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The Ritz-Carlton Hotel Guangzhou

#3 of 2,832 Hotels in Guangzhou
Certificate of Excellence
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No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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The Ritz-Carlton Hotel Guangzhou
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The Ritz-Carlton Hotel Guangzhou
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706 reviews from our community

Traveler rating
    401
    251
    38
    6
    10
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174
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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    (706)
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    (196)
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    (192)
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    (143)
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Contributor
16 reviews 16 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel was easily the best in terms of service and room that I have seen in my years stay in Guangzhou. The property speaks for itself with the grand entry, leaving sparing no expense. Staff: attentive and professional The Room: - Easily the best bed that I've ever experienced. Luxurious full feather bedding. - Larger room than any other... More 

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Holzkirchen, Germany
Top Contributor
76 reviews 76 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

this stay has been awesome and the service is most likely the best I have ever experienced - throughout the entire personnel! Whow! Breakfast is perfect, too. Lots of alternatives including low carb alternatives such as steamed egg white and the like. Perfectly located also.

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Oliver L, Thank you for choosing to stay at The Ritz-Carlton, Guangzhou - a Forbes Travel Guide Five-Star hotel. I am proud of our Ladies and Gentlemen who ensured the legendary Ritz-Carlton service has been delivered throughout your stay. We are truly delighted to know the service is “the best you have ever experienced”. Also, thank you for highlighting... More 

Tel Aviv, Israel
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 18, 2015

I spent three nights at this hotel during a business trip. I recommend that you have the name and address in Chinese before you arrive to the airport since the hotel is on a small street and some drivers don't recognize it. Reaching the hotel I was received very well (there is nice classical music on arrival - nice touch).... More 

Was this review helpful? Yes 2
RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Jonathan A, Thank you for writing us such a kind note. I am delighted that you chose to stay with us and I am proud of our Ladies and Gentlemen for their efforts in delivering the legendary Ritz-Carlton service. Your recognition is highly appreciated and I will definitely share your comments with the team. I am glad the club... More 

Bangkok
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2015

The team at the Ritz Carlton Guangzhou is deserving of much praise and appreciation, especially the Club level team. The level of attention of service and personal touches went beyond my expectation. The property was lovely and the rooms very well cleaned and serviced each day. The club level spread of food and ambience of the lounge were excellent. I... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Chariot808, Thank you for sharing your experience with us on Trip Advisor. I am delighted to know of your pleasant experience. Thank you for recognizing Vitus for fulfilling your unexpressed wishes and needs. I will certainly share this kind note with my team. On behalf of the Ladies and Gentlemen at The Ritz-Carlton, Guangzhou, thank you once again and... More 

Las Vegas
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 6, 2015

The service is amazing. Simply put, you feel great when you walk into this hotel. The smile on every face puts you at ease and you can sit back and enjoy your stay, even if you're here for business. I recommend staying on the club floor if you can; pretty sure there is a transport too and from the airport,... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Bfonfa: Thank you for sharing your memorable Ritz-Carlton experience on Trip Advisor. We feel proud to know The Ritz-Carlton, Guangzhou is “one of your favorite hotels in the world”. Recently, The Ritz-Carlton, Guangzhou was recognized as Forbes Travel Guide Five-Star Hotel Award in 2015. The Ladies and Gentlemen are so honored to welcome you back and experience the star... More 

Orpington, United Kingdom
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 4, 2015

I spent some time considering which hotel to stay at while in Guangzhou, and decided on the Ritz-Carlton, as I liked the look of the outside pool, amongst many other things, So you can imagine my disappointment when I arrived and it had been closed for some major maintenance work for most of my stay. I decide to put that... More 

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RitzCarltonGuangzhou, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Codders88, Thank you so much for sharing your experience on Trip Advisor. I will definitely share your words with our team and also appreciated your understanding of our swimming pool maintenance project. I feel proud of the Ladies and Gentlemen who had ensured your fantastic stay and so delighted to hear you would definitely be staying again with... More 

Shanghai Region, China
1 review
4 of 5 stars Reviewed February 3, 2015

I would like to complement you on the outstanding baseline level of service at the Ritz Carlton GZ. The service, attention to detail, and attitude are one of the best that I’ve experienced not just in China, but also in Asia. I believe the outstanding management has much to do with this.

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AndrewRogersRCGZ, Hotel Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Popo0113: Thank you for sharing your experience with us on Trip Advisor. We truly appreciate your compliments that The Ritz-Carlton, Guangzhou is one of the best in Asia. I am delighted to know that the Ladies and Gentlemen have done a great job in ensuring every detail had been attended to so that you had a such a memorable... More 

Shanghai, China
Top Contributor
53 reviews 53 reviews
51 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 6, 2015

I spent the new year eve in this hotel with my wife and daughter. We all enjoyed this stay very much. We arrived at 23:30 and even then the lobby was crowded, so you can imagine that this is a very popular hotel in town. The receptionist was very nice since she offered to purchase some medicine for my daughter... More 

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Youhanguc, Thank you for celebrating the New Year Eve with your family at The Ritz-Carlton, Guangzhou. I am delighted to hear that you enjoyed the stay and I am proud to know that our lady did a great job in providing genuine care to your daughter, which once again enhanced the Ritz-Carlton Culture of delivering personal service to... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 29, 2014

I was in Guangzhou for the Canton Fair. Booked a normal room with my dad for 2 nights. Our flight landed at about 1am and we queued for a cab to the hotel, reaching at around 3am. During check-in we were told the rooms were full, but they'll upgrade us to a suite. It was on the 6th floor and... More 

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Malubolo, Thank you for staying with us during the Canton Fair and spending your time writing me such nice note. I am delighted to know that you and your father had a comfortable stay with us and I am proud that our Ladies and Gentlemen delivered the true Ritz-Carlton personal service to you. To my pleasure I got to... More 

London, United Kingdom
Senior Contributor
49 reviews 49 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 25, 2014

A beautiful hotel in a great location. Rooms & the bathroom was large, comfortable and practical but if i had to nit pick, a few items are a little bit old fashioned i.e. hair dryers and could be updated. Also, drinks in the pearl lounge are very expensive! I guess thats expected in a Ritz Carlton? However, i had a... More 

Was this review helpful? Yes 1
AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear KushLondon, Season’s greetings. Thank you for writing this review on Trip Advisor. I am delighted to know you “had a lovely stay and would definitely stay here again”. I appreciate your feedback on the hair dryers and drinks price at Pearl Lounge. We will look into issues and make necessary adjustments. We hope to welcome you back to The... More 

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