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Four Points by Sheraton Guangzhou Dongpu

#29 of 2,830 Hotels in Guangzhou
Certificate of Excellence
No.1 Jingying Road, Dongpu Huicai Road, Tianhe District, Guangzhou 510660, China
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Four Points by Sheraton Guangzhou Dongpu
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Ranked #29 of 2,830 Hotels in Guangzhou
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 weeks ago
Denise W Cranston, Rhode Island
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242 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mandello del Lario, Italy
Top Contributor
643 reviews 643 reviews
139 hotel reviews
419 helpful votes 419 helpful votes
2 of 5 stars Reviewed yesterday NEW

I was here for business, and the location is convenient, we also ate late at night in the restaurant, and the food was decent, and the selection of beers better than in many other places. Once in the room tough I started noticing a lot of scratches on the the furniture, slight dirt in the corners, and all together a... More 

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Cranston, Rhode Island
1 review
3 of 5 stars Reviewed 4 weeks ago

It saddens me to write this review because i am a loyal SPG member and a repeat guest at this property. I stay annually in April for the Canton Fair. This April being my most recent visit. First, let me say, it is probably the cleanest hotel I have ever stayed in. The housekeeping staff is meticulous. I choose to... More 

Was this review helpful? Yes 1
Ronnzho, Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Thank you very much for choosing Four Points by Sheraton Guangzhou, Dongpu while you’re travelling in Guangzhou! We appreciate your detailed comments. We sincerely apologize for the unexpected experience you have had experienced during your stay, and we have taken immediate action to improve our service. We would like to thank you again for taking time to review our hotel... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 20, 2015

stayed 3 nights from 16-19th april '15 for the Canton Fair. had to take a late flight due to work commitments and eventually reached the hotel at about 3am. front desk said room type that i booked was full and proceeded to give me an upgrade to a single bedroom suite. however, this was only one night. the next 2... More 

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Ronnzho, Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Thank You for taking time to provide us with the feedback about your stay. We appreciate the comments that you have shared as it is the key to our continuous improvements. Sincerely, we certainly look forward to your return and providing the best renewal experience for your stay. More 

Hong Kong, China
Top Contributor
53 reviews 53 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed April 9, 2015

Let me begin by saying, the hotel breakfast here is amazing, you should be ordered to pay even for elite guests. I could come to this hotel, just for their breakfast. Rooms are decent, appreciate the suite upgrade, BUT hotel turns off AC when it's cooler outside, which to them is the norm. But the room gets extremely hot and... More 

Was this review helpful? Yes 2
Ronnzho, Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Thank You for taking time to provide us with the feedback about your stay. We are sorry to hear the experience and now we are taking immediate action to investigate this further. We appreciate the comments that you have shared as it is the key to our continuous improvements. Sincerely, we certainly look forward to your return and providing the... More 

Colombo, Sri Lanka
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 31, 2015

One of my best experiences during my latest trip to China. Went out of the way to advise me on my transport to Nansha and even found me a cab driver who was able to take me to the location with minor hiccups. That is a lot to say especially when you have to travel without knowing the language.

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Ronnzho, Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Glad to learn you enjoyed the great hotel at the right rate. Look forward to welcoming you back again in the near future More 

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 1, 2015

This is my second stay here in two years, each time to attend a trade show and exhibition in a nearby exhibition center in Guangzhou, South China. The hotel is basically good, nothing fancy or luxurious but it provides you a comfort away from your own comfortable bed. This is ideal for a business trip where you only need a... More 

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Ronnzho, Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Thank you so much for choosing to stay at Four Points by Sheraton Guangzhou, Dongpu while you’re travelling to Guangzhou! We are happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again. More 

Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 9, 2014 via mobile

this Hotel is possible my worst experiemce in 2014, a bit run down Unprofessional Service Limited Language Skills etc..........really not again. The Bar is horrible and expansive and the Restaurant Quality is the worst i have Seen in China.

Was this review helpful? Yes 1
Ronnzho, Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Sorry for the late respond. Thank You for taking time to provide us with the feedback about your stay. We are sorry to hear the experience and now we are taking immediate action to investigate this further. We appreciate the comments that you have shared as it is the key to our continuous improvements. Sincerely, we certainly look forward to... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2014 via mobile

Beautiful hotel! Great service! Nice and clean rooms! Western restaurant was delicious! Great big and delicious breakfasts. Chinese restaurant not so good. Very near canton fair! Great hotel for business! The neighborhood is not good

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Ronnzho, Public Relations Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Dear Guest, thank you so much for choosing to stay at Four Points by Sheraton Guangzhou, Dongpu while you’re visiting Canton Fair! We provide free shuttle between the exhibition centre and the hotel which takes only 30 minutes. We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking... More 

Minsk, Belarus
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 24, 2014

It was a good pick as a quiet business hotel within only 30 minutes of driving distance from Canton Fair. The rooms, areas, food and service corresponded to basic but high SPG level. The surroundings were nothing special, the only "sight" within walking distance being a Tesco supermarket.

Was this review helpful? Yes
Ronnzho, Public Relations Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Dear Guest, thank you so much for choosing to stay at Four Points by Sheraton Guangzhou, Dongpu while you’re visiting Canton Fair! We provide free shuttle between the exhibition centre and the hotel which takes only 30 minutes. We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 21, 2014

Although my review is a few weeks late. I would like to just say this hotel never ceases to amaze me. I love it I feel comfortable like it is home............ safe and all the people who work here can not do enough to help you. I will not stAY anywhere else because I know exactley the high quality I... More 

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Ronnzho, Public Relations Manager at Four Points by Sheraton Guangzhou Dongpu, responded to this review

Hi Zoey, thank you so much for choosing to stay at Four Points by Sheraton Guangzhou, Dongpu again while you’re travelling to Guangzhou! We are very happy that you have a wonderful stay and thank you to share your experience with us, we are looking forward to welcoming you back to our hotel again. More 

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