We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2,780 Guangzhou hotels

The Ritz-Carlton Hotel Guangzhou

5.0 of 5 Hotel   |   No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Hotel website
Hotel packages
Hotel amenities
Special Offer
$50 Hotel Credit & More
Save Saved
You added The Ritz-Carlton Hotel Guangzhou to your Saves list
The Ritz-Carlton Hotel Guangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
91%
Ranked #3 of 2,780 hotels in Guangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Stephanie K Chicago, Illinois
  • Overview
  • Reviews (661)
  • Photos (206)
  • Location
  • Amenities
  • Q&A
  • Room tips (38)
  • More
true
Write a Review

661 people have reviewed this hotel

Traveler rating
    365
    243
    38
    6
    9
See reviews for
20
23
20
145
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my first time visiting China and staying at the Ritz provided me an oasis to return to every night after exploring the city. The hotel has an amazing breakfast buffet that was included with the price of our room, and offered every imaginable cultural breakfast cuisine you could think of! The work-out room was a decent size and... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Stephanie, Thank you for choosing to stay in our hotel and sharing with us your recent enjoyable experiences. We are always proud of our products and facilities including the hotel location with the beautiful Pearl River views and also the great food and beverage offering that you have mentioned; but more importantly, our Ladies and Gentlemen. They are devoted... More

Baltimore, Maryland
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed here every time I've visited Guangzhou. If money is no object (or if you are on expense report) have them send a car. You "check in" from the back seat of a nice e class benz while they offer you a cool towel and cold bottled water. My first stay was shortly after they opened and on the... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Poolpond, Thank you very much for choosing to stay with us again and penning down your comments on your recent stay experience at our hotel in Guangzhou. I feel proud to hear that you have recognized the growth of our Ladies and Gentlemen, on whom we have spent much time and efforts training them to provide The Ritz-Carlton services... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Already been guest at this hotel with a fantastic view on the Canton tower and river six month ago but now there's a new building construction just at 50m in front of the hotel!!!! Now, if you don't ask specifically for the view you get the building construction as romantic scenic view! See photos... Great whiskey bar, great breakfast good... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Frederic M, Thank you for choosing to stay at our hotel. I am sorry to hear that you were not comfortable of the room view during your stay, and I suggest you to choose for your next stay our river-view room which you can enjoy the fabulous view of the Pearl River and Canton Tower, landmark building of... More

Shanghai, China
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 3 nights there. It has a spectacular view and one of the most complete breakfast I've ever seen. It is a very good hotel but some details are not perfect as they should for such a 5 stars hotel. Bed is too soft and no different options. Internet speed not stable.

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Massimo G, Thank you for choosing to stay in our hotel. I’m so glad to hear you enjoyed the beautiful Pearl River views and the large selection for breakfast. However, I’m disappointed to hear about the internet stability and softness of the bed. Prior to your next stay, please feel free to reach out to me directly at Andrew.rogers@ritzcarlton.com... More

Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rarely do honest still have the real service that I remember as a kid. The Ritz in Guangzhou had service levels hoteliers dream of. I stayed here twice this month for one night each and I have at least 4 examples of how far the little things go, and how a hotel can set themselves apart by just trying a... More

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear roryg13, Thank you very much for taking the time to share your recent experiences you enjoyed at our hotel in Guangzhou. I was so glad to hear about all of the the nice little touches that you experienced, even down to getting you the right size slippers! I will be sure to share your kind comments with my team,... More

Benalmadena, Spain
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was the first hotel I came to when i first came to China. very different from what I was expecting, i''m not sure that 5 stars is right, maybe 4+. Anyway, I stayed 3 days and was all satisfied. The food was nothing special

Was this review helpful? Yes
AndrewRogersRCGZ, Director of Operations at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mr. Rottmann666, Thank you for taking the time to share your recent experience with us. I am pleased that you were satisfied with your stay at The Ritz-Carlton, Guangzhou; however, it is our goal to deliver exceptional service to all of our guests. I would love to hear more about your experience and where we could have done a... More

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

When one stays at a Ritz-Carlton, expectations are usually high but I must say that the Guangzhou Ritz was simply phenomenal. I stayed in a Club Room and it was, without question, the best I have had the opportunity to stay in anywhere in the world. I have stayed at other Ritz-Carlton properties in Shenzhen and Singapore and they do... More

Was this review helpful? Yes 1
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Andy P, It's a pleasure to read your comments and thank you very much for sharing your recent stay experience with us. I feel very proud when getting to know our Ladies and Gentlemen had delivered great service to you during your stay and made your event successful. Definitely I will share your kind note with my team. Thank... More

Las Vegas, Nevada
Top Contributor
299 reviews 299 reviews
189 hotel reviews
651 helpful votes 651 helpful votes
5 of 5 stars Reviewed June 27, 2014

