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The Ritz-Carlton Hotel Guangzhou

#3 of 2,846 Hotels in Guangzhou
Certificate of Excellence
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No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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1 room 1 guest
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The Ritz-Carlton Hotel Guangzhou
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742 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with all well train staff and they are very smart, really like to service provide here. The transportation still so bad in Beijing so sometimes it takes so long to get back to the hotel The food was good, keep up the good quality of food Overall it's stunning hotel with personalized service

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Carman N, Thank you very much for sharing your experience of a recent stay with us. I truly appreciate your recognition on our hotel, food and our Ladies and Gentlemen, which I will definitely share with my team. We look forward to your next visit to The Ritz-Carlton, Guangzhou! Matthias Vogt General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

From the second i arrived to the hotel till the second i left it was all about making sure everything i need will be taken care off. The staff is unexceptionally friendly and helpful with any problem question or need that i had. The room is amazingly beautiful and comfortable for any business or vacation holiday. Lots of dinning option... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Guest, Thank you for taking the time to write a review of your recent stay at our hotel, and thank you for letting us know you had a very pleasant stay with us. I am very grateful to see your recognition on our Ladies and Gentlemen, on whom we have spent much time and efforts training them to deliver... More 

Cincinnati, Ohio
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Ritz Guangzhou is a top hotel as per Chinese standards. Nice big room, good service, amazing breakfast buffet, great bed and linings. Would definitely stay there again if I have to return to Guangzhou. All that of course not at rest of the world Ritz prices but at an affordable rate for such a quality hotel.

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Guest, Warmest greeting from The Ritz-Carlton, Guangzhou! It was of great pleasure to have you staying with us at The Ritz-Carlton, Guangzhou. I truly appreciate your positive comments on our hotel, the restaurant and of course the service provided by our dedicated ladies and gentlemen and I will definitely pass your praise to them who pledge to provide the... More 

Florence, Kentucky
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Ritz-Carlton for two weeks when we first moved to Guangzhou. It was the best hotel we have ever stayed at (that wasn't at a beach). We loved the design and beautiful touches throughout the hotel. The staff was very friendly and some spoke very good English. The breakfast buffet was nothing short of... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Guest, Greetings from The Ritz-Carlton, Guangzhou. Thank you for taking the time to write a review of your recent stay at our hotel, and thank you so much for letting us know you had a very pleasant stay with us. I am very grateful to see your recognition to our Ladies and Gentlemen, on whom we have spent a... More 

Vennesla, Norge
Level Contributor
212 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beutiful hotel and very nice staff. The rate is very expensive, but it is worth it. This is the first time I see a crystal lamp hanging from the roof in the elevator. All the things in the hotel smell luxury. The dinner buffet cost 580 Rmb. Quite expensive. If don't want to spend so much. There is alot of... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Guest, Greetings from The Ritz-Carlton, Guangzhou. Thank you for taking the time to write a review of your recent stay at our hotel, and thank you for letting us know you had a very pleasant stay with us. I am very grateful to see your recognition to our Ladies and Gentlemen, on whom we have spent much time and... More 

Chicago, Illinois
Level Contributor
879 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
5 of 5 stars Reviewed July 8, 2015

I would highly recommend the Ritz-Carlton Guangzhou. The staff was very responsive before arriving and upon arrival with quick check-in, great English and helpful concierge with good recommendations. They even impressed us when we put out the breakfast order the night before we left although it didn't arrive when we were going to check-out, the staff put together a full... More 

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Shelliu, It was such a great pleasure to have you staying with us at The Ritz-Carlton, Guangzhou. I am delighted to read that everything was impeccable in your stay, especially the heartfelt service provided by our ladies and gentlemen. I will definitely celebrate your feedback with them. Our Ladies and Gentlemen also take great pride in continuously learning English,... More 

Singapore
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 3, 2015

Stayed for three nights at the Ritz Carlton in Guangzhou, visiting a friend. I arrived at the hotel mid day and while there was visible staff all around, I didn't feel the same welcoming attitude you find in other Ritz around the world. My friend, who is Asian (myself being caucasian) had picked me up at the train station and... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Michael_Belanger, Thank you for staying with us during your recent visit to Guangzhou. I sincerely apologize for the unpleasant stay experience you had in our hotel that we did not well acknowledge your presence and the follow up actions to the physical defect was not up to your expectation. I will share your comments with the related departments and... More 

Seattle, Washington
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2015

We recently stayed 3 nights at the Ritz-Carlton Hotel Guangzhou and couldn't have had a nicer time. What a beautiful hotel! All the staff were so gracious and accommodating, especially Brian and the whole crew in the Club Lounge. Our daughter has a serious allergy to nuts, and the Club Lounge staff would double check with the chef to make... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Michelle B, It was such a great pleasure to have you and your family enjoying your vacation with us at The Ritz-Carlton, Guangzhou. I am so proud to hear that our “lovely service” created a great memory of not only our hotel but of our great city as well. I am pleased our Ladies and Gentlemen from club to... More 

Taiwan
Level Contributor
121 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 13, 2015

相對四季沒什麼view, 但餐廳好吃多了。 服務也非常好,最差的是東站westin. 不過仍可看出裝修公司的偷工剪料,房間書桌椅子是使用不對。 很好套房𥚃有書。 早餐豐富,很精緻。 Wifi 也快。 Everybody will say hi to you. Not much view they have, because the short building, besides that everything is good. Very nice restaurant they have.

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Estherhsiehale, Thank you very much for sharing your recent stay experience on TripAdvisor, and I appreciate your recognition to our restaurants and service. Upon your next visit, I would like to personally recommend you to stay at our river view room which has the expansive view of the shimmering mother Pearl River in Guangzhou. You can also enjoy the... More 

Carlsbad, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 8, 2015

Stayed here for 3 nights in May for business. This hotel is one of the finest hotels I ever stayed in. Everything was par excellence. Check in was very friendly and attentive and all the staff made you feel welcomed. Everything was in place in the room and everything was luxurious as expected. However, it was the minute details that... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Martin, Thank you for choosing The Ritz-Carlton, Guangzhou for your recent trip during Plastic Show and taking the time to share your stay experience at our hotel. It is such a great honor to be recognized as “one of the finest hotels you ever stayed in”. As the first luxury hotel in Guangzhou, we pledge to provide the finest... More 

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