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All 2,798 Guangzhou hotels

The Ritz-Carlton Hotel Guangzhou

5.0 of 5 Hotel   |   No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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Ranked #3 of 2,798 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Stella R Shanghai, China
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666 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is my second stay over in Ritz Carlton Shenzhen. Starting with a very delightful check in under the help of Eric (the receptionist). Very smart and guest-oriented young guy who helped me find a nice room facing a great view towards the Guangzhou Flower City Plaza and the IFC. Also he proactively mentioned about the location of the room... More

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Derby
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed in this hotel on a number of occasions this year as it is preferred by our partners, the latest visit being in late August. You get what it says in these reviews, high quality and comfortable facilities in the centre of Guangzhou, near the Pearl River. The view over the river is great if you get a room... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Carr-Weinberg, Thank you very much sharing your recent stay experience with us and I am delighted to know that you had an enjoyable stay. I would like to apologize that we did not meet your expectations with pricing and have taken note. However on your return, I hope you can enjoy the Happy Hour that we have in The... More

Beijing, China
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in August 2014 for a business trip. I enjoyed the hotel location that is closed to where I work. The walk to work has been pleasant along the National library and city park. The room is spacious and classy and it has a nice city view. The pool looks inviting but I did not get the chance to try... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear TheTravellingGogers, Thank you for choosing The Ritz-Carlton, Guangzhou for your business trip. I am happy and also proud to know that you enjoyed the stay at our hotel, which is perfectly located at the center of the new CBD of the city with the beautiful cultural landmarks surrounded. I personally enjoy walking along the library, Huacheng Square and the... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2014

This was my first time visiting China and staying at the Ritz provided me an oasis to return to every night after exploring the city. The hotel has an amazing breakfast buffet that was included with the price of our room, and offered every imaginable cultural breakfast cuisine you could think of! The work-out room was a decent size and... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Stephanie, Thank you for choosing to stay in our hotel and sharing with us your recent enjoyable experiences. We are always proud of our products and facilities including the hotel location with the beautiful Pearl River views and also the great food and beverage offering that you have mentioned; but more importantly, our Ladies and Gentlemen. They are devoted... More

Baltimore, Maryland
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 21, 2014

I've stayed here every time I've visited Guangzhou. If money is no object (or if you are on expense report) have them send a car. You "check in" from the back seat of a nice e class benz while they offer you a cool towel and cold bottled water. My first stay was shortly after they opened and on the... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Poolpond, Thank you very much for choosing to stay with us again and penning down your comments on your recent stay experience at our hotel in Guangzhou. I feel proud to hear that you have recognized the growth of our Ladies and Gentlemen, on whom we have spent much time and efforts training them to provide The Ritz-Carlton services... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 16, 2014

Already been guest at this hotel with a fantastic view on the Canton tower and river six month ago but now there's a new building construction just at 50m in front of the hotel!!!! Now, if you don't ask specifically for the view you get the building construction as romantic scenic view! See photos... Great whiskey bar, great breakfast good... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Frederic M, Thank you for choosing to stay at our hotel. I am sorry to hear that you were not comfortable of the room view during your stay, and I suggest you to choose for your next stay our river-view room which you can enjoy the fabulous view of the Pearl River and Canton Tower, landmark building of... More

Shanghai, China
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 13, 2014

I spent 3 nights there. It has a spectacular view and one of the most complete breakfast I've ever seen. It is a very good hotel but some details are not perfect as they should for such a 5 stars hotel. Bed is too soft and no different options. Internet speed not stable.

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Massimo G, Thank you for choosing to stay in our hotel. I’m so glad to hear you enjoyed the beautiful Pearl River views and the large selection for breakfast. However, I’m disappointed to hear about the internet stability and softness of the bed. Prior to your next stay, please feel free to reach out to me directly at Andrew.rogers@ritzcarlton.com... More

Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 6, 2014

Rarely do honest still have the real service that I remember as a kid. The Ritz in Guangzhou had service levels hoteliers dream of. I stayed here twice this month for one night each and I have at least 4 examples of how far the little things go, and how a hotel can set themselves apart by just trying a... More

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear roryg13, Thank you very much for taking the time to share your recent experiences you enjoyed at our hotel in Guangzhou. I was so glad to hear about all of the the nice little touches that you experienced, even down to getting you the right size slippers! I will be sure to share your kind comments with my team,... More

Benalmadena, Spain
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 29, 2014

This was the first hotel I came to when i first came to China. very different from what I was expecting, i''m not sure that 5 stars is right, maybe 4+. Anyway, I stayed 3 days and was all satisfied. The food was nothing special

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AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Rottmann666, Thank you for taking the time to share your recent experience with us. I am pleased that you were satisfied with your stay at The Ritz-Carlton, Guangzhou; however, it is our goal to deliver exceptional service to all of our guests. I would love to hear more about your experience and where we could have done a... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

When one stays at a Ritz-Carlton, expectations are usually high but I must say that the Guangzhou Ritz was simply phenomenal. I stayed in a Club Room and it was, without question, the best I have had the opportunity to stay in anywhere in the world. I have stayed at other Ritz-Carlton properties in Shenzhen and Singapore and they do... More

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Andy P, It's a pleasure to read your comments and thank you very much for sharing your recent stay experience with us. I feel very proud when getting to know our Ladies and Gentlemen had delivered great service to you during your stay and made your event successful. Definitely I will share your kind note with my team. Thank... More

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Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Number of rooms: 351
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz Guangzhou
Ritz-Carlton Guangzhou
Guangzhou Ritz Carlton Hotel

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