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Chateau Star River Hotel

No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
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Chateau Star River Hotel
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169 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
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    (49)
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Sydney, Australia
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Frequently traveling China, on arrival very impressive, distinct lack of english across all aspects of the hotel, one exception the young guy who took my luggage to the room from Qingdao, he needs to promoted to the front desk or bar. Room was good and a massive bed (sleep 4), very comfortable. Few drinks in the bar and had dinner... More 

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Shenzhen, China
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upon arrival the Bellboy was playing with his mobile phone instead opening the car door. Luckily it was the only mishap I can say about the hotel. Staff seems to be friendly and speaks good English, especially the operator had a really good English and delivered a good service. The breakfast is good but pretty average, but its everywhere like... More 

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marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. We value your comments! And will refer to the relevant department. We provide soft bad and hard bed in the room, if you would like to change, we can arrange the attendant to help you.Looking forward to serving you next... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

I travel China 3 months a year, so now my way around,this hotel is very bad. Staff don't speak English. executive floor closed Not many eat/drink options.food not very good, service bad, and prices insane. Everything is very slow, takes 10 min to get a beer. White vine not cold, beer not very cold. Pool area no food/drink. Massage place... More 

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marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

Malaysia
1 review
1 of 5 stars Reviewed June 11, 2015

I have never been such disappointed before for a 5 star hotel stay. Housekeeping staff thrown away my skin care sachet placed on shower rack. Called the manager on duty to report such incident and to my horror, his responses shocked me again. He is so reluctant to reply me when i put up a question asking why is this... More 

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Vientiane, Laos
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 7, 2015

Great for Business travelers, conveniently located, hotel staff looking after all your needs and very helpful. Rooms are very clean, large beds, soft pillows to provide a great night sleep. Will recommend to my collegues

Was this review helpful? Yes 1
marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Kuala Lumpur
Level Contributor
71 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed March 18, 2015

It is a gawdy hotel from the lobby all the way to the rooms. Leading hotel of the world chain should really review how they take in their partners. Hotel had a big conference on going throughout my stay and it was a dog fight every morning for breakfast and additional tables were put out all around the surrounding spaces... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 3, 2015

Hi, I stay at this hotel often when in Gguangzhou. The room is very comfortable and the hotel is beautiful. That said, I have stayed in numerous hotels that have achieved the status of "Leading Hotels of the World" and while the property achieves this title the staff are very poorly trained in customer service. They can be downright rude... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, we value your comments for our hotel, we will inform the related department that it involved, and enhance staff training. Thank you! Looking forward to serving you next time! More 

Atlanta
Level Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed January 17, 2015

Our company held a corporate event here and all aspects went off very well. Importantly, you have to set expectations for quality and service in this city, yet this hotel is approaching 5 star international standards. Breakfast buffet good with close to Western options and room had many amenities including WIFI.

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Beijing, China
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed November 18, 2014

Very nice hotel, good breakfast but limited choice for westerners (especially breads), and a working coffee machine that can really make cappuccino would not be asking too much. Getting showered by a mix of hot water and milk is not the best way to start a working day. The location is frankly not appealing, main thoroughfare just before the hotel,... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, and also thanks for your comment, we will report to the related department, we value your comment. Looking forward to serving you next time! More 

Portland, Oregon
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 26, 2014

Why I like this hotel is easy . . . The staff is friendly and sincere and truly just wants to answer your every need. The rooms are spacious, modern, trend correct if not a wee bit austentacious. Many conveniences, right at your fingertips. I'll say the bathrooms are amazing enough to never want to leave. A good long soak... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

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