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All 2,814 Guangzhou hotels

Shangri-La Hotel Guangzhou

5.0 of 5 Hotel   |   No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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Ranked #4 of 2,814 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
GrandadCartwright Eastbourne
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1,303 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eastbourne
Top Contributor
74 reviews 74 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A usually classy hotel chain but this one fails only slightly to reach that standard. The bedside table tops were not cleaned properly, the buffet restaurant was poorly replenished and popular dished dissappeared quickly. the locals (the vast majority of the customers) stacked lobsters on their plate. Even chicken was in short supply. Smoking is allowed in the buffet restaurant.... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear GrandadCartwright, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! It's our pleasure to see you had a delightful dining experience at il Forno with us, meanwhile we'll also immediately look into the issues you've mentioned. Much appreciated for your suggestions again and we all look forward to welcoming you... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago

The breakfast area and the breakfast itself is one of the best I have seen in China. The room are good and the bed very comfy. There is a nice smell in the lobby and staff are very friendly. The only criticism is that I had to wait 15 minutes to get my luggage delivered in my room. Great hotel!

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear aussiefrog59, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your feedback with us! Glad to hear that you enjoyed our overall services and facilities, but we'll immediately look into your luggage comment. Looking forward to welcoming you back soon! Warm regards, Philip Dewar More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night in June and again one night in September 2014. Great hotel, staff excellent, very clean as you would expect. I arrived late so just went to the buffet dinner- big mistake unless you're Asian. Totally overpriced for food I ate, if I stay again will order room service or try one of the other restaurants.

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Lynne A, Thank you for staying with us and for your feedback. We too are disappointed that our dinner buffet didn't meet your expectations and trust our Western a la carte options will suit you better on your next visit. We all looking forward to welcoming you back soon in future. Warm regards, Philip Dewar More

London
Contributor
12 reviews 12 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Have stayed in this hotel on a number of occasions for business use. Every time I have visited, the staff have been excellent, well presented and attentive. The rooms have always been clean and the presentation of the hotel overall makes me want to return. The last visit was in September 2014. I was given a room with a river... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear A M, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! It is our pleasure to see you have had another delightful stay with us. Your satisfaction will always be our motivation in carrying on our heartfelt hospitality. Much appreciated for your kind comments again and we hope to... More

Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 7, 2014

well no complaint a all about this property, food hotel, good room and the room has river view which was fabulous. just the location which was far from the city center, but close to the canton fair expo, so it will be great to stay here if you want to visit the canton fair, but for family or leisure traveller,... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Contributor, Thank you for staying with us and for your feedback. We are thrilled to hear that you enjoyed the overall services and our proximity to Canton Fair. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... hope that you may make use of... More

Hong Kong
1 review
1 of 5 stars Reviewed August 16, 2014

Not a good hotel, rooms clean enough, Food generally very overpriced for mediocre quality. Lousy coffee everywhere in the hotel. Hotel clean enough but very sterile and boring, staff good, management need more training. Lousy location, nothing at all for miles around, other than the exhibition centre

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Neville R, I am most concerned to read your comments. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at slpg@shangri-la.com. Rest assured your feedback has my personal attention. Philip Dewar More

Brooklyn, New York
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2014

We stayed in the hotel during Canton Fair. Location is very good for them who attend the expo. Walk distance. Hotel is very clean. Even it was full the personnel handled all well.Food in japanese and chinese fusion restaurants was tasty but expensive.

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Natig_Akbarov, Thank you for staying with us and for your feedback. We are thrilled to hear about your experience during the Canton Fair. We all look forward to welcoming you back in the near future. Philip Dewar More

Weston, Florida
Top Contributor
76 reviews 76 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 9, 2014

This is a luxurious hotel that is very comfortable and lavish. We stayed in this hotel for a few days with 3 of my daughters, we had a splendid time. This is the kind of hotel that you want to spend the whole day in. Their restaurants and food are extremely good, we loved breakfast with so much variety. Hospitality... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Francisco A, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Glad to hear you enjoyed our services and facilities, particularly the restaurants and food. Your satisfaction is our motivation. Thank you again for your compliments, and we all look forward to welcoming you back soon. Philip Dewar More

Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 5, 2014

Arrived tired and irritable after a long trip to Guangzhou. I was impressed when I finally arrived at the Hotel. Terrific room and views. However view not always available due to smog. The Shangri La is a fantastic hotel that prodided the right blend of luxury and escapism required after long days spent at the nearby exhibition centre. The hotel... More

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Josh008, Thank you for staying with us and for your feedback. We are thrilled to hear that you enjoyed the facilities and view. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... hope that you may make use of it next time. Looking forward... More

Baghdad, Iraq
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2014

i stayed few days before we changed to other hotel , it was very nice experience specially this hotel is very near to Canton Fair , which is very busy during the fair ,that's why we checked in before the fair started .. anyway friendly staff .. clean rooms .i would recommend it but its little far from the center... More

Was this review helpful? Yes
SLPGPR, Hotel Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Atheer088, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments! Delighted to hear you had a pleasant stay with us during Canton Fair period. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station. Hope that you may take adavantage of it... More

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Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou

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