You'll feel really special staying here. Guangzhou is so big and spread out, there's really no perfect neighborhood location, but it can be far from some of the other main tourist/shopping areas, like a 30 or 40 minute taxi... but it's also close to some of the newer areas. The staff are amazing here, they all know your name right... More

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Pattayainsider, Thank you very much for taking time in writing us such a nice note. I am delighted to know that you had an enjoyable stay at The Ritz-Carlton, Guangzhou, and were well taken care of by our Ladies and Gentlemen. I’m so glad you enjoyed the guest rooms, had a chance to enjoy our restaurants, and take advantage... More

Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

Great Hotel to stay in, close by to everything. Rooms are nice and clean, quality hotel for Guangzhou area. Stayed there many times and they are always helpful. Very big variety for breakfast from all different countries. The Italian restaurant is great too.

Was this review helpful? Yes 2
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Ziad K, Thank you so much for providing your feedbacks on your recent stay experience with us. I appreciate your continuous supports, staying at The Ritz-Carlton, Guangzhou for many times. And I am delighted to know that you have been well taken care of by our Ladies and Gentlemen, who always make me feel proud of when the Ritz-Carlton... More

Cleveland, Ohio
Top Contributor
107 reviews 107 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 20, 2014

Very nice hotel. Dining was excellent. The restaurant "Foods" was buffet style, and had dishes from all over the world. Something for everyone, and kid-friendly. Beautiful pool though construction outside hotel (construction rampant throughout Guangzhou) does create some noise pollution. Service in all areas was very. Had an issue with room air conditioner in one of the rooms that we... More

Was this review helpful? Yes
AndrewRogersRCGZ, General Manager at The Ritz-Carlton Hotel Guangzhou, responded to this review

Dear Mikeys2, Thank you so much for taking your time in writing this note and sharing your recent stay experience with us. I am thrilled to know you had a great time, enjoying the excellent buffet at FOODS and the exceptional service that all the Ladies and Gentlemen at The Ritz-Carlton, Guangzhou genuinely delivered to you. Looking forward to welcoming... More

Owners: What's your side of the story?
If you own or manage The Ritz-Carlton Hotel Guangzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Ritz-Carlton Hotel Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Hotel Guangzhou

Address: No.3 Xing'an Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Hotel Guangzhou 5*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Orbitz, Expedia, Travelocity, HotelTravel.com, Priceline, Marriott, Hotels.com, Tingo, Ctrip DaoDao, BookingOdigeoWL, Otel and Venere so you can book your The Ritz-Carlton Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz Carlton Hotel Guangzhou
Ritz Guangzhou
Ritz-Carlton Guangzhou
Guangzhou Ritz Carlton Hotel

206 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (144)
Viewed
Room/suite (17)
Viewed
Hotel & grounds (5)
Viewed
Dining (3)
Viewed
View from room (7)
Viewed
Bathroom (2)
Viewed
Pool/beach area (1)
Viewed
Other (109)

Management photos: Courtesy of the property manager

Viewed
All management photos (63)
Viewed
Room/suite (7)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (9)
Viewed
Other (44)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Guangzhou #3 Family Hotel in Guangzhou #3 Casino Hotel in Guangzhou #3 Luxury Hotel in Guangzhou #3 Spa Hotel in Guangzhou #3 Romantic Hotel in Guangzhou #127 Best Value Hotel in Guangzhou
Hotel Class
Official Description (provided by the hotel)
Situated in the new CBD Pearl River New City of Tianhe District, the 351-room Ritz-Carlton, Guangzhou is a luxury destination in the hub of Southern China. With 40 minutes drive from Baiyun International Airport and ten minutes from Guangzhou East Railway Station, hotel provides travel routes to various destinations in China, including direct trains to Hong Kong which take less than two hours. A series of new city landmarks such as Guangzhou Opera House and Guangdong Museum are at just steps away from the hotel. Distinctive services and facilities include 6 restaurants and lounges serving Cantonese and Western favorites, special cigars and wines. From intimate groups of ten to a conference for 800, meetings planners can choose from over 1,000 square meters / 11,000 square feet of exceptional function space available in The Ritz-Carlton Grand Ballroom, three multifunctional meeting rooms, two boardrooms and spacious pre-function areas. An extensive health club and The Ritz-Carlton Spa® rejuvenate body and mind, while The Ritz-Carlton Club® Level anticipates guests’ needs with its dedicated personalized service. The Residences at The Ritz-Carlton, Guangzhou features 91 luxury serviced apartments of one to four bedrooms in size. ... more   less 
Number of rooms
351

Questions & Answers

Questions? Get answers from The Ritz-Carlton Hotel Guangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer