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Hilton Madinah

Travelers' Choice award winner
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Oppst Prophet Mosque, King Fahd Str, Medina 3936, Saudi Arabia
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Hilton Madinah
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Hilton Madinah
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219 reviews from our community

Traveler rating
    104
    70
    33
    9
    3
See reviews for
136
21
9
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (60)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (37)
  • Dec-Feb only
    (69)
All months
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel was truly a 5 star experience. From the reception to the check out, I was very pleased with my stay here. The breakfast was truly amazing. The service was great. The room was a bit small, but very nice. The close proximity to Masjid Al Nabawi was the best feature. I would love to stay here anytime I... More 

Was this review helpful? Yes 2
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Mr. Mobeen Y, Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with... More 

Istanbul, Turkey
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Pros: - great location - great breakfast Cons: - car park is very small - the facilities are old - the staff is okey, but not the best - worn out rooms - price is quite high It is still worth to stay.

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Greetings from Madinah Hilton, We would like to thank you genuinely for your valuable feedback with regards to your recent stay with us. Please rest assured that we are taking your comments seriously and each raised concern will be tackled by our management team. Sir, we do place a great value on your patronage to Madinah Hilton. Thus,... More 

Jakarta, Indonesia
Contributor
13 reviews 13 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

heading from hilton Jeddah, I stayed here from 1 - 4 March in room number 807. Love the location because so close with Nabawi Mosque. love the view from my room. They provide free wifi but only at lobby, nice food, nice room and nice service. good job guys :)

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, We thank you for staying in Madinah Hilton and we are glad that you are satisfied with our team member services. Thank you for your time for giving us such a nice words. Hope to see you in near future. Kindest Regards Saeed Ur Rahman Manager of Operations Madinah Hilton More 

Kuala Lumpur
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We are satisfied with our stay although we think they need more seating spaces at the restaurant. When we were there, there was a big group from Turkey and it was very hard to secure a table during mealtime. Although the meals are so good. The room is also spacious. But the food..... so so so good. It is also... More 

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you for staying in Madinah Hilton and we are glad that you like our food and room. We are thrilled with your great comments. Kindest Regards Saeed Ur Rahman Manager of Operations Madinah Hilton More 

Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is very close to haram and well maintained..However I was not very much impressed with the room size.. I did get Junior suite but it was not big enough.. microwave was missing from the room, There were no hot plates, fridge was extremely small.. Can't fit in big water bottles..I find it smaller than what I saw at... More 

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for staying in Madinah Hilton. We are glad to know that we are well maintained. next please book on upper floor for bigger size and I am sure you will like it. Thank you again for letting us know your experience in Madinah Hilton which means a lot to us. Looking forward to welcome... More 

Sheffield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here a few times and will be staying a few times more. Service was excellent and the room clean and quiet. Wish I was still there. I would highly recommend the café on the first floor rather than the restaurant. Abid Mumtaz

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you for staying in Madinah Hilton and thank you so much for such a nice comments. We are waiting for you to welcome you again. We're glad you enjoyed your stay and if there's anything else we can do for you, please let us know. Again, thank you for your kindness and generosity. We look forward to... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This is our 2nd visit to the hotel because of it's location to Masjid of our Nabi. Easy access to the Masjid ,to all shopping markets underground, money exchange, Jewellery shops and Restaurants. My mother who is 77 found it very easy going to/from the Hotel/Masjid. The rooms are not cheap but for a 4 day stay it was affordable.... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you very much for review and we are glad that you are satisfied with Madinah Hilton team member services. We are looking forward to welcome you again. Kindest Regards Saeed Ur Rahman Manager of Operations More 

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

Location is great facing Haram. Rooms are very smal though. One expects better keeping in mind the beautiful design of the Hotel. Ask for a junior suite if you felt congested. If you are a couple, Junior suite with Haram view is the best room you will find in Madina. Room service is good. Staff at the reception are a... More 

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Mr. Saad, Thank you indeed for staying in Madinah Hilton. Your valuable comments are relayed to all concern department head to take the corrective measures to meet and exceed the guest expectation. Your comments will surely help us to improve the quality of services. Looking forward to welcome you again. Kindest Regards Saeed Ur Rahman Manager of Operations Madinah... More 

Dhahran, Saudi Arabia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 18, 2015

I stayed at a Junior Suite for two nights. Space was acceptable. Upon my arrival at my Suite there was no WiFi, no fruit basket, and no shower (only bathtub). No slippers, toothbrush, tooth paste, or razor. Only two towel sizes were available at the bathroom (Large and Medium), there was no small towels. Nothing that tells guests it is... More 

Was this review helpful? Yes 2
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Sir, Thank you for staying with us and giving us a very detailed feedback. We appreciate the guest when he takes the time for such a great feedback. Our executive team is currently looking on all this to make sure to improve the guest experience. Thank you for feedback and looking forward to welcome you again. Kindest Regards Saeed... More 

Dubai, United Arab Emirates
Contributor
18 reviews 18 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 13, 2015

Pros: Good hotel right next to the Haram. Rooms were quite big to accommodate 3 people. Pricey but as Haram was easily accessible it was worth it. Cons: After repeated reminder no one came to activate the locker. Slow room service. Only one electric point in the room. Interior is a bit old.

Was this review helpful? Yes
SaeedUrRahman, Manager at Hilton Madinah, responded to this review

Dear Mr. Hussain Akhtar Greetings from Madinah Hilton, We would like to thank you genuinely for your valuable feedback with regards to your recent stay with us. Please rest assured that we are taking your comments seriously and each raised concern will be tackled by our management team. Therefore, we regret the inconvenience caused and continue to invite you to... More 

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