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All 2,821 Guangzhou hotels

Shangri-La Hotel Guangzhou

5.0 of 5 Hotel   |   No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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Ranked #4 of 2,821 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
petitejetsetter Hong Kong, China
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1,325 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This was a little out of the city center but the place was lovely and the staff was very professional and friendly at both check in and check out. You will need a taxi or the hotel shuttle to go anywhere as there's really nothing near by. But the view of the river was stunning and really gives you an... More 

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London, United Kingdom
Top Contributor
292 reviews 292 reviews
177 hotel reviews
353 helpful votes 353 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A nice stay and all the staff much more "on message" than in a previous visit. Horizon Club arrangements seemed to flow better and food offer was much better presented and imaginative. I ask for translation of hot water boiler instructions and it was immediately provided. Other requests were mostly attended to. Thanks to all the staff for making this... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear TechnoProf, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Glad to hear you enjoyed our services and facilities, particularly the Horizon Club. Your recognition and satisfaction are always our motivation in perfecting our guest experience. Thank you again for your compliments, and we all look forward to welcoming... More 

Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

It is a fantastic hotel .. Fantastic people, excellent services , very clean , everyone is friendly... Fantastic!!! The facilities are very new and the environment is very comfortable .. I like the smile on every staff face ..

Review collected in partnership with shangri-la.com

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Jane L, Thank you for staying at Shangri-La Hotel, Guangzhou and for your feedback. We are thrilled that you enjoyed your stay and were delighted with our Shangri-La hospitality from the heart! We all look forward to welcoming you back in the near future. Warm regards, Philip Dewar More 

1 review
5 of 5 stars Reviewed 3 weeks ago

From the check in all the way to the check out , it was a bliss. The view from the 30th floor is breath-taking. The breakfast at the Chinese restaurant was well above standards with friendly staff even though they didn't know a lot of English. Keep it up Shangri-La!

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear DevenV7, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your feedback on your stay with us! Glad to hear that our landscaped gardens and view of the Pearl River impressed you! Also, more than delighted that you enjoyed the overall stay as well as dining at our award winning Chinese restaurant Summer Palace. We all look forward... More 

Izmir, Turkey
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2014

great location especially one WHO come for the exhibition immaculate breakfast the best I have ever had all around World not only china very helpful staff ..the rooms were spacious and comportable it was a great stay I wouldnt consider even looking for a different hotel in Guangzhou for me guangzhou means shangri-la

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Cristyz14, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments! My colleagues and I are truly motivated from you comment, and are thrilled to know that you had a pleasant experience here with our overall facilities and services. We all look forward to welcoming you back soon. Warm regards, Philip Dewar More 

Hong Kong, China
1 review
5 of 5 stars Reviewed November 29, 2014

I was a big surprise when I stayed at Shangri-La hotel Guangzhou during my birthday on Nov 27th. In the morning, a rose flower & greeting card were presented by room attendant. At night, a birthday cake was delivered to my room, representatives from hotel celebrated my birthday & took pictures together! I appreciated very much for this special arrangment... More 

Review collected in partnership with shangri-la.com

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Clement C, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments! It's our pleasure to extend our best wishes to you on your birthday and we are glad to know that you enjoyed the special arrangement. I'll pass your kind words to our guest relation team. Much appreciated for your compliments again, and we all look... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

We came to Guangzhou on business and every minute which we were not working felt like a mini paradise vacation at the hotel. The pools are absolutely amazing and breath-taking especially after a long day. The private garden is the perfect refuge from the hussel and bussel of the city noise and traffic. I greatly attribute the success of this... More 

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Maya M, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! We are thrilled that you enjoyed your stay and were delighted with our Shangri-La hospitality from the heart! Trust that we will have the pleasure of welcoming you back soon. Warm Regards, Philip Dewar More 

Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 7, 2014

This is truly a very beautiful hotel. I was wowed by the sheer opulence of this hotel as soon as I walked through the door. The service we received from Fiona in customer relations was a standout. She spoke very good English and was able to help us with anything we required...the room was beautiful and the cleaning staff on... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Alana S, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! My colleagues and I are truly motivated from you comments, and are glad to know that you had a pleasant experience with us. I will be proudly passing on your compliments to Fiona and the team. Much appreciated for... More 

Senior Contributor
34 reviews 34 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed November 6, 2014

This hotel would definately be my last choice of hotels in Guangzhou. From the driver at the airport to the reception desk I found the staff to be surly and sub-par. Not a class act. For a Holiday Inn, it is great. But don't expect a five star accommodation, more like 3 stars

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear david b, I am most concerned to read your comments, which are most distressing and by no means our usual standards of hospitality. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at communications.slpg@shangri-la.com. Thank you and look forward to hear from you soon. Warm... More 

Liverpool, United Kingdom
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 4, 2014

Stayed 2 nights as attending the canton fair. Beautiful interior huge room with good view. Quick check in and out. Ate in Italian and Thai both very good. Would defiantly recommend and stay again 1 minute walk into canton fair, perfect location

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Shyamalc, Thank you for choosing Shangri-La Hotel, Guangzhou and for your compliments. Glad to hear that you had a pleasant stay during the Canton Fair. We all look forward to welcoming you back in the near future. Warm Regards, Philip Dewar More 

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Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou
Hotel Style:
#3 Family Hotel in Guangzhou
#4 Spa Hotel in Guangzhou
#4 Luxury Hotel in Guangzhou
#4 Business Hotel in Guangzhou
#7 Romantic Hotel in Guangzhou
#121 Best Value Hotel in Guangzhou

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