We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Guangzhou Hotel

5.0 of 5 No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Hotel website
Hotel deals
Special Price
$50 off room rate
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Sheraton Guangzhou Hotel
Professional photos View all
Browse nearby
Sheraton Guangzhou Hotel
Write a Review

252 reviews from our community

Traveler rating
    135
    92
    16
    7
    2
See reviews for
18
20
9
144
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (252)
  • Mar-May only
    (72)
  • Jun-Aug only
    (57)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (50)
All months
Bangkok
Top Contributor
52 reviews 52 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel as its usually be. The location is a bit far off the city though there is big and nice shopping mall nearby. Hotel is very clean and very well set up. Staffs are with exceptional services and good English.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear FongBangkok, Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. From Assistant MarCom Director Sheraton Guangzhou Hotel More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a club room very near the top of the building, great city views. Club lounge with plenty of food and drink on offer and helpful staff. Pool area is quite large and good fitness centre, not many people using either. Plenty of things close by if you don't want to travel, however taxis are cheap to go anywhere.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Alan88611, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming... More 

San Francisco Bay Area, Us
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I will say this is the best Sheraton Hotel that I have ever stay at!! Room is nice a clean.. big.. nice view of the city, plus the staff are very friendly.. even the need to charge wi-fi but they offer me for free. The location is just above the MTR station.. I very enjoy my stay. I also use... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear CanCan40, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Sydney, Australia
Top Contributor
62 reviews 62 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time in Guangzhou and so pleased a Sheraton is there. It is only a few years old I was told. I had a very large multi-room club suite, huge separate living area, office room, massive bedroom and 2 bathrooms. All amenities top class as you would expect in a new Sheraton. Gymnasium well equipped. Service was generally pretty good,... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear shanosV8, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding facilities. It is regrettable that the service did not meet your expectations. Your comment is valuable to us and we will share it with our team. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards,... More 

South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

the rooms are excellent and comfortable, really enjoy the saty! the staffs were very well trained and helpful, especially at the restaurant, good food and good service. and by the way the location of the hotel is super!

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear y l, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel has the best location in Guangzhou city. All staffs are nice and helpful! The room is clean and has good facilities. Also, really enjoy the experience at the fitness center! It should be my first choice in Guangzhou city.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sosophiaaaa, Thank you so much for choosing to stay at Sheraton Guangzhou Hotel while you’re travelling to Guangzhou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again. Best regards, Sheraton Guangzhou Hotel More 

Amsterdam, The Netherlands
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Modern and very comfortable hotel. Didn´t encounter any negative experience. Staff is very helpful and friendly. Nice pool and gym area. Rooms are spacious and very clean. The Italian restaurant in the 1st floor is a good alternative to Chinese food.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Fgrajal, Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. Best regards, Sheraton Guangzhou Hotel More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
11 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed November 11, 2014

Background Research Being new to Guangzhou dictates the necessity to read some books, look at the reviews of people that have stayed in the hotel and my personal experience with the brand name, finalize my choice. Of course, with travel experience and a geographical appreciation, helps. Pre arrival I, had consulted the hotel website and wrote in. Surprisingly, most of... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Mr. Tengkin, Thank you so much for your great review and sharing your experience with us. We are very pleased to see your comments regarding the good location, facilities as well as our service. We apologize that we have not managed to meet your expectations regarding part of our guest service and hardware. We have already forwarded your advice... More 

Hong Kong Region, China
1 review
5 of 5 stars Reviewed November 10, 2014 via mobile

Very convenient location, excellent service, high speed internet and will definitely come back for business and leisure purpose

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Mr. Tom, Thank you so much for choosing to stay at Sheraton Guangzhou Hotel while you’re travelling to Guangzhou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again. Best regards, Sheraton Guangzhou Hotel More 

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 10, 2014

We've stayed in other Guangzhou 5 star hotels and decided to try the Sheraton in Tianhe Rd last weekend. Service was good from most staff, with the reception able to upgrade our room to level 32 using some SPG points. The lower corner room on level 22 was a good layout, but there was too much traffic noise from Tianhe... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Mr. Ian L, Thank you for taking your time to review our hotel. We appreciate your valuable comments regarding the good location as well as our service. We would like to thank you again for sharing your experience with us, and we are certainly looking forward to welcome you back to Sheraton Guangzhou Hotel. Best regards, Sheraton Guangzhou Hotel More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Guangzhou Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Guangzhou Hotel

Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood APAC, Hotels.com, Orbitz, Agoda, Cheap Tickets, TripOnline SA, Despegar.com, Ctrip TA, Travelocity, Odigeo and Tingo so you can book your Sheraton Guangzhou Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Luxury Hotel in Guangzhou
#6 Spa Hotel in Guangzhou
#8 Romantic Hotel in Guangzhou
#8 Business Hotel in Guangzhou
#10 Family Hotel in Guangzhou
#102 Best Value Hotel in Guangzhou

189 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (122)
Viewed
Hotel & grounds (11)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Room/suite (26)
Viewed
Bathroom (10)
Viewed
View from room (7)
Viewed
Other (63)

Management photos: Courtesy of the property manager

Viewed
All management photos (68)
Viewed
Hotel & grounds (8)
Viewed
Dining (14)
Viewed
Pool/beach area (5)
Viewed
Business center/function rooms (4)
Viewed
Bathroom (1)
Viewed
Room/suite (6)
Viewed
Other (30)
Hotels you might also like...
Check In Check Out
Price Your Stay