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Shangri-La Hotel Guangzhou

#4 of 2,831 Hotels in Guangzhou
Certificate of Excellence
5.0 of 5
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No.1 Huizhan East Road, Haizhu District, Guangzhou 510308, China
Special Offer
Canton Fair Special
Shangri-La Hotel Guangzhou
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Ranked #4 of 2,831 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
AndreDienst Manama, Bahrain
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1,351 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Manama, Bahrain
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Awesome hotel close to the exhibition centre. I went there for the Canton fair and was amazed by the service and quality I found. Communications can be difficult since the staff doesn't speak English - or very little only - but all in all it was very well organized. Maybe a little older already but still in good conditions.

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Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

By far the worst 5 star hotel I have ever stayed in, its the first time i stay and a Shangri La and I can confidently say that it will be the last. They have a big staff, unfortunately none of them speak english or can help in any way. This hotel is for people who go to that Canton... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Arturo G, I am most concerned to read your comments, which are most distressing and by no means our usual standards of hospitality. So that I can understand and ensure we take the appropriate action, I would be much obliged if you could contact me directly at communications.slpg@shangri-la.com. Meantime, I assure you that all forms of tips are directed... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Dramatic heading yes, but in all honesty probably very true! We flew from Indonesia to Guangzhou for business trip, in flight my husband had a very bad turn, horrible flight and glad to get to hotel. Things did not improve for him so we arranged to go to hospital in Guangzhou, the management and staff were very helpful and duty... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Taryn M, I trust your husband has fully recovered after your trip and we are all glad to know that our colleagues were able to help you. Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. Your recognition is a great motivator for us to continue to deliver our heartfelt... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel for several years. One has to lower your standard when you are in China. So based on past visits, stays have been very good. My latest trip however was a shock. Must be under new hotel management team. Communication in English is very difficult nearly all the staff serving you have difficulty in understanding... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Leon D, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We too are disappointed with your imperfect experience this time and are doubling our efforts on English proficiency amongst our colleagues. For your deposit issue, I would be grateful if you contact us at communications.slpg@shangri-la.com so that I... More 

Quezon City, Philippines
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best place to stay in Guangzhou! The moment you enter the Hotel, you enter your Home! Excellent service and courtesy everywhere! They exceeded my expectations and I left the Hotel telling myself I will be right back! Helpful Staff: Mr Link of Concierge, Mr Cris and Ms Sue of Health Club, Ms Grace and Joey of Housekeeping, Ms Filichi Wu... More 

Review collected in partnership with shangri-la.com

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Lilibeth Tee, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments with us! We are all delighted to know you had a pleasant stay and I shall pass your compliments to our colleagues as mentioned. Much appreciated for your feedback again, and we all look forward to welcoming you back soon! Warm Regards, Philip Dewar More 

Lecco, Italy
Top Contributor
53 reviews 53 reviews
35 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Huge and luxury hotel, high priced Very close to exhibition centre and to mtr. Rooms are big spacious and clean Restaurant is good but expensive Breakfast amazing, you can have everything They make you pay 10rmb each page if you need to print something, for 200€/night you expect this at least for free

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear N1Ch0, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! Glad to know you enjoy our service and facilities, as well as breakfast in particular. Perhaps next time you may upgrade and experience our Horizon Club with more privileges included. We all looking forward to welcoming you back soon! Warm... More 

Ottawa, Canada
Top Contributor
99 reviews 99 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It’s to find more adjectives and more compliments to the outstanding service and time received at the Shangri-La Guangzhou, year after year since March 2013 at my first stay at this Hotel, nothing has stopped to improve, I’m not sure how the hotel manager and his team found the ways to keep the excellence in what they do, because is... More 

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SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear mancho, Thank you for returning to Shangri-La Hotel, Guangzhou and for sharing your valuable comments on your recent stay with us! I am thrilled to hear that you enjoyed our service during the 9-day stay this time, and shall definitely pass your compliments to the team of Horizon Club, CHI The Spa, RIBS and Lift Bar. Your satisfaction is... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When you have plan to visit exhibition I definitely recomnded this hotel because of location of that the hotel is clean but off course that isn't new hotel and design of it also isn't modern but it has very good garden Personally I like shangri-la hotel style but as my experience total quality of it less than other that I... More 

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear Yousef T, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments with us! Delighted to know you enjoyed our proximity to the Guangzhou International Exhibition Centre, and also the outdoor swimming pool is now open till November in the lushed garden. With regards to internet speed, as you may know there are restrictions on foreign websites... More 

Barcelona, Spain
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel it's self was very good, excellent service, good breakfast with plenty of choice. The only problem was that the hotel was quite far away from things and getting taxis proved a little on the slow side. Would recommend for business travel but not if you want to get a feel for the city or do some sightseeing as... More 

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear choongsuyin, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us! It is our pleasure to see you enjoy our service and breakfast in particular. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... Hope that... More 

Kuala Lumpur, Malaysia
Top Contributor
108 reviews 108 reviews
13 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nadaman Japanese Restaurant is well-furnished and comfortable. It serves high quality authentic Japanese food, eg. sashimi, sushi, tempora, hot pot, desserts, etc. Friendly staff providing excellent service.

Was this review helpful? Yes 1
SLPGPR, General Manager at Shangri-La Hotel Guangzhou, responded to this review

Dear ryanteo, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments with us! Delighted to know you enjoyed our Nadaman Japanese Restaurant, and I'll pass your compliments to the team. Hope next time you may try our newly launched RIBS restaurant as well! Much appreciated for your kind words, and we all look forward to welcoming you... More 

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