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The Westin Guangzhou

5.0 of 5 No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
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Certificate of Excellence 2014
The Westin Guangzhou
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The Westin Guangzhou
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931 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Top Contributor
58 reviews 58 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for couple of nights on our visit to Guangzhou sight seeing tour. Check in was quick and service was very good as one would expect from the starwood chain of hotels. Room was quite big and a nice big bathroom with a huge bath. After a tired day, we felt much rejuvenated. The hotel is a 15... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Room size is huge, its well designed and has a comfortable bed. Room view is fantastic. They do have indoor and outdoor swimming pool. Staff service was great and more than willing to assist you. Breakfast was OK to me. Wifi still requires to pay which is ridiculous. But I would be agree that its a value for money 5... More 

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Brisbane
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nights in an executive room. Nice rooms except carpet was a bit dirty. Guangzhou hotels seem to have dirty carpet for some reason... The thing which really annoyed me was i had to eat breakfast in the executive lounge. The breakfast on the 2nd floor was out of bounds. They did say i could eat... More 

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Saudi Arabia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I think it's the best hotel I ever seen upto this moment ! every thing is perfect to the maximum.....but the only little drawback is that some employees in the hotel not speaking good enough...like most of the Chinese people

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Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
12 hotel reviews
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is not that bad, nice bar, rooms are ok, close to the canton fair...good restaurant, starbucks around the corner, but what I really do not understand, is that these kind of hotels still charge for WIFI, really amazing!! These hotels should be banned by all! That's not all, then, charging for wifi, please make sure it's fast...so dammn... More 

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for staying at The Westin Guangzhou and additionally we thank you for your comments, which are highly appreciated. We apologize for any inconvenience caused and Wi-Fi signal was not up to standard as we have recently made significant changes to our Wi-Fi to provide our guests with a faster and more reliable connection. Thank you... More 

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As you would expect with any Westin in the world. Standardised rooms. Hotel staffs not as courteous as you would expect from a 5-star hotel in China. Front desk staffs don't even bother to greet you properly, the same goes to the manager. Concierge was however friendly and nice. Taxi stand unmanned; I was waiting in line for a taxi... More 

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for your feedback following your recent stay at The Westin Guangzhou. We sincerely apologize for the inconvenience and service lapse that you received during your stay. Please be assured we are following up with our relevant Department Heads to ensure this does not happen again. It is feedback such as yours that helps us to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We decided at the last minute to book a hotel as a part of our staycation. We wanted a hotel that had an indoor pool so we could swim. The Westin Guangzhou has a very nice indoor pool and is fantastically located. At check in, we were upgraded to a bigger room. We were very happy. However, the worst was... More 

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear valued guest, Thank you for staying at The Westin Guangzhou and additionally we thank you for your comments, which are highly appreciated. We apologize that your stay experience and the room cleanliness was not up to expectation as we take both areas seriously. We shall investigate your comments and action accordingly. The highlighted service areas mentioned will lead our... More 

Tokyo, Japan
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

I'd been looking forward to my stay at the Westin and I must admit to being overwhelmingly disappointed. The service was bad from the start. Upon check in, I was given vague and incorrect information about the hotel's services and prices. The girl at the front desk was obviously not properly trained and her English wasn't up to standard. They... More 

Was this review helpful? Yes 1
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for your feedback following your recent stay at The Westin Guangzhou. We sincerely apologize for the inconvenience and service lapse that you received during your stay. Please be assured we are following up with our relevant Department Heads to ensure this does not happen again. Your comments concerning your breakfast experience and services standards are... More 

2 reviews
4 of 5 stars Reviewed 5 weeks ago

位置很好,在廣州東站,只須步行十分鐘就到達。而且酒店大厦很高,很容易就看到。 酒店環境很好,裝修高級,給人高尙感覺。 房間一流,以七百元左右既價格,物超所值。房間大,牀很適服。 但電視機太細,比較舊款。 Private dinning, 食物種類多,而且很快送到。 最失望係Prego意大利餐廳。聖誕節竟然只提供自助餐,連最基本既A la Carte and set-dinner menu 都無。而且buffet 食物種類不多。價錢更加很貴,還要加15%服務費。相比同星級酒店,只感覺到酒店只想搶錢。

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TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review
Google Translation

尊敬的客人,非常感谢您选择下榻广州海航威... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 17, 2014

Loving big room, comfy bed, various restaurants to choose from, and a great location for business or pleasure. Tianhe Stadium is around 5 minutes to south, as are a large number of restaurants and bars. Highly recommended.

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Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou
Hotel Style:
#8 Spa Hotel in Guangzhou
#9 Luxury Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#13 Romantic Hotel in Guangzhou
#14 Family Hotel in Guangzhou
#103 Best Value Hotel in Guangzhou

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