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All 97 Medina hotels

Shaza Al Madina

King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia
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Shaza Al Madina
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85%
Ranked #2 of 97 hotels in Medina
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286 people have reviewed this hotel

Traveler rating
    174
    68
    24
    9
    11
See reviews for
143
36
21
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Fargo, North Dakota
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Poor service at Check in, very slow procedure, I requested NO smoking room, but I was told it was not available. The air condition and the room refrigerator were not working and needed maintenance work immediately. The shower head was not working, leaking water from everywhere except from the head part! Very disappointed, the rating should be changed at best... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed 4 days ago NEW

Hospitality tagged in Prophet’s city! The interior is contemporary with a touch of rich elegance. Rooms are spacious and housekeeping was on the march all the times. Breakfast was delicious and flaunted Arab tradition - choices abundant, quantity above adequate and taste appetizing! The staff were gracious, pleasant and very friendly. They made everything possible to make our stay very... More

Was this review helpful? Yes
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. Syed, We would like to take the opportunity to thank you for sharing your valuable comments. It certainly encourages us to perform better and allows us to both reward and review our services. We were delighted to read that you enjoyed your stay with us and we would be honoured to welcome you again in the near future.... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Fantastic location on the edge of the Masjid Al Nabawi and close to the ladies gate. Excellent mix of modern/ Arabesque design. A cordial welcome, comfortable rooms with spacious attached bathrooms. A very generous breakfast with a lot of choice and great service overall. Inshallah will visit again.

Was this review helpful? Yes
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. Manzoor, We thank you for taking the time to give us your valuable feedback and we were delighted to read that you enjoyed your stay with us. Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you and your family again in the near future. Warm regards... More

Jeddah
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

In short brief: All their amenities and services, such as: Limo, reception, decoration, cleaning, breakfast, and daily room services, will surely makes your visit more spiritual. They also have one of the most restaurant lounge with Haram view :)

Was this review helpful? Yes 5
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. Azhar, Shaza Hotels consider it a distinct privilege to have you as a guest at our hotel in Al Madinah. We thank you for taking the time to give us your valuable feedback. We were delighted to read that you enjoyed your stay with us and we would be honoured to welcome you and your family again in... More

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Definitely after Dar Al Taqwa and the experience we had last time, we decided to stay here after recommendation from our Travel Agent and the best choice we made. We stayed for 8 nights in room 1402-1404 after disagreeing with the check in manager who wanted to split our family across the same floor we were given our own 3... More

Was this review helpful? Yes 6
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear AnnVali, We thank you for your valuable feedback on tripadvisor which helps us to perform better and allows us to both reward and review our services. We were delighted to read that you enjoyed your stay with us and it will be our privilege and honor to welcome you and your family again in the near future at Shaza... More

Abu Dhabi, United Arab Emirates
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I Stayed here for three nights, I really happy with the Housekeeping for their quick response whenever I call them during my stay . The breakfast I had amazing especially at the live station the freshness of food makes it perfect. I also had dinner and found all kind of food Arabic, Asian and western food, have a good variety... More

Was this review helpful? Yes 8
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. Osama, We would like to thank you for your valuable feedback on tripadvisor, It certainly helps us to give best services and allows us to perform better. We were delighted to read that you enjoyed your stay with us and we would deem it a distinct privilege to welcome you and your family again at Shaza Al Madina... More

Medina
Reviewer
4 reviews 4 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I would like to thank all the shaza staff and management for keeping your standards up. Excellent check-in was done. There is some small negative comments about some departments. Room service was always not accurate when they giving a time to deliver the foods. Hope it will be fixed. When we are calling the reception that we need some helped... More

Was this review helpful? Yes 4
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. Khalid. J. We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services. Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you and your family again in... More

Amman, Jordan
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

we were surprised that such a place is rated 5 stars. rooms are stuffy and needed some serious cleaning, bathroom leaky and very unpleasant.. there was nothing 5* about it, except the good location close to Al Masjid Al Nabawi..

Was this review helpful? Yes 1
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mrs. Deena M, First of all, we would like to thank you for sharing your experience with us. We are deeply regretful for the unhappy experience that you had encountered during your stay at Shaza Al Madina which resulted to not meeting your expectations . However, please note that your comments have been raised with the concerned department who... More

1 review
4 of 5 stars Reviewed 3 weeks ago

first of all the service of Shaza Al Madina Hotel was perfect also the location near prophet masjid . About breakfast buffet was with live cook and different choice of food. Finally about our room there was problem with net put the problem was solve by front office Manager upgrade our room to suite room .

Was this review helpful? Yes
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. BuMouza, We would like to thank you for taking the time to write your review and share your experience at Shaza Al Madina. We were delighted to read that you have enjoyed your stay at our hotel, and we will be more delighted to give us the opportunity to serve you again in the future and upon your... More

Riyadh, Saudi Arabia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

It was worst stay of my life. When I reached there with my family, they refused to check us in saying they have not got money from you. And said we can not go in till they receive full payment. I told them my wife is sick and we cant wait but no use. I told them I am not... More

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review

Dear Mr. Hussain, Thank you very much for posting the above review. We are deeply regretful for the unhappy experience you may have encountered during your stay at Shaza Al Madina. Please note that your comments has raised and discussed with the concern departments who confirmed to carefully reviewing the whole process and implementing the relevant aspects required. We are... More

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Additional Information about Shaza Al Madina

Also Known As:
Shaza Al Madina Hotel Medina
Shaza Al Madina Hotel
Shaza Al Madina Al Madinah/Medina
Address: King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia
Location: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites
Hotel Style:
#2 Family Hotel in Medina
#7 Best Value Hotel in Medina
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Shaza Al Madina is the only luxury hotel in the area with a contemporary Eastern design. The hotel sets incomparable levels of hospitality, elegance and state-of-the-art technology. Ideally located at the doorsteps of the Masjid Al Nabawy in Medina, only 150 M. The hotel enjoys a perfect location within the heart of the city and only a short 20 minutes (15 KM) drive from Prince Mohammad Bin Abdulaziz International Airport. Shaza Al Madina two dining options include an open show kitchen, which serves fusion cuisine. Shaza Al Madina’s intimate interiors are filled with mood lighting, created by international designer Morten Hansen of LWD Dubai, in association with calligrapher Mounir Al Sharaani, Egyptian lighting designer Randa Fahmy and with photographic installations by acclaimed Peter Sanders. The hotel’s walls were decorated by Soraya Sanders, famous for her traditional Arabic designs. Fresh and creative cuisine can be tasted at the Shalimar lounge. For a unique blend of North African, Persian and South-East Asian delights, guests are welcome to visit the airy Arabesque Restaurant. Rooms at the Shaza Al Madina are elegant and create the atmosphere of peacefulness. Shaza Al Madina is the ultimate hotel experience in the Middle East, a modern icon where exclusive Arabian luxury meets state of the art facilities. The hotel is designed to cater to every possible need and transport guests to a place of serenity and luxury, a unique haven for the modern traveller who expects only excellence in service and an exquisite ambiance. ... more   less 
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