We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2,818 Guangzhou hotels

Phoenix City Hotel Guangzhou

4.5 of 5 Hotel   |   Guangyuan East Road, Xintang Section, Guangzhou 511340, China
Hotel amenities
Phoenix City Hotel Guangzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Phoenix City Hotel Guangzhou to your Saves list
Ranked #95 of 2,818 Hotels in Guangzhou
A recent review
5 of 5 stars Reviewed May 27, 2014
wanxinC Kuala Lumpur, Malaysia
Write a Review

344 reviews from our community

Traveler rating
    117
    175
    30
    13
    9
See reviews for
5
6
7
67
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (344)
  • Mar-May only
    (104)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (57)
All months
Bangkok, Thailand
Top Contributor
70 reviews 70 reviews
39 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed yesterday NEW

This is like Penn Station, Venetian style got dropped into China. Huge, towering scary building with no one in it seemingly. 100 yards long lobby passage to room elevators all in over the top marble and granite. Indifferent service, very poor English skills even at front desk. Breakfast is a truly local affair with little western selection. Rooms are huge... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 8, 2014

1st impression of hotel when you reached lobby is grand and beautiful. nightmare starts the moment you are on your way to the room. 1st: pathway to hotel room dark and eerie. even during daytime. 2nd: place is huge with many rooms but you dun feel its occupied with guests in other rooms. 3rd: stayed at ground level corner room... More 

Was this review helpful? Yes
Central District, null, Hong Kong
Top Contributor
59 reviews 59 reviews
29 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed October 15, 2014

Location is not so bad considering a 20 million city as of Guangzhou, 40 minutes to Canton Fair and downtown. The way up to the Hotel is gorgeous so as the entrance, reception and ground floor. Nightmares comes when you head to your room and you have to head back to reception because your room looks messy and ain't ready.... More 

Was this review helpful? Yes
Aviemore, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 6, 2014

My first trip to Guangzhou and after some searching on the Internet I decided to book the phoenix City hotel.....big mistake, 1st problem was the room was not ready, 2nd the rooms are old dirty and smell of dampness 3rd the food and service is terrible. There are many other hotels in GZ, trying any of them would be better.

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 28, 2014

This appear to be a very nice hotel and known to be rated as "5 Star" hotel, but the service is terrible. I feel that they do not even deserve any star rating at all. I had recently stayed there for 2 nights and the experience was very bad. The air condition was not cool and request to change a... More 

Was this review helpful? Yes
Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 27, 2014

Welcomed by amazing paintings/murals all over the roof and wall of the lobby, gave me the impression of Vegas Venetian hotel. Hotel room is spacious and comfortable, well deserved a 5 star rating. Breakfast has lots of varieties, but there wasn't enough tables around I have to share table with strangers. Overall it was a good stay!

Was this review helpful? Yes
Guatemala City, Guatemala
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 4, 2014

no one speaks english, I was approached by a hooker while I was in the hotel. It is one hour away from Guangzhou downtown and from the airport. The only nice thing is the first impression you get in the lobby. After that everything is a nightmare...

Was this review helpful? Yes
Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 29, 2014

The hotel and grounds are beautiful. The hotel lobby is amazing however the shops and only bar are situated in unusual positions in the main lobby. The rooms are very nice. However, the staff really have no idea what they are supposed to do resulting in very poor service all round. Their systems are extremely deficient as it seems every... More 

Was this review helpful? Yes 1
Ucluelet, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 27, 2014

This was the strangest place I have ever been. How it can get a four star rating is beyond comprehension. It is over an hour from the airport and yet it has been referred to as an airport hotel. Rooms are large but well worn and stained. Beds are like cement with threadbare sheets. One staff member, a fellow from... More 

Was this review helpful? Yes 3
Contributor
14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 19, 2013

Stayed three nights on the way from Beijing to Hong Kong. Fine Hotel with very spacious rooms. Booked by a friend and stayed with the family in two rooms on the ground floor, Upstairs rooms are better as its less noisy and of the good view, as I have stayed there before. Bathroom in one room had a cracked sink... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Phoenix City Hotel Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Phoenix City Hotel Guangzhou

Address: Guangyuan East Road, Xintang Section, Guangzhou 511340, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Phoenix City Hotel Guangzhou 4.5*
Number of rooms: 573
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, Agoda, Orbitz, HotelTravel.com, EasyToBook, Travelocity, Ctrip TA, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Phoenix City Hotel Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Phoenix City Guangzhou
Hotel Phoenix City
Hotel Style:
#32 Spa Hotel in Guangzhou
#59 Luxury Hotel in Guangzhou
#75 Best Value Hotel in Guangzhou

120 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (87)
Viewed
View from room (6)
Viewed
Room/suite (10)
Viewed
Bathroom (4)
Viewed
Hotel & grounds (18)
Viewed
Pool/beach area (3)
Viewed
Dining (1)
Viewed
Other (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Room/suite (3)
Viewed
Hotel & grounds (3)
Viewed
View from room (1)
Viewed
Other (27)
Hotels you might also like...
Check In Check Out
Price Your Stay