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The Ritz-Carlton Hotel Guangzhou

5.0 of 5 No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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The Ritz-Carlton Hotel Guangzhou
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The Ritz-Carlton Hotel Guangzhou
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698 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Top Contributor
53 reviews 53 reviews
51 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent the new year eve in this hotel with my wife and daughter. We all enjoyed this stay very much. We arrived at 23:30 and even then the lobby was crowded, so you can imagine that this is a very popular hotel in town. The receptionist was very nice since she offered to purchase some medicine for my daughter... More 

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Youhanguc, Thank you for celebrating the New Year Eve with your family at The Ritz-Carlton, Guangzhou. I am delighted to hear that you enjoyed the stay and I am proud to know that our lady did a great job in providing genuine care to your daughter, which once again enhanced the Ritz-Carlton Culture of delivering personal service to... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was in Guangzhou for the Canton Fair. Booked a normal room with my dad for 2 nights. Our flight landed at about 1am and we queued for a cab to the hotel, reaching at around 3am. During check-in we were told the rooms were full, but they'll upgrade us to a suite. It was on the 6th floor and... More 

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Malubolo, Thank you for staying with us during the Canton Fair and spending your time writing me such nice note. I am delighted to know that you and your father had a comfortable stay with us and I am proud that our Ladies and Gentlemen delivered the true Ritz-Carlton personal service to you. To my pleasure I got to... More 

London, United Kingdom
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 5 weeks ago

A beautiful hotel in a great location. Rooms & the bathroom was large, comfortable and practical but if i had to nit pick, a few items are a little bit old fashioned i.e. hair dryers and could be updated. Also, drinks in the pearl lounge are very expensive! I guess thats expected in a Ritz Carlton? However, i had a... More 

Was this review helpful? Yes 1
AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear KushLondon, Season’s greetings. Thank you for writing this review on Trip Advisor. I am delighted to know you “had a lovely stay and would definitely stay here again”. I appreciate your feedback on the hair dryers and drinks price at Pearl Lounge. We will look into issues and make necessary adjustments. We hope to welcome you back to The... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

I have stayed at the Ritz-Carlton Guangzhou a number of times now, and it never fails to impress. Chris and the staff who met us on arrival are exceptionally friendly, welcoming and always professional. They make you feel like you're the only one staying at the hotel. The rooms are classic luxury and the club lounge on the 33rd floor... More 

Was this review helpful? Yes 1
AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Jess B, Thank you for sharing your experience on Trip Advisor. I appreciate you highlighting the club lounge’s great views of the city, offerings and service. I am glad you were able to enjoy your time with us and that we created a “getaway” for you here in beautiful Guangzhou. I will certainly share this kind note with Bryan... More 

Hong Kong, China
Top Contributor
79 reviews 79 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed December 16, 2014

Hotel is fantastic. As it always is, basically everywhere in the world. Location, is not that great tho... But if you're adventurous and you're happy taking a taxi in and out of the building to explore the city just to return at the end of the day to pamper yourself in your room, then this is a great option.

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Julesher, Thank you for sharing your feedback on TripAdvisor, and for your loyalty to The Ritz-Carlton. Guangzhou is a fascinating city to explore, and I wish you a speedy trip back. Should you need any recommendations on where to go or what food to try, just let our concierge team know! From all the Ladies and Gentlemen in Guangzhou,... More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 4, 2014

This hotel is absolutely wonderful! The entire staff was great! The executive lounge staff especially! The food on offer in lounge was EXCEPTIONAL! One of the few hotels that I have seen GM actually making the rounds and actively engaged with the floor staff and guests. As a military man I recognize a well led and competent organization. The big... More 

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Driggsd, Thank you very much for writing us such a kind note. I feel delighted that you chose to stay with us again and I feel so proud of our Ladies and Gentlemen for their efforts delivering the true Ritz-Carlton service to you. Your recognition is highly appreciated and I will definitely share your comments with the team. We... More 

Boston, MA
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

This is by far one of the nicest hotel stays I've ever experienced. For a variety of reasons, I ended up in three different rooms. Each was incredibly well appointed, quiet and comfortable. The service was beyond measure; the hotel staff could not have been more helpful and of service to this first-time China traveler. I had a minor fall,... More 

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear LKcyclist, I am delighted to know that your stay experience is recognized by you as ”one of the nicest hotel stays”, where our Ladies and Gentlemen were able to take good care of you. What they have done reflects the truly Ritz-Carlton legendary service, and I am truly proud of them. I do hope you are getting well now.... More 

Las Vegas, Nevada
Top Contributor
255 reviews 255 reviews
90 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed December 1, 2014

Stay here for one night because it only costed me 30,000 points for a chance to experience a 5 star hotel. Compared to the "W" Hotel by SPG, they wanted 16,000 precious SPG points. Got upgraded to a river room. The view was wonderful, especially at night. It's worth paying for the upgrade. The room was spacious and nicely decorated.... More 

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Tom, Thank you for choosing to stay at The Ritz-Carlton, Guangzhou. I appreciate your recognition on The Ritz-Carlton service delivered by our Ladies and Gentlemen, who always make me feel proud of. The five food and beverage presentations daily is one of the privileges from the list of Club benefits. Besides that, the personalized stationery, two daily pressings,... More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

Down at the tea plaza sippin on some tea,over to the pearl mart spend my RMB;pearl river flows down to the china sea;thats whats relevent to me the pleasures in my eyes;Chem clan acadamy in the park tai chi sun yet sin memorial hall; 5 rams ancient wall. You can see all these via the metro, a 5 min walk... More 

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Kelvin, Thank you for taking your time in writing such a nice note to me. I do appreciate your compliments to us and I feel so delighted to know that you felt like family at home during your stay. I will definitely share your comments with my team and we will continue to drive our efforts being the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

This hotel is amazing, everyone in this hotel are very sweet. My wife got cold and had medicine, hskp lady called daisy wrote us a memo said take care. Club lounge people are all nice! Super! Tiantian who assist us for direction she was very kind. Can not raise the name cause all the people here are nice. Surely I... More 

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Lu, Thank you so much for choosing to stay at The Ritz-Carlton, Guangzhou I am delighted to know that the Ladies and Gentlemen had taken good care of you during your recent trip, and I do hope your wife is feeling better now. Thank you for recognizing Tiantian and the Club team, I will be sure to share... More 

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Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Number of rooms: 351
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel
Hotel Style:
#2 Family Hotel in Guangzhou
#3 Business Hotel in Guangzhou
#3 Luxury Hotel in Guangzhou
#3 Spa Hotel in Guangzhou
#5 Romantic Hotel in Guangzhou
#128 Best Value Hotel in Guangzhou

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