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The Westin Pazhou

#26 of 2,832 Hotels in Guangzhou
Certificate of Excellence
No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China
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The Westin Pazhou
Best prices for: 1 room 1 guest
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Ranked #26 of 2,832 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Raandance London, United Kingdom
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141 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for 2 nights last summer and were not so impressed with the hotel. Usually we love Westin brand and this one looks great on paper-large rooms with great beds, luxurious bathrooms etc. There are no faults in that regard, however hotel is lacking in service level and atmosphere. We were here during the quiet time so the hotel... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear Raandance, Thank you for staying with The Westin Pazhou and sharing your stay experience with us. We are happy to know that you’ve enjoyed our rooms, but it is regrettable that your stay with us did not meet your expectations. All your feedback will provide our hotel with valuable information that we can review to improve in the future.... More 

Hong Kong, China
Top Contributor
53 reviews 53 reviews
32 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

Always upgraded to the Renewal suite as an elite guest. One of the best hotels I've stayed in China, I mentioned to the manager this should be the model for all Westins in China. I've had too many experience in which, some power outlet doesn't work, coffee machine broken etc. Everything in this hotel worked exactly like it should. From... More 

Was this review helpful? Yes 2
Alice C, Manager at The Westin Pazhou, responded to this review

Dear mcwai, Thank you for taking time to review The Westin Pazhou. It is honored to know that you enjoyed your stay, especially the "Amazing Spacious Suite". Your recognition towards our F&B service will be a great encouragement for all the staff to constantly offer personal services to guests. At the same time, your suggestions are highly appreciated. We would... More 

China
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed in room 2012 from April 4 to 8 2015. The rooms are great. well designed, comfortable and excellent. But what you must be very careful of is the breakfast buffet, where the selection is good, but not excellent. The egg station lets them down in the mornings by mass producing the fried eggs 50 at a time. Maybe the... More 

Was this review helpful? Yes 1
Alice C, Manager at The Westin Pazhou, responded to this review

Dear YosselChina, Thank you for taking time to review The Westin pazhou. It is regrettable that your stay with us did not meet your expectations. If it is convenient for you, please send us your stay information to westin.pazhou@westin.com, so that we could learn more about your stay and provide you with more personal service. All your feedback will provide... More 

Omsk, Russia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I like this place with huge rooms and large panoramic windows in it. Sevice is unsurpassed. Great variaty of food for breakfast buffet. The Canton Exhibition center is just next door. Will definitely come here again. I suggest it!

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear r0man312, Thank you very much for your kind words and recognition. We are glad to learn that you’ve enjoyed your stay, especially our super-size guest room, instinctive service and breakfast buffet. The Westin Pazhou enjoys the enviable location of being the only hotel with direct access to the Canton Fair Complex. Therefore, it is very convenient for business travelers... More 

Bedford, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel, but a massive issue was the Mosquitos in the main lobby, resturant and outside seating area. I have been travelling to CHina with work for the best part of 10 years and not been biten once. This time a dozen or more and noticed mosquito zappers all over the place so the problem is known to the... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear witty372002, Thank you very much for staying with us on your business trip to Guangzhou. It is regrettable that your first stay with us has been interrupted by mosquitoes. If it is convenient for you, please send us your stay information to westin.pazhou@westin.com, so that we could learn more about your stay and provide you with more personal service.... More 

Shenzhen, China
Contributor
11 reviews 11 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 27, 2014 via mobile

Decent hotel. Large rooms. Spent Xmas there. Not very festive and really expensive for underwhelming food. Large selection though. As is the norm, Hotel shuts off the Air- con all winter but rooms are much much hotter inside than out. 25 degrees is too hot to sleep under those duvees. This was the very first hotel to actually admit that... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear Mike R, Thank you so much for staying with us on Christmas and taking time to share your experience. It is regrettable that your stay with us did not meet your expectations. Your kind feedback is important for us to continuously offer the best service and products to you and all of our honored guests. Hopefully, you could be... More 

Toronto
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 14, 2014

I've been attending the Canton Fair in China for over 10 years, I go twice a year and usually stay about 30 days and do that twice a year - so 60 nights! This year (October 2014), I decided to stay at The Westin Pazhou! I stayed about 28 nights in October 2014 while attending the Canton Fair - The... More 

Was this review helpful? Yes 1
Alice C, Manager at The Westin Pazhou, responded to this review

Dear Johnny K, Thank you very much for choosing The Westin Pazhou. We regret to learn that we have failed in meeting your expectation in the special rate. If it is convenient for you, we would like to contact you personally and learn more about the issue. Thank you. More 

Ho Chi Minh City, Vietnam
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed November 25, 2014

Stayed at this hotel for a work conference for three nights. Extremely well appointed with helpful staff, good facilities and great food. Was picked up by the hotel's car from Guangzhou airport, which made for an easy connection in. Staff on check-in were helpful and the process seamless. Rooms are modern, large, well-fitted out and well designed. Beds are extremely... More 

Was this review helpful? Yes 2
Alice C, Manager at The Westin Pazhou, responded to this review

Dear Matt G, Thank you for taking time to review The Westin Pazhou in details. It is good to know that our staffs have been helpful and our facilities and food have satisfied you. Your recognition will be a great encouragement for us and motivates us to offer more instinctive services. It is even more excited to know that you... More 

Monterrey, Mexico
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 20, 2014

This is a luxury hotel in Guangzhou. Its just 5 min walking to the Poly World Trade Center. It has great views on both sides of the hotel and terrific restaurants. The average p/night is 300USD and 500 USD deposit as warranty. The room suite is huge, it has a nice TV, beautiful bathroom, heavenly beds. Its very comfortable.

Was this review helpful? Yes
Alice C, Manager at The Westin Pazhou, responded to this review

Dear Hans-AVG, Thank you for staying at The Westin Pazhou and taking time to share your experience with us. We are happy to learn you have enjoyed your stay, especially the great views and huge room. We sincerely look forward to seeing you again soon! More 

Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2014

This is not the first time I stayed at this hotel. From the minute you will walk into the hotel you are greeted by a great team of people, and a very helpful staff trying to accommodate your every need. Since this is an international hotel brand they really specialize in understanding every culture and religion and they are very... More 

Was this review helpful? Yes 1
Alice C, Manager at The Westin Pazhou, responded to this review

Dear mgross123, Thank you very much for choosing The Westin Pazhou. We regret to learn that we have failed in meeting your expectation during your stay. If it is convenient for you, we would like to contact you personally and learn more about the issue. Thank you. More 

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