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Chateau Star River Hotel

No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
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1 room 1 adult
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175 Reviews from our TripAdvisor Community

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Sydney
Level Contributor
180 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed October 20, 2015

I have stayed at this Hotel previously. The breakfast available is excellent however I feel that it has become very expensive, so try and book with breakfast included. The rooms are very spacious with a huge bed that looked like 2 double beds together , and I have never seen such a large bed. The staff were extremely friendly and... More 

Helpful?
Thank RossCSydney
Sydney, Australia
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed September 21, 2015

its was a dream hotel from the service to the stuff they have 2 pools indoor and out clean i stay on the top level with a view to the river if you think cuangzhou is the place to stay in one word wowo

Helpful?
Thank Zvika C
Hong Kong, China
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed September 21, 2015

It is a usual 5-star hotel. The amenities and services are up to standard. There are good conference facilities The standard twin room I stayed in must be about 55 sq meters large. The bed is a bit too soft for my liking. The overall maintenance of the hotel is fine. The food in the hotel are ok but probably... More 

Helpful?
Thank Yan C
Sydney, Australia
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 5, 2015 via mobile

Frequently traveling China, on arrival very impressive, distinct lack of english across all aspects of the hotel, one exception the young guy who took my luggage to the room from Qingdao, he needs to promoted to the front desk or bar. Room was good and a massive bed (sleep 4), very comfortable. Few drinks in the bar and had dinner... More 

Helpful?
Thank Springkaaner
Shenzhen, China
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 3, 2015

Upon arrival the Bellboy was playing with his mobile phone instead opening the car door. Luckily it was the only mishap I can say about the hotel. Staff seems to be friendly and speaks good English, especially the operator had a really good English and delivered a good service. The breakfast is good but pretty average, but its everywhere like... More 

Helpful?
Thank Radi R
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. We value your comments! And will refer to the relevant department. We provide soft bad and hard bed in the room, if you would like to change, we can arrange the attendant to help you.Looking forward to serving you next... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 17, 2015 via mobile

I travel China 3 months a year, so now my way around,this hotel is very bad. Staff don't speak English. executive floor closed Not many eat/drink options.food not very good, service bad, and prices insane. Everything is very slow, takes 10 min to get a beer. White vine not cold, beer not very cold. Pool area no food/drink. Massage place... More 

Helpful?
Thank Sten O
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

Malaysia
1 review
1 of 5 stars Reviewed June 11, 2015 via mobile

I have never been such disappointed before for a 5 star hotel stay. Housekeeping staff thrown away my skin care sachet placed on shower rack. Called the manager on duty to report such incident and to my horror, his responses shocked me again. He is so reluctant to reply me when i put up a question asking why is this... More 

Helpful?
Thank Irene L
Vientiane, Laos
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 7, 2015

Great for Business travelers, conveniently located, hotel staff looking after all your needs and very helpful. Rooms are very clean, large beds, soft pillows to provide a great night sleep. Will recommend to my collegues

Helpful?
1 Thank John H
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Kuala Lumpur
Level Contributor
81 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed March 17, 2015

It is a gawdy hotel from the lobby all the way to the rooms. Leading hotel of the world chain should really review how they take in their partners. Hotel had a big conference on going throughout my stay and it was a dog fight every morning for breakfast and additional tables were put out all around the surrounding spaces... More 

Helpful?
Thank lous80
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

Hi, I stay at this hotel often when in Gguangzhou. The room is very comfortable and the hotel is beautiful. That said, I have stayed in numerous hotels that have achieved the status of "Leading Hotels of the World" and while the property achieves this title the staff are very poorly trained in customer service. They can be downright rude... More 

Helpful?
Thank Len W
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, we value your comments for our hotel, we will inform the related department that it involved, and enhance staff training. Thank you! Looking forward to serving you next time! More 

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