly wonderful experience and stunning views. The service was exceptional. Every night, house keeping left a piece of note with warm and thoughtful words, really impressive.

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear samMS_sss, Thank you very much for your time in writing us a note on Trip Advisor. I am pleased to know you had a “truly wonderful experience” at The Ritz-Carlton, Guangzhou. It is indeed a great point to choose to stay at our river view room facing Guangzhou tower which boasts stunning views of the Pearl River. Thank you... More 

Holzkirchen, Germany
Top Contributor
83 reviews 83 reviews
39 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

this stay has been awesome and the service is most likely the best I have ever experienced - throughout the entire personnel! Whow! Breakfast is perfect, too. Lots of alternatives including low carb alternatives such as steamed egg white and the like. Perfectly located also.

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Oliver L, Thank you for choosing to stay at The Ritz-Carlton, Guangzhou - a Forbes Travel Guide Five-Star hotel. I am proud of our Ladies and Gentlemen who ensured the legendary Ritz-Carlton service has been delivered throughout your stay. We are truly delighted to know the service is “the best you have ever experienced”. Also, thank you for highlighting... More 

Tel Aviv, Israel
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 18, 2015

I spent three nights at this hotel during a business trip. I recommend that you have the name and address in Chinese before you arrive to the airport since the hotel is on a small street and some drivers don't recognize it. Reaching the hotel I was received very well (there is nice classical music on arrival - nice touch).... More 

Was this review helpful? Yes 2
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Jonathan A, Thank you for writing us such a kind note. I am delighted that you chose to stay with us and I am proud of our Ladies and Gentlemen for their efforts in delivering the legendary Ritz-Carlton service. Your recognition is highly appreciated and I will definitely share your comments with the team. I am glad the club... More 

Bangkok
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

The team at the Ritz Carlton Guangzhou is deserving of much praise and appreciation, especially the Club level team. The level of attention of service and personal touches went beyond my expectation. The property was lovely and the rooms very well cleaned and serviced each day. The club level spread of food and ambience of the lounge were excellent. I... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Chariot808, Thank you for sharing your experience with us on Trip Advisor. I am delighted to know of your pleasant experience. Thank you for recognizing Vitus for fulfilling your unexpressed wishes and needs. I will certainly share this kind note with my team. On behalf of the Ladies and Gentlemen at The Ritz-Carlton, Guangzhou, thank you once again and... More 

Las Vegas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

The service is amazing. Simply put, you feel great when you walk into this hotel. The smile on every face puts you at ease and you can sit back and enjoy your stay, even if you're here for business. I recommend staying on the club floor if you can; pretty sure there is a transport too and from the airport,... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Bfonfa: Thank you for sharing your memorable Ritz-Carlton experience on Trip Advisor. We feel proud to know The Ritz-Carlton, Guangzhou is “one of your favorite hotels in the world”. Recently, The Ritz-Carlton, Guangzhou was recognized as Forbes Travel Guide Five-Star Hotel Award in 2015. The Ladies and Gentlemen are so honored to welcome you back and experience the star... More 

Orpington, United Kingdom
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 4, 2015

I spent some time considering which hotel to stay at while in Guangzhou, and decided on the Ritz-Carlton, as I liked the look of the outside pool, amongst many other things, So you can imagine my disappointment when I arrived and it had been closed for some major maintenance work for most of my stay. I decide to put that... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Codders88, Thank you so much for sharing your experience on Trip Advisor. I will definitely share your words with our team and also appreciated your understanding of our swimming pool maintenance project. I feel proud of the Ladies and Gentlemen who had ensured your fantastic stay and so delighted to hear you would definitely be staying again with... More 

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