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All 2,796 Guangzhou hotels

Sheraton Guangzhou Hotel

5.0 of 5 Hotel   |   No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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Ranked #11 of 2,796 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Caveman60 Newcastle, Australia
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230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Newcastle, Australia
Contributor
20 reviews 20 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

There is so much that is excellent about this hotel. The service, location, rooms, food - is everything that you expect from a 5 star hotel. The beds are SUPER comfortable. But, and this is a deal breaker for me, they CHARGE for Wifi in the room. what year are they living in? The Chinese 3 star hotels even don't... More

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Caveman60, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

Le Cannet, France
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to Guangzhou for business trip and stayed three nights in this hotel. Lobby and entrance is beautiful, you have shops in the lobby level, and it is very nice. All the facilities are there, rooms are very clean and well furnished, high quality standard. Everything that you should find in such 5 stars hotel is there. Service is excellent... More

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Serge M, We appreciate your kind feedback and are delighted to hear how much you are enjoying your stay at The Sheraton Guangzhou Hotel. Thank you for sharing with other travelers of your experience. It is rewarding for our team to read and know that you enjoy our services we provide and even took time to share it while... More

Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all, the service was excellent, and so were the rooms. However, it is too expensive for what you get. Wifi was not entirely free...internet was only free at the reception which was annoying, because cheaper 3 star hotels offer free in-room wifi. Secondly, we booked it with breakfast and breakfast only. As a result, when we decided to... More

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Jagishxoxo, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

shenzhen
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Me and my friend just decided to have a weekend escape in Guangzhou. This lovely hotel is located at the very central, surrounded by numbers of commercial centres. We were arranged to live in the executive floor, which was a very high level floor. We really enjoyed the view from our room, the vision was so great!The room was also... More

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear yesshuo, Thank you for choosing Sheraton Guangzhou Hotel and sharing your stay experience. It is wonderful to read your reviews and hear the time you enjoyed while staying with us. I am delighted that your stay was enjoyable and thank you especially for highlighting the services you enjoyed including the rooms, location, and hospitality from our team. I will... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This Sheraton was perfectly located, very clean, very nice appearance. The staff was extremely helpful and professional. Thanks for making this a great vacation stay. I will most definitely stay here again and highly recommend to anyone visiting Guang Zhou. We love this hotel so much.

Was this review helpful? Yes 1
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Joyce W, Thank you for your time to share your feedback about your recent stay. We are pleased that you chose to spend your days at Sheraton Guangzhou Hotel. It is a pleasure to read the wonderful things you mentioned including our location, facility and food and beverage we provide at our Hotel. Joyce W, your feedback is much... More

Hong Kong, China
Top Contributor
53 reviews 53 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pros: - location: very central location accessible from exit D of Tiyu West subway station and attached to a large shopping mall with an AEON supermarket in the basement - service: staff is polite and helpful in general - hotel restaurants: Yue restaurant on the premises is a must-go for Chinese dim sum; high quality food and tea, spacious setting,... More

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear ToniYuen, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 17, 2014

As everyone said the entry was amazing, room were ok, bed was horrible- not a sweet sleep, noise on the 27th floor from the road. The lounge was weak, very limited food, not much of what they had n most trays were empty, but even rice and this is China. .... strange.. just missing something there for sure

Was this review helpful? Yes 2
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear SkyFactory, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More

Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 12, 2014

Stayed there during the CANTON FAIR 2014. First impression- love the huge atrium lobby. went into the room, Room was great, big, comfy bed, huge bathroom. i liked it when they have a separate shower cubicle. The in-room slippers were good- not the thin paper type of in room slippers. 2 things i loved about the room: 1. powerful hair... More

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear fruitjunkie, Thank you for your time to share your feedback about your recent stay. We are pleased that you chose to spend your days at Sheraton Guangzhou Hotel. It is a pleasure to read the wonderful things you mentioned including our location, facility and food and beverage we provide at our Hotel. Fruitjunkie, your feedback is much appreciated by... More

San Diego, California
Top Contributor
57 reviews 57 reviews
53 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 4, 2014

I spend 3 nights here. First, the location is really good and easy to access restaurant, store and anywhere. 2nd, the staff was quite helpful, which was a definitely plus. 3rd, room is also very good, the bath room was spacious, just love it.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Machilus, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More

New York City, New York
Top Contributor
173 reviews 173 reviews
148 hotel reviews
316 helpful votes 316 helpful votes
5 of 5 stars Reviewed July 27, 2014

I am a Starwood Platinum member and I absolutely felt recognized staying at the Sheraton Guangzhou. The hotel feels very new, with an expansive lobby and connecting shopping mall. At check-in I was told due to my SPG Platinum I had been double upgraded to a suite. The room, 2001, was magnificent, with a living room/dining room, separate office, separate... More

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More

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Additional Information about Sheraton Guangzhou Hotel

Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
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