We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Ritz-Carlton Hotel Guangzhou

#2 of 2,830 Hotels in Guangzhou
Certificate of Excellence
Hotel website
Hotel packages
No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Special Offer
Enjoy Summer with You
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Ritz-Carlton Hotel Guangzhou
Professional photos View all
Browse nearby
The Ritz-Carlton Hotel Guangzhou
Write a Review

726 reviews from our community

Traveler rating
    417
    254
    39
    6
    10
See reviews for
26
29
21
189
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (726)
  • Mar-May only
    (216)
  • Jun-Aug only
    (175)
  • Sep-Nov only
    (192)
  • Dec-Feb only
    (143)
All months
Mexico City, Mexico
Top Contributor
397 reviews 397 reviews
108 hotel reviews
177 helpful votes 177 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Due business trips, I have plenty experience in 5 star hotels in Guangzhou. I never considered before this hotels because I read few bad reviews stating that this is not a real Ritz-Carlton. This time I tried to give it an opportunity and stay for once... Let me be clear: I don't understand what they are talking about? I stayed... More 

Was this review helpful? Yes
Guangzhou, China
Top Contributor
181 reviews 181 reviews
34 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here for a one night get-a-way...what a great hotel. The little details they put out for us made the stay extra special. Our room, 2515, a quiet, private corner room was fabulous. The appointments are chic Edwardian. I'd highly recommend Ritz Carlton and will return for another get-a-way! It's a not a charming hotel but... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear ExpatDaze, Thank you very much for sharing your recent stay experience on TripAdvisor, and I appreciate your recognition of our facilities, products and services we provided. I feel very proud when I learn that our Ladies and Gentlemen were able to deliver a comfortable and enjoyable stay experience to you. You have made a great suggestion on choosing a... More 

Tel Aviv, Israel
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Good service in China is getting better but great service is still hard to find. Especially in GZ. The service in the Ritz was made me come back again and it didn't disappoint. If you can get over all the chintz and the gold bling (there are much better hotels here from a design perspective) and if service matters to... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Zebanuck, It was a great pleasure to have you stayed with us again at the Ritz-Carlton, Guangzhou. I am pleased to read that everything was impeccable in your stay, especially the service provided by our ladies and gentlemen. As we constantly strive to deliver the legendary Ritz-Carlton experience to our guests, your comment is a ringing endorsement of our... More 

Plainview, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I spent 8 nights at the Ritz Carlton Guangzhou during my last visit in April for Canton Fair. Outstanding hotel. The room was amazing with a beautiful view. The Executive Lounge had a personalized service and made me feel at home (or office as I organized many business meetings). Very friendly staff always open to help. Highly recommended.

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Fabio N, We appreciate your time in writing the recent experience at The Ritz-Carlton, Guangzhou. I am so glad to learn that you enjoyed the stunning room view and the exceptional service that the Ladies and Gentlemen at the Club Lounge genuinely delivered to you. It always makes me feel proud that our heartfelt service not only creates unique... More 

louth ireland
Contributor
11 reviews 11 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where to started !! From your friendly staff greeting you when you walked into the lobby to the fresh smell that gave you immediate feeling of luxury At reception you get the overall feeling that this stay is going to be good and it wasn't just good it was superb . We stayed for 2 weeks at the most busy... More 

Was this review helpful? Yes 5
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Ms. Duffy, It was such a great pleasure to have you staying with us at The Ritz-Carlton, Guangzhou. I am delighted to learn that you had a wonderful experience and felt at home. Thank you for the recognition to our Club and FOODS team, I will definitely share your compliments to the Ladies and Gentlemen. At the Ritz-Carlton, we... More 

Contributor
15 reviews 15 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The brand Ritz Carlton made you believe it should not be flawless but it isn't. It is not because of the staff but the hotel hardware itself. The room is big with an amazing bath room but if you are not paying extra for the river view, then you will be facing a skyscraper construction site which is the same... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Ms. Jessie K, Thank you for taking the time to share your recent stay in Guangzhou. I feel deeply sorry that we did not meet your expectation in terms of guestroom view and location. As you may be aware, hotel is located in the central business district and the construction site will soon become a new office building which... More 

Hong Kong, China
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location - It's in CBD of Guangzhou. By the side of Zhu Jiang river. Next to a museum and library. But no shopping mall nearby, >25mins walk to ZhengJia mall and other high end malls. 15-20mins drive to Guangzhou East train station. Room - It looks grand but kinda old. Room is spacious, twins bed is enough for four adults... More 

Was this review helpful? Yes
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear JacqBoHK, Firstly, thank you for staying with us during your recent visit to Guangzhou. I sincerely apologize for the new building development nearby affecting your overall experience. We are quite excited that these office towers are very close to completion, and will bring even more versatility to our area including an additional luxury shopping center. We currently have some... More 

Newcastle - UK
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After years of staying at the Grand Hyatt and watching their prices get more and more ridiculous we decided it was time for a change. This came in the form of the Ritz-Carlton on the club floor. First thing is the club room staff - superb and a credit to the hotel. Being greeted by name by every member of... More 

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Eatmyshoes, Thank you for compliments on Trip Advisor. I am glad to know you will make The Ritz-Carlton your new base in Guangzhou. Thank you for recognizing the Club team for their contributions in providing great personalized service. I have shared your kind note with the Ladies & Gentlemen, and will recognize them personally. We are looking forward to... More 

Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are regular travellers to Guangzhou for business and have to say this last visit to the Ritz-Carlton has been second to none. From arrival the staff were attentive and helpful. the room was fantastic and we upgraded to the Club floor which was truly excellent. this included all meals in the Club lounge and all drinks included . The... More 

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Michael, I greatly appreciate your recognition of the Club team. The Ladies & Gentlemen in The Club Lounge continue to receive praise from guests like yourself, and I am truly proud of their passion to deliver the very best in personalized service. We would be honored to have you stay with us upon your next visit, and become... More 

Mexico
Contributor
18 reviews 18 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is by far based on my experience the best service hotel in Guangzhou. The employees speak English well, anything they want they will take care of it. The Club on the 33rd floor has excellent service which is well worth the extra money to hang out, breakfast, dinner, snacks and drinks all day.

Was this review helpful? Yes 1
RitzCarltonGuangzhou, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Supermosh, We are honored to be recognized by you as “the best service hotel in Guangzhou”. I greatly appreciate your compliments and certainly will share your kind words with the team. I would also like to thank you for highlighting the unique personalized service provided to our Club and Suite guests by the Ladies & Gentlemen in The Club... More 

Questions? Get answers from hotel staff and past guests. Ask a question

260 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (176)
Viewed
Room/suite (22)
Viewed
Bathroom (4)
Viewed
View from room (8)
Viewed
Hotel & grounds (5)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
Other (133)

Management photos: Courtesy of the property manager

Viewed
All management photos (84)
Viewed
View from room (1)
Viewed
Hotel & grounds (13)
Viewed
Dining (13)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Other (44)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay