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Hilton Madinah

Travelers' Choice award winner
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Oppst Prophet Mosque, King Fahd Str, Medina 3936, Saudi Arabia
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Hilton Madinah
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Hilton Madinah
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244 Reviews from our TripAdvisor Community

Traveler rating
    117
    79
    35
    9
    4
See reviews for
149
25
10
11
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (244)
  • Mar-May only
    (83)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (70)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I would like to stay again but my query is un answered i require room for 4 on lowest floor floor one as cannot use elevator with young son due to ill health please advice me accordingly as reception struggled to help me

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Lahore, Pakistan
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Beautiful hotel in the heart of madinah right next to masjid e nabvi... Everything was great, the room, the entrance, the washrooms, the facilities and staff. No wifi in the room but you can use it in the lobby. The breakfast was really expensive. Will definitely stay there again.

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Cairo, Egypt
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Though the hotel is old..but it is great..startibg from its location to nice capacious rooms...near the haram..near tge shops and restaurant I enjoyed my stay there... Rooms are very clean..with nice mini bar

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

Top Contributor
71 reviews 71 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Usually stay in this hotel whenever we are in Madinah.The rooms are good,the stay is comfortable and the breakfast is good.There is always almost a lot of rush catering to all those pilgrims who make a trip to Madinah before or after Hajj and Umrah.The best part is this hotel is just opposite Masjid Al Nabawi and it's very convenient... More 

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent location and Excellect service great looking decor the Place reminded me of Taj Hotel In Mumbai.Also very good location gate number 21 ideal for men & women as gate 25 for going and praying salam's.

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Mr. Jahangir D Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with... More 

United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

we stayed there for 2 nights the hotel was ok and good looking but the bathroom was from the 18th century nearly (every thing was old fashion and not clean at all) , the mini bar was very dirty , the sofa was dirty and the worst thing was the power cut and we could not manage without the air... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favourable service you have received and that does not reflect the excellent services Hilton is known for as you know being a respected and valued member. We have... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It's not even near to a five star hotel, old school decorations and design. Poor service, electricity comes and goes every times. Not enough plugs in the room, you won't be able to charge your phone peaceful. Room service takes ages, no car service facilities. Building is very dark, people smoke here and there. Toilet is well dirty, few of... More 

Was this review helpful? Yes 2
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear AA Mahmud S Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favourable service you have received and that does not reflect the excellent services Hilton is known for as you know being a diamond respected and valued... More 

Paradise Valley, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

After a horrible experience at the Dar al Taqwa hotel, we were moved to the Medina Hilton. The front desk was made aware of the problems we experienced the night before and went out of their way to make us feel welcomed and comfortable, which we greatly appreciated. While the hotel is dated and in need of some updates -... More 

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great... More 

Cairo, Egypt
1 review
4 of 5 stars Reviewed 2 weeks ago

Staying in Hilton of Makkah and Madina is strongly recommended, if visitor can afford paying its relatively high cost. Also, I do not advice inviting more than two persons to have dinner in the one of their restaurants. I have had a very costly experience when I met 11 of my relatives in Madina, and invited them to dinner in... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir, We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know. Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton. Thank you & Best Regards Saeed Ur Rahman Director of Operations... More 

Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Once I plan to go madinah؛ I was confuse shall I book at Hilton or go to another 5 stars competitive. Now I make ub my mind and choose to stay in Hilton. To be honest little things I dont like about this hotel like the looby area..its unexceted...small waiting cheirs spread around. Another thing I didnt like ; smoking...its... More 

Was this review helpful? Yes 1
SaeedUrRahman, Director of Operations at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us. Please allow me to extend our deepest apologies for the un-favorable service you have received and that does not reflect the excellent services we are known for. I have relayed your comments to all Department Heads concerned who... More 

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