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Sheraton Guangzhou Hotel

#9 of 2,845 Hotels in Guangzhou
Certificate of Excellence
Hotel website
No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
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Sheraton Guangzhou Hotel
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Sheraton Guangzhou Hotel
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288 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • All months
    (288)
  • Mar-May only
    (90)
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    (65)
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    (73)
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Phuket, Thailand
Level Contributor
66 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed there for one night and it was no surprise efficient service. Room well organized, lots of plugs, nice view and good desk to work. Breakfast with a good selection of local and international dishes. Location is convenient next to the shopping mall and stadium.

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Bangkok, Thailand
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed there in the past and just recently. Warm welcome and subject to your booking very individual treatment and dedicated persons assigned to you. Like the room and also the quality of cleaning. However check out was not too pleasant as apparently the front desk and the concierge for transport are not in sync and couldn't find reservation in the... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Hofmar, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations that previous Starwood Hotels have provided for you. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review... More 

Dubai, United Arab Emirates
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location to stay in Guangzhou. Helpful front desk and housekeeping staff. The coincerge was exceptional. Couple of staff at the coincerge go the extra mile to ensure satisfaction levels are met. The hotel is attached to the mall and makes it more convenient with the direct access. Very disappointed with the wi-fi service. The wi-fi was never seamless, each... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Thomas K, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, as well as our front desk and coincerge service. We are sorry the wifi service did not meet your expectation and we will report it to related department for further investigation, as we would appreciate the... More 

Mt Eliza, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been to China many times since 1976 and experience has taught me never to cut corners when it comes to accommodation in that country. If you do there is always a price to pay and sometimes it can be very high. My wife and I returned to Guangzhou on this trip for the first time since 1978 and... More 

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Rob25436, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Hong Kong, China
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This has to be the best SPG property in Guangzhou. Next door to the t mall and the metro. Super convenient to get to from the GZ east train station. The staff at the hotel are very helpful, and if you access the club floor, the staff are extremely helpful. I have had excellent service from Rita, Daniel and Yannis.... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Derrick1230 We appreciate your kind feedback and are delighted to hear how much you are enjoying your stay at The Sheraton Guangzhou Hotel. Thank you for sharing with other travelers of your experience. It is rewarding for our team to read and know that you enjoy our services we provide and even took time to share it while you’re... More 

Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed May 27, 2015

I organised to be picked up from the airport by a hotel car. This was handled very well and both the staff member and the driver were very accommodating. The check in was also handled efficiently by the Manager no less, and in no time at all I was enjoying the benefits of my room. This hotel was very close... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Neil P Thank you so much for your review and we appreciate you taking the time to post such positive comments. It’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to Sheraton Guangzhou Hotel. Best Regards, Sheraton Guangzhou Hotel More 

Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 25, 2015

Stayed in the hotel for two nights. Room was excellent and the king size bed extremely comfortable. Breakfast was included which was a mixture of Western and Asian and of a high standard. The hotel's swimming pool, gym, steam and sauna were first class and the perfect end to a hectic day.

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SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Clayton_3187, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good Rooms, facilities as well as our service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to... More 

Shanghai, China
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 17, 2015

The hotel is nice and the rooms are spacious but at the end when I needed help to get a taxi and the staff was terrible it took them 25 minutes as they were not willing to go a little out of the hotel to get them and they would let go the taxis as they were not even able... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Shl52, Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet the expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thus we... More 

Melbourne
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 13, 2015

Yes the hotel is nice, clean and spacious rooms, but that's what you'd expect from a 5 star Western hotel in Guangzhou. The absolute downfall was the food at the Italian restaurant Bene. It was all you can eat buffet style at best and definitely not up to standard for a 5 star hotel. What I can't stand when there... More 

Was this review helpful? Yes
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you for taking the time to review our hotel. We appreciate your comments regarding the good location. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thus we would like to thank you... More 

New Delhi, India
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed May 12, 2015

I stayed in Sheraton Guangzhou in First week of May,2015. As it was my first trip to China, I was little skeptical about the place but staff of the hotel made it one the most enjoyable stays in any hotel ever. On arrival, I was greeted right at the taxi by bell staff who took my bag and guided me... More 

Was this review helpful? Yes 1
SheratonGuangzhou, Public Relations Manager at Sheraton Guangzhou Hotel, responded to this review

Dear Sir/Madam, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good location, service, facilities as well as food offer. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward... More 

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