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Hilton Madinah

Travelers' Choice award winner
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Oppst Prophet Mosque, King Fahd Str, Medina 3936, Saudi Arabia
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Hilton Madinah
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252 Reviews from our TripAdvisor Community

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Traveler rating
    119
    81
    38
    10
    4
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155
27
10
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (252)
  • Mar-May only
    (83)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (70)
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1 review
3 of 5 stars Reviewed 4 days ago NEW

location of the hotel is exceptional yet serevices were underexpected. my rooms were 1118 and 1117. 1118 for example had no wifi services and 1117 had weak wifi services. room services were good but quality of dishes underexpected.

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned who... More 

2 reviews
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for three nights and it was pleasant stay. The hotel location was very good they provide parking. The room service wasn't perfect. However the reception staff were welcoming and very helpful especially Ayman. I recommend this hotel for visitors to medina for short stay.

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visited this hotel during Hajj season 2014, the hotel is very luxurious, at the door of the Haram al Nabawi, the rooms are clean and the traffic is acceptable, the rooms need some renovation. The prices are quite high in high seasons but it's worth it! The eating buffets are exceptional and very fancy, you can find whatever you... More 

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir, We're glad you enjoyed your stay and if there's anything else we can do for you, please let us know. Again, thank you for your kindness and generosity. We look forward to seeing you again in the future. Kindest Regards Saeed Ur Rahman Madinah Hilton More 

South Africa
2 reviews
5 of 5 stars Reviewed 4 weeks ago

location,location and location the best service is just excellent , the view to the haram and kaaba is really excellent. salaat can also be read upstairs at the hilton and its just walking distance to the haram. shopping at the hilton is the very best.

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir, Thank you indeed for great comments about Madinah Hilton team and their services. We are thrilled with this great remarks and looking forward to welcome you again to make your stay memorable again. Kindest Regards Saeed Ur Rahman Madinah Hilton More 

Karachi, Pakistan
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 15, 2015 via mobile

I have stayed there for 4 nights with my family. Our booking shows that we will have free wifi. As we checked in we came to know t they have wifi in lobby area only and not in rooms. One of the bathroom of our interconnecting rooms was stinking.on our complain the team arrived immediately and rest assured us that... More 

Was this review helpful? Yes 2
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned who... More 

Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2015

I was at Hilton Madinah for two nights with my family. I went to Umrah. My family and I had one of our best experiences at this hotel. Everybody from Concierge to Reception were welcoming us. As a Hilton Honor gold member, they gave us an excellent room. I had early check-in and late check-out. They delivered complimentary fruits and... More 

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

London, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
2 of 5 stars Reviewed June 5, 2015

Stepping into the Hotel and to my assigned room was like stepping back into the 1980s. The only saving grace of the hotel is its location and its staff (not the front staff), especially Ejaz. The staff are very friendly, approachable and eager to help. Its a very busy Hotel so the Lobby is always busy. This is mainly due... More 

Was this review helpful? Yes 6
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned who... More 

1 review
4 of 5 stars Reviewed June 2, 2015 via mobile

I would like to stay again but my query is un answered i require room for 4 on lowest floor floor one as cannot use elevator with young son due to ill health please advice me accordingly as reception struggled to help me

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

Lahore, Pakistan
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed May 31, 2015

Beautiful hotel in the heart of madinah right next to masjid e nabvi... Everything was great, the room, the entrance, the washrooms, the facilities and staff. No wifi in the room but you can use it in the lobby. The breakfast was really expensive. Will definitely stay there again.

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

Cairo, Egypt
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 30, 2015

Though the hotel is old..but it is great..startibg from its location to nice capacious rooms...near the haram..near tge shops and restaurant I enjoyed my stay there... Rooms are very clean..with nice mini bar

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

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