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Four Seasons Hotel Guangzhou

5.0 of 5 No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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Certificate of Excellence 2014
Four Seasons Hotel Guangzhou
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Four Seasons Hotel Guangzhou
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283 reviews from our community

Traveler rating
    212
    43
    13
    9
    6
See reviews for
16
41
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161
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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  • All months
    (283)
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    (83)
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    (62)
All months
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Impressive Hotel at the top of one of the highest Asian sky-scrappers. Hotel located at 70-100 floors and is far above any other buildings in Guangzhou. I really enjoyed the atmosphere and great service with outstanding variety and quality of food in the restaurant. It's a pity 7-seasons is not part of any international chain to save/use my bonus points.

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear Mik K, Thank you for choosing to stay with us. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you enjoyed our room, food and service. We look forward to welcoming you back very soon. Warm regards, Byron Chong More 

London, United Kingdom
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Efficient airport pick up and drop off; Snickers bars included! Check in was fast and efficient. Stayed in a river view room on the 97th floor of this 439 metre tower, which afforded spectacular views of this part of the city (business area) and the Canton Tower. The views were of course restricted by the haze in the atmosphere. Room... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear DSL2009, Thank you for choosing to stay with us. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you enjoyed our room, service & the hotel facilities . We look forward to welcoming you back very soon. Warm regards, Byron Chong More 

So. Cal.
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel staff and concierge were wonderful. The concierge supervisor Sue consistently went out of her way for us. Seemed as if everyone at hotel knew our name--even though it was busy. Terrific views from every room---even the public bathrooms. Would hotel recommend to anyone. One complaint is that the bar on the 99th floor allowed "reservations" to keep the... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear Mark, Thank you very much for being our guest and sharing your experience with us. I was pleased to know that you enjoyed our room, the bar on 99 floor, particularly the service from our staff. We look forward to the opportunity of welcoming you back in the not too distant future. Warm regards, Byron Chong More 

Shanghai, China
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Words cannot describe my overall disappointment with this Four Seasons Hotel. I have stayed at many Four Season properties but the Guangzhou one does not live up to the Four Seasons name. I arrived at the hotel around 2:30am, so perhaps the night shift is the reason for the bad experience but considering the $300+ rates at this hotel its... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear boxsterla, First of all, thank you very much for choosing to stay with us . We sincerely apologize for the inconvenience that we have caused you during your last visit. I have taken the opportunity to share your feedback with concerned departments. I greatly appreciate an opportunity to connect with you via email so that I can personally address... More 

Senior Contributor
30 reviews 30 reviews
26 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Visited on business and stayed in a room with a beautiful view , size and comfort . If course the design if the hotel should be less memorable than the service . However in this case the leadership doesn't motivate the staff to be excellent .,, sad

Was this review helpful? Yes 1
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear Reviewmen, First of all, thank you very much for choosing to stay with us . I am very pleased to know that you enjoyed our room during your last stay. Thank you for the comment regarding our service and I have taken the opportunity to share your feedback with concerned departments. I greatly appreciate an opportunity to connect with... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms on the High Floor has Very Nice City View Luxurious BathTub, Watch TV with relaxing. Spacious Rooms with Nicely Arranged Furnitures Closet Space is complete with multiple kinds of hangers for various clothing

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear EatAgain_Travels, Thank you for choosing to stay with us. I am pleased to know that you enjoyed our room and the view. We look forward to welcoming you back very soon. Till then, my best wishes to you & Happy New Year! Warm regards, Byron Chong More 

Kuala Lumpur, Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staying on the 97th floor of the world's tallest Four Seasons Hotel was the most amazing experience ever. I arrived at half past one in the morning and was whisked right into my room from the airport. The staff was so amazing that they checked me in on express and allowed me to have my much needed rest. The view... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear TCY2, Thank you for choosing to stay with us. It is really appreciated that you took valued time to rate us and share your positive feedback on TripAdvisor. I am pleased to know that you enjoyed our room, food and service. We look forward to welcoming you back very soon. Warm regards, Byron Chong More 

Guangzhou, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

I knew I will leave this hotel without disappointment, and I am right. This time I stayed for two nights with my best friend and checked in their Deluxe room of 70 square meters, with unparalleled panoramic view over Pearl River view, as expected. Spacious bathroom with two separate marble washstands, perfect for traveling in two. Heated marble floor in... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear Ping C, Thank you for choosing to stay with us. I am pleased to know that you and your friend had a very good experience in our hotel. Your description of the accommodation, the food and the quality of service you received from the staff is exactly what we strive for. It means a great deal to our people... More 

Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 5, 2014

I was staying in this hotel in Nov for business. The hotel is new and the view is amazing. The size of room is big and the quality is very good!! I toke dinner and breakfast in the hotel. I don't think the Chinese restaurant in any hotel is good but this hotel is the exceptionally case. I recommend staying... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear CTAM20081226, Thank you for choosing to stay with us. I am pleased to know that you had a very good experience in our hotel for the business trip. We look forward to welcoming you back very soon and will do our best to ensure your future stays are as enjoyable as this one. Till then, my best wishes to... More 

Contributor
17 reviews 17 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 3, 2014

I had the fortune of staying at the Four Seasons Hotel for a month and a half for work in October and November. What an awesome hotel!! From the moment of my arrival to the day I left, the staff at the Four Seasons provided excellent service. They met all my needs during my stay and surpassed my expectations. I... More 

Was this review helpful? Yes
fsguangzhou, Hotel Manager at Four Seasons Hotel Guangzhou, responded to this review

Dear LorenasTravels, Thank you for your comments and it was a pleasure having you staying with us. Your description of the accommodation, the food and the quality of service you received from the staff is exactly what we strive for. It means a great deal to our people to know how much their efforts are appreciated and, as is our... More 

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Additional Information about Four Seasons Hotel Guangzhou

Address: No.5 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Guangzhou 5*
Number of rooms: 344
Reservation Options:
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Hotel Style:
#2 Spa Hotel in Guangzhou
#2 Business Hotel in Guangzhou
#2 Luxury Hotel in Guangzhou
#4 Romantic Hotel in Guangzhou
#5 Family Hotel in Guangzhou
#127 Best Value Hotel in Guangzhou

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