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Hilton Guangzhou Baiyun Hotel

4.5 of 5 No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
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Certificate of Excellence 2014
Hilton Guangzhou Baiyun Hotel
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Hilton Guangzhou Baiyun Hotel
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197 reviews from our community

Traveler rating
    100
    69
    19
    3
    6
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12
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118
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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Bangkok, Thailand
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Good -Room: Big, Comfortable Big Bed, Big Bathroom -Staff: Helpful Bad -Location: Far from the city. We thought the hotel connected to Big Wand Mall, but it was not. We had to walk about 5-10 minutes there from outside. Not a long walk, the problem is we didn't really like Wanda mall. It seemed old. Luckily, there was big AEON... More

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Phoenix, Arizona
Top Contributor
123 reviews 123 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although the stay was very short I really enjoyed the stay here. I understand that this is mainly used for conferences and meetings but the hotel is not that big and has a very good personal feel and touch. I met the General Manager and within the very short period I was there saw him several times around the hotel,... More

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1 review
2 of 5 stars Reviewed 5 days ago NEW

The staff is very very rude and having casual approach. The lobby is very ordinary and location is far from city as well as Airport. Using Internet in hotel is like winning gold medal in Olympics. Breakfast was good and the Spa is good too.

Review collected in partnership with Hilton Hotels & Resorts

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my 2nd stay at this property. First I stayed 2 years back. It was very new that time and staff too but it looks like full experienced and professional. Best brand, Good property, nice location, value for money. Hotel entrance is larger than life, rooms are big and you feel premium ness in each and every thing. Swimming... More

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msp
1 review
5 of 5 stars Reviewed 3 weeks ago

Great service, comfortable large rooms. Executive services are great. Only drawbacks - limited lunch menu / limited a la carte menu and internet service is NOT reliable. I would highly recommend this hotel, despite these issues. Breakfast buffet has nearly anything you could possibly want!

Review collected in partnership with Hilton Hotels & Resorts

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Fairhope, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The Baiyun Hotel staff including Management periodically interacts with me and my team to confirm all our needs are being met which is much appreciated. I plan to use this hotel when my travels require me to stay in Guangzhou.

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear James W Thank you very much for staying with us. I also would like to thank you for sharing your comments on this forum. Great to see that you are satisfied with our service and facilities and that you are enjoying your stay. The team and I will continue to do our best to make your stay a most... More

上海, China
1 review
5 of 5 stars Reviewed October 20, 2014

the room is wonderful, all parts in room are new,clean, the breakfast has many choose,,,,the nearby is wanda shopping mall, very convenient, the check in/out speed is just soso, but their service is good, every waiter/waitress all smile on their face make people feel good.

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Tian Q Thank you very much for having chosen our hotel and for sharing your feedback with fellow travelers. I am pleased to see that you enjoyed your stay and that our service and facilities was to your satisfaction. I will share your kind comments with our team to encourage them to continuous deliver great guest service. We hope... More

Perth, Western Australia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 18, 2014

I'm still at the hotel but checking out soon. I've been visiting the current Canton Trade Fair. I am not sure how, but I was under the impression that it was 'near' the Exhibition centre. It is nowhere near- it is a 40 - 50 minute ride from the hotel to the Centre! Having said this there is a free... More

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Miami, Florida, United States
1 review
3 of 5 stars Reviewed September 23, 2014

Need a lot of patience with staff check in and room smell very smoky even on non-smoking room! Very over price for the dirty room and be aware the fresh squeeze fruit juice added water and doesn't taste like juice. Watch your surrounding be award stranger(non invited guest) sit in your table when you are in a wedding event.

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Yim Fun Norisa H Thank you for staying with us and for taking the time to share your feedback. I am sorry to see that we have failed to fully satisfy you during your recent stay with us. Please accept my apologies for any inconvenience caused. We take your feedback very serious and have discussed your comments with the... More

Boston, Massachusetts
Top Contributor
105 reviews 105 reviews
52 hotel reviews
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed September 22, 2014

I had to stay near the convention center for a one day business meeting and the convention center hotel is not great. A newer Hilton I thought would be better. Almost noone in the hotel has command of English. 1. Room dirty carpet, dirty sink and toilet with hair and other disgusting residue. 2. Simplest room service order, the "Hilton... More

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear mikegol Thank you for staying with us and for taking the time to share your feedback. I am very sorry that we did not deliver a better experience and do apologize sincerely for the inconveniences you encountered. Indeed the scenarios you describe are unacceptable and we have addressed this with the team members and managers concerned. We are working... More

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Additional Information about Hilton Guangzhou Baiyun Hotel

Address: No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Guangzhou Baiyun Hotel 4.5*
Number of rooms: 308
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