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Crowne Plaza Guangzhou City Centre

#14 of 2,834 Hotels in Guangzhou
Certificate of Excellence
4.5 of 5
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No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
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Crowne Plaza Guangzhou City Centre
Best prices for: 1 room 1 guest
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Ranked #14 of 2,834 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Aitchisonian Washington, D.C.
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275 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, D.C.
Top Contributor
80 reviews 80 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

After having a couple of not so good stays, changing the hotels while in Guangzhou ... I gave this property a shot again! To my surprise, the senior staff has taken this as a religious duty to attend to the guests! They are literally going out of their way to check on you if everything is ok, if not ok!!... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Aitchisonion, Wow what a fabulous review and a pleasure to receive it. As you know we always love to welcome you back to The Crowne Plaza Guangzhou City Centre, and thank you for giving us the opportunity to rectify the issue with the checkin of you previous stay and glad that we were able to leave you with a... More 

Hong Kong, China
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the third time which I stay in this hotel. I enjoy my stay very much every time. Friendly staff, vibrant atmosphere, great service all around including restaurant and gym facilities. The hotel room is very well maintained and you will certainly enjoy the facility in the room. Breakfast buffet has a lot of choices it Chinese food as... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Morpheus20, I was such a pleasure to receive your glowing review. I am so pleased to hear that you enjoyed your stay and were able to use the amenities. We are proud of our extensive Chinese and Western Breakfast and so happy to hear that you enjoyed. We look forward to welcoming you back to the Crowne Plaza Guangzhou... More 

shelley beach
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Situated in the hub of things.Friendly, warm faces to welcome you daily, in the beautifully decorated foyer.The concierge, porters, receptionists and of course, guest manager , will make your stay delightful and memorable. I'd like to commend Andrew for his sincerity and manner in which he engages the guests. Room for improvement, lies with the rooms! Housekeeping definitely lacking, unfortunately.

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear riaharding, Thank you for taking the time to offer your feedback. I am so pleased to hear that the memorable part of your trip was the friendly faces. I will be sure to pass on your feedback to Andrew, he will be delighted to hear that he made such an impression. The entire team looks forward to welcoming you... More 

Invercargill, New Zealand
Contributor
15 reviews 15 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an impressive hotel. I have been here 4 times over the past 3 years and service is outstanding. Staff greet and welcome you with a smile every time they see you. The room I have had ( although there are variations in size according to members of the group I travel with) are huge, comfortable and clean. The... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear YvonneB, Thank you so much for your kind words and well as for your loyalty! It is our pleasure to make you feel like you have a home away from home and look forward to welcoming you back on your future visits to Guangzhou. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Sherman Oaks, California, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I visited China for the first time, and I was blessed to experience it from awe-inspiring perspective of Guangzhou--and specifically from the Crowne Plaza Guangzhou City Centre. My trip was part business and pleasure, but due to an unforeseen error, I booked the wrong week with the hotel. I arrived with no place to stay, and they were beyond courteous... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear BrianC, Your comment is such a pleasure to receive, nice views and convenient location. I am so pleased to hear that due to a mix up with your travels that we were still able to accomidate you and were able to make you feel so welcome. It is great that you were able to take advantage of Uber Guangzhou... More 

New Delhi, India
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If u r on a business trip/vacation where u do not want to spend too much money n yet expect luxury then u must stay here. Hotel lobby ambience is perfect. Rooms r really big and toilets are as big as they can get; you can actually walk and talk inside the toilet, it's so big. Lol. Tariff is little... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear atulgupta85, It was such a pleasure to receive this glowing review. I am so pleased to hear that you found the location so convenient and that the rooms are so big. Please let me know if I may assist in any future bookings and we all look forward to welcoming you back to the Crowne Plaza Gunagzhou City Centre!... More 

Guangzhou, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Living in GZ for the past two years, I've found myself at the CP City Centre on numerous occassions, and it is by far the most personal of the hotels I have been to in the city. I've always had a warm welcome by the staff (foreign and Chinese) - the environment has a family-feel-like quality. Their restaurants are all... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Frank H, Wow! Thank you for taking your time to send us such an amazing review. I am so pleased that you have had the opportunity to enjoy our food and beverage outlets and you were made to feel so welcomed. Dave and I truly appreciate your comments, when I pass this on to him he will be honored.... More 

Rajkot, India
1 review
5 of 5 stars Reviewed March 11, 2015

Luxury in it's best............ From the comfort to hospitality..............from the ambience to experience.......... from the food to aroma.....everything was just perfect...sheer excellence... Complete experience.... :)

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Dbjoshi, Thank you for taking the time to offer such a fabulous review. I am so pleased to hear that the experience you had was so outstanding. Thank you for your loyalty and we look forward to welcoming you back! Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Kempsey, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed March 9, 2015

Excellent hotel for the business traveller. It was a pleasure to spend 5 nights there.Returning to the hotel each day was a welcome relief to the crowds of people & the chaotic pace that is Guangzhou. Large well appointed rooms with a terrific view when the air pollution allows. Staff were very friendly & helpful especially the Head Chef David... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Michael J, It was our absolute pleasure to have you with us and thank you for your kind words. I am so pleased that you enjoyed your stay with us and got to try some great restaurants in the community as well. Bosphorus is one of my favourites also! We look forward to welcoming you back and we hope... More 

Sydney
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

I had a quick trip to this Hotel again and once again was faultless! A great range of staff on hand to help out, From the guys at the Concierge (Young American Guy Was Great, Lost his card though!) and Kristy and the Girls up in the Club lounge made the trip a lot easier. Nothing was too much of... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear rhysdunn91, Wow what a great response. The whole team truley appreciates you taking the time to offer your feedback. I will be pleased to share this with them and we all look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre in the near future. Please let me know if I may offer an assistance Kind... More 

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