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Hilton Guangzhou Baiyun Hotel

4.5 of 5 No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
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Certificate of Excellence 2014
Hilton Guangzhou Baiyun Hotel
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Hilton Guangzhou Baiyun Hotel
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208 reviews from our community

Traveler rating
    105
    70
    23
    3
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • Chinese (Simplified) first
  • English first
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Newcastle upon Tyne, United Kingdom
Top Contributor
91 reviews 91 reviews
73 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night we booked 3 rooms. What a great hotel. Staff were excellent and friendly and I really enjoyed my upgrade to a suite. The executive lounge was lovely and quiet and the food in the restaurant was very good. The only negative was the time it took to order food. It took over an hour for... More 

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Shanghai, China
Contributor
16 reviews 16 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have chosen this hotel only because my Girlfriend already spent a few days there before my arrival on a business trip, so she does not had to move. Location is for sure not the best, actually there is nothing except a very 3rd class and smallish nightlife area. Going downtown takes a while.... The hotel itself is a bit... More 

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Saint Johns, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I love the hotel. It is palace-very beautiful. I love the hotel staff. They were extremely kind and graceful. I made many friends a the this Hilton Hotel. The Director of the hotel came out to greet me when I arrived. I with him several times at the excutive lounge. It was a lot fun. Can't wait to stay there... More 

Review collected in partnership with Hilton Hotels & Resorts

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1 review
3 of 5 stars Reviewed January 23, 2015

1. location is not in downtown but surrounding area is nice; 2. good shopping mall near the hotel with all sort of choices for food, movie, KTV etc. entertainments. 3. Closer to the airport, appx. 30 min and no traffic. 4. Swimming pool is not bad with 25m length, but it is packed (I was there from 5pm to 6pm,... More 

Review collected in partnership with Hilton Hotels & Resorts

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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2014

My family and I stayed at this hotel for one night on 11/20/2014 and received unbelievable service. I was a little worried after reading the reviews but my experience was beyond expectation. The check-in and check-out was fast, efficient. I was upgraded to a suite with a wonderful fruit platter and wine as a welcome gift. The concierge was beyond... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear halmdon Thank you very much for having chosen to stay with us. Great to see that you and your family enjoyed your time with us and that our team took good care of you. I will share your praise with all concerned to further encourage them to deliver great service to our guests. I do very much appreciate your... More 

Barrington, Rhode Island
Top Contributor
212 reviews 212 reviews
61 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed December 8, 2014

Speaking from a diamond members perspective. Hotel and facilities are ok. Nice clean pool, didn't give me crap for not having a swimming cap. Service is not poor but definitely needs improvement. Diamond upgrade offered but was smoking room. So I took a std room non smoking. I had 3 other reservations for guests paid by me. Instructions left for... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear pvcnco Thank you very much for staying with us recently and for having taken the time to share your experience. I am very sorry that i have missed to meet you personally during your stay. As a Diamond Member you are among our most loyal guests which we highly value. I also would like to apologies for the shortcomings... More 

广州, China
1 review
1 of 5 stars Reviewed November 30, 2014

Baiyun Hilton Hotel is a five-star hotel occupancy of all I feel the worst hotel, service is not in place, there is no one! Waiter no five-star hotel service consciousness, the cafeteria few varieties, said to be the seafood night, is more of a raw oysters. Oysters, and cooked too long, black! Customer parts worse, sofa a pool of stains,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Yong Liang S Thank you very much for having stayed with us. Please accept my sincerest apologies for your unsatisfactory experience. Our aim is to "Make It Right" for all our guests in case something is not to the full satisfaction. Unfortunately we were not aware of your issues and missed to rectify our shortcomings. It would be my... More 

Kunming, China
Top Contributor
409 reviews 409 reviews
116 hotel reviews
243 helpful votes 243 helpful votes
5 of 5 stars Reviewed November 29, 2014

I had a room on the top floor and club privileges. Excellent room, service, staff, and club lounge. Met the General Manager, a friendly and competent gentleman. Had a massage in the spa which was very professional. Pleasant ambiance. I would readily stay here again if on business. It's not terribly convenient for sight seeing vacationers. It is near a... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear ZhongguoKM Thank you very much for staying with us. Great to see you enjoyed your stay and thank you for sharing your praise on this forum. The team an I would be very happy if you visit us again in the near future. Please feel free to get in touch with me directly at any time if I can... More 

Bangkok, Thailand
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 25, 2014

Good -Room: Big, Comfortable Big Bed, Big Bathroom -Staff: Helpful Bad -Location: Far from the city. We thought the hotel connected to Big Wand Mall, but it was not. We had to walk about 5-10 minutes there from outside. Not a long walk, the problem is we didn't really like Wanda mall. It seemed old. Luckily, there was big AEON... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Paula-Travelgirl Thank you very much for having stayed with us and for sharing your feedback on tripadvisor. I am very sorry that you found the location not ideal and the nearby Malls hard to reach. Also the fact that the outside bar disturbed your night rest is very unfortunate. In fact we are addressing this issue with the nightclub... More 

Phoenix, Arizona
Top Contributor
163 reviews 163 reviews
51 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed November 22, 2014

Although the stay was very short I really enjoyed the stay here. I understand that this is mainly used for conferences and meetings but the hotel is not that big and has a very good personal feel and touch. I met the General Manager and within the very short period I was there saw him several times around the hotel,... More 

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear ShanksPony11 Thank you very much for having stayed with us and also for sharing your experience on tripadvisor. I am very glad to see that you have enjoyed your stay and that your found our services and facilities to your satisfaction. I will share your praise with our team in order to encourage them to further strive for excellence.... More 

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Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
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Hotel Style:
#18 Spa Hotel in Guangzhou
#23 Business Hotel in Guangzhou
#31 Luxury Hotel in Guangzhou
#111 Best Value Hotel in Guangzhou

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