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The Westin Pazhou

#25 of 2,845 Hotels in Guangzhou
Certificate of Excellence
No.681 Fengpu Middle Road, Haizhu District, Guangzhou 510335, China
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The Westin Pazhou
Best prices for: 1 room 1 guest
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Ranked #25 of 2,845 Hotels in Guangzhou
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
KKNONG Hong Kong, China
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152 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay in this hotel more than 10 times. All the staff is very good and willing to help me. They call me to understand what I need before I arrive the hotel. As the P member of Starwood, my room is upgraded to the best one. In a word, this hotel is the best in the city.

Was this review helpful? Yes
Alice C, Manager at The Westin Pazhou, responded to this review

Dear KKNONG, Thank you for staying with us again and sharing your reviews. We are glad to know that our staffs have been helpful during your stay and you’ve described our hotel as “the best in the city”. Your nice comments will be a great encouragement for us. We sincerely look forward to seeing you again soon! More 

Muscat, Oman
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently, I stayed in this hotel for four nights. If you are attending the fair and want to get rid of the traffic in Guangzhou, this hotel is the best choice to stay in. The rooms are quite spacious, clean and airy. One must get included WiFi and Breakfast at the time of booking otherwise should be ready to shed... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear Surendra S, Thank you for staying in The Westin Pazhou during your business trip to Canton Fair Complex. We do appreciate your recognition as well as your feedback. It is great to know that you’ve enjoyed the guest rooms. Hopefully we will see you soon in the coming future and offer you more personal, instinctive Westin service. More 

Vigevano
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 23, 2015

High quality hotel directly linked (500 m) with the exhibition centre. Very convenient as traffic in Canton is always crazy. When it rains, there are no problems as the path is covered. Shuttle service available. Good selection of restaurant, good but not excellent. On average, good selection, especially if you go to attend the exhibition

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear Piergiovanni E, Thank you for staying with The Westin Pazhou and sharing your experience. We are glad to know that our direct access to Canton Fair Complex and the shuttle golf cart inside the exhibition center have provided you with convenience and comfort. Your feedback is highly appreciated and it is very important for us to improve. We sincerely... More 

Lima, Peru
Level Contributor
83 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed May 21, 2015

Nobody beats the location of this Hotel if you are attending a fair because it is RIGHT INSIDE the fair facilities. If you are going to Guanzhou to attend an event at the camp fair THIS IS YOUR CHOICE!!! it is spacious, has a good Gym, goos spa and several good restaurants BUT - and this is Not a low... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear solei15, Thank you for staying with us at The Westin Pazhou and taking time to offer your valuable feedback. It is regrettable to learn that language has become the problem for our staff to deliver instinctive and personal service to you. Please accept our sincere apologies for that. At the same time, it is honored to receive your recognition... More 

Lausanne, Switzerland
Level Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 13, 2015

I span 3 nights in this beautiful hotel, they give me a nice upgrade as platinium member i get a large suite, i highly appreciate the gesture. the employees at the club floor are friendly and professional, the breakfast and happy hour are well supply with fresh and delicious food but the attitude of one of their golf car driver... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear Johann O, Thank you very much for staying with us during last fair and taking time to offer your valuable feedback. We are so sorry to learn that we have failed in meeting your and our expectations, which we all sincerely regret and apologize for. Your review has been shared with hotel management team and we are now taking... More 

Brisbane, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 13, 2015

Very impressive and comfortable rooms. So convenient for trade shows. very good Chinese restaurant. Pleasant service, although do not expect people to speak English. If WiFi and breakfast are not included in your booking they will try and sting you $80 US per night for the privilege. Still, all in all a very good hotel and comfortable base for going... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear Kevin M, Thank you for staying with The Westin Pazhou and sharing your experience. We are glad to know that our hotel has provided you comfort and convenience during your trip. And to answer your concern, a kindly tip would be booking through official sites of The Westin Pazhou, which will guarantee you get the best available offer at... More 

Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 7, 2015

I'm a platinum spg member so I was upgraded to a renewal suite even there was canton fair going on, so it was a good advantage. Very spacious clean room. Service was perfect. Helpful staff. I stayed for two nights for Canton Fair, it's the best place for it. I didn't even went outside the hotel to the city because... More 

Was this review helpful? Yes
Alice C, Manager at The Westin Pazhou, responded to this review

Dear clkamg, Thank you very much for your kind words and recognition. It is honored to know that you enjoyed your stay at The Westin Pazhou during Canton Fair. As a Platinum SPG member as well as Canton Fair visitor, your kind compliments towards our room, service and staff will be a great encouragement and inspire us to continually deliver... More 

11375
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 1, 2015

I was staying here for the Canton fair and the Westin Pazhou is connected to complex on the 3rd floor so it's perfect for getting in and out of the fair. The hotel staff were very helpful with arranging quick check in and check out, along with transportation to and from the hotel. The only issue I had was the... More 

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Alice C, Manager at The Westin Pazhou, responded to this review

Dear jlh159, Thank you for taking time to share your detailed stay experience with us, especially the sincere suggestions. We are glad to know that our direct access to Canton Fair Complex has provided you convenience during your business trip. And we are sorry to learn that you encountered problems with the shuttle bus between hotel and Guangzhou East Railway... More 

London, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 17, 2015

Stayed here for 2 nights last summer and were not so impressed with the hotel. Usually we love Westin brand and this one looks great on paper-large rooms with great beds, luxurious bathrooms etc. There are no faults in that regard, however hotel is lacking in service level and atmosphere. We were here during the quiet time so the hotel... More 

Was this review helpful? Yes
Alice C, Manager at The Westin Pazhou, responded to this review

Dear Raandance, Thank you for staying with The Westin Pazhou and sharing your stay experience with us. We are happy to know that you’ve enjoyed our rooms, but it is regrettable that your stay with us did not meet your expectations. All your feedback will provide our hotel with valuable information that we can review to improve in the future.... More 

Hong Kong, China
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed April 9, 2015

Always upgraded to the Renewal suite as an elite guest. One of the best hotels I've stayed in China, I mentioned to the manager this should be the model for all Westins in China. I've had too many experience in which, some power outlet doesn't work, coffee machine broken etc. Everything in this hotel worked exactly like it should. From... More 

Was this review helpful? Yes 2
Alice C, Manager at The Westin Pazhou, responded to this review

Dear mcwai, Thank you for taking time to review The Westin Pazhou. It is honored to know that you enjoyed your stay, especially the "Amazing Spacious Suite". Your recognition towards our F&B service will be a great encouragement for all the staff to constantly offer personal services to guests. At the same time, your suggestions are highly appreciated. We would... More 

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