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Grand Hyatt Guangzhou

#6 of 2,846 Hotels in Guangzhou
Certificate of Excellence
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No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
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1 room 1 guest
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Grand Hyatt Guangzhou
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621 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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Hong Kong, China
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Check-in is at the top of the hotel, then you go down to the rooms. A lucky upgrade meant that I was in a suite. Very comfortable with a commanding view of the main pedestrian area of Guangzhou. The suite was comfortable and well appointed, with here and there a piece of furniture which didn't quite fit. The suites are... More 

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Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed here one night. I took the train from Hong Kong and then a taxi to the hotel. The unfortunate part was that the taxi driver had no idea where he was. Obviously this has nothing to do with the hotel, but did result in me getting a tour of this massive city for almost an hour. The hotel... More 

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Bangkok, Thailand
1 review
5 of 5 stars Reviewed 1 week ago

Great location within walking distance of businesses, shopping and a great number of restaurants and bars. The rooms are excellent, spacious and with all the amenities one expects from an international 5 star hotel. Attentive and professional service. Only drawback was the slow internet service in the room

Review collected in partnership with Hyatt Hotels

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Wien, Austria
1 review
5 of 5 stars Reviewed 2 weeks ago

Was on a business trip in Guangzhou and really enjoyed my stay. Service is on a very high level, almost as good as in Europe. The rooms are spacious and clean, could use some renovation though. Would book here again.

Review collected in partnership with Hyatt Hotels

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Hong Kong, China
Level Contributor
117 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Me and my wife stayed here for one night. The hotel itself is great, staff friendly and efficient. The check in took just a few minutes and the rooms are amazing. We were invited for a function/ business dinner at their function rooms, also this was just perfect. Excellent food, friendly staff... Breakfast next morning was also excellent... lot of... More 

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Furtus Thank you for sharing your experience at Grand Hyatt Guangzhou through TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectation. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer... More 

New york, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

That hotel is worth a trip! The rooms are spacious and modern, the hotel is just next to a park, the restaurant, cafe, offered an enormous buffet, both for breakfast and lunch, just amazing! Would love to go back and spend more time there!

Review collected in partnership with Hyatt Hotels

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Hong Kong, null, Hong Kong
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I am a Diamond member of Hyatt Gold passport. I have stay in this hotel on 13 July to 14 July for one night. I book the room by the point+cash. I book the Grand Twin room. When I arrival at the hotel by Subway. I get to the 22/F lobby, the staff that help me to check is very... More 

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Mr. Li Thank you for sharing your experience at Grand Hyatt Guangzhou through Tripadvisor. As a Gold Passport Member, we appreciate you feedback and are delighted to hear that you had a great stay in Grand Hyatt Guangzhou. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and hope... More 

Brooklyn, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We were there with a group. The team was well prepared for our arrival and helped us with the luggage and everything. The food at their buffet restaurant was fantastic and the room was modern and clean.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear William Y Thank you for sharing your experience at Grand Hyatt Guangzhou through TripAdvisor. Your positive comments to Grand Hyatt Guangzhou is the greatest recognition to us, we are delighted to hear that you had a sweet staying experience with us. once again, thank you for choosing Grand Hyatt Guangzhou, we are looking forward to seeing you soon in... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

To be honest, i have been travelling a lot, i am a diamond member with Hilton, Marriott and Starwood. I stayed in Grand Hyatt for couple of times for business travel in Guangzhou China, and what keeps me coming is the service there! Great Concierge team, Marco at the concierge went out of his way to make sure your needs... More 

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grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Shintraveller Thank you for sharing your experience at Grand Hyatt Guangzhou through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. Glad to hear that you are satisfied with our service. Your feedback is integral to our ability to continue to improve our service. We are looking forward to seeing you soon... More 

Patong, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

i was greeted at the hotel entrance by bell staff when i arrived Grand Hyatt Guangzhou for a business travel, my luggage was immediately being taken care of. I felt the service that deserves a 5 star from the moment i stepped into hotel entrance to the reception. Nicole Chen, the Assistant Front Office manager welcomed me with her the... More 

Was this review helpful? Yes
grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Sigaly Thank you for sharing your experience at Grand Hyatt Guangzhou through TripAdvisor. As a Gold Passport Member, we appreciate you feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue... More 

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