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All 2,823 Guangzhou hotels

Chateau Star River Hotel

4.0 of 5 Hotel   |   No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
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Chateau Star River Hotel
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Ranked #96 of 2,823 Hotels in Guangzhou
A recent review
3 of 5 stars reviewed 3 weeks ago
Len W New York City, New York
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160 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hi, I stay at this hotel often when in Gguangzhou. The room is very comfortable and the hotel is beautiful. That said, I have stayed in numerous hotels that have achieved the status of "Leading Hotels of the World" and while the property achieves this title the staff are very poorly trained in customer service. They can be downright rude... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, we value your comments for our hotel, we will inform the related department that it involved, and enhance staff training. Thank you! Looking forward to serving you next time! More 

Atlanta
Top Contributor
65 reviews 65 reviews
35 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 17, 2015

Our company held a corporate event here and all aspects went off very well. Importantly, you have to set expectations for quality and service in this city, yet this hotel is approaching 5 star international standards. Breakfast buffet good with close to Western options and room had many amenities including WIFI.

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Beijing, China
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 18, 2014

Very nice hotel, good breakfast but limited choice for westerners (especially breads), and a working coffee machine that can really make cappuccino would not be asking too much. Getting showered by a mix of hot water and milk is not the best way to start a working day. The location is frankly not appealing, main thoroughfare just before the hotel,... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, and also thanks for your comment, we will report to the related department, we value your comment. Looking forward to serving you next time! More 

Portland, Oregon
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 26, 2014

Why I like this hotel is easy . . . The staff is friendly and sincere and truly just wants to answer your every need. The rooms are spacious, modern, trend correct if not a wee bit austentacious. Many conveniences, right at your fingertips. I'll say the bathrooms are amazing enough to never want to leave. A good long soak... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Saint Cloud, Minnesota
Top Contributor
50 reviews 50 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel is exquisite! A little tradition w/in a very modern motif. A little spendy but you only live once. The buffet had so much variety I didn't even know where to start! The staff are friendly and eager to help. No expense appears to have been spared in room accommodations and I loved it! If you want to feel... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Rio de Janeiro, RJ
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 11, 2014

Person who choose the Chateau Star River, will find quiet place, nice service and luxurious rooms! Don't forget the dinner buffet, all kind of international food, perfect! Also the outdoor pool, sauna and gym are perfect! I use to stay there since 2008 for my Guangzhou Fairs.

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Meise, Brabant, Belgium
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 1, 2014 via mobile

We only stayed 1 night, what a pity. Very nice hotel with excellent service. Rooms are excellent and beds are topclass!!! Of course the price is also not cheap, unfortunately... To be continued during our next visit.

Was this review helpful? Yes 2
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Oceano, California
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 30, 2013

This hotel was recommended to me by a co-worker and I finally listened. The hotel is beautiful and well kept. The staff is very pleasant and helpful. At times a bit too helpful but this is so much better than 'not helpful' enough. The rooms were clean and well maintained. The lighting could be a little better, brighter, however this... More 

Was this review helpful? Yes 3
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 17, 2013

I was visiting this hotel this month for business trip. All i can say is this hotel is Perfect high end place, with great accommodations. Clean, great service, nice room and good option of internal restaurants.

Was this review helpful? Yes 4
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Guangzhou, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 4, 2013

It's taken a few months to get over our experience at Chateau Star River. My husband booked this as a stay-cation on Valentine's weekend. The whole experience from start to end was a joke. This 5* hotel, like many things in China, was a fake. From fake Occitane soap in the bathroom to fake french wine in the restaurant, you... More 

Was this review helpful? Yes 4
marketing c, Marketing Specialist at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for your feedback. I'm sorry to hear about your staying which is not we expected. Regarding to the Grill Room, it is a special place in the hotel and you can require basic information from our staff. E-Cafe will have various food festivals within a year and there are Frecnch and South American Food Festivals in... More 

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Additional Information about Chateau Star River Hotel

Address: No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Chateau Star River Hotel 4*
Number of rooms: 307
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Hotel Style:
#41 Business Hotel in Guangzhou
#58 Luxury Hotel in Guangzhou
#103 Best Value Hotel in Guangzhou

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