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Sheraton Guangzhou Hotel

#11 of 2,846 Hotels in Guangzhou
Certificate of Excellence
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No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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1 room 1 guest
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Sheraton Guangzhou Hotel
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299 Reviews from our TripAdvisor Community

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Traveler rating
    156
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
  • All months
    (299)
  • Mar-May only
    (90)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (73)
  • Dec-Feb only
    (60)
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Shanghai, China
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night in this hotel on a business trip. Check in was friendly and efficient. They claimed that I was upgraded but I am not 100% sure. The room that I got was spacious and with a good view. Equipped inline with expectation. Bed was comfortable. Breakfast was good with the selection you can expect from a decent business... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear clemenzaist, Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. Best Regards, Sheraton Guangzhou Managment Team More 

Tokyo, Japan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

First time stay in Sheraton Guangzhou Hotel which is near by my business appointment, good size of guest room, good breakfast with many choices, polite staff in hotel Lobby and room maid, and the price I paid was very reasonable. I shall stay here again for my next visit.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Hiromikobayashi73, Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. Best Regards, Sheraton Guangzhou Managment Team More 

Shanghai, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The hotel is quite old, especially the furniture of the hotel. There is even a hole on my curtain. Not worth the price they charged. Staff are not friendly enough, especially towards SPG member, since one of the staff told me there are too many platinum member here. Very disappointed at the stay here, will not live in this hotel... More 

Was this review helpful? Yes 1
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Leon S, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can... More 

Guangzhou, China
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I am sending this review from the Sheraton in Guangzhou. It is destined to travelers either staying in this hotel or poeple doing their shopping in this vast erea of shopping malls surrounding the Sheraton. If it happens you are there during Lunch time and need a break I highly recommend you to visit the YUE Chinese restaurant located on... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Slim N Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. Hotel Management Team More 

Germany
Level Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 30, 2015

Did recently stay for business in the Sheraton Guangzhou Hotel. Hotel well located, close to a metro station and a mall, with different food options. Check in and out process was smooth. Staff friendly. Room of decent size, clean, modern bathroom. Bed was comfortable, room equipped with AC, flat TV, safety box etc. Different restaurants available in the hotel. Dinner... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear TravelALot1061, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our restuarants. We are sorry the wifi service can not meet your satisfaction, we have already report to related department for further investigation. We are very happy to have you with us and... More 

Singapore, Singapore
Level Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed July 5, 2015

Highly recommended. Sheraton Guangzhou is very well-situated, clean, spacious, comes with every amenities and there's really nothing to complain about it! 1) location There's a subway station right outside the hotel and it serves a few lines! It is also next to a mall (Tee-mall), but the real shopping is located in the long stretch of underground mall (under the... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear haejina, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, our guest room as well as our restaurant . We will share your comments with related department to encourage them.We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Sheraton Guangzhou Hotel Marketing Communication Assitant... More 

Phuket, Thailand
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 3, 2015

Stayed there for one night and it was no surprise efficient service. Room well organized, lots of plugs, nice view and good desk to work. Breakfast with a good selection of local and international dishes. Location is convenient next to the shopping mall and stadium.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Hakunamaatata, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, our guest room as well as our restaurant . We will share your comments with related department to encourage them.We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Sheraton Guangzhou Hotel Marketing Communication Assitant... More 

Bangkok, Thailand
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 21, 2015

Stayed there in the past and just recently. Warm welcome and subject to your booking very individual treatment and dedicated persons assigned to you. Like the room and also the quality of cleaning. However check out was not too pleasant as apparently the front desk and the concierge for transport are not in sync and couldn't find reservation in the... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Hofmar, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More 

Dubai, United Arab Emirates
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 18, 2015

Great location to stay in Guangzhou. Helpful front desk and housekeeping staff. The coincerge was exceptional. Couple of staff at the coincerge go the extra mile to ensure satisfaction levels are met. The hotel is attached to the mall and makes it more convenient with the direct access. Very disappointed with the wi-fi service. The wi-fi was never seamless, each... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Thomas K, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, as well as our front desk and coincerge service. We are sorry the wifi service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the... More 

Mt Eliza, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 14, 2015

I have been to China many times since 1976 and experience has taught me never to cut corners when it comes to accommodation in that country. If you do there is always a price to pay and sometimes it can be very high. My wife and I returned to Guangzhou on this trip for the first time since 1978 and... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Rob25436, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

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