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The Ritz-Carlton Hotel Guangzhou

#2 of 2,847 Hotels in Guangzhou
Certificate of Excellence
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No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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The Ritz-Carlton Hotel Guangzhou
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The Ritz-Carlton Hotel Guangzhou
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737 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Level Contributor
844 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I would highly recommend the Ritz-Carlton Guangzhou. The staff was very responsive before arriving and upon arrival with quick check-in, great English and helpful concierge with good recommendations. They even impressed us when we put out the breakfast order the night before we left although it didn't arrive when we were going to check-out, the staff put together a full... More 

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Shelliu, It was such a great pleasure to have you staying with us at The Ritz-Carlton, Guangzhou. I am delighted to read that everything was impeccable in your stay, especially the heartfelt service provided by our ladies and gentlemen. I will definitely celebrate your feedback with them. Our Ladies and Gentlemen also take great pride in continuously learning English,... More 

Singapore
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for three nights at the Ritz Carlton in Guangzhou, visiting a friend. I arrived at the hotel mid day and while there was visible staff all around, I didn't feel the same welcoming attitude you find in other Ritz around the world. My friend, who is Asian (myself being caucasian) had picked me up at the train station and... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Michael_Belanger, Thank you for staying with us during your recent visit to Guangzhou. I sincerely apologize for the unpleasant stay experience you had in our hotel that we did not well acknowledge your presence and the follow up actions to the physical defect was not up to your expectation. I will share your comments with the related departments and... More 

Seattle, Washington
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2015

We recently stayed 3 nights at the Ritz-Carlton Hotel Guangzhou and couldn't have had a nicer time. What a beautiful hotel! All the staff were so gracious and accommodating, especially Brian and the whole crew in the Club Lounge. Our daughter has a serious allergy to nuts, and the Club Lounge staff would double check with the chef to make... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Michelle B, It was such a great pleasure to have you and your family enjoying your vacation with us at The Ritz-Carlton, Guangzhou. I am so proud to hear that our “lovely service” created a great memory of not only our hotel but of our great city as well. I am pleased our Ladies and Gentlemen from club to... More 

Taiwan
Level Contributor
116 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed June 13, 2015

相對四季沒什麼view, 但餐廳好吃多了。 服務也非常好,最差的是東站westin. 不過仍可看出裝修公司的偷工剪料,房間書桌椅子是使用不對。 很好套房𥚃有書。 早餐豐富,很精緻。 Wifi 也快。 Everybody will say hi to you. Not much view they have, because the short building, besides that everything is good. Very nice restaurant they have.

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Estherhsiehale, Thank you very much for sharing your recent stay experience on TripAdvisor, and I appreciate your recognition to our restaurants and service. Upon your next visit, I would like to personally recommend you to stay at our river view room which has the expansive view of the shimmering mother Pearl River in Guangzhou. You can also enjoy the... More 

Carlsbad, California
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 8, 2015

Stayed here for 3 nights in May for business. This hotel is one of the finest hotels I ever stayed in. Everything was par excellence. Check in was very friendly and attentive and all the staff made you feel welcomed. Everything was in place in the room and everything was luxurious as expected. However, it was the minute details that... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Martin, Thank you for choosing The Ritz-Carlton, Guangzhou for your recent trip during Plastic Show and taking the time to share your stay experience at our hotel. It is such a great honor to be recognized as “one of the finest hotels you ever stayed in”. As the first luxury hotel in Guangzhou, we pledge to provide the finest... More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2015

I was compelled to write this review after what was an extraordinary 3 night stay at the Ritz Guangzhou. My wife and I are still asking ourselves what just happened to us. I am an Honors member at another hotel and since we were moving from Guangzhou, I decided we should stay in our neighborhood of the last 4 years,... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear kayatoast, It was such a great pleasure to have you staying with us at The Ritz-Carlton, Guangzhou – The Forbes Five Star Hotel. I am delighted to learn that “the stay exceeded your expectation on every level”. You have absolutely made a great decision in staying at the Club level room to enjoy the personalized service provided by the... More 

Mexico City, Mexico
Level Contributor
429 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
5 of 5 stars Reviewed May 28, 2015

Due business trips, I have plenty experience in 5 star hotels in Guangzhou. I never considered before this hotels because I read few bad reviews stating that this is not a real Ritz-Carlton. This time I tried to give it an opportunity and stay for once... Let me be clear: I don't understand what they are talking about? I stayed... More 

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear draghignazzo, Thank you for choosing The Ritz-Carlton, Guangzhou for your trip during Canton Fair and taking the time to share your stay experience at our hotel. I am so honored to learn that the hotel facilities, service and location are all beyond your expectation and particularly the room set up is “in a discreet way”. The humanized and detail-oriented... More 

Guangzhou, China
Level Contributor
204 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed May 25, 2015

My wife and I stayed here for a one night get-a-way...what a great hotel. The little details they put out for us made the stay extra special. Our room, 2515, a quiet, private corner room was fabulous. The appointments are chic Edwardian. I'd highly recommend Ritz Carlton and will return for another get-a-way! It's a not a charming hotel but... More 

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RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear ExpatDaze, Thank you very much for sharing your recent stay experience on TripAdvisor, and I appreciate your recognition of our facilities, products and services we provided. I feel very proud when I learn that our Ladies and Gentlemen were able to deliver a comfortable and enjoyable stay experience to you. You have made a great suggestion on choosing a... More 

Tel Aviv, Israel
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed May 21, 2015

Good service in China is getting better but great service is still hard to find. Especially in GZ. The service in the Ritz was made me come back again and it didn't disappoint. If you can get over all the chintz and the gold bling (there are much better hotels here from a design perspective) and if service matters to... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Zebanuck, It was a great pleasure to have you stayed with us again at the Ritz-Carlton, Guangzhou. I am pleased to read that everything was impeccable in your stay, especially the service provided by our ladies and gentlemen. As we constantly strive to deliver the legendary Ritz-Carlton experience to our guests, your comment is a ringing endorsement of our... More 

Plainview, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2015

I spent 8 nights at the Ritz Carlton Guangzhou during my last visit in April for Canton Fair. Outstanding hotel. The room was amazing with a beautiful view. The Executive Lounge had a personalized service and made me feel at home (or office as I organized many business meetings). Very friendly staff always open to help. Highly recommended.

Was this review helpful? Yes 2
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Fabio N, We appreciate your time in writing the recent experience at The Ritz-Carlton, Guangzhou. I am so glad to learn that you enjoyed the stunning room view and the exceptional service that the Ladies and Gentlemen at the Club Lounge genuinely delivered to you. It always makes me feel proud that our heartfelt service not only creates unique... More 

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