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The Westin Guangzhou

5.0 of 5 No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
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Certificate of Excellence 2014
The Westin Guangzhou
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The Westin Guangzhou
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939 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel twice now, and always look forward to staying there due to its easy location next to the East Rail Station (plus five minute walk) - compared to other hotels I have stayed in in China or Guangzhou, this actually is one of the better international hotels. Most of the front office staff are very... More 

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Guangzhou
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent service. Staff go the extra mile to make you feel special and at home. They are friendly and warm and do their utmost to accommodate your every need. Was a wonderful evening. I loved staying there. They had a very varied buffet breakfast with caters for all tastes and room service is efficient. Shirley

Review collected in partnership with Easytobook.com

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Hong Kong, China
Top Contributor
58 reviews 58 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 24, 2015

We stayed here for couple of nights on our visit to Guangzhou sight seeing tour. Check in was quick and service was very good as one would expect from the starwood chain of hotels. Room was quite big and a nice big bathroom with a huge bath. After a tired day, we felt much rejuvenated. The hotel is a 15... More 

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

Room size is huge, its well designed and has a comfortable bed. Room view is fantastic. They do have indoor and outdoor swimming pool. Staff service was great and more than willing to assist you. Breakfast was OK to me. Wifi still requires to pay which is ridiculous. But I would be agree that its a value for money 5... More 

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Brisbane
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 17, 2015

Stayed here for a few nights in an executive room. Nice rooms except carpet was a bit dirty. Guangzhou hotels seem to have dirty carpet for some reason... The thing which really annoyed me was i had to eat breakfast in the executive lounge. The breakfast on the 2nd floor was out of bounds. They did say i could eat... More 

Was this review helpful? Yes 1
Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

I think it's the best hotel I ever seen upto this moment ! every thing is perfect to the maximum.....but the only little drawback is that some employees in the hotel not speaking good enough...like most of the Chinese people

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Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed January 15, 2015

This hotel is not that bad, nice bar, rooms are ok, close to the canton fair...good restaurant, starbucks around the corner, but what I really do not understand, is that these kind of hotels still charge for WIFI, really amazing!! These hotels should be banned by all! That's not all, then, charging for wifi, please make sure it's fast...so dammn... More 

Was this review helpful? Yes 1
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for staying at The Westin Guangzhou and additionally we thank you for your comments, which are highly appreciated. We apologize for any inconvenience caused and Wi-Fi signal was not up to standard as we have recently made significant changes to our Wi-Fi to provide our guests with a faster and more reliable connection. Thank you... More 

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 14, 2015

As you would expect with any Westin in the world. Standardised rooms. Hotel staffs not as courteous as you would expect from a 5-star hotel in China. Front desk staffs don't even bother to greet you properly, the same goes to the manager. Concierge was however friendly and nice. Taxi stand unmanned; I was waiting in line for a taxi... More 

Was this review helpful? Yes 1
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for your feedback following your recent stay at The Westin Guangzhou. We sincerely apologize for the inconvenience and service lapse that you received during your stay. Please be assured we are following up with our relevant Department Heads to ensure this does not happen again. It is feedback such as yours that helps us to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

We decided at the last minute to book a hotel as a part of our staycation. We wanted a hotel that had an indoor pool so we could swim. The Westin Guangzhou has a very nice indoor pool and is fantastically located. At check in, we were upgraded to a bigger room. We were very happy. However, the worst was... More 

Was this review helpful? Yes 1
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear valued guest, Thank you for staying at The Westin Guangzhou and additionally we thank you for your comments, which are highly appreciated. We apologize that your stay experience and the room cleanliness was not up to expectation as we take both areas seriously. We shall investigate your comments and action accordingly. The highlighted service areas mentioned will lead our... More 

Tokyo, Japan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 30, 2014

I'd been looking forward to my stay at the Westin and I must admit to being overwhelmingly disappointed. The service was bad from the start. Upon check in, I was given vague and incorrect information about the hotel's services and prices. The girl at the front desk was obviously not properly trained and her English wasn't up to standard. They... More 

Was this review helpful? Yes 2
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review

Dear Valued Guest, Thank you for your feedback following your recent stay at The Westin Guangzhou. We sincerely apologize for the inconvenience and service lapse that you received during your stay. Please be assured we are following up with our relevant Department Heads to ensure this does not happen again. Your comments concerning your breakfast experience and services standards are... More 

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Additional Information about The Westin Guangzhou

Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou
Hotel Style:
#8 Spa Hotel in Guangzhou
#9 Business Hotel in Guangzhou
#10 Luxury Hotel in Guangzhou
#13 Family Hotel in Guangzhou
#101 Best Value Hotel in Guangzhou

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