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All 2,797 Guangzhou hotels

The Westin Guangzhou

5.0 of 5 Hotel   |   No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
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The Westin Guangzhou
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Ranked #9 of 2,797 Hotels in Guangzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Russell B Essex, United Kingdom
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892 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Essex, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have just returned from a business trip to Guangzhou and I was extremely impressed with the staff and facilities at the Westin. From the moment we arrived to the moment we left we were very well looked after. I would definitely stay there again when I next need to visit this part of China.

Was this review helpful? Yes
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Russell, Thank you for taking your time to share your wonderful experience during your recent stay at The Westin Guangzhou and Thank you for your compliments and it is always a pleasure to welcome you back again. More

Atlanta, GA
Contributor
20 reviews 20 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was a bit disappointed in the Westin, after so many great hotel experiences in China. The location was amazing, but the service was average. If you're looking for a great place in the city try the somewhat new Four Seasons by the water -- the views alone are amazing, as are it's restaurants.

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear guest, Thanks you for selection The Westin Guangzhou for your recent stay and the comments posted regarding your stay are very much appreciated. We apologize that our service was not up to your expectation as we take this areas seriously. At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to... More

Shenzhen, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed 3 times now. Will come back again. In my opinion the most professional starwood hotel I have stayed at in Asia. I have never had even a small issue. The breakfast in the best in China. Real crepes and waffles. Whipped cream and berries and actual syrup, not the usual bowl of honey. Ham!!! Which is super... More

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Shanghai, China
Top Contributor
124 reviews 124 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This is a very nice hotel. Comfy beds. Great room service serving mostly western faire. The breakfast was nice with multiple chef stations for noodles, eggs etc. The concierge personnel were very helpful with directions. The hotel is not spic and span with dirt on window sills and baseboards in both the rooms and restaurant.

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Singapore, Singapore
Top Contributor
53 reviews 53 reviews
18 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 15, 2014

This is my 2nd visit. Nothing change. Still a nice hotel with Starwood standard. They offer me and my colleague to be at the same lavel even though my colleague is not starwood member. I still love the columbia coffee provided in room together with coffee maker. I think starwood has the best hotel coffee. I still dont like the... More

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear valued guest, Thank you for staying at The Westin Guangzhou and additionally we appreciated your constructive areas of review for which we will investigate your comments thoroughly and action accordingly as we take pride in being renowned for our superior service and quality of hotel. Hence, your comments have been addressed and highlighted to the service areas mentioned to... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 18, 2014

Stay here twice for my recent business trip, only 5-6 minutes walk to the East Train station & metro station. Pay about $50 extra for an executive suite on 37 floor and has great view to the park and the football field. This include free access to the 39th fl executive lounge, free wifi & breakfast. The breakfast & wifi... More

Was this review helpful? Yes 1
West Chester, Pennsylvania, United States
Top Contributor
76 reviews 76 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 17, 2014

One of the best services provided at this Westin and the Lounge is not half as bad either. I have stayed at this Westin multiple times in the past many years and this Westin recognizes your Starwood Status and treat you accordingly. For that it is appreciated.

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Shenzhen, China
Contributor
17 reviews 17 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

Just like every other Westin in China, the rooms are nice and it is a full 5 star hotel. The only thing special about this location is the service. This hotel provides the best service I have experienced from any Starwood hotel. They brought me whatever I needed quickly and with a genuine smile. The bar was great but overpriced.... More

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear YosefN, Thanks for your comments and compliments. We are delighted to read that you had an enjoyable stay with us. At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future. More

Hong Kong, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

I stayed in Westin GZ two weeks ago. The hotel is located in a good location, just next to GZ East train station. The check-in process by Jelly, FO team was very smooth and fast. She was very kind and helpful. My room was on 32 floor with an amazing view, which was face to FC GZ Stadium. I enjoyed... More

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 10, 2014

My partner and I stayed here during the Canton Fair 2014. We knew we wouldn't have a pleasant stay when our initial e-mail communication contact with The Westin Guangzhou hotel after booking online directly were ignored! Prior to our stay (1 month in fact), we had attempted to contact the hotel to enquire/book buffet breakfast for 2. After not hearing... More

Was this review helpful? Yes 2
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for your feedback following your recent stay at The Westin Guangzhou. We sincerely apologize for the inconvenience and service lapse that you received during your stay. Please be assured we are following up with our relevant Department Heads to ensure this does not happen again. Your comments concerning your communications with hotel and in-room dining... More

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Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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