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Hilton Guangzhou Baiyun Hotel

4.5 of 5 No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
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Certificate of Excellence 2014
Hilton Guangzhou Baiyun Hotel
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Hilton Guangzhou Baiyun Hotel
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202 reviews from our community

Traveler rating
    102
    69
    21
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    7
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120
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed at this hotel for one night on 11/20/2014 and received unbelievable service. I was a little worried after reading the reviews but my experience was beyond expectation. The check-in and check-out was fast, efficient. I was upgraded to a suite with a wonderful fruit platter and wine as a welcome gift. The concierge was beyond... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear halmdon Thank you very much for having chosen to stay with us. Great to see that you and your family enjoyed your time with us and that our team took good care of you. I will share your praise with all concerned to further encourage them to deliver great service to our guests. I do very much appreciate your... More 

Barrington, Rhode Island
Top Contributor
210 reviews 210 reviews
61 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Speaking from a diamond members perspective. Hotel and facilities are ok. Nice clean pool, didn't give me crap for not having a swimming cap. Service is not poor but definitely needs improvement. Diamond upgrade offered but was smoking room. So I took a std room non smoking. I had 3 other reservations for guests paid by me. Instructions left for... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear pvcnco Thank you very much for staying with us recently and for having taken the time to share your experience. I am very sorry that i have missed to meet you personally during your stay. As a Diamond Member you are among our most loyal guests which we highly value. I also would like to apologies for the shortcomings... More 

广州, China
1 review
1 of 5 stars Reviewed 3 weeks ago

Baiyun Hilton Hotel is a five-star hotel occupancy of all I feel the worst hotel, service is not in place, there is no one! Waiter no five-star hotel service consciousness, the cafeteria few varieties, said to be the seafood night, is more of a raw oysters. Oysters, and cooked too long, black! Customer parts worse, sofa a pool of stains,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Yong Liang S Thank you very much for having stayed with us. Please accept my sincerest apologies for your unsatisfactory experience. Our aim is to "Make It Right" for all our guests in case something is not to the full satisfaction. Unfortunately we were not aware of your issues and missed to rectify our shortcomings. It would be my... More 

Kunming, China
Top Contributor
401 reviews 401 reviews
114 hotel reviews
228 helpful votes 228 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a room on the top floor and club privileges. Excellent room, service, staff, and club lounge. Met the General Manager, a friendly and competent gentleman. Had a massage in the spa which was very professional. Pleasant ambiance. I would readily stay here again if on business. It's not terribly convenient for sight seeing vacationers. It is near a... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear ZhongguoKM Thank you very much for staying with us. Great to see you enjoyed your stay and thank you for sharing your praise on this forum. The team an I would be very happy if you visit us again in the near future. Please feel free to get in touch with me directly at any time if I can... More 

Bangkok, Thailand
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good -Room: Big, Comfortable Big Bed, Big Bathroom -Staff: Helpful Bad -Location: Far from the city. We thought the hotel connected to Big Wand Mall, but it was not. We had to walk about 5-10 minutes there from outside. Not a long walk, the problem is we didn't really like Wanda mall. It seemed old. Luckily, there was big AEON... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Paula-Travelgirl Thank you very much for having stayed with us and for sharing your feedback on tripadvisor. I am very sorry that you found the location not ideal and the nearby Malls hard to reach. Also the fact that the outside bar disturbed your night rest is very unfortunate. In fact we are addressing this issue with the nightclub... More 

Phoenix, Arizona
Top Contributor
133 reviews 133 reviews
49 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Although the stay was very short I really enjoyed the stay here. I understand that this is mainly used for conferences and meetings but the hotel is not that big and has a very good personal feel and touch. I met the General Manager and within the very short period I was there saw him several times around the hotel,... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear ShanksPony11 Thank you very much for having stayed with us and also for sharing your experience on tripadvisor. I am very glad to see that you have enjoyed your stay and that your found our services and facilities to your satisfaction. I will share your praise with our team in order to encourage them to further strive for excellence.... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

The staff is very very rude and having casual approach. The lobby is very ordinary and location is far from city as well as Airport. Using Internet in hotel is like winning gold medal in Olympics. Breakfast was good and the Spa is good too.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear RajendraJ Please accept our apologies for the unpleasant experience you have encountered during your recent stay with us. This is uncharacteristic of our hotel and staff. Be assured that we will speak to the team members concerned and follow up as mentioned to you by our Director of Operations earlier. With regard to our internet speed in the lobby,... More 

Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 13, 2014

This was my 2nd stay at this property. First I stayed 2 years back. It was very new that time and staff too but it looks like full experienced and professional. Best brand, Good property, nice location, value for money. Hotel entrance is larger than life, rooms are big and you feel premium ness in each and every thing. Swimming... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Jai B Thank you for being our guest. I also would like to thank you for sharing your praise on TripAdvisor. Great to see that you thoroughly enjoyed your stay with us and found our services and facilities to your satisfaction. I will make sure to share your comments with our team as well to encourage them to continuously... More 

msp
1 review
5 of 5 stars Reviewed November 3, 2014

Great service, comfortable large rooms. Executive services are great. Only drawbacks - limited lunch menu / limited a la carte menu and internet service is NOT reliable. I would highly recommend this hotel, despite these issues. Breakfast buffet has nearly anything you could possibly want!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear patricek41 Thank you very much for staying with us and for sharing your experience on this forum. I am pleased to see that you enjoyed your stay and were satisfied with our services. I am sorry that the internet was not stable during your stay which maybe related to the restrictions on internet access to some international sites and... More 

Fairhope, United States
1 review
5 of 5 stars Reviewed October 25, 2014

The Baiyun Hotel staff including Management periodically interacts with me and my team to confirm all our needs are being met which is much appreciated. I plan to use this hotel when my travels require me to stay in Guangzhou.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear James W Thank you very much for staying with us. I also would like to thank you for sharing your comments on this forum. Great to see that you are satisfied with our service and facilities and that you are enjoying your stay. The team and I will continue to do our best to make your stay a most... More 

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Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
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Hotel Style:
#19 Spa Hotel in Guangzhou
#23 Business Hotel in Guangzhou
#33 Luxury Hotel in Guangzhou
#108 Best Value Hotel in Guangzhou

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