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The Garden Hotel Guangzhou

#20 of 2,846 Hotels in Guangzhou
Certificate of Excellence
No. 368 Huanshi Dong Road, Guangzhou 510064, China
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1 room 1 guest
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The Garden Hotel Guangzhou
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2,148 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Kuala Lumpur
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed 21 to 24 August. Assigned room 947. The shower flooded the floor outside. I almost slipped during the night. Next day a request to change room was denied. They tried to clean up the clogged outlet to no avail. On Sunday 22 August housekeeping woke us up at 830am demanding to clean our room. We were still in bed.... More 

Was this review helpful? Yes
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Poh Chu C, I would like to extend a sincere apology for the sub-standard experience you have had during your recent stay at our hotel. I am sorry to hear that the room layout did not meet your expectations and its facilities were not functional as they should be. This is definitely not an experience we would like any... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Garden Hotel in June. The Hotel is run brilliantly by the Manager and his staff and we could not have been looked after better. When we come to Guangzhou this is the only hotel we would stay at as although it is a large hotel you are oblivious of its size as it is so well... More 

Was this review helpful? Yes 1
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear HungryLes, Thank you for taking your time in reviewing your recent visit to the hotel. I appreciate your comments and valuable feedback in regards to your experiences while staying with us in June 2015. I am glad to read that you've made this your home-away-from-home when visiting Guangzhou and we are able to meet your expectations. Please do not... More 

2 reviews
4 of 5 stars Reviewed 1 week ago NEW

This is a very fancy hotel, immediately giving a Las Vegas vibe for it's grandeur and style. All the amenities of a top hotel were present - free wifi, excellent gym, swimming pool, clean comfortable room etc. The lobby alone is a sight to behold. There were however a couple of niggles - firstly the prices of meals/drinks/massage etc. match... More 

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thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear BenjaminD, First of all I would like to extend my appreciation that you've taken the time in reviewing your recent stay with us. Your comments are valuable and will certainly be taken into consideration. During peak times our 12 available lifts are trying to absorb the volume of guests coming in and out. It can be slow at times,... More 

Montreal, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel for business trip. Concierge helpful. If you need visiting manufacturer shop around guangzhou, ask for private limo, low prices. $100 for 5 hours with Wi-Fi in the car ! Restaurant very pricy for the food. Good entertainment in weekend.

Was this review helpful? Yes
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear PerryQC, Thank you for providing an insight into your recent stay experience with us here at the Garden Hotel. I appreciate that you've taken your time out of your busy schedule to review your recent visit and experiences. Your comments will certainly be shared with our Operations Team for acknowledgement. We sincerely hope to be serving you in the... More 

England, United Kingdom
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a lovely, stylish hotel with friendly and helpful staff. The room layout is a little unusual (no separate bathroom, instead a shower cubicle, a toilet cubicle, and a sort of island with washbasin) but the rooms are scrupulously clean and comfortably appointed. I enjoyed having a chaise longue to sit on whilst watching the city bustling down below.... More 

Was this review helpful? Yes 2
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Finzi_UK, thank you for reviewing your recent visit to the Garden Hotel. I appreciate that you've taken your time in acknowledging important aspects of your stay experience in order for us to maintain and improve our service and product offerings. I'm glad to hear that your guest room was comfortable, clean and to your likings, however I will certainly... More 

Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 1 week ago

this time, i arrive for 16 days together with my wife and two young boys (3 + 2). the room is great as usual, this time we got upgrade to a bigger room . everything clean, well maintained, good smell ( not the regular smell you usually get in Chinese hotels ). my boys love the kids swimming pool and... More 

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thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear idofei, Thank you once again for choosing the Garden Hotel as your preferred accommodation here in Guangzhou. I'm glad to read that your family and yourself had an enjoyable stay for those 2 weeks as you've mentioned. I will certainly share your feedback and comments with our Operations Teams as acknowledegement and recognition in their efforts to providing a... More 

Toccoa, Georgia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed in many hotels in different parts of the world, and I would rate this one higher than any of the others. From the moment you enter the front lobby, you realize that you are in a quality hotel. First of all the smell of the front entrance is one of fresh flowers, inviting you into the superb... More 

Was this review helpful? Yes
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Suzy B, I would like to extend my sincere appreciation for reviewing your stay with us in the amazing way that you did. I'm reading through every single review, may they be negative or positive, and I draft every response tailored to the review. In regards to your review, I am glad that it was posted overnight and I... More 

Buenos Aires, Argentina
Level Contributor
955 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 571 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A nice hotel within the centric part of Guangzhou, it offers really nice rooms and a good service attitude. When you arrive, you have a really nice first impression with that massive reception mural and hall. The rooms are spacious and nice, and we had a very nice view of the city from our room. Breakfast was a low point... More 

Was this review helpful? Yes 1
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear RMartinSDXB, thank you for providing your feedback in regards to your recent visit to the Garden Hotel. I'm glad to read that you've had an enjoyable stay with us and we managed to meet your expectations for most areas. In regards to our breakfast offerings, I'll certainly share your feedback with our Culinary Team for review and necessary adjustment... More 

London, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good location ,very central . Hotel is clean and well maintained Good standard of breakfast with plenty of choices . Staff helpful and attentive . All facilities available ,just missing a hotel shop for essentials but there are convenience stores close by . Have made this hotel my 1st choice in Guangzhou every time I visit .

Was this review helpful? Yes
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear pushyjoe, Thank you for taking your time in reviewing your recent visit to the hotel. I'm glad to read that you have had an enjoyable stay and great stay experience. I'll certainly forward your comments to our Operations Teams for acknowledgements. In regards to the convenience store, we have certain products available in our deli-corner such as meats, vegetables,cereals... More 

Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It is my first stay in garden hotel. Really I enjoyed. First very big reception with great perfume and good staff with good English, check in & out time resealable. Room services is good they arrange and organize the room more than one time a day they also cooperative fast when you call asking for water or any help. Pool... More 

Was this review helpful? Yes
thegardenhotel, Guest Relations Manager at The Garden Hotel Guangzhou, responded to this review

Dear Ahmed M, Thank you for taking your time in sharing your experiences during your first stay with us. I'm glad to read that you have had a successful and productive stay with us and our service met your expectations. I appreciate that you shared comments in regards to our food offerings during breakfast hours and I will certainly share... More 

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