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Hilton Guangzhou Baiyun Hotel

4.5 of 5 No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
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Certificate of Excellence 2014
Hilton Guangzhou Baiyun Hotel
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Hilton Guangzhou Baiyun Hotel
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189 reviews from our community

Traveler rating
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    67
    18
    2
    6
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111
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (189)
  • Mar-May only
    (49)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (49)
  • Dec-Feb only
    (50)
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上海, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

the room is wonderful, all parts in room are new,clean, the breakfast has many choose,,,,the nearby is wanda shopping mall, very convenient, the check in/out speed is just soso, but their service is good, every waiter/waitress all smile on their face make people feel good.

Review collected in partnership with Hilton Hotels & Resorts

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Perth, Western Australia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I'm still at the hotel but checking out soon. I've been visiting the current Canton Trade Fair. I am not sure how, but I was under the impression that it was 'near' the Exhibition centre. It is nowhere near- it is a 40 - 50 minute ride from the hotel to the Centre! Having said this there is a free... More

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Miami, Florida, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Need a lot of patience with staff check in and room smell very smoky even on non-smoking room! Very over price for the dirty room and be aware the fresh squeeze fruit juice added water and doesn't taste like juice. Watch your surrounding be award stranger(non invited guest) sit in your table when you are in a wedding event.

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Yim Fun Norisa H Thank you for staying with us and for taking the time to share your feedback. I am sorry to see that we have failed to fully satisfy you during your recent stay with us. Please accept my apologies for any inconvenience caused. We take your feedback very serious and have discussed your comments with the... More

Boston, Massachusetts
Top Contributor
98 reviews 98 reviews
50 hotel reviews
72 helpful votes 72 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had to stay near the convention center for a one day business meeting and the convention center hotel is not great. A newer Hilton I thought would be better. Almost noone in the hotel has command of English. 1. Room dirty carpet, dirty sink and toilet with hair and other disgusting residue. 2. Simplest room service order, the "Hilton... More

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear mikegol Thank you for staying with us and for taking the time to share your feedback. I am very sorry that we did not deliver a better experience and do apologize sincerely for the inconveniences you encountered. Indeed the scenarios you describe are unacceptable and we have addressed this with the team members and managers concerned. We are working... More

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 10, 2014

no surprise, very standard 5 star hotel, the room is a bit shabby, ordered in-room dinning for breakfast but below standard, operator is helpful although she does not know her company well (could not answer our question immediately and need to get back)

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Legna510 Thank you very much for having stayed with us in August. I also would like to thank you for having taken the time to write about your experience. I am sorry to see that we have not been able to fully satisfy you during your stay. We will work with the team to improve our service delivery and... More

Asia
Top Contributor
72 reviews 72 reviews
51 hotel reviews
42 helpful votes 42 helpful votes
1 of 5 stars Reviewed September 5, 2014

Terrible from entrance to the hotel. When we arrived the hotel, no bellboy handle the luggage. We have to carry the luggage ourselves. Some staffs in uniform told us there is no bellboy around. We arrived around 10:15pm, front office staffs told us the Chinese Restaurant is open but when we walk over, they told us they are closed. Move... More

Was this review helpful? Yes 1
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear VolVic71 Thank you very much for having stayed with us during your visit over the weekend. I also appreciate you having taken the time to share your feedback on this forum. I am very sorry for your experience and do sincerely apologize for any inconvenience caused. Indeed the service you have encountered does not represent our usual standard. As... More

南阳, China
1 review
5 of 5 stars Reviewed August 18, 2014

The overall feeling gave me the impression is very good! Good environment, good service attitude! Executive Lounge waiter beauty is also very worthy of praise, my hands hurt, gave me should help! The only question to ask is, supper room staff not very professional attitude is not very friendly, let him get me a fork, and he is not very... More

Review collected in partnership with Hilton Hotels & Resorts

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Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2014

went there for a night just because i am here to watch a concert with a friend of mine, so we just try to pick a place that is close to the venue. Surprisingly they do not offer room service after 10, the room was okay in general but the facilities are yet to improve.

Was this review helpful? Yes 1
GM_GZ, Public Relations Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

FoodandCrits: Thank you very much for having stayed with us and for having taken the time to write about your experience. In regards to the room service time issue, acturally hotel room service operation time is 24hours, but the Chinese restaurant will be closing after 10pm , so if guest order some Chinese dishes we might can not offer.I feel... More

Shanghai, China
1 review
3 of 5 stars Reviewed August 6, 2014

The air conditioning in the room does not work properly in the mid of the hot summer, which makes my stay at the hotel very uncomfortable and did not sleep well over the night. My colleagues who stayed in the same hotel in the past had the same experience and that makes me believe that this is a system problem.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Tonyyuantao S Thank you very much for having chosen our hotel for your recent visit to Guangzhou. I also would like to thank you for having taken the time to share your feedback on this forum. Please accept my apologies for the ventilation problem in your room. I am very sorry that this was not resolved directly while you... More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
181 helpful votes 181 helpful votes
2 of 5 stars Reviewed August 4, 2014

I stayed here on business for two nights and was generally disappointed with the condition of the room. The carpet was badly stained in the bedroom and one of the glass doors had been broken in the bathroom and had been replaced with a £1 shower curtain which had the pole stuck in place with silicon. The service was actually... More

Was this review helpful? Yes
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Sfd1975 Thank you very much for having stayed with us in August. I also would like to thank you for having taken the time to share your experience on tripadvisor. Please accept my apologies for the poor condition of the room you have received. We have immediately checked the room and rectified the mentioned issues in order to avoid... More

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Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
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