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Hilton Guangzhou Tianhe

#19 of 2,882 Hotels in Guangzhou
Certificate of Excellence
5.0 of 5
Hotel website
No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
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1 room 1 adult
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517 Reviews from our TripAdvisor Community

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Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Been to few 5* hotel, Hilton would be probably one of the better one. Exclusive lounge, dining and rooms are big and clean. Ambience are created for couples, food and wine seems to be specifically prepared. Most of the staff speak well. Losing point, location.

Helpful?
Thank Mario M
Houston, Texas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was tucked in a relatively quiet, tree-shade-covered street just a turn from a major busy road. The level of the lobby is elevated, however, they manage to keep a beautiful old tree (hundred year old?) with the tree base about 1-2 stories below - which also adds to the unique decoration to the hotel. The hotel restaurant is... More 

Helpful?
Thank Siu2001
New York City, New York
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I picked this hotel for its location and also since I am a Hilton Honor Gold member. To my total surprise, this is Hilton hotel is the best ! As a valued guest, you can feel the most comfort and luxury a 5 star hotel can bring to you. From front desk to executive lounge, all stuff are professionally well... More 

Helpful?
3 Thank C Z
Hong Kong, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed for 2 nights at the hotel when visiting Guangzhou for leisure. It is located at about 15 min walk from Guangzhou East Station. The room was clean. The bed was king size and the bathroom was very large. The room temperature was set at 24.5 degC and we asked a technician to turn it lower... More 

Helpful?
Thank Peter T
Canton of Geneva, Switzerland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff are phenomenal and have gone out of their way to ensure the 3 weeks I spent at the hotel over December and January were enjoyable. Special mention to Gwen and the entire Executive Lounge team as well as Cher and the T Lounge team. They went above and beyond the expected level of service. I must note that... More 

Helpful?
Thank Robert W
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Nice ambiance, good variety of foods and customer service is good. Good quality, Excellent taste and staff given valuable recommendations. I enjoyed my lunch here. I recommend this restaurant for foriegn people and for group dinner. I will definitely will come back for lunch or dinner.

Helpful?
Thank Muhammad Imran M
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Hotel has gone downhill over the years both service and quality of food. It is convenient location if one take the train, metro and bus. It is very quiet which is an important factor for me. There are also many good restaurants nearby

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank josephhikoyf
Guangzhou, China
1 review
4 of 5 stars Reviewed 3 weeks ago

Very good personal service. And walking distance to city and to underground. The breakfast is huge and to have several choices. If you have a late breakfast you call it brunch, actually enough until evening dinner. I appreciate the non smoking floor. The walking distance to good retuarangs and shopping is convenient. At our stay several wedding was held in... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Karolina Elise E
Japan
Level Contributor
56 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 8, 2016

Can't agree more with the other reviewers - service is just awful awful awful. Walked in and out of the hotel several times, there was a *perpetual* line at check-in and check-out and it crawls. They screwed up my reservation, and instead of owning up to their mistake, they turned the tables around and questioned whether I had indeed truly... More 

Helpful?
Thank thislittlemmm
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Singapore
Level Contributor
83 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed January 7, 2016

Stayed here for business. Quality as I expect from Hilton - only concern was that there were still ashtrays in the lift areas, even on non-smoking floors. However, this is fairly standard for Mainland China, no matter where you are. Rooms were new, clean and well-sized. Service is OK, but checkin process was slow. Overall, bar and restaurant service needs... More 

Helpful?
Thank Kylie R
Hilton Guangzho... T, Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking the time to share with us your kind and gracious words from your recent experience at Hilton Guangzhou Tianhe. It is a great pleasure to know that you enjoyed your stay with us. Thank you for your comments on bar and restaurant services as well as check-in experience which allow us to improve from these areas.... More 

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