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Phoenix City Hotel Guangzhou

Guangyuan East Road, Xintang Section, Guangzhou 511340, China
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Phoenix City Hotel Guangzhou
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Ranked #68 of 2,847 Hotels in Guangzhou
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355 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (355)
  • Mar-May only
    (108)
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    (97)
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    (59)
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms are big, no non smoking as it is China. Grand old hotel must have been great in its day. Huge outdoor swimming pool can only swim after 15:00? There is also an indoor pool. A bit far from main places suited me for work. Fair price. Otherwise all fair

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Camborne, United Kingdom
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 25, 2015

A Wonderful Place. Looks as good as it did when we came for a Honeymoon 10 Years Ago and was brand new. Looking forward to seeing all the changes in the complex since our last visit. Still the very finest 5* Platinum Hotel we remember.

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Nicosia, Cyprus
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 18, 2015

If you need to be in Guangzhou every day this is not the hotel for you. It will take on average 40 mins to drive in the city centre, The hotel is clean, spacious and has great scenery. Also breakfast was very good. Not all the staff speak English so be ready to use that iPhone app.

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Hong Kong, China
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 9, 2015

The hotel located in a large low density residential development with same name as Phoenix City in outerskirt of Guangzhou. Surrounding environment is quite good with lots of green and quiet. Hotel size and room size are large. The cleaningless of the room is not good especially the bathroom. Breakfast is below average without saying it claims the hotel is... More 

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Bangkok, Thailand
Level Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed December 18, 2014

This is like Penn Station, Venetian style got dropped into China. Huge, towering scary building with no one in it seemingly. 100 yards long lobby passage to room elevators all in over the top marble and granite. Indifferent service, very poor English skills even at front desk. Breakfast is a truly local affair with little western selection. Rooms are huge... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 8, 2014

1st impression of hotel when you reached lobby is grand and beautiful. nightmare starts the moment you are on your way to the room. 1st: pathway to hotel room dark and eerie. even during daytime. 2nd: place is huge with many rooms but you dun feel its occupied with guests in other rooms. 3rd: stayed at ground level corner room... More 

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Central District, null, Hong Kong
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed October 15, 2014

Location is not so bad considering a 20 million city as of Guangzhou, 40 minutes to Canton Fair and downtown. The way up to the Hotel is gorgeous so as the entrance, reception and ground floor. Nightmares comes when you head to your room and you have to head back to reception because your room looks messy and ain't ready.... More 

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Aviemore, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 6, 2014

My first trip to Guangzhou and after some searching on the Internet I decided to book the phoenix City hotel.....big mistake, 1st problem was the room was not ready, 2nd the rooms are old dirty and smell of dampness 3rd the food and service is terrible. There are many other hotels in GZ, trying any of them would be better.

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 28, 2014

This appear to be a very nice hotel and known to be rated as "5 Star" hotel, but the service is terrible. I feel that they do not even deserve any star rating at all. I had recently stayed there for 2 nights and the experience was very bad. The air condition was not cool and request to change a... More 

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Kuala Lumpur, Malaysia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

Welcomed by amazing paintings/murals all over the roof and wall of the lobby, gave me the impression of Vegas Venetian hotel. Hotel room is spacious and comfortable, well deserved a 5 star rating. Breakfast has lots of varieties, but there wasn't enough tables around I have to share table with strangers. Overall it was a good stay!

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