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Sofitel Guangzhou Sunrich

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No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
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Sofitel Guangzhou Sunrich
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Sofitel Guangzhou Sunrich
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864 Reviews from our TripAdvisor Community

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Traveler rating
    528
    236
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    12
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (864)
  • Mar-May only
    (264)
  • Jun-Aug only
    (195)
  • Sep-Nov only
    (220)
  • Dec-Feb only
    (185)
All months
1 review
4 of 5 stars Reviewed 2 days ago NEW

Excellent Hotel. Both check inn and check out procedures were of 5 star standard. Staff attention at the reception was excellent too. I noticed one of your lady staff with a tag name Pauline. She was exceptionaly good at the time of check out.

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Guangzhou, China
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

This is a nice hotel that we found at an affordable price using ctrip. If you are looking for a clean, nice, convenient place to stay in Guangzhou, then this is a a good spot. That said, if you are easily weirded out by somewhat bizarre decor, then this might not be the place for you (try the Westin). There... More 

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FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Christopher, Thank you for taking the time to review our hotel. It is with much pleasure to read your appreciation to our hotel’s culture. Sofitel Guangzhou Sunrich is the only luxury hotel with a unique French feel for art and pleasure in Guangzhou. Hotel is located in Tianhe, the most dynamic financial and commercial district of Guangzhou. we have... More 

Terrigal, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We have been staying at this hotel since 2013, it has always been a great hotel, until now. At Reception there used to be a separate queue for Club Members, but no more. Because of my club status, we received an upgrade. The room air-conditioning was not functioning properly, it would not cool the room and at one stage turned... More 

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FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Guest, Bonjour! Thank you for taking time to review our hotel. It is through continuous feedback, from guests such as yourself, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. You shared about the A/C temperature which you did not find it cool enough in the room.... More 

2 of 5 stars Reviewed 4 days ago NEW

Was an ok place we went on a Tuesday night and the staff were sweet but not sure about what to do when my friend ordered a Pierre water. They brought a glass of warm lemon water. I know we didn't speak Chinese too well so we ordered in English. But overall the place was ok not as nice as... More 

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FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Jess, Bonjour! We sincerely appreciate you taking the time to provide us your feedback. Clearly ,the experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel and for that I sincerely apologize. English & French training are all taken place since then. Look forward to serving you soon.... More 

Hong Kong, China
1 review
1 of 5 stars Reviewed 6 days ago NEW

I have booked 3 rooms for 3 nights traveling with my family. The rooms of my aunt was found used cotton stick on the wall near the toilet, I called the operator asked for assistance, they sent the male room attendant, when he came he seems he didn't want to solve the problem, he said he is only take care... More 

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FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Kitfarroug, Bonjour! Thank you for your comments regarding your recent stay. I was disappointed to read the comments concerning complained issues about room cleanliness,room amenities refill, taxi service and restaurants. I will review these issues with our team and take steps to make sure that we get back on track. Please be assured that these comments are taken seriously... More 

Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is located in Tian He area where all the top and famous hotels are located. From the moment u see the hotel building,u will feel the good of the hotel. The lobby looks and feels very luxury with very high ceilings. When exiting from the lift to the room, u will feel the luxury of the hotel with... More 

Was this review helpful? Yes 2
FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Syarifuddin, Bonjour! It is with much pleasure to read your appreciation to our hotel’s culture. Sofitel Guangzhou Sunrich is the only luxury hotel with a unique French feel for art and pleasure in Guangzhou. Look forward to serving you soon. Best regards and life is magnifique. Fredrik Genberg General Manager Sofitel Guangzhou Sunrich More 

Shanghai, Shanghai, China
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in Sofitel Guangzhou for business, and got upgraded to the suite. Superb service, great amenities (fantastic swimming pool!) and convenience for business travellers, will definitely make Sofitel my choice when staying in GZ

Was this review helpful? Yes 2
FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Max, Thank you for your recent review of Sofitel Guangzhou Sunrich. I would like to thank you for your positive review and your kind words on swimming pool. Best regards and Life is Magnifique! Fredrik Genberg General Manager Sofitel Guangzhou Sunrich More 

Tuusula, Finland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Sofitel for 4 nights. Hotel is really nice and located in a walk distance to Guangzhou center. We did have junior suite with Club Millesime acces. Room was spacy and decorated with modern style. We did have some problems with aircondidition at first but staff did take care of poblem really quick. If you are travelling... More 

Was this review helpful? Yes 1
FredrikGenberg, General Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear ToniTKarlsson, Bonjour! Thank you for your comments regarding your stay with us. We have worked hard over the years to attract and maintain valued guests such as you. We take pride in the way that this hotel has transformed into the property it is today and that you repeatedly choose to stay with us whilst visiting Guangzhou. I would... More 

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