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Hilton Guangzhou Baiyun Hotel

#34 of 2,832 Hotels in Guangzhou
Certificate of Excellence
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No.515-517 Yuncheng East Road, Baiyun District, Guangzhou 510400, China
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Hilton Guangzhou Baiyun Hotel
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Hilton Guangzhou Baiyun Hotel
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210 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed at many Hilton's across the world, but this one for sure is one most luxurious one. I love the rooms, spacious and thoughtfully designed with detail. The glass control from bath to living was something new to me and was pleasantly delighted to see. Overall a beautiful experience !

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear FBKalra Thank you very much for having stayed with us and for sharing your feedback here. Great to see you liked our hotel and that you have enjoyed your time with us. I noticed you visited Tandoor - also one of my favorites in Guangzhou and a great tip for visitors. I do hope you will return to us... More 

Helsingborg, Sweden
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is beautiful and impressive in a modern way. There is no cozy charm of an old hotel in an old city. The rooms and public areas appear luxurious. The free wi-fi works well but there is a charge for using a cable connection. The breakfast buffet includes many delicious foods, including sushi, cereals, fresh fruits, boiled eggs, bacon,... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Tom F Thank you for being our guest and for having shared your experience in this forum. I am very glad to see that you very happy with your stay and you enjoyed your time with us. We do offer complimentary internet in all our public areas, restaurants and our Executive Floor rooms as well as for Hilton HHonors... More 

Newcastle upon Tyne, United Kingdom
Top Contributor
92 reviews 92 reviews
73 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 21, 2015

Stayed here for one night we booked 3 rooms. What a great hotel. Staff were excellent and friendly and I really enjoyed my upgrade to a suite. The executive lounge was lovely and quiet and the food in the restaurant was very good. The only negative was the time it took to order food. It took over an hour for... More 

Was this review helpful? Yes 1
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Thebarrs Thank you so much for having stayed with us and for sharing your feedback with fellow travelers. Great to see that in general you very very happy and had a good stay. Please accept my apologies for the delay in serving your food, which is very disappointing indeed. I am very sorry and will discuss this with the... More 

Shanghai, China
Contributor
16 reviews 16 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 18, 2015

I have chosen this hotel only because my Girlfriend already spent a few days there before my arrival on a business trip, so she does not had to move. Location is for sure not the best, actually there is nothing except a very 3rd class and smallish nightlife area. Going downtown takes a while.... The hotel itself is a bit... More 

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Saint Johns, United States
1 review
5 of 5 stars Reviewed January 31, 2015

I love the hotel. It is palace-very beautiful. I love the hotel staff. They were extremely kind and graceful. I made many friends a the this Hilton Hotel. The Director of the hotel came out to greet me when I arrived. I with him several times at the excutive lounge. It was a lot fun. Can't wait to stay there... More 

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Gustavo D Thank you so much for being our guest! Great to see you enjoyed your stay with us again and am very glad to see our team took good care of you. All of us at the Hilton Baiyun are looking forward to welcoming you back here soon. Please let me know at any time if I can... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 23, 2015

1. location is not in downtown but surrounding area is nice; 2. good shopping mall near the hotel with all sort of choices for food, movie, KTV etc. entertainments. 3. Closer to the airport, appx. 30 min and no traffic. 4. Swimming pool is not bad with 25m length, but it is packed (I was there from 5pm to 6pm,... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear 煦昕 罗 Thank you very much for having stayed with us and for sharing your candid feedback with fellow travelers. Indeed we are not in the city center but are lucky to have two large shopping centers within walking distance, offering a large variety of shops, restaurants, cinemas and other entertainment facilities. I am also glad you to see... More 

San Francisco, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 9, 2014

My family and I stayed at this hotel for one night on 11/20/2014 and received unbelievable service. I was a little worried after reading the reviews but my experience was beyond expectation. The check-in and check-out was fast, efficient. I was upgraded to a suite with a wonderful fruit platter and wine as a welcome gift. The concierge was beyond... More 

Was this review helpful? Yes 1
GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear halmdon Thank you very much for having chosen to stay with us. Great to see that you and your family enjoyed your time with us and that our team took good care of you. I will share your praise with all concerned to further encourage them to deliver great service to our guests. I do very much appreciate your... More 

Barrington, Rhode Island
Top Contributor
213 reviews 213 reviews
61 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed December 8, 2014

Speaking from a diamond members perspective. Hotel and facilities are ok. Nice clean pool, didn't give me crap for not having a swimming cap. Service is not poor but definitely needs improvement. Diamond upgrade offered but was smoking room. So I took a std room non smoking. I had 3 other reservations for guests paid by me. Instructions left for... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear pvcnco Thank you very much for staying with us recently and for having taken the time to share your experience. I am very sorry that i have missed to meet you personally during your stay. As a Diamond Member you are among our most loyal guests which we highly value. I also would like to apologies for the shortcomings... More 

广州, China
1 review
1 of 5 stars Reviewed November 30, 2014

Baiyun Hilton Hotel is a five-star hotel occupancy of all I feel the worst hotel, service is not in place, there is no one! Waiter no five-star hotel service consciousness, the cafeteria few varieties, said to be the seafood night, is more of a raw oysters. Oysters, and cooked too long, black! Customer parts worse, sofa a pool of stains,... More 

Review collected in partnership with Hilton Hotels & Resorts

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear Yong Liang S Thank you very much for having stayed with us. Please accept my sincerest apologies for your unsatisfactory experience. Our aim is to "Make It Right" for all our guests in case something is not to the full satisfaction. Unfortunately we were not aware of your issues and missed to rectify our shortcomings. It would be my... More 

Kunming, China
Top Contributor
412 reviews 412 reviews
117 hotel reviews
253 helpful votes 253 helpful votes
5 of 5 stars Reviewed November 29, 2014

I had a room on the top floor and club privileges. Excellent room, service, staff, and club lounge. Met the General Manager, a friendly and competent gentleman. Had a massage in the spa which was very professional. Pleasant ambiance. I would readily stay here again if on business. It's not terribly convenient for sight seeing vacationers. It is near a... More 

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GM_GZ, General Manager at Hilton Guangzhou Baiyun Hotel, responded to this review

Dear ZhongguoKM Thank you very much for staying with us. Great to see you enjoyed your stay and thank you for sharing your praise on this forum. The team an I would be very happy if you visit us again in the near future. Please feel free to get in touch with me directly at any time if I can... More 

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