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Shangri-La Hotel Guangzhou

#5 of 2,846 Hotels in Guangzhou
Certificate of Excellence
5.0 of 5
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No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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10% off room rate
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1 room 1 guest
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Shangri-La Hotel Guangzhou
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1,387 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
  • All months
    (1387)
  • Mar-May only
    (391)
  • Jun-Aug only
    (411)
  • Sep-Nov only
    (324)
  • Dec-Feb only
    (261)
All months
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently completed a four night stay in the Shangri-La and found the hotel to be of an excellent standard all around. The hotel is set in a new area of Guangzhou and has very nice grounds with an excellent outdoor pool. I was treated to excellent service throughout my stay, but was particularly impressed by the check-in. I had... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Chris T, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your 4-day stay with us. My colleagues and I are truly motivated from you comments and glad you enjoyed our overall service and facilities. Much appreciated for your compliments again, and we all look forward to welcoming you back soon! Warm Regards, Philip Dewar More 

Singapore, Singapore
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has too many plus points for me to write that i don't even know where i should start! Everyone of the staff that we met during our 6 days stay greeted us with a smile whenever they see us. The buffet at Wok Too cafe was awesome with a wide variety of food and desserts. I must say... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear serene2411, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your 6-day stay with us. I'm thrilled to know you enjoyed our overall facilities and services, and will be very glad to pass your compliments to our colleagues as you've mentioned. Your recognition is a great momentum for us to carry on heart-felt hospitality with... More 

Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location can't said to be very convenient but frequent shuttle bus to and from Guangzhou railway stations and certain points in the city. Swimmers shouldn't miss both the indoor and outdoor pool, and the garden is nicely built and relaxing. Spacious guest rooms and great view to the Pearl River.

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear KC K, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. I'm more than glad to hear about your satisfaction with your stay. Much appreciated for your compliments again and we all look forward to welcoming you back soon! Warm Regards, Philip Dewar More 

Hong Kong, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Got a brilliant deal on booking.com to stay here. It was my wife's birthday and because of that the lady in reception offered an upgrade to top floor room for a bit extra (not free but a great deal) including breakfast and free booze at happy hour in 34th floor bar. Anytime you asked for anything we got it quickly,... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Capallbosca, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. Glad to know you had a pleasant stay , and particularly enjoy the upgrade with our Horizon Club privileges. Very distressed to hear about the incident at the pool and we will be addressing this with our team immediately. Much... More 

Santa Clarita, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As you drive onto the hotel's premises, you are greeted by lush greenery and nicely manicured gardens. A door man will open your car door and greet you, then help you with any luggages, if necessary. The hotel lobby boasts a large atrium with high ceilings and plants all around. There is a lounge that serves afternoon tea next to... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Theresa, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your feedback on your recent stay with us. Glad to know you are satisfied with our facilities and restaurants. On the other hand, we'll immediately look into the issue as mentioned and take appropriate actions to improve on our internal communication. Much appreciated for your feedback again, and... More 

California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Worth the $$$ , service and facility was amazing. Super clean room, bathroom, pool ( indoor& outdoor) gym with updated machines, lobby was beautiful . Room view was amazing esp sunset, it is overlooking the Pearl river. We got delayed in HK and I emailed them to keep our luggage, concierge responded in few minutes and didnt charge us! FYI... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear vee d, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. My colleagues and I are truly motivated from you comments and glad you enjoyed our overall service and facilities. Much appreciated for your compliments again, and we all look forward to welcoming you back soon! Warm Regards, Philip Dewar More 

Cape Girardeau
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

Just spent 3 weeks at the Shangril-La and only have positive things to say. The hotel itself is beautiful and well maintained. The staff is extremely friendly and professional. The food, especially the breakfast buffet, was exceptional. This was my first trip to Guangzhou and I emailed the hotel several times prior to arrival. They answered all of my questions... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Jeffrey M, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are thrilled to know you enjoyed our overall facilities and services during your 3 week stay, particularly our buffet breakfast. Your recognition is a great momentum for us to carry on our heart-felt hospitality. Much appreciated for your... More 

Hong Kong, China
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

As I am first time visit Shangri-la Guangzhou. The Club check in is very fast and good. They upgrade my room to the River view BUT NOT the Club Room...... as the Diamond member. They make a mistake when I check out and thank you Mr. Blent Liang who help me all the time to fix the problem. Anyway, this... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear KKNONG, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your feedback on your recent stay with us. I'd be glad to pass your compliments to our colleague Mr. Blent, and kindly be noted that the complimentary upgrade for Golden Circle members will be subject to availability. Much appreciated for your feedback again, and we all look forward... More 

Honolulu, Hawaii
1 review
5 of 5 stars Reviewed July 1, 2015

Excellent Service, Made my doing business in Guangzhou very easy. The staff are all professionals. I strongly recommend Shangrila hotel for business or pleasure great place to bring the family. I look forward to my next stay.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear jack-borja, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. I'm more than glad to hear about your satisfaction with your stay. Much appreciated for your compliments again and we all look forward to welcoming you back soon! Warm regards, Philip Dewar More 

Mumbai (Bombay), India
Level Contributor
109 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed June 27, 2015

a property that makes you spell - beautiful, grand, spacious, royal, lavish and almost every good stuff in the dictionary. staff, food, gym, pool, floors, rooms, all are just perfect. yes all this does come at a price. the hotel is a bit expensive compared to other 5 stars in the region but you are next to the exhibition pazhou... More 

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear sumitminocha, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are all delighted to know you enjoyed our overall facilities and services, particularly our proximity to the International Exhibition Complex and our buffet breakfast. Next time you may book your room well in advance and save on your room... More 

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Hotel & grounds (43)
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