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Shangri-La Hotel Guangzhou

5.0 of 5 Hotel   |   No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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Ranked #5 of 2,821 Hotels in Guangzhou
4.5 of 5 stars 1,320 Reviews
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 27, 2014
Leo R San José, San Jose, Costa Rica
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1,320 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Shangri-La Hotel Guangzhou
See the most recent reviews
San José, San Jose, Costa Rica
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 27, 2014

As espected from Shangri-La , the best service ever , I was coming out from the Canton Fair very tired after walking all day and wanted a restaurant starving as ever , tried to ask people for directions to get to a restaurant that trip advisors was recomending but the language in china is a big challenge, I saw just... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Leo R, Thank you for coming to Shangri-La hotel, Guangzhou and for sharing your experience with us during the Canton Fair period. It is an important yet exhausting event to foreign buyers, and we are glad to know you feel like home when having dinner at the hotel for a break. We all look forward to welcoming you back... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 22, 2014

We 'stumbled' here when we needed replacement accommodations. The hotel we had checked in previously was subpar in cleanliness (filthy carpet, rusty drains, cigarette smell in non-smoking room, etc.), amongst other flaws. Scrambling online, Shangri-la had the best reviews for cleanliness, and had the 2 rooms available we needed for immediate booking. Our rooms were river view 17th floor with... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Yan W, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! My colleagues and I are truly motivated from you comment, and are glad to know that you had a pleasant experience here with our overall facilities and services. I will definitely pass on your compliments to Paul and the... More 

Eastbourne
Top Contributor
83 reviews 83 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 30, 2014

A usually classy hotel chain but this one fails only slightly to reach that standard. The bedside table tops were not cleaned properly, the buffet restaurant was poorly replenished and popular dished dissappeared quickly. the locals (the vast majority of the customers) stacked lobsters on their plate. Even chicken was in short supply. Smoking is allowed in the buffet restaurant.... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear GrandadCartwright, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! It's our pleasure to see you had a delightful dining experience at il Forno with us, meanwhile we'll also immediately look into the issues you've mentioned. Much appreciated for your suggestions again and we all look forward to welcoming you... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 22, 2014

The breakfast area and the breakfast itself is one of the best I have seen in China. The room are good and the bed very comfy. There is a nice smell in the lobby and staff are very friendly. The only criticism is that I had to wait 15 minutes to get my luggage delivered in my room. Great hotel!

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear aussiefrog59, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your feedback with us! Glad to hear that you enjoyed our overall services and facilities, but we'll immediately look into your luggage comment. Looking forward to welcoming you back soon! Warm regards, Philip Dewar More 

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 21, 2014

Stayed one night in June and again one night in September 2014. Great hotel, staff excellent, very clean as you would expect. I arrived late so just went to the buffet dinner- big mistake unless you're Asian. Totally overpriced for food I ate, if I stay again will order room service or try one of the other restaurants.

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Lynne A, Thank you for staying with us and for your feedback. We too are disappointed that our dinner buffet didn't meet your expectations and trust our Western a la carte options will suit you better on your next visit. We all looking forward to welcoming you back soon in future. Warm regards, Philip Dewar More 

London
Contributor
18 reviews 18 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 17, 2014

Have stayed in this hotel on a number of occasions for business use. Every time I have visited, the staff have been excellent, well presented and attentive. The rooms have always been clean and the presentation of the hotel overall makes me want to return. The last visit was in September 2014. I was given a room with a river... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear A M, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! It is our pleasure to see you have had another delightful stay with us. Your satisfaction will always be our motivation in carrying on our heartfelt hospitality. Much appreciated for your kind comments again and we hope to... More 

Contributor
15 reviews 15 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 7, 2014

well no complaint a all about this property, food hotel, good room and the room has river view which was fabulous. just the location which was far from the city center, but close to the canton fair expo, so it will be great to stay here if you want to visit the canton fair, but for family or leisure traveller,... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Contributor, Thank you for staying with us and for your feedback. We are thrilled to hear that you enjoyed the overall services and our proximity to Canton Fair. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... hope that you may make use of... More 

Hong Kong
1 review
1 of 5 stars Reviewed August 16, 2014

Not a good hotel, rooms clean enough, Food generally very overpriced for mediocre quality. Lousy coffee everywhere in the hotel. Hotel clean enough but very sterile and boring, staff good, management need more training. Lousy location, nothing at all for miles around, other than the exhibition centre

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Neville R, I am most concerned to read your comments. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at slpg@shangri-la.com. Rest assured your feedback has my personal attention. Philip Dewar More 

Brooklyn, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 13, 2014

We stayed in the hotel during Canton Fair. Location is very good for them who attend the expo. Walk distance. Hotel is very clean. Even it was full the personnel handled all well.Food in japanese and chinese fusion restaurants was tasty but expensive.

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Natig_Akbarov, Thank you for staying with us and for your feedback. We are thrilled to hear about your experience during the Canton Fair. We all look forward to welcoming you back in the near future. Philip Dewar More 

Weston, Florida
Top Contributor
109 reviews 109 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 9, 2014

This is a luxurious hotel that is very comfortable and lavish. We stayed in this hotel for a few days with 3 of my daughters, we had a splendid time. This is the kind of hotel that you want to spend the whole day in. Their restaurants and food are extremely good, we loved breakfast with so much variety. Hospitality... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Francisco A, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Glad to hear you enjoyed our services and facilities, particularly the restaurants and food. Your satisfaction is our motivation. Thank you again for your compliments, and we all look forward to welcoming you back soon. Philip Dewar More 

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Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou
Hotel Style:
#2 Family Hotel in Guangzhou
#4 Spa Hotel in Guangzhou
#4 Luxury Hotel in Guangzhou
#4 Business Hotel in Guangzhou
#13 Romantic Hotel in Guangzhou
#114 Best Value Hotel in Guangzhou

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