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Grand Hyatt Guangzhou

#6 of 2,847 Hotels in Guangzhou
Certificate of Excellence
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No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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Grand Hyatt Guangzhou
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614 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Indonesian first
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    (178)
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Hong Kong, null, Hong Kong
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I am a Diamond member of Hyatt Gold passport. I have stay in this hotel on 13 July to 14 July for one night. I book the room by the point+cash. I book the Grand Twin room. When I arrival at the hotel by Subway. I get to the 22/F lobby, the staff that help me to check is very... More 

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Brooklyn, United States
5 of 5 stars Reviewed 5 days ago NEW

We were there with a group. The team was well prepared for our arrival and helped us with the luggage and everything. The food at their buffet restaurant was fantastic and the room was modern and clean.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

To be honest, i have been travelling a lot, i am a diamond member with Hilton, Marriott and Starwood. I stayed in Grand Hyatt for couple of times for business travel in Guangzhou China, and what keeps me coming is the service there! Great Concierge team, Marco at the concierge went out of his way to make sure your needs... More 

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Patong, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

i was greeted at the hotel entrance by bell staff when i arrived Grand Hyatt Guangzhou for a business travel, my luggage was immediately being taken care of. I felt the service that deserves a 5 star from the moment i stepped into hotel entrance to the reception. Nicole Chen, the Assistant Front Office manager welcomed me with her the... More 

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Hong Kong, Hong Kong
1 review
5 of 5 stars Reviewed 2 weeks ago

We have been visiting Grand Hyatt , Guanzhou several times a year for the last few years. We think this is an exceptional hotel providing excellent service under the leadership of general manager Mr David Chan.

Review collected in partnership with Hyatt Hotels

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Yat Kiu W Thank you for sharing your experience at Grand Hyatt Guangzhou through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. Your feedback will be shared with the team to continue to inspire and motivate them to... More 

Chittagong
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am totally satisfied with my experiences in Grand Hyatt Guangzhou. it is located in the prime location of the Guangzhou, right at the middle of the business centers. The area is nicely decorated and maintained with green gardens and natural beauties. One feels at home during the stay. The staffs are very polite and helpful. Most enchanting is the... More 

Review collected in partnership with Hyatt Hotels

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Mohammad Greetings from Grand Hyatt Guangzhou China, we aim to provide you "home away home" staying experience, we are delighted to hear that you had a great stay. We are looking forward to seeing you soon in the near future and hope that you have another good time in Guangzhou. Best Regards Kyle Li More 

Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can be very specific, counting all the benefits that this superb hotel is offering for a very reasonable price, The rooms, the staff, the restaurants, breakfast, location... I'll spare it. Just book your stay there, period. And if they feel that you are loyal, they may even give you an automatic 10% discount :). These people were born to... More 

Was this review helpful? Yes 2
grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Nevati Greetings from Grand Hyatt Guangzhou. Thank you for providing your value comments of Grand Hyatt Guangzhou, we are looing forward to seeing you soon at the near future. Once again, thank you for choosing Grand Hyatt Guangzhou as your accomodation in Guangzhou. Best regards Kyle Li More 

Prien am Chiemsee, Germany
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the price level it was excellent. Great rooms, interesting interior design for the rooms, very friendly service, english speaking service. Very good breakfast- I highl recommand! The location is a big bonus. Everything within walking distance or well connected by metro. It was a surprising pleasure!

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Clemens Thank you for sharing your experience at Grand Hyatt Guangzhou through TripAdvisor. We appreciate you feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank... More 

Los Angeles, California
5 of 5 stars Reviewed 4 weeks ago

Once you get past the glass and the seemingly confusing layout of the rooms, this hotel is really great!. the rooms are beautiful, the beds are comfortable, the staff is accommodating and overall it's just a great place to stay. The room layout is odd only because there are light switches everywhere. Since i arrived at 1 am and was... More 

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Cary Thank you for sharing your experience at Grand Hyatt Guangzhou through the TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional... More 

Kilmarnock, Virginia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Though directly in the commercial district of Guangzhou, the back of the hotel abuts a lovely walking plaza leading to the river and the Concert Hall. Peaceful plaza in the midst of the City with tunnels leading to some of the major shopping areas.

Was this review helpful? Yes
grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear value guest Thank you for sharing your experience at Grand Hyatt Guangzhou through the TripAdvisor. We appreciate you feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our... More 

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