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The Ritz-Carlton Hotel Guangzhou

5.0 of 5 No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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The Ritz-Carlton Hotel Guangzhou
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The Ritz-Carlton Hotel Guangzhou
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684 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Mexico City, Mexico
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Is the hotel with best service, i have been, it was incredible, the concierge was exelent, the food was very good, the room and the bathroom was very good, every body was very frendly, all the time they were looking of what we need or want, the best hotel

Was this review helpful? Yes
Princeville, Hawaii
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent 2 nights at this property with 3 other couples on holiday. The hotel is located in an excellent location of the city and offers outstanding restaurants, rooms and service. We couldn't have been more pleased!

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Benjamin G, Thank you very much for choosing The Ritz-Carlton, Guangzhou and taking your time in providing us your feedback on TripAdvisor. We are pleased to learn that you had an enjoyable stay with us. The location indeed provides our guests with great convenience and I am glad that you enjoyed it. Look forward to welcoming you back... More

Holland, Michigan
Contributor
16 reviews 16 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Yes, the hotel is very well appointed as you would expect in the lobby and restaurants. The work out facility can satisfy most any traveler. The morning breakfast buffet is very well appointed in terms of its decor and for the variety of food for Western and Asian tastes. The rooms are large and beautifully furnished, so if you have... More

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Phip P, Thank you very much for sharing your recent stay experience on TripAdvisor, and I appreciate the recognition of our facilities, products and services we provided. I feel very proud when I learnt that our Ladies and Gentlemen were able to deliver a comfortable and enjoyable stay experience to you. Thank you for recognizing their efforts and I... More

Singapore, Singapore
Contributor
14 reviews 14 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at Ritz Carlton Guangzhou in early November 2014 for business. I had stayed in other Ritz Carlton hotels throughout and I believe that my opinions are not without basis. My feedback are as follow: 1 - I requested for a late check out due to a late flight. This was acknowledged at the front desk. But 15 minutes... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear kkkm2012, Thank you for taking the time to share your recent stay in Guangzhou. I’m very sorry to hear that we did not deliver the experience you expect from The Ritz-Carlton, and I would like to apologize. If you would permit, I’d would like to reach out to you personally do discuss your experience so that I can make... More

Baltimore, Maryland
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Being our first trip to China, we thought we would play it safe and stay at the Ritz in Guangzhou as we are used to the Ritz service and quality. Well....play it safe is not the word. I can truly say that I have stayed at over a dozen Ritz Carlton hotels in the world and have NEVER HAD BETTER... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Nick B, I greatly appreciate your time in sharing your recent stay experience on TripAdvisor, and also your generous recognition of the service delivered by our Ladies and Gentlemen at The Ritz-Carlton, Guangzhou. I am glad to know the Canton Fair shuttle bus service we provided brought you convenience and comfort. And I truly feel proud to hear... More

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It was really nice to be back to the RC in Guangzhou. Given our wonderful experience 6 months ago it was easy deciding which hotel to stay at during the October Canton fair. We stayed at the club room which is definitely worth the slight premium, given the wonderful service, amenities, food, drinks and ambiance and last but not least... More

Was this review helpful? Yes 3
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear BeHill, Thank you very much for writing such a detailed kind note on TripAdvisor regarding your recent stay experience at The Ritz-Carlton, Guangzhou. We truly appreciate you coming back to our hotel, and giving us another opportunity to present the true Ritz-Carlton experience to you. You have made a great point on train station pick up which definitely save... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Where do I start, was in town for the canton fair spent 4 nights everyday was pleasurable. Always stay at Marriott properties with Platinum status so you get some nice upgrades. Normally we stay at the Marriott this time we choose the Ritz yes it cost more but well worth it. Location is Appx 15-20 ride to fair depending on... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear 359miraloma, I greatly appreciate your time in writing us such a nice note, and sharing it with us and the readers on TripAdvisor. It is with great honor to have you, our Marriott Platinum member to stay with us. You have made a great point that the hotel is of great location that is easy to get to the... More

Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently spent some time in Guangzhou, an excellent city to experience the best that China has to offer and stayed at the Ritz-Carlton. It was one of the nicest hotels I have ever stayed at, ever!.. and I have traveled the world over. Beautiful, clean, luxurious rooms and super comfortable beds, excellent service and the spa is lovely. Do... More

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AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Ms. LXMCQUEEN, Thank you for sharing your feedback with us on TripAdvisor. I am proud to know that The Ritz-Carlton, Guangzhou is one of the best choices in your mind. And I am delighted that you love the guest room, spa, hotel location and most importantly, our service. An enjoyable and unforgettable experience is always the focus of our... More

Miami, Florida
Top Contributor
109 reviews 109 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I have stayed at this hotel several times and it lives up to expectations. It is well located but not walking distance to any "sight seeing"... The suite is large, clean, good amenities and big! Food, the buffet is all you need after a busy day... There are several stations with lots of choices... The food is also quite good.

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Jacques R, Thank you for taking your time in providing us your feedback. I am delighted to know that you were satisfied with the room we arranged for you and the buffet at FOODS restaurant. As you mentioned, the hotel is of great location that is convenient to get access to the Guangzhou landmarks for sightseeing in walking distance,... More

MONTREAL
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a nice surprise! I did not expect this level of service in Guangzhou. We were treated like royalty. We were fortunate enough to have met the General Manager Mr. Andrew Rogers. He was so helpful and generous. He arranged for for our dinner reservations and made our stay a better experience. The restaurants in this hotel are top notch.... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Syllou, Thank you very much for staying in our hotel in Guangzhou. I am glad that I had the chance to meet you during your recent stay and certainly appreciate your kind comments about Chef Luca’s homemade gnocchi and experience in Lai Heen, our Cantonese Restaurant. I will be sure to pass along your feedback to the team. However,... More

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Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Number of rooms: 351
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Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz-Carlton Guangzhou
Ritz Guangzhou
Guangzhou Ritz Carlton Hotel

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