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Shangri-La Hotel Guangzhou

#5 of 2,846 Hotels in Guangzhou
Certificate of Excellence
5.0 of 5
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No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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Shangri-La Hotel Guangzhou
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Ranked #5 of 2,846 Hotels in Guangzhou
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
KKNONG Hong Kong, China
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1,374 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As I am first time visit Shangri-la Guangzhou. The Club check in is very fast and good. They upgrade my room to the River view BUT NOT the Club Room...... as the Diamond member. They make a mistake when I check out and thank you Mr. Blent Liang who help me all the time to fix the problem. Anyway, this... More 

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Honolulu, Hawaii
5 of 5 stars Reviewed 3 weeks ago

Excellent Service, Made my doing business in Guangzhou very easy. The staff are all professionals. I strongly recommend Shangrila hotel for business or pleasure great place to bring the family. I look forward to my next stay.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear jack-borja, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. I'm more than glad to hear about your satisfaction with your stay. Much appreciated for your compliments again and we all look forward to welcoming you back soon! Warm regards, Philip Dewar More 

Mumbai (Bombay), India
Level Contributor
109 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed 4 weeks ago

a property that makes you spell - beautiful, grand, spacious, royal, lavish and almost every good stuff in the dictionary. staff, food, gym, pool, floors, rooms, all are just perfect. yes all this does come at a price. the hotel is a bit expensive compared to other 5 stars in the region but you are next to the exhibition pazhou... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear sumitminocha, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are all delighted to know you enjoyed our overall facilities and services, particularly our proximity to the International Exhibition Complex and our buffet breakfast. Next time you may book your room well in advance and save on your room... More 

Alesund, Norway
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

As I have been frequently travelling to Guangzhou, I have had the pleasure of staying in this hotel ~10 times the last two years. I always stay in the Horizon Club floors. Arriving in this hotel is a bit like coming home. Especially on the Horizon Club Lounge you are greeted by happy faces that remember your preferences, your name,... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Erlend H, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your valuable comments on your recent stay with us. We are thrilled to know that you enjoy our overall facilities, for the most recent stay as well as previous ones in the past two years. I'll pass your compliments to Ms. Wu and our colleagues in... More 

Guangzhou
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 9, 2015

Another fantastic stay at a Shangri-la, thank you! Check-in and check-out was fine. This is the only Shangri-la I have stayed in where I needed to wait to check-in/out but the wait was far from intolerable. This is the first time we have stayed in the Guangzhou hotel since obtaining Jade membership in the Golden Circle program, I was happy... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear V4785JCmarkr, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are all delighted to know you and your family enjoyed our overall facilities and services, particularly the upgraded amenities, the garden and the breakfast. On the other hand your comments on the lobby lounge are well noted and being... More 

Oslo, Norway
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 3, 2015

I have as far I can recall only stayed at one Shangri La hotel earlier, the one in Singapore, which is great. The same can absolutely also be said for the Guangzhou property. I had a big room on the 17th floor with great view over the Pearl River (from that high up it appeared cleaner than it is !)... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Lars B H, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. Glad to know you had a pleasant stay with us and enjoyed the 12 acres of landscaped gardens in our urban resort as well as the easy access to highways and train station. Much appreciated for your feedback... More 

Minster, Ohio
Level Contributor
196 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 3, 2015

I stayed here for 6 nights for a expo conference and the experience was good. The rooms are big and beds are nice and comfortable. One short coming is the bar area is only a big lobby with many seats. Wide open and not so easy to have a cozy conversation with customers. Too many people around for private business... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Ricky S, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to hear you enjoyed the proximity to the convention centre and our extensive breakfast selection. Next time hope that you can try our S.E.Asia Kitchen & Bar on the 2nd floor, which is smaller and more... More 

1 review
5 of 5 stars Reviewed May 26, 2015

Very comfortable hotel, beautifully located near the trade exhibition center, just 5 minutes walking distance away. Boast selection of food, chinese or international. Very nice the new Ribs restaurant, offering mostly western food of really high quality

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Andrea F, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. The proximity to the Guangzhou International Convention Centre gives great convenience to our guests during exhibition. I am glad that you enjoyed dining in our restaurants, especially the newly revamped RIBS restaurant. Much appreciated for your compliments again, and... More 

England
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015

This is a super hotel with everything of the highest standard. The staff all spoke English to some extent, don't know how a previous reviewer thought otherwise... The restaurant for breakfast was amazing I could have done several times round it if I could have managed it and still not sampled all the different cuisines on offer. I was greeted... More 

Was this review helpful? Yes 2
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear GEB01, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments. Delighted to know you had a pleasant stay with us, and our restaurant breakfast in particular. On the other hand, I am most upset to read about your experience at arrival. I assure you this is not endorsed by the hotel and we are immediately investigating.... More 

Dallas, Texas
Level Contributor
287 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
5 of 5 stars Reviewed May 23, 2015

It's very hard to run an international 5-star property being the place to stay, being crowded and full of people attending the exhibition hall across the street. My stay was very good: staffs were wonderful and plentiful; room was super nice and clean; room service was punctural, and food quality was excellent; exercise room was well equipped and up to... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear JPDallas, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are glad to know that you enjoyed our overall service and facilities. Hope that next time the weather will be good enough for you to walk around in our 12 acres outdoor lush garden to enjoy even more of... More 

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