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Sheraton Dammam Hotel & Towers

5.0 of 5 1st Street | P.O. Box 5397, Dammam 31422, Saudi Arabia
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Sheraton Dammam Hotel & Towers
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Sheraton Dammam Hotel & Towers
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133 reviews from our community

Traveler rating
    45
    57
    20
    7
    4
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4
4
7
103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very pleasan hotel. Efficient reception, helpful staff. Comfortable rooms, well serviced, some with nice pool and garden views. Good choice of restaurants in-house, a large pool and garden and a well equipped gym. Well located for business travellers in Dammam, but if your business is in Khobar then its a bit of a battle with traffic at peak times.

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Houston, TX
Contributor
12 reviews 12 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 12, 2014

This was my second trip to this property. First and usually the most important, the staff were all well trained and very helpful. When I entered my room i was delighted to see that the manager, Sameh Abdel Wahab had graciously upgraded my room and sent a beautiful fruit basket accompanied by a plate of delicious Middle Eastern pastries. A... More 

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sabdelwa57, Manager at Sheraton Dammam Hotel & Towers, responded to this review

Thank you ever so much for your valuable comments. I would like to assure you that guests satisfaction is our prime objective and I'm really delighted that our services were up to your expectations. In this respect I would like to inform you that at the present time we are about to finalize a huge internet project that will enhance... More 

Contributor
11 reviews 11 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 6, 2014

I have viaited this hotel since more than two years. It has a good view, good location and polite staff. I had a room with coffee making machine and actually it was a pleasant experience for me. I cpuld notice that they are concerned with safety which was obvious.

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Jeddah, Saudi Arabia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 2, 2014

this hotel has it all except for the slow wifi otherwise everything else is above standard, the rooms are cozy and clean, smell good, bathroom smells fresh, friendly stuff, they have three restaurants, Italian, Japanese and Middle-eastern restaurant, the room service has some famous Indian meals which is also delicious. I never visited the coffee shop but I heard nice... More 

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Sheraton_Dammam, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Valued Guest, Thank you for taking time to post your feedback for Sheraton Dammam Hotel on Trip Advisor. It’s always our goal that our services & facilities are meeting our guests expectations. As for the internet connection I am happy to inform you that we are already in process of upgrading our Internet service. Also i would like to... More 

Wiesbaden
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 25, 2014

As a frequent customer of Sheraton, I very well knew what to expect. Typical Sheraton experience with clean old style rooms, good and attentive service and proper breakfast. Good Asian restaurant at top floor.

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Sheraton_Dammam, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Sir, Thank you for taking the time to post your review on Trip Advisor. Its always good to hear from our loyal guests. As a regular guest I would like to inform you about our SPG Loyalty Program, which rewards our guests for more information please visit the SPG.com website or ask our Guest Service Agent on your next... More 

Ottawa Ontario
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 1, 2014 via mobile

Stayed at the Sheraton for 3 nights was greeted warmly and check in was quick and to the point. A higher floor was provided which gave me a lovely view to wake up to in the morning. The smoking rooms were not as fresh for the second guest as should be. Breakfast buffet was one of the best, with someone... More 

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Sheraton_Dammam, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Valued Guest, Thank you for the positive feedback posted on Trip advisor of your recent stay. We always strive to give our guests the best services & facilities. In striving to get the best facilities and services for our guests I would also like to inform you about our newly opened Convention & Exhibition Center one of the largest... More 

cairo
Top Contributor
316 reviews 316 reviews
64 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed September 26, 2014

I was there before but this time I noticed some defaults I don't like to complain but my bed was dirty and the bathroom smell was not good as if it is cleaned with old clothes , it was comfortable room internet was free and the meeting room was the best with all the help I needed also the Restaurent... More 

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Geraardsbergen, Belgium
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 24, 2014

The hotel offers three restaurants: Asian, Italian and Lebanese. I only tried the Lebanese buffet this time and it was excellent. The gym is very nice and the pool is beautiful. There is plenty of shadow but most people only use it in the evening. With 41°C I also preferred to stay inside. The internet had some hiccups, especially using... More 

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Sheraton_Dammam, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Valued Guest, Thank you for selecting Sheraton Dammam Hotel & Towers on your visit to the Eastern Province of Saudi Arabia. We are happy that you were pleased with our buffet at Fayroyz restaurant, and I invite you to try one of our signature restaurants on your next visit. At our Asahi Pan-Asian Restaurant, we serve Japanese & Chinese... More 

Basingstoke, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 21, 2014

It's exactly what you think it's going to be, not special but definitely worth it. Yes, it's a little old looking against some of the european sheratons, however, the service is very good and the pool is relaxing. About 45 minutes from the airport so be prepared for a crazy cab ride.

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Riyadh, Saudi Arabia
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 11, 2014

This hotel is certainly unhygienic and absolutely not safe. I have encountered numerous unsanitary and unhealthy cases in this hotel and despite them being reported were never handled properly. There is a clear risk for hygiene-related diseases being spread due to evidenced unsanitary conditions in this hotel. Note,even members of the hotel's own staff affirm to this fact

Was this review helpful? Yes 3
Sheraton_Dammam, General Manager at Sheraton Dammam Hotel & Towers, responded to this review

Dear Sir, Thank you for taking the time to post your review on Trip Advisor. We are sorry to hear that we were not able to meet your expectations during your recent stay with us at Sheraton Dammam Hotel. I would very much appreciate the opportunity to speak to you personally and would therefore kindly request you to contact me... More 

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Additional Information about Sheraton Dammam Hotel & Towers

Address: 1st Street | P.O. Box 5397, Dammam 31422, Saudi Arabia
Location: Saudi Arabia > Eastern Province > Dammam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Dammam Hotel & Towers 5*
Number of rooms: 285
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Also Known As:
Sheraton Dammam Hotel And Towers
Dammam Sheraton

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