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Sofitel Guangzhou Sunrich

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No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
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15% off+ Free Breakfast
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1 room 1 adult
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Sofitel Guangzhou Sunrich
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1,040 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel - Good service especially in executive lounge. Service in Chinese Resturant is also up to standard. The Suite - nice bedroom, however the sitting room is without window. Fortunately, this time, I come for holiday, not for business. Check in and out - Overall it is fast and good. There is some problem on the room key.... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank simonclchan
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear simonclchan, Bonjour! Thank you for your comments. We are so sorry to read that you did not enjoy your stay with us. Clearly,the experience you described to the room key issue causes me concern. It does not represent the quality of service we strive for at our hotel, and for that I sincerely apologise. I have reviewed your feedbackwith... More 

Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Its the experience that keeps me coming back to the hotel. By far the best hospitality in Guangzhou. Mr Pierre makes sure his guests are not only well taken care of but also he keeps the hotel up to the industry standards. I am always at home away from home in Sofitel Guangzhou. The Guest Relations team are always there... More 

Helpful?
3 Thank fieqri23
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear fieqri23, Bonjour! Thank you for your comments regarding your stay with us. I very much appreciate you repeatedly choose to stay with us whilst visiting in Guangzhou. Your specific recognition towards Pierre, Ivy, Jade, Vlad and whole Front Office team is truly a great encouragement for their work, and for all staff in the hotel to look after our... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked this hotel for our business trip considering the fact that I am a Platinum Member of Le Club Accorhotels. It was my colleague's first time visiting China, and Guangzhou was our first stop. I couldn't have made a better decision than choosing the Sofitel Guangzhou Sunrich. I don't even know from where should I start writing this review,... More 

Helpful?
3 Thank FerLiu
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear FerLiu, Bonjour! Thank you for your wonderful remarks, which I have shared with our team. I very much appreciate your kind words, and positive feedback. I hope you have left our hotel ‘Feeling Magnifique’. Your special mention to Kitty truly is a great encouragement for her great work and for all the staff in the hotel to look after... More 

1 review
3 of 5 stars Reviewed 1 week ago

Hotel is nice, people is great but we had problems as the AC of the room was broken and the room was too cold... after some hours staff relocate us but we slept too late. We enjoyed the second room better

Helpful?
Thank Ricardo V
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Ricardo V, Bonjour! Thank you for your comments regarding your recent stay with us. I am sorry you were disappointed in some of our services. I will definitely look into AC issue that you have noted, and make the appropriate corrections to with our Engineering team We hope that you will give us another opportunity to be of service... More 

Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My experience at Sofitel Sunrich overall was fantastic. I have been going there for the last 5-6 years. The staff are among the best there is, always attentive, courteous, extremely helpful and always with a smile. When ever I visit Sunrich it is like coming home.

Review collected in partnership with Accorhotels.com

Helpful?
4 Thank 267graham17
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear 267graham17, Bonjour! Thank you for your comments regarding your stay with us. We have worked hard over the years to attract and maintain valued guests such as yourself. We take pride in the way that this hotel has transformed into the property it is today and that you repeatedly choose to stay with us whilst visiting in Guangzhou. I... More 

Annandale
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When we arrived, we were greeted as the 'lucky guests' of the day, and upgraded to a suite and offered complimentary breakfasts during our stay. This gave us an unexpected bonus and a delightful ending as the last stop on our journey home. We loved the aesthetic and ambience of Sofitel: it is elegant, the staff are warmly welcoming, the... More 

Review collected in partnership with this hotel

Helpful?
3 Thank gawaine99
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear gawaine99, Bonjour! Thank you for your remarkable words, which I have shared with our team. It is a great encouragement to our team. It is also with much pleasure to read your appreciation of our hotel culture. Sofitel Guangzhou Sunrich is the only luxury hotel with a unique French mood for art and pleasure in Guangzhou. Books, music and... More 

Jakarta, Indonesia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been staying here for many times. We were upgraded every time we stayed here (Accor Plus Platinum member). We had a nice sleep, the pillow and bed are excellent. Clean room, bathroom is well organized, even the lobby has a fantastic lay out. Excellent breakfast, a lot of choice, from asian food to western food. Will stay here... More 

Review collected in partnership with Accorhotels.com

Helpful?
4 Thank wandi0911
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear wandi0911, Bonjour! Thank you for your comments regarding your stay with us. We try very hard to provide good quality accommodations, gastronomy and well maintaining facilities over the years to attract and keep valued guests such as yourself. We take pride in the way that this hotel has transformed into the property it is today and that you repeatedly... More 

Brisbane Region, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There was four of us We had been traveling for business for a week, lots of planes and hotels So we booked into the club millesime The rooms were the best on our trip would stay again But what made our stay special was the club staff Angela Yin went out of her way to make us feel comfortable, and... More 

Helpful?
3 Thank Cliff E
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Cliff E, Bonjour! Thank you for your recent review of Sofitel Guangzhou Sunrich. I would like to thank you for your positive review and your kind words. I am glad to see that our team members went above and beyond to make your stay more memorable experiences. Your specific recognition towards Angela Yin definitely is a great encouragement for... More 

Hong Kong Region, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The magic moment started from Kitty of Front Office upgrading my superior room to Luxury Room to celebrate our 35th wedding anniversary. Jade of Guest Relation welcomed us at the reception with her warmhearted professional service giving guides of travelling to the Guangzhou Tower with her own photos. It was so amazing and touching when we stepped inside the room... More 

Helpful?
4 Thank Sam Y
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Sam Y, Bonjour! I sincerely appreciate you taking the time to provide us with your feedback. We pride ourselves on superior customer service and I am glad to see that our team members Kitty and Jade went above and beyond to make your stay more memorable experiences. Your specific recognition is a great encouragement for all staff in the... More 

London, United Kingdom
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful and very well appointed hotel....very comfortable rooms and excellent service especially on the club floor....lovely breakfast served in the lounge and also cocktails and snacks in the eve.... Gym and pool are fine . My only let down which often the case is the standard of the western style reastauranrts in the hotel...these always soon to be mediocre and... More 

Helpful?
3 Thank Dansimons
SandervanDelden, Manager at Sofitel Guangzhou Sunrich, responded to this review

Dear Dansimons, Bonjour! Thank you for taking the time to review our hotel. I very much appreciate your kind words, and positive feedback. I hope you have left our hotel ‘Feeling Magnifique’. I also appreciate your patronage and look forward to being of service to you again soon. Life is Magnifique! Sander van Delden Resident Manager More 

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