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Hilton Guangzhou Baiyun Hotel

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No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
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Hilton Guangzhou Baiyun Hotel
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Hilton Guangzhou Baiyun Hotel
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227 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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    (227)
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    (64)
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Amsterdam, The Netherlands
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is impeccable. However it is located out of city center. So if your purpose is to visit guangzhou it might not be that handy. Otherwise they have good restaurants, nice bar, fitness center and also a Bier Garden that help the thirsty to refuel from a busy day.

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Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed June 14, 2015 via mobile

Visited Guanchzhou for business.We had a meeting in this hotel so I can't say anything about location for those who's going to travel and see the city, only about service.After 4-hours delay I was more than just happy to be in a Hilton.Amazingly good bed,shower and bath itself.I was met by a plate of fruits and cookies as the stuff... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Elena S Thank you so much for you very nice review. Great to see that you enjoyed your stay with us and that you recombined us on this forum. I have to agree with you, our beds are indeed very comfy, thanks to special mattresses and topper mattresses especially produced for our hotel. I hope you will have the... More 

seoul, South Korea
1 review
3 of 5 stars Reviewed June 3, 2015

It is not a good hotel The hotel staff are not friendly and not courteous. 호텔의 룸 컨디션은 기대이상도 기대이하도 아닌 무난했으나 직원들의 친절도및 표정 말투는 기대이하였다 같은 도시의 쉐라톤 호텔은 직원및 룸컨디션도 좋았으나 백운 힐튼호텔은 그러지 않았으며 위치도 좋지않았다 복도에서의 소움도 숙면을 취하는데 방해가 되었으며 복도에서 이상한 냄새가 기분나쁘게 했다. 호텔이 신축이라 비교적 깨긋했지만 힐튼 이라는 브랜드 치고는 전반적으로... More 

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Oh J Thank you for having stayed with us recently. I am sorry that you did not enjoy your stay as much as we would have liked you to. Please accept my apologies for not having been able to provide you with an experience that would have made you feel better. Indeed our location is not city center but... More 

Melbourne, Australia
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is my second time staying in this Hotel. This time it was for 5 days. It was comfortable and convenient to myself. It is just outside the city centre. Rooms are comfortable, bed and linen are as well with high thread count. Nice bath tub and an electronic blind that open up the glass to the room enabling one... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Randolf W Thank you very much for having stayed with us and for your review on tripadvisor. I am happy to see you enjoyed your stay and found our hotel comfortable. It would be my pleasure to welcome you back with us and in case I can personally assist, please let me know direly at any time. Best regards... More 

Sydney, Australia
Level Contributor
90 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed May 24, 2015

I stayed here on business for 6 nights & was extremely happy, the rooms were spacious & very clean, the breakfast was fantastic, so much to choose from! The gymnasium was also fantastic, very clean & lots of equipment. I ate dinner at the restaurant a few nights & the meals were good. Theres a big shopping centre next door... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Freez93 Thank you for having stayed with us and for sharing your praise on tripadvisor. Its great to see that you had a good time and that our team made your stay pleasurable. I am especially pleased to see that the team found help in case of language challenges and therefore could assist you. Your comments will be shared... More 

Graham, North Carolina
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 18, 2015

A friend who has stayed at this hotel for the past five years recommended it to my husband and I. The hotel was beautiful, the rooms were wonderful, and the concierge was the best I have ever seen! Also the breakfast was spectacular! When we travel to Guangzhou once a year we will probably come back to the Hilton! Thank... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Rebecca K Thank you very much for taking the time to share your very nice feedback on this forum. Its great to see that you enjoyed your visit and that our team took good care of you. I have shared your praise with the Concierge team to keep them motivated to continuously deliver great service. I hope we will... More 

Seoul, South Korea
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 16, 2015

I stayed at this hotel during an academic conference at Baiyun International Convention Center. The room was very clean and nice. The buffet was really delicious! I could enjoy traditional Chinese food. I love trying local food when abroad. The fitness gym was also nice. Everyone was kind and not so difficult to communicate in English. But the swimming pool... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Liverholic Thank you very much for having been our guest. I am happy to read that you enjoyed your stay with us and thank you very much for sharing your feedback on this forum. Please accept my apologies for the pool cleanliness. We have taken note of this and have conducted a thorough deep cleaning and continue daily cleaning... More 

Kayseri Province, Turkey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed hotel in april 2015 for canton fair. hotel is good condition also room clean and comfortable and staff can speak English. breakfast was very rich and good for europe people. There is a Turkish Cheff in restaurant I cant remember his name but he is very lovely and helpful for visitors. there is free wifi in hotel. hotel... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear ahmetcemi Thank you for staying with us during the last Canton Fair. I am happy to see you had a good stay and am also pleased that Sertac, our chef, has taken good care of you. I have shared your nice feedback with him already and he is looking forward to welcoming you back. As for the pricing, we... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 4, 2015

I stayed at the Hilton Guangzhou Baiyun Hotel during my last visit to Canton Fair. I really enjoyed my stay. The hotel provided shuttle buses to Pazhou area and I also utilized the metro. The rooms were clean and very comfortable. The breakfast offerings were good and I enjoyed the executive lounge each night of my stay. The hotel is... More 

Was this review helpful? Yes 2
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear franktified Thank you very much for having stayed with us and for sharing your nice comments with fellow travelers on this forum. Great to see you enjoyed your stay with us and also had the chance to pamper yourself in the Gym and our Spa despite a busy Canton Fair schedule. I hope if was a successful trip for... More 

Durham, North Carolina
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed April 30, 2015

This is a beautiful Hilton property, but the service is unacceptable both for the brand and the price. The concierge staff consistently said "no" to even the most basic requests. For example, I asked for recommendations to do something different on my one day off from work, like take a cooking class or go on a walking tour: the answer... More 

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear EllenLM Thank you for staying with us and for sharing your experience here. I am very sorry to see that despite the positive feedback about our facilities, we failed to meet your exceptions. I do apologize for this and am sorry that I was not able to meet you personally to assist with any of your needs. Your feedback... More 

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