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Sheraton Dammam Hotel & Towers

Travelers' Choice award winner
1st Street | P.O. Box 5397, Dammam 31422, Saudi Arabia
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Best prices for: 1 room 1 guest
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Sheraton Dammam Hotel & Towers
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Sheraton Dammam Hotel & Towers
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154 reviews from our community

Traveler rating
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    66
    22
    7
    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Please see my earlier review for comments. This is a second review, meant to just take you through all this great hotel offers. The restaurant has theme nights featuring varied cuisines on different days of the week. The Swimming Pool is surrounded by a large relaxing area, the gymn is well equipped, an excellent Health Club is part of the... More 

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Houston, Texas
Top Contributor
203 reviews 203 reviews
55 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for 4 nights, the hotel is up to the standard you would expect from Sheraton, minor deficiencies here and there, but nothing major. It is clean, quiet and if you need to do business in Dammam it is probably well positioned. The gym and the pool are both nice, gym is huge and well equipped, pool also... More 

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Sheraton D, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Ricky, We very much appreciate your comments regarding your stay at Sheraton Dammam Hotel & Convention Centre. It is always a pleasure to receive positive feedback I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We haven taken your comments regarding... More 

cairo
Top Contributor
343 reviews 343 reviews
79 hotel reviews
144 helpful votes 144 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was not so bad not so good as a name of brand sheraton . Room was not so comfortable . I would like to thank the receptionist for his generosity . Location is very nice and most room looks to the sea . And it is near to 2 shopping mall . The street near is called the... More 

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Sheraton D, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Mr. Radwan, Thank you for your extensive review of your recent stay with us. We are sorry that you weren't comfortable with your room during your stay with us for which we apologize. Feel free to contact me to make your next stay a special one. Thank you for your nice comments about the food and the location. It... More 

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The next time I go back to Dammam, I will stay here. Good Security, friendly staff, and tasty food. There is a nice gym, but my favorite thing to do after work was hit the Jacuzzi. There is also a steam & Ice room. No complaints!

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Sheraton D, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Sir, We Thank you for the valuable review you had posted. It is our prime objective to exceed our guests expectation all the times., We very much appreciate your comments regarding your stay at Sheraton Dammam Hotel & Convention Center. It is always a pleasure to receive positive feedback regarding our services and staff. Looking Forward to have you... More 

Kuwait City, Kuwait
Top Contributor
954 reviews 954 reviews
80 hotel reviews
1,516 helpful votes 1,516 helpful votes
3 of 5 stars Reviewed March 29, 2015

Nice average hotel but not top or five stars one close the city center and the shopping Malls of Dammam such as Marina and Al Shataa 12 floors hotel over looking the sea good house keeping service easy check in and check out quick friendly service

Was this review helpful? Yes 1
Sheraton D, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Mr. Benghanem, Thank you for your extensive review of your recent stay with us. We have taken your notes into consideration and we look forward to have you again with us. Best regards Sameh Abdel Wahab General Manager More 

Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed March 25, 2015 via mobile

Some may argue that the Sheraton is the best hotel in Dammam, and it is a good hotel however I found it to be average compared to other 5* properties in the Middle East. Overall it is a bit aged, over priced and you can get a similar experience at half the price from other hotels in Dammam. I got... More 

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Sheraton D, Director of Sales at Sheraton Dammam Hotel & Towers, responded to this review

Dear Guest, Thank you for taking time and brought to our knowledge the unpleasant situation you had experienced during your last stay. We always appreciate when our guests take the time to share their concerns with us so we can continue to improve our services. I was very disappointed to see that your expecations were not met during your stay... More 

Neu-Ulm, Deutschland
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 19, 2015

This hotel is still the one business hotel in Dammam! Reception etc very friendly, rooms spacious, but the bathrooms need refurbishment urgent! This is the only negative point. Anything else is perfect, try to get a room with lounge access (perfect lounge in the 23rd floor with free snacks and drinks) and breakfast in the restaurant, which is excellent! Limousine... More 

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Sheraton D, Director of Sales at Sheraton Dammam Hotel & Towers, responded to this review

Dear Guest, Thank you very much for your comments and we always appreciate when our Guest take the time to share their experiences with us so we can continue to improve our services. The negative two points you mentioned were taken care and rectified. Looking forward to welcome you again to Sheraton Dammam Hotel & Convention Centre. Management Team More 

Dammam, Saudi Arabia
2 reviews
5 of 5 stars Reviewed March 8, 2015

It is probably the best hotel you can go for in Dammam. A mix of luxury and quite romance. It is ideal for both business and romance. If you would like a quite getaway this would be the ideal place to get away for the weekend. It is located nearby a mall and has a very busy road outside but... More 

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Sheraton D, Director of Sales at Sheraton Dammam Hotel & Towers, responded to this review

Dear Guest, Thank you very much for your comments and we always appreciate when our guests take the time to share their experiences with us so that we can continue to improve our services. Looking forward to welcoming you again to Sheraton Dammam Hotel & Convention Centre. Yours sincerely, More 

Senior Contributor
40 reviews 40 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 6, 2015

The Dammam Sheraton feels dated and in need for renovation. While the service is very good, receiving a call by mistake at 12.30 am should never happen, luckily enough I was still awake when it happened, otherwise I would've really been irritated. Other than that though, the food is excellent and facilities not bad.

Was this review helpful? Yes
Sheraton D, Director of Sales at Sheraton Dammam Hotel & Towers, responded to this review

Dear Guest, Greetings from Sheraton Dammam Hotel & Towers! Thank you for taking time and brought to our knowledge the experiences you had during your stay at Sheraton Dammam. We always appreciate when our guests sharing their experiences with us which will help us to improve our services. Please rest assured the issue raised was further investigaed with the staff... More 

Delhi, Delhi, India
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2015

I am a long staying guest with Sheraton Dammam. I am here with a sizable team of 4-5 people staying together. My experience with “Corporate relationship/Sale & Marketing department” is terrible. They lack basic courtesy to reply back, respect peoples time and highly inefficient. I am really surprised, this is when all of us are either from one of the... More 

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Sheraton D, Guest Relations Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Guest, Warm greetings from Sheraton Dammam Hotel & Convention Centre! Reference to your comments, we would like to take this opportunity to thank you very much for your concern in highlighting such very important feedback which will allow us to take prompt action and meet guest satisfaction all the time. With regret, we would like to inform you that... More 

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