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Hilton Madinah

5.0 of 5 Oppst Prophet Mosque, King Fahd Str, Medina 3936, Saudi Arabia
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Hilton Madinah
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Hilton Madinah
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215 reviews from our community

Traveler rating
    103
    67
    33
    9
    3
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133
21
8
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This hotel is very close to haram and well maintained..However I was not very much impressed with the room size.. I did get Junior suite but it was not big enough.. microwave was missing from the room, There were no hot plates, fridge was extremely small.. Can't fit in big water bottles..I find it smaller than what I saw at... More 

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for staying in Madinah Hilton. We are glad to know that we are well maintained. next please book on upper floor for bigger size and I am sure you will like it. Thank you again for letting us know your experience in Madinah Hilton which means a lot to us. Looking forward to welcome... More 

Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here a few times and will be staying a few times more. Service was excellent and the room clean and quiet. Wish I was still there. I would highly recommend the café on the first floor rather than the restaurant. Abid Mumtaz

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you for staying in Madinah Hilton and thank you so much for such a nice comments. We are waiting for you to welcome you again. We're glad you enjoyed your stay and if there's anything else we can do for you, please let us know. Again, thank you for your kindness and generosity. We look forward to... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is our 2nd visit to the hotel because of it's location to Masjid of our Nabi. Easy access to the Masjid ,to all shopping markets underground, money exchange, Jewellery shops and Restaurants. My mother who is 77 found it very easy going to/from the Hotel/Masjid. The rooms are not cheap but for a 4 day stay it was affordable.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for review and we are glad that you are satisfied with Madinah Hilton team member services. We are looking forward to welcome you again. Kindest Regards Saeed Ur Rahman Manager of Operations More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 of 5 stars Reviewed 1 week ago

Location is great facing Haram. Rooms are very smal though. One expects better keeping in mind the beautiful design of the Hotel. Ask for a junior suite if you felt congested. If you are a couple, Junior suite with Haram view is the best room you will find in Madina. Room service is good. Staff at the reception are a... More 

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Dhahran, Saudi Arabia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at a Junior Suite for two nights. Space was acceptable. Upon my arrival at my Suite there was no WiFi, no fruit basket, and no shower (only bathtub). No slippers, toothbrush, tooth paste, or razor. Only two towel sizes were available at the bathroom (Large and Medium), there was no small towels. Nothing that tells guests it is... More 

Was this review helpful? Yes 3
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you for staying with us and giving us a very detailed feedback. We appreciate the guest when he takes the time for such a great feedback. Our executive team is currently looking on all this to make sure to improve the guest experience. Thank you for feedback and looking forward to welcome you again. Kindest Regards Saeed... More 

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: Good hotel right next to the Haram. Rooms were quite big to accommodate 3 people. Pricey but as Haram was easily accessible it was worth it. Cons: After repeated reminder no one came to activate the locker. Slow room service. Only one electric point in the room. Interior is a bit old.

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Mr. Hussain Akhtar Greetings from Madinah Hilton, We would like to thank you genuinely for your valuable feedback with regards to your recent stay with us. Please rest assured that we are taking your comments seriously and each raised concern will be tackled by our management team. Therefore, we regret the inconvenience caused and continue to invite you to... More 

Sharjah, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having tested all the international brands of hotel at this location, I would rate this as average. Nothing really to complain about; this hotel is located at the main gate of the Prophets mosque... View rooms are expensive because only few have it unlike Intercontinental nearby. Breakfast was great. Kfc and hardees nearby for those who like cheaper options. Accessing... More 

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you for staying in Madinah Hilton. We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know. Again, thank you for your comments. We look forward to seeing you and your family members and friends time and again in Madinah Hilton. Saeed Ur Rahman Operations Manager Madinah... More 

Islamabad, Pakistan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Hilton Medina on my Last trip for Umrah. I stayed from 9 Jan 2015 to 14 Jan 2015. It was a nice place but was showing its age. This place needs and upgrade very soon. As every place this Hotel has its own pros and cons. Some of the Pros include 6 lifts so it takes... More 

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Mr.Fahad Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned who... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 23, 2015 via mobile

Generally good property with decent rooms and service. Age of the property shows, definite need for upgrade. Restaurants are average. Huge plus point is the proximity to the Prophet's Mosque. However, if it is luxury that you are after, the Al Shaza Hotel across the street is the better option.

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

Jeddah
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 19, 2015

I have stayed long time back in this hotel, the best thing about it its location and proximity to the mosque. the restaurant was poor and service & food selection were average and does not fit Hilton brand.

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Mr. Ali, Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned... More 

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Additional Information about Hilton Madinah

Address: Oppst Prophet Mosque, King Fahd Str, Medina 3936, Saudi Arabia
Phone Number:
Location: Saudi Arabia > Al Madinah Province > Medina
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Madinah 5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Hilton Madinah Hotel Medina
Medina Hilton
Hilton Madinah Al Madinah/Medina
Hotel Style:
#1 Luxury Hotel in Medina
#1 Family Hotel in Medina
#8 Best Value Hotel in Medina

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