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Sofitel Guangzhou Sunrich

5.0 of 5 No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
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Certificate of Excellence 2014
Sofitel Guangzhou Sunrich
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Sofitel Guangzhou Sunrich
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693 reviews from our community

Traveler rating
    416
    196
    53
    19
    9
See reviews for
64
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346
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (693)
  • Mar-May only
    (186)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (220)
  • Dec-Feb only
    (141)
All months
Hong Kong Region, China
Senior Contributor
39 reviews 39 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I came for business trip and picked Sofitel for my hotel. This was my first time to live in Sofitel. The lobby was spacious with very high ceiling. When I enter my room, there was a welcome fruit on the desk which made me feel so warm. I had buffet dinner in hotel restaurant, but it was very bad! Not... More 

Was this review helpful? Yes
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear guest, Bonjour! Thank you for your recent review of Sofitel Guangzhou Sunrich. I would like to thank you for your positive review and your kind words. We try very hard to provide good quality accommodations, food & beverage and our team work very hard each and every day to make sure our guests are looked after. We hope to... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW

I do recommend that Hotel for all business Travelers and Leisure . Hotel very well equipped , warm welcoming upon arrival and you feel same in all outlets the moment i went inside. Rooms very well designed and modern decoration and fixture. Housekeeping very friendly and efficient. Special Thanks for Resident Manger , Sander VANDELDEN for his help and cooperation... More 

Was this review helpful? Yes 1
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Yasser, Bonjour! We sincerely appreciate you taking the time to provide us your feedback. We pride ourselves on superior customer service and I am glad to see that our Housekeeping team members and Resident Manager went above and beyond to make your stay more comfortable. Looking forward to seeing you soon. Best regards and life is Magnifique! Fredrik Genberg... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW via mobile

Large room, large bath room, generous bath room amenities. Large swimming pool for my kids to swim. especially the Jacuzzi. Yoga is good.it will be better to have a yoga teacher. Really enjoy. Thank u

Was this review helpful? Yes 1
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Lawrance, Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and positive feedback. We also very much appreciate your patronage and look forward to being of service to you again soon.Merci. Best regards and life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich More 

Sydney, Australia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Our second visit to this Hotel was extremely disappointing, the service level of the room staff was dreadful even though we asked for service nothing materialised. Likewise the bar staff were not capable of mixing drinks and we had to wait for an excessively long time before our drink order was delivered. Such a shame as we were travelling with... More 

Was this review helpful? Yes
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Parbs, Thank you for your comments regarding your recent stay with us. Your recognition towards our Manager in the Club Millesime is well received and well appreciated. Thank you very much for the encouragement given as this truly motivates the team to upkeep the delivery of our services. I feel sorry to read your feedback on the ‘disappearance of... More 

thailand
1 review
2 of 5 stars Reviewed 1 week ago

1)Low quality breakfast esp. RICE is very hard for chewing. 2)Room service never bring me a newspaper in every morning even i told the check in counter and also tick in reservation form. 3)Why i have to stand in que for check in? i ve arrived late at midnight and feel tired . then in the morning i still see... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Boonchai, Thank you for your comments regarding your recent stay with us. The experiences you’ve highlighted are very meaningful for us to work with and I am pleased to inform you that we are reviewing and addressing each of them. I hope that you will give us another opportunity to be of service to you, so you could experience... More 

Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is very chic, it feels like we found Europe in China! From the beautiful design of the rooms, modern, sleek and fashionable to the great food and the elegant Executive Lounge,the amazing Spa and swimming pool, and the perfect location... this hotel ticked all the boxes! Made our business trip very enjoyable. We will definitely stay here again... More 

Was this review helpful? Yes 1
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Ms Paula, Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words and positive feedback. It is with much pleasure to read your appreciation to our hotel’s culture. Sofitel Guangzhou Sunrich is the only luxury hotel with a unique French feel for art and pleasure in Guangzhou. Our Club Millesime and... More 

Johannesburg, South Africa
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Sofitel is big, overly glitzy and not at the right level expected of five star establishments. Rooms are modern but the fittings invariably don't all work ,the shower is dismal with hot water taking time to come through and the cupboards impractical . Sleep quality is excellent though as is the breakast . The bar on the 8 th... More 

Was this review helpful? Yes
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Bonjour Mr. Alan Johannesburg, Bonjour! Thank you for your comments. We are so sorry to read that you did not enjoy your stay with us. Clearly ,the experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel and for that I sincerely apologize. We have reviewed your feedback in... More 

Chile
Top Contributor
65 reviews 65 reviews
46 hotel reviews
66 helpful votes 66 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked 2 rooms for 4 days, and they charged me as a deposit, 800 RMB per day, per rooms!!!!! never see that before. It is my 28th trip to China and I have visited many hotels in different cities, and it is the first time that I have this kind of situation. I will leave the hotel now and... More 

Was this review helpful? Yes
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Bonjour Roberto, Thank you for your comments regarding your recent stay with us. We will definitely look into the experiences that you have noted and make the appropriate corrections to smoothen the operations in Check-in area. We hope that you will give us another opportunity to be of service to you, so you could experience our service enhancements. Best regards... More 

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Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou
Hotel Style:
#5 Romantic Hotel in Guangzhou
#6 Family Hotel in Guangzhou
#9 Spa Hotel in Guangzhou
#9 Luxury Hotel in Guangzhou
#10 Business Hotel in Guangzhou
#82 Best Value Hotel in Guangzhou

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