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Sheraton Guangzhou Hotel

#6 of 2,831 Hotels in Guangzhou
Certificate of Excellence
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No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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Sheraton Guangzhou Hotel
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Sheraton Guangzhou Hotel
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272 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doha, Qatar
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I started off my experience with this hotel by ordering an airport pickup for 700RMB and I felt like it was a total ripoff (Uber does it for a flat rate of 300 for a similar car). I was a little ticked but it had to be done. However, from the moment I stepped into the hotel I was smiling... More 

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Wellington, New Zealand
Top Contributor
302 reviews 302 reviews
118 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Sheraton Guangzhou has been open now for more than three years and the last time I was in Guangzhou, it wasn’t open and I just walked past the sign saying that it was coming! So it’s still a relatively new hotel and without a doubt, it’s in a superb location! The huge Tee Mall or right next door with... More 

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Twin Cities
Top Contributor
80 reviews 80 reviews
31 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Two nights in this hotel and I wish I could stay longer. The rooms are very large with soaking tub, work space and walk in shower with rain shower head (pressure was almost painful). Hotel opened in 2011 (?). Feels like Sheraton's latest brand refresh. Very modern and comfortable. Italian restaurant is good. Breakfast features a very wide range of... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Dave G, Thank you for taking your time to review our hotel. We appreciate your valuable comments and we are happy that you had a wonderful stay with us. We apologize for the unavailability of the A/C, and we have taken immediate action to investigate this further, as we would appreciate the chance to prevent similar events from occurring.... More 

Tijuana, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I switched to this hotel when it first opened in Guangzhou a few years ago and was not disappointed, it is new, located perfectly in the best area of the city adjacent the sports centre and joined access to the Tee Mall for shopping and really good restaurants. The Metro is directly underneath. The People are great, they try to... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Steve B, Thank you so much for taking time to share your comment on Tripadvisor regarding your recent stay at Sheraton Guangzhou Hotel. We are delighted to hear that you have enjoyed your stay here. We will share your words with our team. Once again, thank you for your recommendation and we are looking forward to welcoming you back... More 

Top Contributor
124 reviews 124 reviews
35 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

New hotel, centrally located. Spacious room. Hotel is attached to big mall. Nearby there are lots of restaurants, cafe, a cinema, McDonald's, Starbucks, Hagen dazz, foot massage etc. nice chinese restaurant in the hotel and lobby lounge.

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. More 

Dusseldorf, Germany
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have only been there once but the overall impression was very good. The rooms are great, spacious and comfortable. For those interested in swimming, there is a spacious pool area on the fourth floor, where the gym and spa are also located. The lobby bar is comfortable and has also a reasonable selection of food, and in the evening you... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, restaurants as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you... More 

Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Back to GZ for work trip and tried Sheraton this time (stated at Hyatt the last time). Everthing worked out well except the checking in was really slow. And the breakfast starts at 630am was bit late as I start my day very early and 6am or before that would be better. The plus was the gym was 24 hrs.... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you for taking your time to review our hotel.We appreciate your valuable comments and we are happy that you had a wonderful stay with us. We apologize for the C/I service not meet your requirement, as well as the breakfast start time. We will convey your opinion to related department head to follow up. We would like... More 

East Greenwich, Rhode Island
Top Contributor
170 reviews 170 reviews
127 hotel reviews
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I recently stayed a few nights at the Sheraton Guangzhou in the Tianhe district of Guangzhou. This is a very large modern business hotel located in a great lively and safe part of town. The hotel is attached to a HUGE shopping mall and right near a subway station. (There is a Starbucks and Costa Coffee right inside the mall!!!)... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear ChewInRI, Thank you so much for taking time to share your comment on Tripadvisor and we are glad to know that you are satisfied with our location, service and facilities. We sincerely apologize for some unsatisfactory experience in restaurant. We have shared these to F&B department as we would appreciate the chance to offer better service and product in... More 

Top Contributor
64 reviews 64 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Quite a good hotel in Guangzhou. Good location, helpful staff and everything you need. The rooms were a good size, well appointed with a reasonable offering for room service that arrived within the 30 minutes advised and hot. Check out was fast and efficient and without error.

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear AWWA_66, Thank you so much for taking time to share your comment on Tripadvisor regarding your recent stay at Sheraton Guangzhou Hotel. We are delighted to hear that you have enjoyed your stay here. We will share your words with our team. Once again, thank you for your recommendation and we are looking forward to welcoming you back to... More 

como
Top Contributor
197 reviews 197 reviews
81 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Visiting China frequently for the past seven years has taught me a lot about hotels . This is one of the country where services, spaces and amenities are at the highest level . This hotel that enjoys an enviable location , with a tube station just five metres away from its doors and superb shopping mall just all around ,... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear enricoallievi, Thank you so much for taking time to write a review in Tripadvisor and we are glad to know that you are satisfied with our location and spa service. We sincerely apologize for the unsatisfactory experience during your stay here. We have shared these information to our management, as we would appreciate the chance to offer better service... More 

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