We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hyatt Guangzhou

5.0 of 5 No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Hotel website
Hotel deals
Click for phone number
Offers & Announcements
Super Smart Saver
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Grand Hyatt Guangzhou
Professional photos View all
Browse nearby
Grand Hyatt Guangzhou
Write a Review

532 reviews from our community

Traveler rating
    264
    209
    53
    3
    3
See reviews for
15
22
30
191
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (532)
  • Mar-May only
    (146)
  • Jun-Aug only
    (140)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (115)
All months
paris
Top Contributor
234 reviews 234 reviews
16 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed yesterday NEW

the hotel is very well located but the service this time was quite bad. Furthermore, prices increased quite a lot compared to my previous stay. For the price, I was expecting a much better service and food.

Was this review helpful? Yes
Hong Kong, China
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is excellent in terms of service and location. I'm not a particular fan of the design. However, It still feels comfortable living there. You should definitely book a club room to enjoy the excellent service and view of the grand club. The elevators are among the fastest in Guangzhou. I felt I never had to wait for an... More

Was this review helpful? Yes 1
Atlanta, Georgia
Top Contributor
158 reviews 158 reviews
95 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Grand Hyatt Guangzhou while there on business. It is located in a newly developed business district, and is not in the main downtown area. Driving time to the airport is close to 45 minutes. The hotel itself is modern, well maintained, and has excellent service. The people staffing the spa spoke excellent English, which is not... More

Was this review helpful? Yes
grandhyatt_guangzhou, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review

Dear Guest, Greetings from Grand Hyatt Guangzhou! Thank you for choosing Grand Hyatt. We would like to take this opportunity to share your sincere feedback with our O Spa associates.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future. Best regards, Grand Hyatt Guangzhou More

Cambridge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed here a couple of times on Business trips and it was so nice to come back to after a day walking around canton fair. The food is excellent, the buffet breakfast has something for everyone, a huge selection to set you up for the day ahead. The rooms are very comfortable and the beds are very big... More

Was this review helpful? Yes
Guangzhou
Contributor
15 reviews 15 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The GH Guangzhou is beautyfully located in the Central Business Discrict directly next to a nice and huge park/allee which goes through the district. Malls, the gorgeous Opera House , TV Tower etc. as well as Restaurants/Pubs are nearby. The layout of our room was rather unique and we were not able to connect with it during the one day... More

Was this review helpful? Yes
Dubai
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 17, 2014

Spent one night, very friendly employees. The room was just perfect with super good bed. I had to catch an early plane so no time to get breakfast. But the hotel had prepared a nice breakfast-bag and when I checked out they also came with good cup of coffee. I can strongly recommend the hotel!

Was this review helpful? Yes
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

Stayed a night in the Grand Suite. Very comfortable bed. Exactly the type of mattress that I prefer. Good support and not too soft. Woke up in the morning and feeling good! Power sockets on bedside is definitely a big plus. Dinner buffet is highly recommended by my local friends, claimed as the best in town. Good variety of food.... More

Was this review helpful? Yes 1
ENGLAND
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed there for only one night but that was enough for us to be impressed: 1. The deluxe room was superb - spacious, well designed with great view 2. The staffs were very professional in handling their customers and of course, very friendly 3. The breakfast was one of the best (the other one was the Ritz in Dubai)... More

Was this review helpful? Yes
London, United Kingdom
Top Contributor
101 reviews 101 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed July 12, 2014 via mobile

Stayed here a night on business. Impressive common parts to hotel. But rooms are getting a little dated and, in my view, we're overly gimmicky with a confusing, open plan bathroom. Good location, however.

Was this review helpful? Yes
Management response:

Dear Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We would like to take this opportunity to express our appreciation for your constructive feedback.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the... More

Sacramento, California
1 review
1 of 5 stars Reviewed July 9, 2014

Terrible bedbugs. This was the first room I'd stayed in since arriving, so unless I got them on the plane, I got them from the hotel bed. The first morning, I woke up with bug bites allover my chest. The staff tried to convince me I got them somewhere else and brought them with me, but I'd come straight off... More

Was this review helpful? Yes
grandhyatt_guangzhou, Public Relations Executive at Grand Hyatt Guangzhou, responded to this review

Dear Guest, Thank you for sharing the feedback related to your stay at our hotel in August 2013. We sincerely regret to learn of these shortfalls and would appreciate an opportunity to speaking with you personally and to making amends. Kindly contact the Executive Assistant Manager - Rooms at jens.busch@hyatt.com and we look forward to hearing from you soon. Thank... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Hyatt Guangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Guangzhou

Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Location: China > Guangdong > Guangzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Agoda, Booking.com, Hotels.com, Orbitz, Expedia, Priceline, Cheap Tickets, Venere, Otel, Ctrip DaoDao, Odigeo and Tingo so you can book your Grand Hyatt Guangzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt

210 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (191)
Viewed
View from room (7)
Viewed
Pool/beach area (2)
Viewed
Dining (24)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (40)
Viewed
Bathroom (15)
Viewed
Other (93)

Management photos: Courtesy of the property manager

Viewed
All management photos (20)
Viewed
Hotel & grounds (5)
Viewed
Dining (6)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay