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Crowne Plaza Guangzhou City Centre

#9 of 2,846 Hotels in Guangzhou
Certificate of Excellence
4.5 of 5
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No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
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1 room 1 guest
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324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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    (324)
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    (94)
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Hougang
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

Hotel is under InterCon Network . As a Plat member there was free upgrade. However there is no welcome gift and the welcome drink voucher was given 1 only even there are two person checking in. I need to requested it . English was well spoken at the front desk. 200m from subway. There a department store opps the hotel.... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear hanzai, Thank you for taking the time to offer your feedback, we truley appreciate your comments. My apologies for not receiving the fruit and welcome drink. This is an oversight and not the impression we wish you leave you with. We will be breifing the managment about this issue. We hope that you will trust to return to The... More 

Hilversum, The Netherlands
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After spending a week for a business trip at more remote location, we decided to spend the weekend in Ghuangzhou before we would be flying back. We found this hotel via Booking.com and booked 3 last minute rooms. The hotel has a very luxurious atmosphere and is located at a reachable location. The rooms are very clean and are beautiful!... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Frisco82, I am so pleased to hear that you found a great last minute deal online and that you had a great stay with us. Please let me know if I may assist with any future bookings and we look forward to welcoming yo back to The Crowne Plaza Guangzhou City Centre in the near future. Kind regards, Jenny... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I travel to Guangzhou every year for business. Each time I stay at the crowne plaza city center. The hotel is located in a great area with access to many local and international restaurants and shops. The gym has a few treadmills and weight training machines which are helpful when trying to stay fit on travels. There is also a... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Fabglobetrotter101, Thank you for taking the time to offer your contructive feedback. I am so pleased to hear that you enjoyed your stay and I will bring up your constructive comments to our managment, particularily about the spa and the windows. I apologize for any struggles you had encountered with language barrier during your stay, for future stays please... More 

columbia south carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I spent 10 days at this hotel.. It had the most friendly service.. Great food and drinks.. The rooms were so awesome.. feather quilts and pillows.. great view of the city.. easy walking distance to many attractions and places to get great Chinese food..

Was this review helpful? Yes
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear wisinnett, We are so pleased to receive your great feedback. I am so happy to hear that you enjoyed your 10 days with us so much and enjoyed your dining experience in our Chinese restaurants. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When i arrive to guangzhou after a long distance fly. I where amazed of the high quality service & nice staff . It was realy diffrent of any hotel that i ever visit. Big rooms with good wifi ( youtube & facebook that are not avalible in china was running just fine . High class rooms with bath & shower... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear qisus, The best hotel you ever stayed at!? What a great review to receive today and on behalf of the entire team at Crowne Plaza Guangzhou City Centre we are so pleased you enjoyed being with us and we look forward to welcoming you back on your next visist to Guangzhou. Kind regards, Jenny MacDonald - Director of Guest... More 

Saumur, France
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there 6 weeks. To be clear, 5 stars standards in China is far from 5 stars standards in Europe. Having this in mind, this hotel is a really good place to stay at. The staff is really nice and welcoming. The breakfast buffet is good. The gym is nice, the tennis court is a plus. The pool is... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Nicholas R, Thank you for taking the time to offer your great feedback. I hope that future guests find this information helpful when choosing their next hotel in Guangzhou. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre! Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

3 of us stayed there over the weekend Friday 7 Aug to 10 Aug and overall we had a good stay. was worried that my request for connecting rooms would not come through but they did provide for it except that it was on the smoking floor but even then, it was not too bad. On day 1, took a... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear justcameback2015, At the Crowne Plaza Guangzhou City Centre, we appreciate you taking the time to offer your feedback. I am pleased to hear that we could make arrangments for your roomtype request, but apologize it was only smoking floor available and there was a delay in opening the adjoining door. Thank you for your patience as we resolved this.... More 

Greater Perth, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

Once again I stayed here for a business trip, from the moment you walk through the door it is nothing but pleasant. Very nice staff to greet you. The business lounge on the 56th floor was a very pleasant experience. I met a gentleman by the name of Cent Wang who could not do enough for me. He would reserve... More 

Was this review helpful? Yes
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Mic B, As always, it is our absolute pleasure to welcome you back to The Crowne Plaza Guangzhou City Centre. I have shared your kind feedback with Cent, Ricardo and Ben and they are so pleased that they could make your stay better. I am so disappointed to have missed your visit but look forward to the chance to... More 

Canberra, Australia
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was looking for a nice hotel in downtown Guangzhou that would provide all the best facilities as well as impress my Chinese friends. The Crowne Plaza in downtown GZ did all the above and more. Just like when I stayed at the Crowne Plaza at Huadu near the airport in 2013, they upgraded me to an executive room and... More 

Was this review helpful? Yes
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Roger S, We truly appreciate you taking the time to offer your great feedback. I am so pleased to har that the staff was great and you enjoyed the convenient location and breakfast buffet. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Stuttgart, Germany
Level Contributor
112 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Always if you already spend more then 75 nights in the group and dont get lounge access it is a shocker. Anyway after talking around they gave me a apartment at least. But went not really smooth the whole check in...hotel is already older one so not the highest in luxury anymore that you can get in town! For taking... More 

Was this review helpful? Yes
CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Bumsii, Thank you for taking the time to offer your feedback. I apologize that you feel you did not receive your recognition for your membership status. Unfourtunately the Club Floor is not a benefit offered complimentary with our membership but I am glad to hera you received your upgrade. Please feel free to contact me for assistance with your... More 

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