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Chateau Star River Hotel

No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
Hotel amenities
Chateau Star River Hotel
Best prices for: 1 room 1 guest
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Ranked #88 of 2,830 Hotels in Guangzhou
A recent review
5 of 5 stars Reviewed April 7, 2015
John H Vientiane, Laos
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164 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vientiane, Laos
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 7, 2015

Great for Business travelers, conveniently located, hotel staff looking after all your needs and very helpful. Rooms are very clean, large beds, soft pillows to provide a great night sleep. Will recommend to my collegues

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marketing c, 客户关系经理 at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Kuala Lumpur
Top Contributor
71 reviews 71 reviews
47 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed March 18, 2015

It is a gawdy hotel from the lobby all the way to the rooms. Leading hotel of the world chain should really review how they take in their partners. Hotel had a big conference on going throughout my stay and it was a dog fight every morning for breakfast and additional tables were put out all around the surrounding spaces... More 

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marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel, we sorry to know your dissatisfied stay experience of our hotel. we value your comments for our hotel, we will inform the related department that it involved. Thank you! Looking forward to serving you next time! More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 3, 2015

Hi, I stay at this hotel often when in Gguangzhou. The room is very comfortable and the hotel is beautiful. That said, I have stayed in numerous hotels that have achieved the status of "Leading Hotels of the World" and while the property achieves this title the staff are very poorly trained in customer service. They can be downright rude... More 

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marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, we value your comments for our hotel, we will inform the related department that it involved, and enhance staff training. Thank you! Looking forward to serving you next time! More 

Atlanta
Top Contributor
71 reviews 71 reviews
36 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 17, 2015

Our company held a corporate event here and all aspects went off very well. Importantly, you have to set expectations for quality and service in this city, yet this hotel is approaching 5 star international standards. Breakfast buffet good with close to Western options and room had many amenities including WIFI.

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us. Looking forward to serving you next time! More 

Beijing, China
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed November 18, 2014

Very nice hotel, good breakfast but limited choice for westerners (especially breads), and a working coffee machine that can really make cappuccino would not be asking too much. Getting showered by a mix of hot water and milk is not the best way to start a working day. The location is frankly not appealing, main thoroughfare just before the hotel,... More 

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marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us, and also thanks for your comment, we will report to the related department, we value your comment. Looking forward to serving you next time! More 

Portland, Oregon
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 26, 2014

Why I like this hotel is easy . . . The staff is friendly and sincere and truly just wants to answer your every need. The rooms are spacious, modern, trend correct if not a wee bit austentacious. Many conveniences, right at your fingertips. I'll say the bathrooms are amazing enough to never want to leave. A good long soak... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Saint Cloud, Minnesota
Top Contributor
86 reviews 86 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel is exquisite! A little tradition w/in a very modern motif. A little spendy but you only live once. The buffet had so much variety I didn't even know where to start! The staff are friendly and eager to help. No expense appears to have been spared in room accommodations and I loved it! If you want to feel... More 

Was this review helpful? Yes
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Rio de Janeiro, RJ
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 11, 2014

Person who choose the Chateau Star River, will find quiet place, nice service and luxurious rooms! Don't forget the dinner buffet, all kind of international food, perfect! Also the outdoor pool, sauna and gym are perfect! I use to stay there since 2008 for my Guangzhou Fairs.

Was this review helpful? Yes 1
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Meise, Brabant, Belgium
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 1, 2014 via mobile

We only stayed 1 night, what a pity. Very nice hotel with excellent service. Rooms are excellent and beds are topclass!!! Of course the price is also not cheap, unfortunately... To be continued during our next visit.

Was this review helpful? Yes 2
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

Oceano, California
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 30, 2013

This hotel was recommended to me by a co-worker and I finally listened. The hotel is beautiful and well kept. The staff is very pleasant and helpful. At times a bit too helpful but this is so much better than 'not helpful' enough. The rooms were clean and well maintained. The lighting could be a little better, brighter, however this... More 

Was this review helpful? Yes 3
marketing c, Guest Relations Manager at Chateau Star River Hotel, responded to this review

Dear Guest, Thank you for taking time to provide your feedback regarding our hotel and your great support for us.Looking forward to serving you next time! More 

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