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Sheraton Guangzhou Hotel

#8 of 2,830 Hotels in Guangzhou
Certificate of Excellence
No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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Sheraton Guangzhou Hotel
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280 Reviews from our TripAdvisor Community

Traveler rating
    148
    105
    18
    7
    2
See reviews for
19
22
10
165
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
  • All months
    (280)
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    (90)
  • Jun-Aug only
    (57)
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    (73)
  • Dec-Feb only
    (60)
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

I organised to be picked up from the airport by a hotel car. This was handled very well and both the staff member and the driver were very accommodating. The check in was also handled efficiently by the Manager no less, and in no time at all I was enjoying the benefits of my room. This hotel was very close... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Neil P Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. Best Regards, Sheraton Guangzhou Hotel More 

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in the hotel for two nights. Room was excellent and the king size bed extremely comfortable. Breakfast was included which was a mixture of Western and Asian and of a high standard. The hotel's swimming pool, gym, steam and sauna were first class and the perfect end to a hectic day.

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Clayton_3187, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good Rooms, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Shanghai, China
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice and the rooms are spacious but at the end when I needed help to get a taxi and the staff was terrible it took them 25 minutes as they were not willing to go a little out of the hotel to get them and they would let go the taxis as they were not even able... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Shl52, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thus we... More 

Melbourne
Contributor
15 reviews 15 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Yes the hotel is nice, clean and spacious rooms, but that's what you'd expect from a 5 star Western hotel in Guangzhou. The absolute downfall was the food at the Italian restaurant Bene. It was all you can eat buffet style at best and definitely not up to standard for a 5 star hotel. What I can't stand when there... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you for taking the time to review our hotel. We appreciate your comments regarding the good location. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thus we would like to thank you... More 

New Delhi, India
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in Sheraton Guangzhou in First week of May,2015. As it was my first trip to China, I was little skeptical about the place but staff of the hotel made it one the most enjoyable stays in any hotel ever. On arrival, I was greeted right at the taxi by bell staff who took my bag and guided me... More 

Was this review helpful? Yes 1
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, service, facilities as well as food offer. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward... More 

Doha, Qatar
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2015

I started off my experience with this hotel by ordering an airport pickup for 700RMB and I felt like it was a total ripoff (Uber does it for a flat rate of 300 for a similar car). I was a little ticked but it had to be done. However, from the moment I stepped into the hotel I was smiling... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Earnings, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Wellington, New Zealand
Top Contributor
303 reviews 303 reviews
118 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed April 20, 2015

The Sheraton Guangzhou has been open now for more than three years and the last time I was in Guangzhou, it wasn’t open and I just walked past the sign saying that it was coming! So it’s still a relatively new hotel and without a doubt, it’s in a superb location! The huge Tee Mall or right next door with... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear RayC888, Thank you so much for choosing to stay at Sheraton Guangzhou Hotel while you’re travelling to Guangzhou! We are very happy that you have a wonderful stay and thank you to share your experience with us. We are delighted that your stay was enjoyable and thank you especially for highlighting the services you enjoyed including the rooms, location... More 

Twin Cities
Top Contributor
87 reviews 87 reviews
34 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 20, 2015

Two nights in this hotel and I wish I could stay longer. The rooms are very large with soaking tub, work space and walk in shower with rain shower head (pressure was almost painful). Hotel opened in 2011 (?). Feels like Sheraton's latest brand refresh. Very modern and comfortable. Italian restaurant is good. Breakfast features a very wide range of... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Dave G, Thank you for taking your time to review our hotel. We appreciate your valuable comments and we are happy that you had a wonderful stay with us. We apologize for the unavailability of the A/C, and we have taken immediate action to investigate this further, as we would appreciate the chance to prevent similar events from occurring.... More 

Tijuana, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

I switched to this hotel when it first opened in Guangzhou a few years ago and was not disappointed, it is new, located perfectly in the best area of the city adjacent the sports centre and joined access to the Tee Mall for shopping and really good restaurants. The Metro is directly underneath. The People are great, they try to... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Steve B, Thank you so much for taking time to share your comment on Tripadvisor regarding your recent stay at Sheraton Guangzhou Hotel. We are delighted to hear that you have enjoyed your stay here. We will share your words with our team. Once again, thank you for your recommendation and we are looking forward to welcoming you back... More 

Top Contributor
153 reviews 153 reviews
41 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 6, 2015

New hotel, centrally located. Spacious room. Hotel is attached to big mall. Nearby there are lots of restaurants, cafe, a cinema, McDonald's, Starbucks, Hagen dazz, foot massage etc. nice chinese restaurant in the hotel and lobby lounge.

Was this review helpful? Yes 1
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. More 

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