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Hilton Guangzhou Tianhe

#7 of 2,832 Hotels in Guangzhou
Certificate of Excellence
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No.215 Linhe Xiheng Road, Tianhe, Guangzhou 510500, China
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Hilton Guangzhou Tianhe
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Ranked #7 of 2,832 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
ryanteo Kuala Lumpur, Malaysia
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380 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This restaurant serves authentic, wide variety and excellent dim sum and canton food. The menu comes with English translation. Dim sum and dishes are thoughtfully prepared. Service is also excellent. Try their roast pork, shrimp dumpling, porridge, noddles, walnut puff.

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Hobart, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This Hilton has become complacent in its standards. It was much better last year. There seems to have been staff turn over over the last 6 months with some very good front of house staff no longer at the hotel. The levels of English by some of the new staff are lower especially when using the Magic room service system,... More 

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Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every Guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Hong Kong, China
Top Contributor
91 reviews 91 reviews
45 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Positives- close to major public transport hub relatively clean at least inside the room good breakfast Negatives- the area outside the hotel is dingy- this is beyond the control of the hotel- nevertheless. stingy - everything seems to be (add-on business model) wifi is paid, shampoo bottles are 25ml...just not the conduct/ demeanour of a 'luxury' hotel

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Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

I appreciate your review of your recent stay at Hilton Guangzhou Tianhe. I understand that some costs were of concern and am sharing your feedback with the appropriate members of our team. Thank you for your review. More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good for non-Chinese-speaking guests: 1. Staff at reception can speak good English; 2. TV with lots of English channels. Room/hotel features: 1. Nice and clean; 2. Nice bed and pillows; 3. Good view of the GZ East Train Station and the surrounding; 4. Big bathrooom with a bathtub and a separate shower cubicle; 5. Small local shops with drinks and... More 

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Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Grace Lau More 

Hong Kong, China
Contributor
17 reviews 17 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is located in the Tianhe district, within walking distance from the Guangzhou East Railway station which is also a metro station. The hotel has a shuttle service to and from the station. For this reason, I will definitely stay there again. There was a massive queue (or a suggestion of a queue) for taxis that evening (taxis are... More 

Was this review helpful? Yes 1
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Grace Lau More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel was not located at the main road, it took me some time to find it. 10-15 mins walk to the nearby MTR station. Spent two nights in this hotel at executive floor, I did enjoy the city view at night from our room. Room was clean, in-room design was business-oriented, but with the dark lightings, I do think it... More 

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Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Grace Lau More 

Kowloon, Hong Kong
1 review
4 of 5 stars Reviewed 4 weeks ago

The building at next block is not good. When we walk on the street before going into the hotel, it is smelly and feeling not good. The day we lived in the hotel was raining, therefore the street was wet and look dirty. Also, there are some cars and taxi moving on the pedestrian. Adult must take care of kid... More 

Review collected in partnership with Hilton Hotels & Resorts

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Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Thank you for taking the time to share your feedback about our hotel. We apologize for the inconvenient smell during your stay and we are sorry we were not able to provide you with the quality of services and amenities you deserve. Because travel is very important, we try hard to make sure all our Guests have a rewarding experience... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 20, 2015

My girlfriend and I stayed in Guangzhou for a few nights when I was visiting her whilst she was working nearby, and for that time we were probably the closest thing to tourists in the entire city of 15 million people. It is a bleak, soulless cultural vacuum, and whilst it does attract many outside visitors these are strictly business... More 

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Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Grace Lau More 

Hong Kong
1 review
5 of 5 stars Reviewed February 15, 2015

This is a nice hotel at convinient location. The service I received was good. It makes you feel you are cared of. It was a good and enjoyable experience staying at the hotel. Every time you stay, you can expect silimar experience as well.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon. Hilton Guangzhou Tianhe General Manager Grace Lau More 

malaysia
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 4, 2015

None of the taxis that we flagged down knows the hotel. We decided to walk from the East Bus station. Yep, when you have bulky luggage, imagine flights and flights of stairs. We asked along the way but no one seems to know the hotel! It's so frustrating. Finally a man on the street who were trying to convince us... More 

Was this review helpful? Yes
Hilton Guangzho... T, General Manager at Hilton Guangzhou Tianhe, responded to this review

Just wanted to thank you for your recent stay here at Hilton Guangzhou Tianhe! happy to share with you that we are offering free shuttle bus from/to East Railway Station, only need your advance reservation. you could send your request to us next time. and so glad you were able to experience our authentic Hilton hospitality. We look forward to... More 

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