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Marriott Madinah Hotel

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King Faisal Street, opposite Madinah Governor Off. | PO Box 25711, Medina 25711, Saudi Arabia
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Marriott Madinah Hotel
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Marriott Madinah Hotel
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Marriott Madinah Hotel
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51 reviews from our community

Traveler rating
    7
    19
    15
    4
    6
See reviews for
23
11
3
3
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • English first
  • Russian first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (12)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (17)
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a special hotel with easy access to the Haram, there is on-demand 24/7 shuttle transport to the masjid. easy access to local market. didnt have breakfast included but wasnt bothered good standards

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Lahore, Pakistan
Top Contributor
97 reviews 97 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Its my 3rd time in this hotel and as usual everything was perfect. Excellent house keeping good breakfast. Easy check in/out. Good wifi in room and lobby. Only drawback is saudi Shuttle drivers they cant understand english and some time act very rudely. Rest everything is perfect

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Toronto, Canada
2 reviews
3 of 5 stars Reviewed February 23, 2015

I am Marrott Hotel silver member. I arrange this umrah trip without an agent and hassle free. We choose this hotel because wifi connection excellent. Because we have 2 kids and with internet is very hard for us to handle them. Hotel not clean, dust every where. The name is Marriott but not a standard Marriott hotel.

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Mohamed M, Front Office Manager at Marriott Madinah Hotel, responded to this review

Dear Mr. Muhammad Thank you for taking the time to comment on our hotel, We would like to apologize for all inconveniences that happened to you. We will take your comments into our consideration when reassessing our hotel's services. Warmest Regards Mohamed Marzouk More 

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed February 22, 2015

Excellent hotel, location only few minutes away from the prophets mosque, rooms nice and clean and excellent English speaking staff. The staff are very helpful and always ready to help. When requested for late check out this was also honoured.

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Slough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 12, 2015

I have stayed with my wife. It's a lovley hotel.The reception manager Mohamed Mazouk Guest relation Amer,Receptionist Abdul Rahman,Bell men Allauddin thay have two Allauddin. Reception manager gave me Complimentary late check out.Thay have Complimentary shuttel to Haram 24 h.5 to 10 min walking distance to Haram.

Was this review helpful? Yes 2
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 9, 2015

Firstly all the staff working here are warm, friendly and extremely helpful unfortunately the hotel itself is old and in desperate need of renovations with its worn out decor. The first room we had on the first floor was right nest to the AC motors with significant noise also their was a bad sewerage smell in the room after one... More 

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Mohamed M, Front Office Manager at Marriott Madinah Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to complete the survey, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience, we will take your valuable comments into our consideration and will reassess our services.... More 

Riyadh, Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 26, 2015

This is not marriott that I know . The hotel is not far from the Holy mosque, it's overpriced, lousy food, only two lefts beside the service left and it is always Busy, my room rate was bed-and-breakfast rate I was really surprised the breakfast buffet I basically rated the. Restaurant and food-service this Marriott one (1) out of ten... More 

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Mohamed M, Front Office Manager at Marriott Madinah Hotel, responded to this review

Dear Mr. Awaimer First we would like to thank you for taking the time to comment on our hotel, we apologize for any inconveniences might be occured. We will take your comments into our consideration and will reassess our services to meet with our guests expectations. Warmest Regards Mohamed Marzouk More 

kolkata
Contributor
20 reviews 20 reviews
19 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed January 24, 2015

When I was booking this property, little did I realise that the Marriott I was booking was unlike the Marriott's that we guests are familiar with worldwide. When you talk of a Marriott, the picture that comes to ones mind is a sprawling luxurious 5***** hotel which is the epitome of comfort. But the one in Madina is not even... More 

Was this review helpful? Yes 2
Mohamed M, Front Office Manager at Marriott Madinah Hotel, responded to this review

Dear Sir First I would like to thank you for taking the time to comment on our hotel, we would like to apologize for any inconveniences and misunderstanding occured during your stay. We will take your comments further to improve our services accordingly. Warmest Regards Mohamed Marzouk More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 9, 2014

Bullet-point Review: Location: 7 - 10 minutes walk to the Haram. Also very close to the Ghamama Mosque. Transportation: Free minivan to the Haram, sometimes comes late. Room Service: Fast and good. View: Part of the Haram is visible, the other rooms have a wide and beautiful view of the city. Breakfast: I would give it 2.5 stars. Below average,... More 

Was this review helpful? Yes 2
Mohamed M, Front Office Manager at Marriott Madinah Hotel, responded to this review

Dear M. Kawther We are in receipt of your comments. Thank you for bringing them to our attention and share your experience during your stay with us. We appreciate the time you have taken to evaluate our services and pass on your feedback. From comments such as yours we are able to reassess our current practices and implement new training... More 

1 review
3 of 5 stars Reviewed October 2, 2014

There should be a gym/fitness center in the hotel for guests. I come here every year for 2-3 weeks and miss my workout. There are other hotels in madina city that provide such facilities so marriott can do that as well by making a small gym on mez floor.

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Mohamed M, Manager at Marriott Madinah Hotel, responded to this review

Dear Mr. Syed We are in receipt of your comments. Thank you for bringing them to our attention and share your experience during your stay with us. We appreciate the time you have taken to evaluate our services and pass on your feedback. From comments such as yours we are able to reassess our current practices and implement new training... More 

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