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Shangri-La Hotel Guangzhou

#4 of 2,832 Hotels in Guangzhou
Certificate of Excellence
5.0 of 5
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No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
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Shangri-La Hotel Guangzhou
Best prices for: 1 room 1 guest
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Ranked #4 of 2,832 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
choongsuyin Barcelona, Spain
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1,339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barcelona, Spain
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel it's self was very good, excellent service, good breakfast with plenty of choice. The only problem was that the hotel was quite far away from things and getting taxis proved a little on the slow side. Would recommend for business travel but not if you want to get a feel for the city or do some sightseeing as... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear choongsuyin, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! It is our pleasure to see you enjoy our service and breakfast in particular. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... Hope that... More 

Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nadaman Japanese Restaurant is well-furnished and comfortable. It serves high quality authentic Japanese food, eg. sashimi, sushi, tempora, hot pot, desserts, etc. Friendly staff providing excellent service.

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear ryanteo, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments with us! Delighted to know you enjoyed our Nadaman Japanese Restaurant, and I'll pass your compliments to the team. Hope next time you may try our newly launched RIBS restaurant as well! Much appreciated for your kind words, and we all look forward to welcoming you... More 

usa
Top Contributor
224 reviews 224 reviews
79 hotel reviews
262 helpful votes 262 helpful votes
5 of 5 stars Reviewed 1 week ago

Service level, public spaces and bedroom decor right up to the standards of the best Shangri-Las in Shanghai Pudong and Hong Kong. Sushi quality in the Nadaman restaurant is better than at the Hong Kong flagship. Suggest you pay a little extra for a Horizon Club bedroom with river view for the executive lounge and convenient breakfast.

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear spencerusa, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! I'm more than glad to hear about your satisfaction with your stay. Much appreciated for your compliments again and we all look forward to welcoming you back soon! Warm regards, Philip Dewar More 

CAN
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Visited hotel room and different facilities, such as banquet hall, group rest room, chinese restaurant and outdoor green spaces, in this hotel for a Wedding Ceremony and Banquet. As we visited this hotel first time and when tried to find the chinese restaurant which we want to go to and saw two staffs face and face, and tried to ask... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Simon CN201, I am most concerned to read your comments, which are most distressing and by no means our usual standards of hospitality. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at communications.slpg@shangri-la.com. Thank you and look forward to hear from you soon. Warm... More 

Hong Kong, China
Top Contributor
64 reviews 64 reviews
24 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are arriving via GZ East station, there is a free shuttle bus that departs regularly from the station - it's a really big shame that there was no one at the station hotel desk to tell us where to catch it from and we ended up having to jump in a taxi. It turned out there was supposed... More 

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear OS_HK1, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! We are glad to know that you enjoyed your stay and enjoyed our environment. Very sorry about the train station, though, and we are immediately looking into that. Next visit you can try the new tram that has started next... More 

Imola, Italy
Top Contributor
54 reviews 54 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Everything in the hotel is amazing. the hotel is new clean and with a lot of services inside, also the hotel's staff was really helpful. brakfast very good with a huge selection of Asian and western food. About the location if you are in Guangzhou for some exhibition is perfect otherwise it's not really in a good position to visit... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear MaraMan73, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! I'm more than glad to know that you enjoyed our hospitality from heart, and also enjoy the wide selections of food in restaurants. Much appreciated for your compliments again and we all look forward to welcoming you back soon! Warm... More 

York
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 16, 2015

We have never stayed in a 5 star hotel before. This was superb. Opulant decoration and an 'oasis' in what we felt to be a rather dreary city. The staff were all most professional. On our first stay we were treated to an upgrade to the 'Presidential Suite' which had to be seen to be believed. However we were more... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear newtravellerYork, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your valuable feedback on your stay with us! My colleagues and I are truly motivated from you comments and glad you enjoyed the upgrade. Sorry that our Italian restaurant was not available...we have just completed a remodel to launch a RIBS restaurant... hope you can try it on... More 

Sichuan, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2015

I've been to Shangri-La in Beijing, Singapore, Guangzhou and HK. It was always good food, good service and good times. I just can't wait for my next stay. The Beijing location near the embassy has an awesome breakfast.

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear rice8049, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Your satisfaction is always the momentum for us carrying on our heart-felt hospitality. Thank you again for your compliments, and we all look forward to welcoming you back soon. Warm regards, Philip Dewar More 

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 2, 2015

I recently stayed at this hotel while in business in Guangzhou. The hotel is beautifully decorated, luxurious & offers all the amenities that a 5-star hotel should have. The rooms in the horizon club floors are very nice and have great views. The gym has all of the latest equipment and is open 24-hours which is very convenient. Horizon club... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Elazarovich, Thank you for staying with us and for your feedback. We are thrilled to hear you enjoyed our overall services and facilities, particularly your stay with our Horizon Club. We all look forward to welcoming you back in the near future. Warm regards, Philip Dewar More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

This was a little out of the city center but the place was lovely and the staff was very professional and friendly at both check in and check out. You will need a taxi or the hotel shuttle to go anywhere as there's really nothing near by. But the view of the river was stunning and really gives you an... More 

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SLPGPR, SLPGPR, General Manager at Shangri-La Hotel, Guangzhou at Shangri-La Hotel Guangzhou, responded to this review

Dear petitejetsetter, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! I am distressed to hear about your buffet experience and we are taking immediate action based on your feedback. Meanwhile we are glad to know you had a lovely weekend stay in our hotel. Thanks for your compliments to our... More 

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