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All 2,814 Guangzhou hotels

Shangri-La Hotel Guangzhou

5.0 of 5 Hotel   |   No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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Ranked #4 of 2,814 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Maya M Toronto, Canada
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1,316 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

We came to Guangzhou on business and every minute which we were not working felt like a mini paradise vacation at the hotel. The pools are absolutely amazing and breath-taking especially after a long day. The private garden is the perfect refuge from the hussel and bussel of the city noise and traffic. I greatly attribute the success of this... More

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Maya M, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! We are thrilled that you enjoyed your stay and were delighted with our Shangri-La hospitality from the heart! Trust that we will have the pleasure of welcoming you back soon. Warm Regards, Philip Dewar More

Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is truly a very beautiful hotel. I was wowed by the sheer opulence of this hotel as soon as I walked through the door. The service we received from Fiona in customer relations was a standout. She spoke very good English and was able to help us with anything we required...the room was beautiful and the cleaning staff on... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Alana S, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! My colleagues and I are truly motivated from you comments, and are glad to know that you had a pleasant experience with us. I will be proudly passing on your compliments to Fiona and the team. Much appreciated for... More

Senior Contributor
24 reviews 24 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel would definately be my last choice of hotels in Guangzhou. From the driver at the airport to the reception desk I found the staff to be surly and sub-par. Not a class act. For a Holiday Inn, it is great. But don't expect a five star accommodation, more like 3 stars

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear david b, I am most concerned to read your comments, which are most distressing and by no means our usual standards of hospitality. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at communications.slpg@shangri-la.com. Thank you and look forward to hear from you soon. Warm... More

Liverpool, United Kingdom
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 2 nights as attending the canton fair. Beautiful interior huge room with good view. Quick check in and out. Ate in Italian and Thai both very good. Would defiantly recommend and stay again 1 minute walk into canton fair, perfect location

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Shyamalc, Thank you for choosing Shangri-La Hotel, Guangzhou and for your compliments. Glad to hear that you had a pleasant stay during the Canton Fair. We all look forward to welcoming you back in the near future. Warm Regards, Philip Dewar More

Doral, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel several times and love it. Service is outstanding. Staff is very attentive and really go over hills to try to meet your demands. During my first visit, I complained about the weak hair dryer. All my visits after that were welcomed with a powerful European hair dryer. Who wouldn't like a hotel that takes care... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Cristyz14, Thank you for returning to Shangri-La Hotel, Guangzhou. Delighted to hear that you enjoyed our personal attention to detail and our restaurants. Much appreciated for your kind comments again and we hope to continue to be of service to you on many more occasions. Warm Regards, Philip Dewar More

Shanghai
Top Contributor
56 reviews 56 reviews
52 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So, just by way of a change here's a totally touristy review following hot on the heels of all the Canton Fair Business reviews! We are big fans of Shangri La and this hotel ticks all the boxes. I was a bit reticent about booking a hotel in the expo area as they can be a bit soulless but this... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear CazRob, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments! We are thrilled to hear you had an excellent stay with us and enjoyed our location and restaurants. Thank you again for your kind words, and we all look forward to welcoming you back soon. Warm Regards, Philip Dewar More

Dehradun, India
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 6 days in this hotel on a business trip. A nice hotel for leisure as well as business. Overlooking the the river pearl this hotel has all requirements that a business traveler expect. Having nice restaurants serving Italian , Japanese and Chinese and coffee shop. A big size swimming pool , landscaped garden and fitness centers are good as... More

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Shyamalc, Thank you for staying with us and for your feedback. We are thrilled to hear that you enjoyed the overall services and facilities during your business trip. Your satisfaction is a great momentum to us for carrying on our heartfelt hospitality. Looking forward to welcoming you back soon! Warm Regards, Philip Dewar More

Sydney, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Although pricey, the Shangrila provided an excellent place to stay during the Canton Fair. Limosene collection from the airport, venue to relax after stressful days at the Fair, and a place to meet and eat, the Shangrila just makes it so much easier and less taxing. Demanding travellers will fine friendly, helpful staff and a comfortable environment.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Jonathan P, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Glad to know you enjoyed our overall facilities and our proximity to Canton Fair Complex. Much appreciated for your kind comments again and we hope to continue the opportunity to be of good service to you on many more... More

San José, San Jose, Costa Rica
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

As espected from Shangri-La , the best service ever , I was coming out from the Canton Fair very tired after walking all day and wanted a restaurant starving as ever , tried to ask people for directions to get to a restaurant that trip advisors was recomending but the language in china is a big challenge, I saw just... More

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Leo R, Thank you for coming to Shangri-La hotel, Guangzhou and for sharing your experience with us during the Canton Fair period. It is an important yet exhausting event to foreign buyers, and we are glad to know you feel like home when having dinner at the hotel for a break. We all look forward to welcoming you back... More

Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We 'stumbled' here when we needed replacement accommodations. The hotel we had checked in previously was subpar in cleanliness (filthy carpet, rusty drains, cigarette smell in non-smoking room, etc.), amongst other flaws. Scrambling online, Shangri-la had the best reviews for cleanliness, and had the 2 rooms available we needed for immediate booking. Our rooms were river view 17th floor with... More

Was this review helpful? Yes
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Yan W, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! My colleagues and I are truly motivated from you comment, and are glad to know that you had a pleasant experience here with our overall facilities and services. I will definitely pass on your compliments to Paul and the... More

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Additional Information about Shangri-La Hotel Guangzhou

Address: No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Guangzhou 5*
Number of rooms: 704
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Also Known As:
Shangri La Hotel Guangzhou
Shangri La Guangzhou

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