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Crowne Plaza Guangzhou City Centre

#11 of 2,830 Hotels in Guangzhou
Certificate of Excellence
4.5 of 5
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No.339 Huanshi East Road, Yuexiu District, Guangzhou 510098, China
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Crowne Plaza Guangzhou City Centre
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Ranked #11 of 2,830 Hotels in Guangzhou
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 days ago
Ivan W Geel, Belgium
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291 reviews from our community

Traveler rating
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    35
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
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  • All months
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    (92)
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Taicang, China
1 review
1 of 5 stars Reviewed 2 days ago NEW

pre-booked the room and was fobbed off when they tried to downgrade me. don't eat in the HAOCHI restaurant. Wrong food brought to table, food was cold. for the star rating of this hotel it does not deserve it. Won't be coming here again.

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Geel, Belgium
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having stayed in this hotel before, we chose it again for the location as we were visiting China Replas in Guangzhou and planned on staying several days at he same hotel to explore and have meetings. Upon arrival it showed that our booking for the club room(s) was not entirely understood and it took a lot of convincing and management... More 

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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I stay in a club room on the 51 floor , amazing view,.the 56 floor club lounge is great and inviting for an afternoon break or little happy hour snack. best service and very welcoming staff, I would visit crown plaza again for sure.

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Zeev K, Your feedback is so important to us and we are so thrilled to receive your great comments. The entire Club Floor team is so pleased that you enjoyed your time there and we are all so happy that you enjoyed your stay. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind... More 

Cairo, Egypt
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A spectacular hotel in Guangzhou China. My room was in the 42nd floor where I could watch the whole beautiful city from the window. The service is more than great. The staff is friendly and the swimming pool is fantastic.

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear W_Raafat, Thank you so much for taking the time to offer your great feedback. We are happy to hear that you enjoyed your stay from the room to all of the amenities. It will be our absolute pleasure to welcome you back in the future. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Wollongong, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Would like to thank the Guest Relations Manager Jenny and your wonderful team at your hotel. It makes a big difference staying at a hotel where you are made to feel welcome and the staff is faultless. The hotel is situated in a great part of town. Next time I need to see more :-) A big congrats goes out... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear JazzybabyAustralia, What an absolute pleasure it is to receive such a glowing review. On behalf of myself and my entire team we were delighted to have you staying with us and we hope we were able to make you feel like at home away from home. Like you mentioned it was a very busy time for you so we... More 

Beirut, Lebanon
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed on the executive floor with access to the lounge. Everything was very good, service, food, the waiters speak good english and are well trained. The room was clean. The only thing they couldn't do is arabic food. Hommos and moutabbal were a lot of tahina and little hommos or aubergine. Met the arabic chef, a young egyptian , not... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Dany5292, We truley appreciate you feedback and your kind comments regarding the service and your stay. Regarding your feedback about our Arabic Food station at the buffet I will pass your suggestions to our chef and hopfully we can make improvements for your next stay. We look forward to welcoming you back to the Crowne Plaza Guangzhou City Centre.... More 

North Bay, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights on business. Excellent service. Rooms were spacious and bed was comfortable. A big thank you to Jenny MacDonald and Chef Dave for all their assistance. Looking forward to a return visit in June.

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear David H, Thank you for taking the time to offer your kind feedback! It was our pleasure to have you staying with us. Myself, David and the entire team looks forward to welcoming you back to the Crowne Plaza Guangzhou City Centre. Kind regards, Jenny MacDonald - Director of Guest Services jenny.macdonald@gz63.cn More 

Geelong Victoria
Top Contributor
122 reviews 122 reviews
69 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Booked this hotel and paid about four months in advance believing the website blurb of best available advance purchase rate. Two days before our stay the hotel website was advertising the same room type for several hundred dollars cheaper as well as flexible for an equivalent four day stay. Called the service centre and was told they could not help... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Bozz56, It was our pleasure to have you stay with us at the Crowne Plaza Guangzhou City Centre. I am pleased that in general you had a pleasant stay but disappointed to hear of your problems with the reservations and operators. At this time our revenue manager is reviewing a case and I hope we can reach a solution... More 

Bangkok, Thailand
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent couple days in this hotel during Canton Fair 2015. This hotel is very convenient for us because of its location. We can go to the Fair by shuttle bus provided by the hotel. The breakfast is also great. The room is big. The concierge people are very helpful and friendly. The airport express shuttle bus... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Kob06. Thank you for offering your feedback, I am so pleased to hear that you and your wife enjoyed your stay during the Canton Fair. The entire team at Crowne Plaza Guangzhou City Centre is looking forward to welcoming you back. Please feel free to contact me directly for information on Early Bird rates for Autumn Canton Fair. Kind... More 

Top Contributor
77 reviews 77 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Crown Plaza for 7 nights on a business trip. The room was large, nice furnishings, large bath with shower and large tub. The hotel has shuttle to Canton Fair. Location is good as you are in walking distance to a few malls, the back street has many quality local restaurants. It's unfortunate we... More 

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CPCityCentreGZ, Guest Relations Manager at Crowne Plaza Guangzhou City Centre, responded to this review

Dear Danny C, Please accept my deepest apologies for this series of unfourtunate events and the lack of the follow up. The evening after our discussion we went to the room to confirm the result of the clean up but because the Do Not Disturb light was indicated they did not want to disturb you. When I checked with our... More 

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